Complaints

This profile includes complaints for Lululemon Athletica's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lululemon Athletica has 55 locations, listed below.

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  Lululemon Athletica

  400 1818 Cornwall Ave Vancouver, BC V6J 1C7

• 

  Lululemon Athletica

  5734 Sunset Drive South Miami, FL 33143

• 

  Lululemon Athletica

  2176 Northbrook Court Northbrook, IL 60062-1408

• 

  Lululemon Athletica

  296 Fashion Way Burlington, WA 98233-3204

• 

  Lululemon Athletica

  1981 Union St San Francisco, CA 94123-4224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: c173226097368221 SAFETY AND QUALITY CONTROL CONCERN:I purchased 5 items from Lululemon, totaling over $1000 as holiday gifts. However, 2 items totaling over $200 were shipped with security tags attached - indicating a serious quality control failure that impacts both product usability and brand reputation.Items affected:Relaxed fit half zip knit sweater (Size M, True Navy)Water resistant insulated hooded jacket (Size S, Dark Olive)IMPACT ON CUSTOMER EXPERIENCE:- Both items were gifts I brought back to *****, where recipients were unable to use or try on their gifts - Created significant embarrassment when gift recipients thought they received stolen merchandise - No Lululemon stores in recipients' locations to resolve the issue - Completely failed the purpose of gift-giving during holiday season INADEQUATE CUSTOMER SERVICE RESPONSE:Dec 14, 2024: Reported issue - No immediate response Dec 28, 2024: Followed up after 2 weeks of silence Dec 31, 2024: Finally received a response but with impractical solution (return items from *****)Jan 3, 2025: Promised 3-5 day response from Order Support Team - Not received Jan 10, 2025: 27 days total with no resolution This experience severely contradicts Lululemon's premium brand promise and standard of customer service. The company's failure to properly inspect items before shipping, combined with their unresponsive customer service, has resulted in:- Unusable products - Damaged relationships - Wasted time and effort - Significant stress and inconvenience Desired Resolution: I am requesting a full refund or equivalent gift card compensation to rectify this situation. This would allow me to restore my relationships with gift recipients by sending replacement gifts. As a loyal Lululemon customer, I hope this matter can be resolved promptly to restore my faith in the brand.

• Initial Complaint

  Date:08/01/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order C173348541121882. On December 6, 2024, I purchased 2 items online via ******, paying in 4 installments $71.99 autopay. The merchant was paid so I can pay over time. My order total was $287.95 USD. The items were delivered on December 10, 2024. I returned both items in the store shortly after. I noticed that my pay in 4 installments was made, but they were not reimbursed. I have used ******* Pay in 4 numerous times and I've never had this issue. I contacted Lululemon via email case GS-********* on 12/20/24. I was told to provide the return id and to reach out to ******. I was then told to go back to the store. I filed a complaint with ****** on 12/27/24. My case was closed and I still do not understand why. I am paying/paid for two items, I returned and I do not have the items. Lululemon can resell those items. I don't have $287.95 to give away. No one from Lululemon or ****** was willing to make this situation right. How is this fair? I have shopped at Lululemon for a long time but am extremely disappointed. This is poor customer service and not ethical.

• Initial Complaint

  Date:06/01/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently noticed that your company offers a discount for nurse practitioners but not for physician assistants. As a physician assistant, I find this both surprising and disappointing, considering that both professions contribute equally to the healthcare community and provide comparable care. By offering this discount exclusively to nurse practitioners, your company appears to overlook the significant value that physician assistants bring to the table. I would like to understand the reasoning behind this decision and strongly urge you to reconsider this inequitable approach. Your current policy sends an unfortunate message about how your company views the contributions of PAs.

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Nov 27 using my gift card on the Lululemon website. The order has 2 women's ****** Puff jackets in size 6, totaling $447. My order number is ******************* the order started shipping, I noticed the package was sent to a different state. My address is *************************************, yet it was headed to *******. The ***** tracking number is ************, and it was delivered on December 23 in ***********, ************** near my address.I contacted Lululemon's customer support multiple times starting Dec 10. They assured me this was normal and advised me to wait, and I could request a refund if issues arose.10 days later, the package arrived in ******* so I reached out again. They told the same information and suggested I contact *****. ***** informed me they couldnt assist since I wasnt the sender.I contacted Lululemon 3 more times. They now claimed my address looks like a freight forwarding address and could not assist further. This has been their consistent response. This is unacceptable since the package was misdirected and I notified them before it was marked as delivered. It has nothing to do with my address being freight forwarding or not as its shipped to a wrong state.After several calls, 1 agent assured me it would be resolved before Christmas, either through a refund or reshipment, and promised an extra $30 gift card.Yet when I followed up, they changed and said they needed to investigate before processing my refund, but assuring me the freight forwarding excuse wouldn't be used.After waiting another week, I called again and was told my case would be escalated to a manager, taking 3-7 days for a response. That timeframe has passed with no updatesno refunds, emails, or calls.I am extremely upset. Lululemon promised to help but continues to use the same excuse without taking responsibility. I never received my items and have not been refunded. I urgently request a resolutioneither a refund or reshipment of my items.

