Complaints

This profile includes complaints for Lululemon Athletica's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lululemon Athletica has 55 locations, listed below.

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• 

  Lululemon Athletica

  400 1818 Cornwall Ave Vancouver, BC V6J 1C7

• 

  Lululemon Athletica

  25 the West Mall Entrance #1 - Unit 1328A, Box 146 Etobicoke, ON M9C 1B8

• 

  Lululemon Athletica

  5734 Sunset Drive South Miami, FL 33143

• 

  Lululemon Athletica

  2176 Northbrook Court Northbrook, IL 60062-1408

• 

  Lululemon Athletica

  153 Cumberland Street Toronto, ON M5R 1A2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:23/01/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my granddaughter a Lululemon gift card at ********* on December 28, 2024. I gave her the gift card on December 29, 2024. She went with her father to buy herself something and the card had zero balance. Obviously the card was corrupted. I reached out to ********* and they steered me to contact Lululemon. I heard back from Lululemon and they will not honor the giftcard. This is very disheartening and I dont know who to reach out to. Its the principal that ********* wont honor the card and neither will Lululemon.

• Initial Complaint

  Date:23/01/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my 40th birthday, ******************, my mother purchased me a Lululemon gift card with a $200 balance. I tried to use the card and it wouldnt work. My mother gave me the receipt where she purchased it. My mother passed away on October 16, 2025. Approximately 2 weeks after my birthday. I forgot about the card until around October 30, 2024. I contacted Lululemon and they told me they would send me another card. I never received this card. I contacted Lululemon again in/around December 2024 and was told they would put $200 on the card only to receive an email the same day that they received an error message when they attempted to put the money on the card and that I needed to call the card manufacturer. I contacted Lululemon for a third time and told them I felt like I should receive a replacement card. They said they would investigate the situation. I received an email today, January 21, 2025 that they couldnt help me because it appeared the card had been redeemed on October 30, 2024, the date I originally contacted them. They are refusing to refund the money my mother spent or send ne a different card.

• Initial Complaint

  Date:23/01/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally file a complaint against Lululemon regarding an unresolved issue with my recent order. Despite my efforts to resolve this matter directly with the company, I have been unable to reach a satisfactory resolution.On January 9th, I was home all day, yet I did not receive the two packages associated with my order. The tracking information indicates the following:FedEx Package (Tracking Number: ************) - Marked as delivered at 2:00 PM TForce Package (Tracking Number: TO1LULU300004242234) - Marked as delivered at 11:00 AM However, no packages were delivered to my address on that day. To address this issue, I have taken the following steps:Filed a police report (Police Report Number: ***********).Contacted my bank to initiate the relevant dispute process.Reached out to Lululemon's customer service team, providing all necessary information and requesting an investigation into the *********** a loyal customer of ******************** for several years, I am extremely disappointed by their handling of this situation. I have always valued their commitment to quality, but in this instance, their lack of resolution has left me deeply dissatisfied.I am seeking assistance from the BBB in ensuring that Lululemon takes accountability and provides a resolution, whether that involves a replacement or a refund for the $1109.66 order.I appreciate your support in addressing this matter and look forward to your response.Sincerely,Zhirou ***

• Initial Complaint

  Date:23/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #?173457381718613 was returned. These items were received by Lululemon on December 30th confirmed from an email. Email stated my estimated refund would be $444.00 Now when Ive been begging for my $444 to get refunded, Ive spoken to many people. One person said it was already processed and I would have it sent to my ****** account by January 24 and sent me a $30 gift card for my inconvenience. One person said I couldnt get my money back. Another said they are looking into it and I will find out in 3-5 days. They have had the items since December 30th. They probably already sold them and got the $444 back. Now they are keeping my $444 illegally and unethically. They said I didnt return the items I returned but the email I got on 12/30/24 stated they did receive the 3 emails.

• Initial Complaint

  Date:15/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of align leggings on line in December of 2024. I wore them 1 time and the stitching is unraveling by the knee. I contacted customer service and was told to submit a ticket with the quality control team. I submitted the form along with the photos they requested and never heard from anyone. I contacted CS 2 additional times and was told quality control is backed up with tickets and I need to wait. If thats the case the quality of the legging sold must be of poor quality. I want a return label to return these leggings and I want my money back. I also asked to be transferred to a supervisor and was told they cant transfer calls. I tried numerous times to upload a photo of the stitch unraveling but receive an error message

• Initial Complaint

  Date:13/01/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 5, 2025, I placed an order for a 1L belt bag from Lululemon's website (order number: c173614875114042), on sale for $19 before tax. Additionally, I placed separate orders for the same bag and a similar bag in a different color and material. A ***** shipping label was created for my order on January 6, 2025 (tracking number: ************). However, on January 9, 2025, I noticed that the tracking status updated to "shipment exception: unable to deliver."I reached out to Lululemon for assistance and was told I would need to wait the full 10 business days for the shipping timeline before they could offer any resolution. Two days later, I followed up for an update, as it seemed clear the issue wasn't with the shipping company, and I was again told to wait the full 10 business days.Meanwhile, my other Lululemon orders, despite being placed later than this one, have been delivered without issue. Also, the item in my original order is now sold out online.On January 13, 2025, I contacted ***** for more detailed information. They informed me that, according to their records, the package was either damaged or unusable or the barcode was unreadable. Therefore, the package was returned to the shipper before it even left the ***** shipping facility. ***** also advised me to contact Lululemon, as the package would not be delivered.I passed this information along to Lululemon, but was once again told to wait for 10 business days. While I understand and respect the need to wait for the full shipping timeline in case of delivery delays, this situation is clearly not related to a shipping delay, but rather to an issue at the warehouse or processing stage. Despite this, Lululemon is unwilling to take any additional steps to resolve the matter promptly. Since the bag from my order is now sold out both online and in-store, I do not see how I could still receive the item.

