Reviews

This profile includes reviews for Best Buy Canada Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Best Buy Canada Ltd. has 176 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Best Buy Canada Ltd.

  102 425 W 6 Ave Vancouver, BC V5Y 1L3

• 

  Best Buy Canada Ltd.

  B 10232 E Whalley Ring Rd Surrey, BC V3T 4H2

• 

  Best Buy Canada Ltd.

  1740 W Broadway Vancouver, BC V6J 1Y1

• 

  Best Buy Canada Ltd.

  1455 United Blvd Coquitlam, BC V3K 6Y7

• 

  Best Buy Canada Ltd.

  1135 Pinetree Way Coquitlam, BC V3B 6J5

Review Details

• Review fromL. H.

  Date: 30/05/2023

  1 star

  L. H.

  Date: 30/05/2023

  Terrible customer service. I placed an online order which was declined 3 days later. I phoned Customer Service and they let me know all gift card purchases must be pre-authorized on a credit card. This makes no sense, but I redid the order with a credit card. 2 days later this order was also declined. I re-called Customer Service who has me place the order a 3rd time. This order also failed so they had me read my credit card number - twice - to them over the phone so they could place the order on their end. They assured me this would work, but 2 days later this order was also cancelled. Eventually I had to drive 35 minutes (each way) to the store, and the manager there told me the credit card + gift card information given to me by Customer Service was incorrect. They did not have the item in-store so placed a 5th online order for me. They also gave me an email address to have a high-ranking Customer Service agent reimburse me for my significant level of trouble (4 hours on the phone to Customer Service, false information, a drive out to the physical store and back, and a 8-day delay on getting my item). However, Customer Service basically said everyone tried their best, and did nothing for me at all. Extremally unprofessional and unacceptable to waste customer's time like this, and not compensate. Any other store would have offered the item for free after providing 4hrs worth of incorrect information to a customer.

  Best Buy Canada Ltd.

  Date: 31/05/2023

  Hi *****,
  Please accept our sincerest apologies for any inconvenience caused by the cancellation of your orders, as well as for any misinformation that you have been provided along the way regarding the process.
  It is worth noting that there are a wide range of factors that contribute to a successful authorization of an online order - as such, there are plenty of order details/attributes that could result in a purchase failing our automated security verification check.
  Although many of these factors are outside of our control and our internal investigation consists of sensitive information that we are unable to disclose with customers, we did provide you with the option to have an order placed in-store - although this may not have been an ideal option for you, it was performed at your discretion and we do not believe it merits any compensation given the circumstances.
  If there is anything that we can clarify further on our end, please do not hesitate to reach out once again.
  Thank you for your patience and understanding throughout this process.
  Regards,
  The Best Buy Team

  L. H.

  Date: 01/06/2023

  In reply to Best Buy's response: I commend that you have a thorough verification process. However, (1) I was paying with a gift card - money you already had and did not need to verify, and (2) It is not ethical to hold sensitive information about a customer that you can not share with them directly when they call you for assistance. Your Customer Service agents repeatedly provided me inaccurate information about my orders telling me that the reason for the cancelled order had to do with needing gift cards to be linked to a credit card. This false information needlessly cost me 4 hours of my time, 3 needless reorders, and an 8-day delay on my purchase. You seem to be misrepresenting the issue at hand with an entirely different issue (the verification process). What I am upset about is that your employees repeatedly told me false information about why my order wasn't going through. And this false information cost me 4hrs of my time, 3 reorders, and an 8-day delay on my purchase. The fact that you think it is ok to provide false information to a customer and have them bear those 3 consequences is appalling. Had Customer Service told me the real reason my order wasn't going through the first time I called (verification issues - even though I still don't understand this via a gift card), then I would have been spared all of that hassle, and we would not be having this conversation.

  L. H.

  Date: 28/07/2023

  In reply to Best Buy's response: I commend that you have a thorough verification process. However, (1) I was paying with a gift card - money you already had and did not need to verify, and (2) It is not ethical to hold sensitive information about a customer that you can not share with them directly when they call you for assistance. Your **************** agents repeatedly provided me inaccurate information about my orders telling me that the reason for the cancelled order had to do with needing gift cards to be linked to a credit card. This false information needlessly cost me 4 hours of my time, 3 needless reorders, and an 8-day delay on my purchase. You seem to be misrepresenting the issue at hand with an entirely different issue (the verification process). What I am upset about is that your employees repeatedly told me false information about why my order wasn't going through. And they repeatedly assured me the issue was now resolved, and my item would be approved within 24hrs, which it wasn't, 3 times in a row. And this false information cost me 4hrs of my time, 3 reorders, and an 8-day delay on my purchase. The fact that you think it is ok to provide false information to a customer and have them bear those 3 consequences is appalling. Had **************** provided me with true and accurate information about why my order wasn't going through, or at least not provided me with false information (that I must link a credit card to a gift card, or that my order was now fixed etc.), then I would have been spared all of that hassle, and we would not be having this conversation.

