Reviews

This profile includes reviews for Best Buy Canada Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Best Buy Canada Ltd. has 176 locations, listed below.

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  Best Buy Canada Ltd.

  102 425 W 6 Ave Vancouver, BC V5Y 1L3

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  Best Buy Canada Ltd.

  B 10232 E Whalley Ring Rd Surrey, BC V3T 4H2

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  Best Buy Canada Ltd.

  1740 W Broadway Vancouver, BC V6J 1Y1

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  Best Buy Canada Ltd.

  1455 United Blvd Coquitlam, BC V3K 6Y7

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  Best Buy Canada Ltd.

  1135 Pinetree Way Coquitlam, BC V3B 6J5

Review Details

• Review fromWILLIAM C

  Date: 21/07/2023

  1 star

  WILLIAM C

  Date: 21/07/2023

  I've been trying to get my fridge door re-adjusted after it was installed but all I've been getting was the RUN AROUND. I've been told I would hear back from someone in 48 hours to have a service call to have someone come to readjust the door so it would propably close. As it is not it won't stay closed plus when it opens & closes it scraps not sure against what. But since I haven't been able to get ahold of anyone from the head office I plan to do my best to bring this company to its knees by telling people that BEST BUY IS a FRAUD COMPANY THAT REFUSES TO HONOR ITS WARRANTIES. I have had problems with a washing machine when being told that the ** protection plan only covers anything inside the machine but since the hinges that belong to cover are not inside the machine they were not covered.Most likely just as when being told that since the fridge door is not inside the fridge is it not covered by the warranty & will have to pay to have the door readjusted on a 40-day fridge

  Best Buy Canada Ltd.

  Date: 24/07/2023

  Hi *******,We're terribly sorry to hear about your recent negative experience with your appliance home delivery. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.From the information that we have on file, it appears that an associate from our head office had reached out to advise you that our delivery carrier would not be able to return for any service appointment past the initial 30-day period following your delivery. If there is any outstanding mechanical issue with your unit, we would kindly advise you to reach out to the manufacturer who can assist you with having a technician dispatched to perform any repairs needed. Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

• Review fromAhmad Ali M

  Date: 06/07/2023

  1 star

  Ahmad Ali M

  Date: 06/07/2023

  I actually Shocked when I contacted BestBuy associates through tel. conversation and in-store. Last week I placed an order through the BestBuy website for a laptop to be picked up in another province; I live in **. But due to unknown causes, the order has been canceled from BestBuy. I expected that ordering a laptop from one province to be taken in another province would be a simple process, but it looks like it is a complicated order for BestBuy. The worst thing is that I called BestBuy telephone number: *******, but I think that theres a scam because I found that the new order which was placed by the BestBuy associate was not placed in the system as the BestBuy shop assistant said that the order was not in the system. To my surprise, the guy through the number I mentioned above (***************) told me to call my bank to let them know to approve it. But when I found that the order was NOT in the system, I canceled the payment and actually canceled my Master Card and requested a new Master Card as I thought it was a fraud. The reason why! I received an email just with a 10-digit number (**********) which did not exist in BestBuy systems. I received the email from this email address: ***********************. I appreciate it if BestBuy let me know what happened with the order. All communications and documents are available as per request.

  Best Buy Canada Ltd.

  Date: 07/07/2023

  Hi *****,We're terribly sorry to hear about your recent negative experience with your BestBuy.ca purchase. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Please note that we are unable to locate any order placed used the e-mail address that you have left on file, in addition to not having any visibility over the phone/order numbers that you included as part of your review. Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

• Review fromBarbie A

  Date: 05/07/2023

  1 star

  Barbie A

  Date: 05/07/2023

  Best Buy uses ********* for financing I was shocked that ********* will not send out any statements on accounts which do no require minimum monthly payments. This is clearly a way to trick consumers into accidently paying interest because it would be easy to forget a payment date that is 12 months away when there is never a reminder of the amount owing. There should be a law that says the company must send out monthly statements. Legitimate companies will always send a monthly statement. As Best Buy is supporting this deceitful practice they are equally responsible.

  Best Buy Canada Ltd.

  Date: 06/07/2023

  Hi *****,We're terribly sorry to hear about your recent negative experience with your ********* financing account.We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.To the best of our knowledge, ********* does in-fact provide its customers with the option to receive regular e-Statements for their account balance, even in advance of payments. Should you feel like you have any outstanding concerns that need to be addressed or you would like us to investigate this further on your behalf, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

• Review fromMn

  Date: 30/06/2023

  1 star

  Mn

  Date: 30/06/2023

  Worst installation ever!! Washer leaked the first day ! Lucky I checked !! Now I have to go thru the whole process again !! My new hardwood floors would of been ruined I dont know who they hired for this installation but maybe consider better more knowledgeable people who actually know what they are doing !

  Best Buy Canada Ltd.

  Date: 30/06/2023

  Hi ******,We're terribly sorry to hear about your recent negative experience with our home delivery team.Please note that we have received your inquiry at our head office and have scheduled a service appointment for you on July 4th to ensure that your new appliance is installed properly.An associate from our team will be in touch with you to confirm the results of the appointment and to offer any further assistance, if needed.Thank you for your patience and understanding.Regards,The Best Buy Team

  Mn

  Date: 01/07/2023

  I hope its not the same guys that did a horrible job ?? That are coming back to fix it ?? Also hoses are leaking

• Review fromPeter L

  Date: 22/06/2023

  1 star

  Peter L

  Date: 22/06/2023

  This absolute dogwater company will lie to you to get your sale and then leave you to dry when you have any issues. Just buy your stuff off Amazon don't let this absolute garbage company stay afloat. It should be to all of our benefit to give this garbage company as little business as possible so they go bankrupt and don't get more chances to scam customers and take their money. NEVER give this company a chance.

