Reviews

This profile includes reviews for Best Buy Canada Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Best Buy Canada Ltd.

  102 425 W 6 Ave Vancouver, BC V5Y 1L3

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  Best Buy Canada Ltd.

  27 32700 S Fraser Wy Clearbrook, BC V2S 2A6

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  Best Buy Canada Ltd.

  100 1876 Cooper Rd Kelowna, BC V1Y 9N6

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  Best Buy Canada Ltd.

  1191 Robson St Vancouver, BC V6E 1B5

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  Best Buy Canada Ltd.

  90 20150 Langley Bypass Langley, BC V3A 9J8

Review Details

• Review fromMike T

  Date: 15/09/2023

  1 star

  Mike T

  Date: 15/09/2023

  So much to this story, not enough space - I'll try to shorten it.Bought an Insignia washer about 8months ago, it started to leak in late July 2023. Failed to resolve through troubleshooting recommendations in the manual, opted to use the 1 year limited warranty. The runaround through Geeksquad is unbelievable, from calling, setting up a claim, following up , initiation of secondary claims and resolution.((don't get me started on your online service)) Nothing easy or simple - Does everyone outsource their call center help now?? It's September 15th two service requests, and alleged replacement; ((which I have yet to see)) Beyond frustrated with the process, lack of information, contact or follow **** I shouldn't have to chase this much.. just want a working washer!I am at the point now, where I'm looking to purchase another washer elsewhere, and junk this one..As a long time FutureShop/Bestbuy customer, you may have lost me ..

  Best Buy Canada Ltd.

  Date: 18/09/2023

  Hello ****,Thank you for providing us with the details of your experience trying to get your Washer fixed or replaced. We apologize that you had to go through such lengthy process and for the delay. We will further investigate to provide appropriate coaching on this incident as we take our customer feedback very seriously. We have found additional information of your purchase details and will be assigning case ******** to one of our Executive Associate to assist you. Thank you for bringing this to our attention.Customer Care Associate

• Review fromguy l.

  Date: 11/09/2023

  1 star

  guy l.

  Date: 11/09/2023

  I needed a new computer so I carefully read the Best Buy web page about financing, then applied for and got approval for ********* credit. I then selected what I wanted and went to check out. There was no option to pay with ********* financing. After having wasted a couple of hours of my life I was told the "marketplace" items could not be financed, This was not mentioned anywhere on the Best Buy web page about financing. The Best Buy web page about financing was clear that it would be a soft credit check that would not affect my credit score, and I was told the same by customer service and by a store manager who called me back after I made a complaint. This was simply not true as I then received notification from ******* that ********* had pulled a hard credit check. I called ********* and they confirmed a hard credit check was pulled and that Best Buy **** to their customers about it. I am about to renew my mortgage and would not have done this if I had known it would lower my credit score especially as I could not use the financing.

  Best Buy Canada Ltd.

  Date: 12/09/2023

  Hi ***,We're terribly sorry to hear about your recent negative experience with Fairstone financing on BestBuy.ca. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal. Please note that our team is currently reviewing our financing information page and respective help center article to ensure that includes accurate information such as the ineligibility of Marketplace orders when it comes to financing as a payment option. Additionally, when it comes to the information that we do have available on BestBuy.ca in regard to financing, there does not appear to be any notice that the credit check performed as part of setting up a financing account would be one that would have no tangible impact on your credit score (nor does this appear to have been anything that was discussed with you by our contact center agents). As with any standard application for financing, there is always the possibility that your credit score would be affected in the process. Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed: https://www.bestbuy.ca/en-ca/help/your-order/contact-us Thank you for your patience and understanding throughout this process. Regards, The Best Buy Team

• Review fromDiane G

  Date: 06/09/2023

  1 star

  Diane G

  Date: 06/09/2023

  I purchased a ONE year membership September 2022. At the time of purchase, I had a problem with my laptop which was resolved successfully. At the time of purchase, I also purchased an Ipad - a discount was given because I bought a membership. I went to Best Buy Geek Squad a few months ago to advise that I would NOT be renewing my membership. I was advised to call the head office. I called the head office and they told me that if I cancelled early - I could NOT receive services for the remainder of the year. That seemed rather odd. SO... I called today to cancel. The representative told me that if I did not renew the membership - the discount I received on my Ipad would be owing immediately - a matter of over $80. He said cancellation is NOT possible without immediate payment of this amount. NEVER ONCE was I notified that there would be this penalty if not renewing. Also...I was never told that the membership fee would be charged to my credit card automatically every year. Outrageous!!!!