• Review fromKarl D

  Date: 30/05/2023

  1 star

  Karl D

  Date: 30/05/2023

  Best Buy #659 Sherbrooke Quebec Canada....
  Be Sure They Literally Don't Care About Your Time Or Loyalty To The Brand Or The Store!
  The Inadequate Service Is Misleading And Exhausting...Their All About Policies And Procedures....
  No Interest In Your Needs As A Loyal Customer.
  Example: Your Unsatisfied With Your Purchase Sir?
  No Worries... Go Elsewhere Or Shop Online...We Don't Have Sales Commission Here ....So We Still Get A Pay Every Week!
  Finally...
  Don't ask to see or hold a Motorola Cell Phone...There in a plastic box in a box!
  Top Secret Property Not Available For Customer Unless You Buy Outright!
  Finally they told me straight out in an email that they will no longer be able to help me and that no correspondence will be addressed.
  Wonderful Best Buy #659
  You Officially Lost My Business Decades in The making....
  You made it clear You Don't Care!

  Best Buy Canada Ltd.

  Date: 31/05/2023

  Hi Karl,
  We're terribly sorry to hear that your in-store visit didn't live up to your expectations.
  Any and all feedback that we receive from customers is taken seriously, and we want to assure you that we have an internal review process in place. Our store leadership and district managers have access to these comments, which they review and action upon where necessary.
  Please note that in the case of your comments, this process has been adhered to as per the service standards that we have set for ourselves - the people responsible have been in contact with both you and the store manager.
  If the responsible team identifies improvements to be made or guidance to be given, these decisions will remain internal for obvious reasons of confidentiality.
  Thank you for your patience and understanding.
  Regards,
  The Best Buy Team

• Review fromSharon M

  Date: 25/05/2023

  5 stars

  Sharon M

  Date: 25/05/2023

  Went into *********************** ************* store last night to get a new computer. ****** and his trainee ******* were so helpful and knowledgeable. They never made me or my husband feel stupid with our questions. ****** took the time to explain everything to ** and were more than welcoming to assist with any questions we had. He was also great at mentoring ******* in his new position. And even though ******* had only been there a few days, he did a great job of setting up the order and answering questions. Way to go team

  Best Buy Canada Ltd.

  Date: 26/05/2023

  Hi ******,We're so happy to hear about your positive experience at our ************** store!We'll be forwarding over your feedback to store leadership to ensure that the team is able to celebrate the fantastic service provided by their associates. Thank you for sharing your experience and we hope to see you at our stores again soon!Regards,The Best Buy Team

• Review fromHappy B

  Date: 03/05/2023

  1 star
  Recently was contacted by this company via e-mail regarding services that I did not authorise. After calling company I to speak about my concerns the representative was unprofessional and verbally abusive. That is the main reason for reporting on this company.

• Review fromLori S

  Date: 24/04/2023

  1 star

  Lori S

  Date: 24/04/2023

  Defective openbixsalelaptop. Keeps s******* me around for full refund. Keeps delaying it cause I called lots.

  Best Buy Canada Ltd.

  Date: 28/04/2023

  Hi ****,Please accept our sincerest apologies for any delay associated with the return and refund of your defective open box laptop.From what we can see, it looks like a full refund was processed for your item on April 24th - only a couple of business days following the return of your item to our warehouse. Typically, refunds for these items may take an additional day or two as our team needs to perform our due diligence when it comes to inspecting the units appropriately.If there's anything that we can do to assist you further, please do not hesitate to follow up with our customer support team who would be glad to help as needed.Thank you,The Best Buy Team