  Best Buy Canada Ltd.

  Date: 23/06/2023

  Hi *****,Please accept our sincerest apologies for any inconvenience caused as a result of any potential misinformation that you may have been provided at the time that you had placed your order.You can expect one of our customer experience associates from head office to reach out to you shortly to discuss the details surrounding your order. Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

• Review fromSandi H

  Date: 16/06/2023

  1 star

  Sandi H

  Date: 16/06/2023

  Not even a year after buying a laptop it stopped working & when I took it back to them for help all they did was tell me what they weren't gonna do to help me instead of what they could do yo help me. When I confronted a Mgr & asked valid questions on why I was misleadabout several things I was asked to leave the store. Needless to say I got them to FINALLY DO THEIR JOBS & WOW look they got all the info we needed. I will never ever again support Best Buy Canada Horrible customer service.

  Best Buy Canada Ltd.

  Date: 19/06/2023

  Hi *****,We're terribly sorry to hear about your recent negative experience at your local Best Buy store. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

• Review fromDenise P

  Date: 08/06/2023

  1 star

  Denise P

  Date: 08/06/2023

  I'm writing about the horrible service received from Geez Squad. I filed a service request for my mobile device on April *******. They promptly sent me a replacement device (which by the way is a refurbished device!). After setting up the replacement it died on me and I wasn't able to power it up. I called them to report the problem and they offered to send an empty box so I could send them their defective device. Annoying since I'm still without a working cell. I get the box, return the cell. I finally receive another cell. The battery was very low so I charged it overnight and the next morning I was not able to power that cell up! I called again and they promised they are reworking my order and making an exception and sending a device immediately. After waiting 10 days I called back since nothing has been received. Apparently the agent didn't properly finish my request. ***** now processes the claim and says cell is on the way. A few days later I receive ANOTHER empty box. I'm furious at this point since that ****** was suppose to have a mobile device included. I've returned their second defective device and have called them to keep their refurbished devices. They also charged my credit card $1,954.58 on April 18th, 2023. So after 8 weeks nothing has been rectified. This has caused a lot of stress and many telephone calls. I called them this morning, June 8, 2023 to request a refund of the deposit and to cancel my claim. Also have requested many times to speak to a supervisor and have never received a call back. I will never pay for this awful protection again and will not recommend it to my worse enemy. I will go out and purchase a new device. As far as I'm concerned I should be refunded the total of what I've paid for the protection play for a total of $454.96 since they were not able to provide me with a working replacement device as per the contract I signed.

  Best Buy Canada Ltd.

  Date: 12/06/2023

  Hi ******,We're terribly sorry to hear about your experience with your recent Best Buy Protection claim.If you would like us to investigate the matter further and inquire into the details of your claim with our service team, we would kindly ask that you reach out to us through the "Contact Us" page on BestBuy.ca so that your concerned can be escalated accordingly.Thank you for your patience and understanding.Regards,The Best Buy Team

• Review fromWesley F

  Date: 08/06/2023

  1 star

  Wesley F

  Date: 08/06/2023

  **** and switch on ***** **** product. Advertised online product was not what was shipped to me. Option given is to return incorrect product. Now product I ordered they want more money for. From what I understand this is an ******* practice under the competitions act in Canada, and will be filing a consumer complaint with *************************** office.

  Best Buy Canada Ltd.

  Date: 12/06/2023

  Hi ******,Please accept our sincerest apologies for any potential product description error that *** have been included as part of the information provided on our website.Our team is currently investigating this claim and we will be assisting you with a return or a replacement for your unit once we have a confirmation on the matter accordingly.Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

• Review fromJen N

  Date: 07/06/2023

  1 star
  They have 2 offers on website when you buy a ***** 7. If you buy the ***** 7 you get $200.00 off a ***** watch, if you buy ***** buds you save 25%. Nowhere in the description did it say you could not have both promotions, I read the fine print and it said nothing. I chatted with customer service and he told me it should have been applied that I should be able to have both, as nowhere did it state otherwise. Best buy customer service lied on the phone about the offers. I feel that this is false advertising and I may file a complaint with the ombudsman.

• Review fromIDA Z

  Date: 06/06/2023

  1 star

  IDA Z

  Date: 06/06/2023

  Terrible service and communication from Bestbuy. For the *********** Fryer Recall, I have been waiting almost a year for my refund and there has been no communication as to whether they received the recalled unit, and why it is taking so long to process. I also find it unfair that the instead of reimbursing people for the purchase with cash, they are giving BestBuy giftcards instead. This lack of communication and long process times makes me wish it was not a giftcard because I cannot see myself shopping at another BestBuy again. A recall is not the fault of the consumer, so I do not understand why they are making it so difficult to be made even for their mistake. In the future I am shopping elsewhere.

  Best Buy Canada Ltd.

  Date: 07/06/2023

  Hi ***,Please accept our sincerest apologies for any inconvenience caused as a result of the delays associated with your ******** Air Fryer recall claim.As per our information on file, we can confirm that a credit in the amount of $90.95 was issued to your e-mail on April 12th, 2023. We have now re-sent the e-mail containing your gift card - please keep an eye out for it in your inbox, as well as your spam folder. The e-mail should be from a company called ******** and the gift card should be available for use both online and in-store, without any expiry date.Thank you for your patience and understanding.Regards,The Best Buy Team