  Best Buy Canada Ltd.

  Date: 07/09/2023

  Hi *****,We're terribly sorry to hear about your recent negative experience concerning your Best Buy Membership. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.As per the terms and conditions of the Membership agreement, any discounts received at the point of sale for a term-based protection plan will only apply for the period in which you are subscribed to the Membership. Upon cancellation of the Membership, you have the option to maintain the protection plan by paying a service fee which amounts to the difference between the discounted price and the then current price for the plan, or to have the plan cancelled and receive a refund based on the unused pro-rated portion of the plan.Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

• Review fromNatalie N

  Date: 21/08/2023

  1 star

  Natalie N

  Date: 21/08/2023

  I bought a washer and dryer from Best Buy online. Installation was included but when it was delivered my father, who is older, was here. He was told installation is not included but they will install it for $80 so long as we told nobody. When I found out that my father was ******* by the Best Buy delivery people, I called Best Buy immediately I was told it was appalling and Best Buy HQ would get back to me within a week.Nobody from Best Buy has called me back but my father has repeatedly called them. Finally the delivery company subcontracted by Best Buy gets back to me and they will send me $80 (allegedly) but it will take 6 weeks and I have to sign a document waiving any liability.The worst part is that they didn't even actually install it and the washer and dryer won't work, it's damaged and I still don't have the $80 back that they ******* from my dad.

  Best Buy Canada Ltd.

  Date: 22/08/2023

  Hello *******,Thank you for letting us know about this situation. We understand your disappointment and frustration and would like to apologize for the inconvenience caused to you.We will certainly investigate the installation and driver conduct as well as the amount in question. Please note that we have case ******** created for our Home Delivery Team already. They will be in touch with you once they have all the relevant information.Thank you,Customer Care Team

  Best Buy Canada Ltd.

  Date: 22/08/2023

  Hello *******,Thank you for letting us know about this situation. We understand your disappointment and frustration and would like to apologize for the inconvenience caused to you.We will certainly investigate the installation and driver conduct as well as the amount in question. Please note that we have case ******** created for our Home Delivery Team already. They will be in touch with you once they have all the relevant information.Thank you,Customer Care Team

• Review fromYing T

  Date: 19/08/2023

  1 star

  Ying T

  Date: 19/08/2023

  I recently had a frustrating experience at Best Buy that left me feeling deceived and disappointed. I visited the store to purchase 5000$ products and was approached by a sales representative who pitched me a membership with enticing benefits, including discounted warranty services. Eager to save some money, I signed up for the membership without being fully informed of the potential consequences. What irked me most was the lack of transparency surrounding the membership's cancellation terms. Unbeknownst to me, if I were to cancel my subscription, I would be required to pay back the difference in the warranty plans that I had received at a member's price. This was never explicitly mentioned during the sales pitch, leaving me blindsided when I discovered this hidden cost later. This experience has left me with a sour taste in my mouth, as I believe that customers should be given all the information necessary to make informed decisions. I expected better from a reputable retailer like Best Buy. Deceptive sales tactics not only erode trust but also tarnish the overall shopping experience. I urge Best Buy to review its sales practices and ensure that customers are provided with complete and honest information before making purchasing decisions. As consumers, we deserve clarity and fairness, and I hope my feedback serves as a reminder of the importance of these principles. In the future, I will be more cautious when considering any offers or memberships from Best Buy, and I encourage fellow shoppers to be vigilant as well. Let's hold companies accountable for their actions and demand the transparency we deserve.

  Best Buy Canada Ltd.