• Review fromStephen D

  Date: 22/04/2023

  1 star
  I am disappointed with how the phone customer service of this has been handled. I purchased a dishwasher in store late December 2023 (I was old it was on back order until early February) I was ok with that. I purchased the extended warranty as well because I was told I had to do it within a certain time period. February came, took over a month to get it delivered. They kept scheduling the delivery for mornings even though I repeatedly said I can not do mornings. I had to say "return the item" then they said ***** **** *** **** **** *** ***. When it was delivered, the gentlemen were very polite and professional. They were in and out within in less then 10 mins. Installation: I called customer service to set up an installation date. After calling for over a week (15+ tries) being transferred to different departments multiple times. A person said they sent off a request. I only received an e-mail a few days later saying my credit card was charged for the installation service and someone will contact me. I have been calling for over 3 weeks, people keep saying someone will contact me, but no one has.The dishwasher has now been sitting in my kitchen, in the box unopened for close to 2 months now

• Review fromJoshua L

  Date: 20/04/2023

  1 star
  I purchased a $1900 computer over the phone, and the rep inputted the wrong address even though I had her repeat it at the end of the phone call. I immediately called bestbuy to update the delivery address and they told me that they opened a request. They told me to call Purolator to try and update it as well. I called Purolator and they told me that they couldn't make any changes ** they haven't received the package yet.The next day I changed my address via virtual assistant on the Purolator website and called them right after to verify the change. They told me that bestbuy requested a return to sender. I called bestbuy back and they told me that they didn't contact Purolator in time so they need to return it to the warehouse and repackage it. The customer service and professionalism with ********************** is terrible and I wouldn't recommend buying anything from them online or over the phone.

• Review fromTyler k

  Date: 16/04/2023

  1 star

  Tyler k

  Date: 16/04/2023

  i ordered a drone and it showed up broken and i was repeatedly lied to about how the returns work and then when i voiced these concerns to customer support I was lied to again and openly laughed at on the phone. finally when my refund was processed after several weeks it was for less than expected and was stiffed money I was told id receive with a full refund. Best buy is full of crooks and customer support agents that could care less to even do the bare minimum for their jobs

  Best Buy Canada Ltd.

  Date: 17/04/2023

  Hi *****, We're terribly sorry to hear about your experience with attempting to pursue a return request for your defective drone.We have reviewed the details on file for your order and can confirm that you were in-fact refunded in full for your purchase - an initial discount in the amount of $115 was applied on March 28th, and the remaining balance for $592.24 was applied on April 12th once the item was received and inspected by our warehouse returns team. If there is anything that we can do to assist further, we would kindly ask you to circle back with our contact support team. Thank you kindly for your patience and understanding throughout this process. Regards, The Best Buy Team

• Review fromAman N

  Date: 06/04/2023

  1 star

  Aman N

  Date: 06/04/2023

  Worst experience ever. What ever you do, don't buy there extended service plan from them.. what horrible service. They sent me a broken phone and when I asked to speak to a supervisor they kept giving me the run around saying that there was no supervisor in. I called back and received the same excuse. It has been over a week and I still haven't heard form them. They keep giving me excuses.. I strongly advise not to get the warranty. Don't even buy your phone from them, just go to apple or ******* directly.. or even Visions electronics.. they give way better service than these guys.

  Best Buy Canada Ltd.

  Date: 10/04/2023

  Hi Aman,We're terribly sorry to hear about your experience with attempting to pursue a service claim for your deflective phone through your protection plan.In the case where you are unable to initiate and receive service through your plan by using the self-service portal (*******************************************************), we would kindly encourage you to reach out to our support team who can assist with creating an escalation ticket and having your request forwarded over for review by our head office team accordingly.You can get in touch with us by visiting our "Contact Us" page on BestBuy.ca, at the following link:******************************************************************* Thank you kindly for your patience and understanding throughout this process.Regards,The Best Buy Team

• Review fromEdward D

  Date: 08/03/2023

  1 star

  Edward D

  Date: 08/03/2023

  Don't use Best Buy installation services. they refused to instal because one hose was still attached. Then they came again and refused again because we hadn't purchased a brand new hose.

  Best Buy Canada Ltd.

  Date: 09/03/2023

  Hi ******,We're terribly sorry to hear about the experience that you had with your recent home delivery order.Unfortunately, our delivery team operates under strict liability conditions which prevent them from handling any disconnections/plumbing work to your appliances or performing connections for new washer/dryer units with old or used hoses. We try to be as transparent about these limitations as possible, and we apologize if you were misinformed in any capacity.We appreciate your patience and understanding, and we thank you for your feedback.Regards,The Best Buy Canada Team