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Business Profile

Clothing

Lululemon Athletica

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Lululemon Athletica's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lululemon Athletica has 55 locations, listed below.

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    Customer Complaints Summary

    • 509 total complaints in the last 3 years.
    • 183 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      order number, C173302367327740, tracking number VHZ7PEX4X2FVSN, VHVPK1S2JEJXVQ, both orders are stated "lost in transit", no notification whatsoever from the seller. I found out the situatioin myslef after a long time, reached out to the seller, they wanted me to wait even longer, up to another 5 more business days! I inisist on refund or reship, they told me they will reship, but after couple of days, still no item delivered to me. reached out to seller again, they stated they are delivered, but I receved nothing!! Need help here!

    • Initial Complaint

      Date:10/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a gift card at ****** in *********** ********* on November 27, 2024. The gift card was activated by ******, I have uploaded the recieopt and all of the information. There response was to file a police report but they are not responsible for gift card issues.

    • Initial Complaint

      Date:09/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To the Better Business Bureau (BBB),I am lodging a formal complaint against Lululemon Athletica for their refusal to honor their Quality Promise, a policy designed to protect consumers from defective products. Their actions have not only been unprofessional but also reflect a deliberate disregard for consumer rights and a blatant breach of their contractual obligations.On November 12, I purchased a pair of Everlux Balancer Pants for ****** USD. After wearing them once, I discovered a significant manufacturing defectunraveling stitching on the right hem. Lululemons Quality Promise explicitly states:"If our product doesnt perform for you, well take it back."Despite this, they refused to offer a refund or exchange, even though the defect falls under manufacturing flaws, not misuse.Lululemons response was subjective and based not on the products merit but on their own bias toward my frustration. Instead of addressing the defect, they chose to dismiss my claim, clearly letting personal judgment interfere with their professional duty. This is not only unethical but also a violation of consumer ******** refusing to honor their policy, Lululemon has engaged in deceptive business practices, violating consumer protection laws. Their failure to resolve this issue reflects a deeper problem with their business operationsa disregard for legal obligations and consumer rights.Lululemons disregard for consumer rights and failure to fulfill their promises has caused unnecessary distress and financial inconvenience. I trust the BBB will take appropriate action.I trust the BBB will investigate this matter and ensure Lululemon is held accountable for their deceptive and unlawful actions.Sincerely,****** Oafallas

    • Initial Complaint

      Date:09/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased clothes from Lululemon online, tried on the shorts when I received them, and went to return them because they did not fit. They would not let me return the shorts to my credit card, claiming because I had purchased them on Black Friday, they were "final sale". I shared that was unclear to me when I purchased them because the website did not explicitly make that information accessible prior to my purchase. Then, I was given a number by the store employee and told to call customer service and that they would be able to help. The first time I called customer service, the person went silent on the call. The second time I called the person did the same exact thing after talking for ten or eleven minutes. I was never able to return my shorts. I am extremely disappointed with the company, as the return policy was not transparent online and no one would help me resolve my concerns. Instead, I wasted my time and was met with extremely rude and unprofessional customer service members.

    • Initial Complaint

      Date:09/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint regarding a frustrating experience I had with Lululemons order cancellation process on December 7, 2024. Below are the details of my experience:At 10:13 AM Canada Eastern Time, I placed an order through the Lululemon mobile app, receiving a confirmation email immediately. At 10:19 AM, I received a Ready to Pick Up email. About 30 minutes later, I decided to cancel the order and initiated a cancellation request via their online chat service at 10:50 AM.After waiting a few minutes, I was connected to a customer service agent before 11:00 AM. I provided her with my order number, the time I placed the order (10:13 AM), and emphasized that my request was within the 60-minute window for cancellations. However, she quickly responded that she was unable to cancel the order, stating that the time had exceeded.When I questioned this, she claimed the order had been placed at 8:43 AM, contradicting my confirmation email and Apple Pay receipt, both of which clearly show the order was placed at 10:13 AM. I even sent her a screenshot of the confirmation email to support my claim, but she insisted that the order placement time on her system was 8:43 AM.Frustrated, I asked to speak with a supervisor. She provided me with Lululemons customer service phone number ***************). I called this number at 11:10 AM, but by the time I connected with a representative, it was after 11:13 AM. The phone representative stated that it was now too late to cancel the order.The phone representative also mentioned that if I didnt pick up the order, it would eventually be canceled automatically. However, I am concerned about this solution for two reasons:1.Ive heard instances where Lululemon stores fail to check IDs during order pick-**** leading to orders being picked up by unauthorized individuals.2.I dont want my credit card payment to remain on hold for an extended period.I believe my cancellation request was valid.

    • Initial Complaint

      Date:06/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order on 11/23/24 for $258.30. It shipped in two packages. The first one came via ***** and arrived with no issue. The second one, containing $183.60 worth of merchandise says delivered by OnTrac on at 7:37pm on 11/30/2024. I never received this package. I called Lululemon to inform them of this and they claim they are not liable because someone signed for the package. I have a doorbell camera that can show no one ever came to my door that night. Additionally, the signature is not my signature (I am uploading my ID with my signature) and the written name is spelled incorrectly from whoever fraudulently signed for my package. I never received my package and have not had any resolution from the company. This is my first ever Lululemon purchase and at this point all I want is to not lose this money. This order was placed by my fiance in my name as my birthday gift. We are both very upset over this loss and the customer service we have received from ********************. I just want my money back for the items that never arrived.

    • Initial Complaint

      Date:06/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/02 I bought an item from Lululemon at a sales price they then cancelled my order and I'm now having to buy the item at full price

    • Initial Complaint

      Date:05/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have compromised gift cards that are empty after purchasing . They claim someone from a different state or country used the card so refused to give me my $50.00 back other was purchased on Oct 7, 2024 as a gift. They are claiming not to know anything about empty gift cards but I'm sure they do and won't help or give back my $50.00

    • Initial Complaint

      Date:04/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online which was shipped using some no name shipper (Veho) who is holding my package for no reason. My address is in all shipping systems and *** received mail and deliveries at this address for months. Not only did they assure me it was to be delivered yesterday and it was not and now I am getting no response whatsoever. It has surpassed the we will redeliver in 24 hours as stated on their website. When Im paying ******* for ONE outfit I expect shipping to be closer to concierge level and not ******* delivery. Why do you sell expensive clothes and hire cheap unreliable shippers? Horrible business practice and a worse member experience. I want refunded for the shipment as its not received and Im getting zero response and I want Veho contacted about their subpar standards.I will never shop with **** again if I have to use Veho for delivery.

    • Initial Complaint

      Date:04/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an online order on December 4th at 2:18 pm on ************************** If I signed up I would be given a 15% discount on my first order and that it would be applied automatically to my order. The 2 out of the 3 items in my bag were eligible for the promotion. I placed the order and didn't think anything of it. Checking my receipt I noticed that my bill was higher then expected. I called Lululemon and spoke to Kimeta who was extremely rude over the phone she advised that the order did not apply the discount on the two eligible items because the sale item was in the same order which was never advised as a condition when using the promo code, had I known I needed to place two separate orders I would of done so. She said there is nothing that can be done and advised the best she can do is offer me 15$ in a gift card. I told her that the money I would save is around 50$ with the 15% off on a 400$ order and that 15$ was not acceptable she sighed and told me there is nothing else that she can do and I either take it or leave. For Lululemon who preaches on customer satisfaction, this was not the case at all.

    Lululemon Athletica is NOT a BBB Accredited Business.

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