We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clothing

Lululemon Athletica

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

This business has 1 alert

Complaints

This profile includes complaints for Lululemon Athletica's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lululemon Athletica has 55 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 509 total complaints in the last 3 years.
    • 183 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:30/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on Dec 10, 2024 in the amount of $1,169.18 and I was guaranteed delivery by Christmas Day. There were multiple packages arriving and I have video doorbell footage (provided to Lululemon) proving that the largest, most expensive part of the package did not arrive. I could not file a claim for over 24 hours per their website policy. After 24 hours, I still could not open a claim. I contacted them multiple times, along with the shipping company. Lululemon refused to do anything despite having video proof that nothing was delivered at the time they stated it was (12:41pm 12/19/24). I finally got approval for a refund, but they made no attempt to keep my business. No coupon code, no gift certificate, no apology for their mistake.

    • Initial Complaint

      Date:20/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order c172987616906151 with Lululemon on November 25. The item ordered, a Scuba Oversized Funnel Neck Full Zip, did not fit. I initiated a return, and shipped it back via *** Ex with the provided label. It was received by Lululemon on December 11. I received an email confirmation the same day that the return had been received, and would be processed shortly. Lululemon's processing window for returns is 3-5 business days, so I expected a second email letting me know a refund had been issued by December 18th. By December 19th, no refund had been issued. I had a customer service chat with ******************** where the agent repeatedly stated "returns are processed in 3-5 business days and refunds take 3-10 days after that". I told her I understood, but my return had not yet been processed and wanted to know how much longer it would take. She tried to tell me it had been processed, so I shared screenshots showing her it was still showing as received, not processed. She said she saw it was "being processed" and claimed that meant it was finished, but would flag it for the warehouse to be done within 10 further business days. This means the return, which was supposed to be processed within 3-5 business days, would take up to 19 business days (with the Christmas holiday) - four weeks after being received by Lululemon. As the order was paid for with the paid-in-4 ***************** I'm also stuck continuing to make payments with them, as they will only provide one delay of payment - despite the fact the item isn't even in my possession any longer, and I have proof Lululemon has received it back. I would like the return processed and refunded immediately.

    • Initial Complaint

      Date:18/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started applying for the Lululemon **************** membership last week. After several failed attempts, I contacted Lululemon's partner company, *******. Despite their claim of responding within 1-3 days, I received no reply from them. With no other option, I reached out to Lululemon for assistance and began uploading different documents as requested. To my surprise, Lululemon initially asked me to wait and provided instructions on which documents were needed. However, later they simply closed my application, citing "inconsistency" in my documents, and stated that they reserve the right to reject any application, regardless of the facts.

    • Initial Complaint

      Date:16/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Told in store Black Friday sale was already on and wouldnt change, less than 13 hrs later prices dropped, emailed about adjustment to different run price on 2 of 3 items, if this is not fine as goodwill I wont be shopping with you ever again

    • Initial Complaint

      Date:13/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi BBB,I am writing to file a formal complaint against Lululemon regarding an unresolved issue with a return for order C172962106744422, which included 6 mini shoulder bags (5 pink 1 white), paid via PayPal.On Nov 27, I contacted Lululemon to initiate a return. The first ***** set up an incorrect return authorization form br0000051231, which only listed 2 bags (1 pink 1 white), instead of the full 6 bags. I contacted another *****, who correctly issued a new return authorization form br0000051246, listing all 6 bags.On Dec 2, ***** picked up the return package, which was delivered to Lululemon on Dec 6, according to the tracking ***************. The weight of the package, 4.9 lbs (2.22 kgs), clearly indicates it contained all 6 bags, not just 2.Despite this, I received only a partial refund of $155.40 on Dec 10 via ******* which covers only 2 of the 6 bags. This is a discrepancy, as the total refund I am owed for the full return should be $466.20.I have contacted Lululemon multiple times via email, but I have not received a satisfactory resolution. I received contradictory responses:1One ***** claimed that a full refund of $466.20 had been processed, which is incorrect.Another response indicated that only 2 bags were returned, referencing the wrong return authorization (br0000051231) instead of the correct one (br0000051246).I have been patient, but Lululemon has not made any effort to investigate the issue thoroughly/provide a solution. I have received no confirmation email regarding the processing of my return, which further adds to my frustration.Desired Resolution: I am requesting the remaining refund of $310.80 to be processed for the additional 4 bags that I returned, bringing the total refund to the full amount of $466.20. Additionally, I would like a formal confirmation from Lululemon that the return has been fully processed and that my refund has been correctly issued.Please assist in resolving this matter promptly.Thanks,******** ***