  Date: 21/08/2023

  Hello ****, Thank you for taking the time to provide your comments regarding Best Buy Membership. We take all feedback seriously to see where we can provide coaching and training to enhance our services to our customers. We apologize you have had a frustrating time with trying to cancel the BBM. There may have been some confusion or misunderstanding whilst delivering the information, but we will definitely see what was missed and find a way to help you. I have created case ******** for one of our Executive Resolutions Associate to connect with you to assist you with your situation in a satisfactory manner. Thank you for bringing this to our attention. Customer Care Team

• Review fromRobert E. D

  Date: 15/08/2023

  1 star

  Robert E. D

  Date: 15/08/2023

  Best Buy @ Edmonton has no concern about customers or revenues, and I assume management has other concerns. Two orders on line that the Company cancels just before ship date (65” TV and today a Refrigerator). Their on line “help” was useless. I visited the store and after 4 hours of shuffling, could not pay and walk out with an order placed. But no one seemed to care much. In both cases I ended cancelling my attempt, and acquired from Amazon and Trail Appliances with excellent results in both cases. So what’s happened to that customer focused enterprise? I know it’s not a concern, but you lost a customer. Now multiply it and the effort to regain confidence.

  Best Buy Canada Ltd.

  Date: 16/08/2023

  Hi ******,We're terribly sorry to hear about your recent negative experience at your local Best Buy store. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.From what we can see, it appears that your order was cancelled as it could not pass through our order verification process - this generally occurs when the information entered in the Bill-to area of your order does not match what your credit card provider has on file for that account.Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

  Best Buy Canada Ltd.

  Date: 16/08/2023

  Hi ******,We're terribly sorry to hear about your recent negative experience at your local Best Buy store. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.From what we can see, it appears that your order was cancelled as it could not pass through our order verification process - this generally occurs when the information entered in the Bill-to area of your order does not match what your credit card provider has on file for that account.Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

• Review fromKavina N

  Date: 30/07/2023

  1 star

  Kavina N

  Date: 30/07/2023

  This company is *********!! I purchased a certified air *** **** online and the device had a defect before shipping to me, The seller advised about the defect and offered an operating *** **** in its place. I trusted the seller, as they are selling products on the Best Buy website. I also believed that Best Buy would stand behind what they are promoting/selling. Big Mistake! I received the certified device in February 2023, June 27th 2023, 5 months later, the lap top will not turn on. I contacted both the seller and Best Buy. Both have been unhelpful with a solution. They sent me in circles. I run a small buisness and my time is very valuable. I contacted *****, they booked me an appointment at an ***** computer repair Thank god for ***** support!! I drive 20 mins to the nearest apple shop, bring the air book into the technician, he took a look at the lap top and said that something in the mother board has stopped working. He might be able to fix it. However, I now need to pay ****** +tax to fix the lap top. I just spent over ****** for this certified lap top, 5 months prior.I went back to Best Buy and asked if they have a warranty, they said no, they can not help me as it is a seller online and not the company. I had no idea major companies like Best Buy can even promote this as their business.Buyer beware!Anyone can sell garbage on best buys website.I wrote to the seller asked if they have a warranty, they said no and they offered ***** to go towards the bill to fix the *** ****, like what!!?!? ??I am not taking about a ***** shirt here, this is money that I could have spent on a working lap top for my buisness. The headaches this has caused, and huge time inconvenience is why I am not longer a customer of ********************. I trusted Best Buy, their products and for this major brand to stand up for their consumers but this is clearly not the case. Dont ever buy anything certified from Best Buy! Its a joke, modern day money thiefs!

  Best Buy Canada Ltd.

  Date: 31/07/2023

  Hi ******,We're terribly sorry to hear about your recent negative experience with your warranty claim for your BestBuy.ca Marketplace purchase. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Please note that we will be investigating this with the Marketplace Seller associated with your order, as your item should include a 1-year warranty that covers both parts and labor. We'll be working alongside the seller to ensure that you do not have to incur any out-of-pocket expenses and that you are provided with an appropriate resolution for your defective unit accordingly. Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

• Review fromAman S

  Date: 28/07/2023

  1 star

  Aman S

  Date: 28/07/2023

  I ordered Turbo Tax 2023. i paid #*** incuding taxes. I never get email with a code to activate my product.. let say i am laying but company can check that code was used or not.. Now i want my money back, they say product is non-refundable.. well i never get any product in first place.. check your system..