  Customer Answer

  Date: 06/01/2025

  **** *******

  I am sure this is my name and the same as the recipient of the order I complained about as my recipient.

  Relevant proof has been uploaded in the form of pictures.

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to express my frustration with Sheer ID regarding their refusal to honor my valid credentials for discounts, despite other verification systems and **** ****** retailers recognizing them.I am currently waiting for my dependent ID appointment, but the military ID I possess is still valid but expired date until my appointment next month. The Lululemon stores in *****, they honored my military ID for the discount without issue, theres also record on the discounts on all my receipts tied to my email address. Additionally, my ID is still accepted on military installations. Despite this, Sheer ID continues to deny my eligibility for the military discount.Furthermore, I have been working in healthcare since 2017 and hold a valid healthcare badge, which ***** and other major retail brands accept without any problems. However, Sheer ID also refuses to recognize this credential for healthcare-related discounts, i have already submitted a complaint with Sheer ID and Im following through on my complaint with Lululemon.Yalls lack of consistency is disappointing and detracts from the customer experience for those of us who serve in healthcare and/or have military affiliations, so Id like someone to reach out to me regarding this matter.

• Initial Complaint

  Date:02/01/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im out over $500 due to an order that was lost and incorrectly handled at the warehouse.

• Initial Complaint

  Date:31/12/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gift card for my daughter right before Christmas. Two days later, I took her in person to pick out something with her gift card and there was no money on the card. **************** said a purchase was made on 12/25 with our card and there is nothing they can do about it. I purchased ********* and ****** gift cards at the same time and have had no issue redeeming these cards. Lululemon CLEARLY has a cybersecurity issue, which they are trying to pass off onto the customer. We did not lose the card, my purse was not stolen, we did not attempt to make a purchase online, so it was not a malware issue on my end. Nothing about the card was damaged when I purchased it. In fact, we were trying to scratch off the card when we were standing in line to make an in-person purchase. The card numbers were digitally compromised long before I ever purchased the card and this is a COMPANY problem, not a customer problem.If the card was used on Christmas, it was an online purchase. Lululemon can see who made the purchase and where this order was sent. I have all receipts to show my purchase. Sadly, this company does not care to investigate what I'm guessing is a rampant cybersecurity problem, and instead just says too bad, not our problem. **** is relying on their legal jargon to not make this right, because they got their money regardless. The responsibility for this issue should absolutely lie with the company, not the consumer. If their processes and procedures don't sufficiently protect gift card data, it is their responsibility to correct the issue - otherwise they are KNOWINGLY and FRAUDULENTLY selling these cards.I purchase gift cards on a regular basis, and yet this company is the only one with which I've experienced this issue. Lululemon customer service was completely useless in resolving this problem. Horrible experience!!

• Initial Complaint

  Date:30/12/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on **************************************** on Cyber Monday, 12/2/2024, received an email on 12/4/2024 from lululemon that my order was shipped, and my credit card was posted with the charge of $138.67 on 12/5/2024. However I never receive the package, and "Track Package" webpage showed that lululemon didn't send the package to the carrier.I called lululemon at ************** on 12/24/2024. The customer service lady told me that my order can't be shipped and she could do a refund. I insisted that I want my order instead of a refund after being charged. When I asked whether I can record the phone conversation, the customer service lady hung up on me. Therefore, my order remains unresolved.I feel very frustrated that lululemon charged me, didn't ship it for 20 days without any notice, and didn't want to ship it after I called them. Thank you very much and Happy Holidays!

• Initial Complaint

  Date:30/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I reached out to the customer service about a missing order. I opened a package trace but I got a reply saying they cannot help me. I replied to that email with the proof that the picture of the door is not mine. I also had a package from ****** delivered at the same time which is not in the delivery picture provided. I am not sure what happened to my order but the customer service has been very rude and doesn't really want to help. At this point, I am seeking a refund for the missing order.

  Customer Answer

  Date: 30/12/2024

  Full name: ****** *******

• Initial Complaint

  Date:30/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in ******** 2024 we purchased a sweatshirt from *************************** on ***************** in ********, ** on the campus of *********************. My daughter got it home and realized there were some ink spots or defect in the color of the red sweatshirt. She washed teh sweatshirt but the stains did not come out. Keep in mind she never actually wore it yet. I had her immediately go to ****** and ***** for an exchange. They refused and told her "defective garments must be pursued through Lululemon corporate". We then contacted Lululemon corporate FOUR times via email (which I have copies). Each time we were referred back to ***************************. SO each entity merely points the finger at the other with no resolution for my daughter for a defect which was not her fault, nor ours. We expected a simple exchange but now we are looking at a bitter battle to simply have the garment swapped out for a different one!!!! This should not be so hard. Kindly assist us in a resolution with this company who charges a ridiculous amount for clothing as it is. The least they could do is swap the garment out.