    • Initial Complaint

      Date:13/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two gift cards were purchased by my family as a gift for me, one for $100 and one for $50, on November 23, 2024. These gift cards were purchased at Food Basics and were supposedly activated on this day. I did not try to redeem my cards until December 8, 2024, after which a sales associate at Lululemon told me the balance on both cards were zero. I had never given or shown the cards to anybody else. I went back to Food Basics and customer service there called the ******************** customer service, and they told me to try and chat with a customer service representative online. I sent the Lululemon customer service representative photos of my gift cards, activation receipts, and balance receipts, and they told me one card had been used at a store in *********** (I have never been to Lululemon there), and the other was used at a store in ******** (also one I have never visited) on November 24, 2024. I tried to contact the resolutions team at Lululemon, but they told me to file a police report which I find a subpar 'resolution' that is very unlikely to help me. I simply want to be able to use the funds on my gift cards, as they had been stolen from me while having had the gift cards physically in my possession the entire time. Thank you.

    • Initial Complaint

      Date:12/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Per lululemons website my order was delivered on 12/5/2024. The order i received was someone else's. I have not received my order, and have heard nothing.

    • Initial Complaint

      Date:10/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      order number, C173302367327740, tracking number VHZ7PEX4X2FVSN, VHVPK1S2JEJXVQ, both orders are stated "lost in transit", no notification whatsoever from the seller. I found out the situatioin myslef after a long time, reached out to the seller, they wanted me to wait even longer, up to another 5 more business days! I inisist on refund or reship, they told me they will reship, but after couple of days, still no item delivered to me. reached out to seller again, they stated they are delivered, but I receved nothing!! Need help here!

    • Initial Complaint

      Date:10/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a gift card at ****** in *********** ********* on November 27, 2024. The gift card was activated by ******, I have uploaded the recieopt and all of the information. There response was to file a police report but they are not responsible for gift card issues.

    • Initial Complaint

      Date:09/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To the Better Business Bureau (BBB),I am lodging a formal complaint against Lululemon Athletica for their refusal to honor their Quality Promise, a policy designed to protect consumers from defective products. Their actions have not only been unprofessional but also reflect a deliberate disregard for consumer rights and a blatant breach of their contractual obligations.On November 12, I purchased a pair of Everlux Balancer Pants for ****** USD. After wearing them once, I discovered a significant manufacturing defectunraveling stitching on the right hem. Lululemons Quality Promise explicitly states:"If our product doesnt perform for you, well take it back."Despite this, they refused to offer a refund or exchange, even though the defect falls under manufacturing flaws, not misuse.Lululemons response was subjective and based not on the products merit but on their own bias toward my frustration. Instead of addressing the defect, they chose to dismiss my claim, clearly letting personal judgment interfere with their professional duty. This is not only unethical but also a violation of consumer ******** refusing to honor their policy, Lululemon has engaged in deceptive business practices, violating consumer protection laws. Their failure to resolve this issue reflects a deeper problem with their business operationsa disregard for legal obligations and consumer rights.Lululemons disregard for consumer rights and failure to fulfill their promises has caused unnecessary distress and financial inconvenience. I trust the BBB will take appropriate action.I trust the BBB will investigate this matter and ensure Lululemon is held accountable for their deceptive and unlawful actions.Sincerely,****** Oafallas

    Lululemon Athletica is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.