• Initial Complaint

  Date:13/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two Lululemon Gift Card received as present that was purchased for ***************************************************************************************** (Telephone ************. Card#1 Gift Card Number ********************* Pin **** Amount $100.00 Card#2 Gift Card Number ******************* Pin **** Amount $25.00 1/2/25 went to use both cards @ Lululemon Store ******************************************************************** **************. Both cards still in original packaged and was opened by Lululemon Sales Person for item being purchased. When Sales Person opened and processed gift cards it indicated Card#1 had $.00 balance and Card#2 had $.01 balance. Again, cars were in the original purchased package.Later on 1/2/25 a call was made to Lululemon *************** ********************************************* ************** and spoke to ****** to report this issue. ****** verified Card#1 had $.00 Balance and Card#2 had $.01 . ****** ran a Transaction History Report that indicated Card#1 was used twice in ****** and Card#2 was used once in ******, ****** could not understand how this could have happened if cards could have been used if still in original packaging unless cards had been tampered with during original packaging, He indicated once purchased and activated card could be used without consumers knowledge, ****** said do not worry about you money thar he would file case number GS-********* and problem would be resolved in 1-4 business days. Again, do not worry about your ******** of 1/10/25 Lululemon has no resolution said I should contact ******, ****** says I should resolve with Lululemon. I am out $124.99 for someone careless. process. More information can be provided.

• Initial Complaint

  Date:11/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This occurred at Lululemon *************, ** location (Store number *****) on 1/4/25. My brother purchased a jacket for me for Christmas. I went to the store on 1/4/25 to simply exchange it for another color. The cashier had an unfriendly demeanor from the start. She said there was a difference in price because my brother had used a military discount to purchase the item originally. I said well yes, but Im just exchanging it for a different color. Its the same item (equal value and neither color has ever been on sale). She said he would have to be there with his ID in order to even exchange it or else I would have to pay the $18.76 difference (his military discount at the time of purchase). I was in too much of a hurry to argue so I just paid ***** brother was outraged when I told him that the store charged me an additional amount for something that was a gift exchange. Let me reiterate- This was an even exchange for a different color of the exact same item (and cashier clearly had access to the original transaction when she scanned the barcode, so there was no question of his original purchase being made in December). I now wish I had declined the transaction and returned the item altogether with his original receipt at a later date. Unfortunately, my brother is busy serving our country and therefore does not have time to ****** me to the mall (a second time) to produce his ID for an even exchange. New purchases are one thing but an even gift exchange is another. This is an unfair policy and this cashier had no right to charge me an additional $18.76 for exchanging for a gift for a different color. I request that Lululemon refund me the $18.76 that I was wrongfully charged that evening. I have received no satisfactory response from them, other than generic summary of their "policies" from **** ********, Assistant Manager, Operations.

• Initial Complaint

  Date:10/01/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: c173226097368221 SAFETY AND QUALITY CONTROL CONCERN:I purchased 5 items from Lululemon, totaling over $1000 as holiday gifts. However, 2 items totaling over $200 were shipped with security tags attached - indicating a serious quality control failure that impacts both product usability and brand reputation.Items affected:Relaxed fit half zip knit sweater (Size M, True Navy)Water resistant insulated hooded jacket (Size S, Dark Olive)IMPACT ON CUSTOMER EXPERIENCE:- Both items were gifts I brought back to *****, where recipients were unable to use or try on their gifts - Created significant embarrassment when gift recipients thought they received stolen merchandise - No Lululemon stores in recipients' locations to resolve the issue - Completely failed the purpose of gift-giving during holiday season INADEQUATE CUSTOMER SERVICE RESPONSE:Dec 14, 2024: Reported issue - No immediate response Dec 28, 2024: Followed up after 2 weeks of silence Dec 31, 2024: Finally received a response but with impractical solution (return items from *****)Jan 3, 2025: Promised 3-5 day response from Order Support Team - Not received Jan 10, 2025: 27 days total with no resolution This experience severely contradicts Lululemon's premium brand promise and standard of customer service. The company's failure to properly inspect items before shipping, combined with their unresponsive customer service, has resulted in:- Unusable products - Damaged relationships - Wasted time and effort - Significant stress and inconvenience Desired Resolution: I am requesting a full refund or equivalent gift card compensation to rectify this situation. This would allow me to restore my relationships with gift recipients by sending replacement gifts. As a loyal Lululemon customer, I hope this matter can be resolved promptly to restore my faith in the brand.

• Initial Complaint

  Date:08/01/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order C173348541121882. On December 6, 2024, I purchased 2 items online via ******, paying in 4 installments $71.99 autopay. The merchant was paid so I can pay over time. My order total was $287.95 USD. The items were delivered on December 10, 2024. I returned both items in the store shortly after. I noticed that my pay in 4 installments was made, but they were not reimbursed. I have used ******* Pay in 4 numerous times and I've never had this issue. I contacted Lululemon via email case GS-********* on 12/20/24. I was told to provide the return id and to reach out to ******. I was then told to go back to the store. I filed a complaint with ****** on 12/27/24. My case was closed and I still do not understand why. I am paying/paid for two items, I returned and I do not have the items. Lululemon can resell those items. I don't have $287.95 to give away. No one from Lululemon or ****** was willing to make this situation right. How is this fair? I have shopped at Lululemon for a long time but am extremely disappointed. This is poor customer service and not ethical.