  Best Buy Canada Ltd.

  Date: 31/07/2023

  Hi ****,We're terribly sorry to hear about your recent negative experience with your BestBuy.ca order. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Please note that our support team has reached out to our vendor partner to request for the digital download code associated with your purchase to be re-sent to your e-mail address on file accordingly. If you could kindly keep an eye out for the code in your inbox as well as your spam/junk folders, that would be greatly appreciated. Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

• Review fromElena L

  Date: 26/07/2023

  1 star

  Elena L

  Date: 26/07/2023

  Warning: Best Buy considers it acceptable to misinform the customer by the sales associates and does not take responsibility when this happens. Best Buy does not honor its warranties. Best Buy does not have a customer complaint department - customer service loops the complaint back to the location where the complaint came from. I purchased a laptop at my local Best Buy in Etobicoke, ON at 167 North Queen St. The sales associate sold me a "comprehensive" warranty ($400 value) for laptop repair coverage. At the point of purchase I was informed that it covers everything, including physical damage. In specific words: "you are buying a peace of mind for 4 years and know that you will not need to spend another dollar on a laptop in 4 years. Even if a car runs over it, you can bring it to us, and we will fix it, and if we can't fix it, we will give you a new one". I asked to give me insurance documents - the response was that they have everything in their system, only receipt is necessary, which I kept. A year and a half later I dropped my laptop and brought it in. Surprisingly, I was told that the package I purchased does not cover physical damage at all. The store offered me "partial coverage of repair" as an "exception" and said that they can't take responsibility for what the sales associate told me, since he left the company. I contacted the company customer care line and they informed me that they do not have a proper customer complaint department and circled my complain back to the store. I don't know if the sales associate consciously misinformed me to get the sale and commission, if he was new and not properly trained on the insurance product or if the company changed the insurance package rules after the fact of purchase. In any case, there has been an unethical business practice and no way to bring it to attention of company management. Best Buy lost me as a customer. I hope this review will warn others too from purchasing at Best Buy.

  Best Buy Canada Ltd.

  Date: 27/07/2023

  Hi *****,We're terribly sorry to hear about your recent negative experience in regard to your protection plan service claim. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Based on the information that we have on file, despite the assertion that we do not have a proper customer complaint department, an associate from our head office did reach out to you on behalf of our store team to support the messaging that was provided to you upon your initial escalation in-store.Our team reviewed the circumstances and provided you with a variety of options that we believed to be reasonable as far as a resolution for the matter is concerned - including covering a majority of the repair costs, refunding you for the entirety of the protection plan, or providing you with a clearance laptop at no additional charge to you. If you are unwilling to proceed accordingly, then you are free to pursue the matter further at your discretion - we remain open to the resolutions outlined above should you wish to resolve the matter amicably. Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

• Review fromHeather P

  Date: 26/07/2023

  1 star

  Heather P

  Date: 26/07/2023

  Horrible customer service. Did not want to renew the yearly membership. Was told had to pay 271$ to cancel a 249$ yearly subscription. I never signed up for this as subscription to be renews every year. Call centre is off shore. Could not explain or answer any of my questions or concerns. Unable to contact the store directly to deal with the issue. Contract is misleading - when looking for answers each section regarding cancelling a membership refers to the next section - circular but no answer or direct instruction on how to cancel. This is a definite scam and sales people do not. Inform customers of the issues they will encounter when attempting to cancel. For a multi national corporation this is disgusting. I am still attempting to discontinue membership I do not want (providing more than a months notice after a year). Shame on Best Buy and the salespeople who are not upfront or honest about the difficulties in cancelling a membership.

  Best Buy Canada Ltd.

  Date: 27/07/2023

  Hi *******,We're terribly sorry to hear about your recent negative experience with attempting to cancel your Best Buy Membership. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Please note that, as per the terms and conditions associated with our membership program, a cancellation of the plan at any point *** result in fees in accordance with the term-benefit (i.e. discount) received from having a membership paired with a lump-sum or monthly protection plan. For further details on this, we encourage you to review the terms and conditions of membership which can be found here:******************************************************************************************************************************************************************* Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team