Reviews

This profile includes reviews for Best Buy Canada Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Best Buy Canada Ltd. has 176 locations, listed below.

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  Best Buy Canada Ltd.

  102 425 W 6 Ave Vancouver, BC V5Y 1L3

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  Best Buy Canada Ltd.

  B 10232 E Whalley Ring Rd Surrey, BC V3T 4H2

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  Best Buy Canada Ltd.

  1740 W Broadway Vancouver, BC V6J 1Y1

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  Best Buy Canada Ltd.

  1455 United Blvd Coquitlam, BC V3K 6Y7

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  Best Buy Canada Ltd.

  1135 Pinetree Way Coquitlam, BC V3B 6J5

Review Details

• Review fromMerle N

  Date: 11/01/2024

  1 star

  Merle N

  Date: 11/01/2024

  Worst experience,no one tells me when delivery is,delivered drain hose missing,no time when they will come,machine damaged left dangling ,so irresponsible on every level ***** S

  Best Buy Canada Ltd.

  Date: 12/01/2024

  Hi *****,We're terribly sorry to hear about your recent negative experience at your local Best Buy store. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

• Review fromMartin D

  Date: 11/01/2024

  1 star

  Martin D

  Date: 11/01/2024

  Sur le site il tait inscrit " Expdi en 24 heures" et la date de livraison a la maison tait 4 jours plus tard. Aprs deux jours je reois une notification qui dit que mon article va tre Expdi, et on me transmet un numro de suivi. Jusqu' l tout va bien. Mais quelques jours plus tard, rien ne se passe, dans le tracking , ca dit que le transporteur doit venir chercher litem et cest fig l. Donc je les contacte, et on nest incapable de me dire ou est mon colis, on me dit seulement d'attendre... aprs une semaine d'attente et toujours au mme point, je ***** de les re-contacter, et on me dit encore la mme chose... Je doit attendre, et on est incapable de me dire qu'est ce qu'il ce passe avec mon colis. On me demande d'attendre encore 48 heures, ce que je fait. 48 heures plus tard, je vous laisse deviner, toujours rien.... Je les re-contacte, on me dit encore d'attendre !!!!! Et pendant tout ce temps, ma carte de crdit t dbit, et on refuse de me rembourser !!! Il faut qu'il ouvre une enqute qui peut prendre jusqu' 10 jours ouvrables !!!!! Une semaine plus tard, je les relance pour savoir qu'est-ce qui ce passe, et on me dit d'attendre encore et encore !!!! Aprs les avoir menac d'entamer des procdures lgales, on m'envoie un courriel qui dit que je vais tre rembours d'ici 6 jours ouvrables. a fait presque un mois que j'ai pass ma commande, et je n'ai toujours pas t rembours !! Donc je rappel au service client. La dame me dit d'attendre encore, mais cette fois je demande de parler a un superviseur. Elle me met en attente pendant un trs long moment, pour ensuite me dire que le superviseur est occup, il va me rappeler dans quelques minutes. Aprs deux jours! Jamais reu d'appel !!!!!!! Srieusement il y a une limite faire rire de soi. Bestbuy a un srieux manque de professionnalisme et de respect envers ses clients, ils s'en contre fou de nous. Termin vie pour moi Bestbuy , mme s'il aurait un deal incroyable.

  Best Buy Canada Ltd.

  Date: 12/01/2024

  ************,Nous sommes terriblement dsols d'apprendre votre rcente exprience ngative avec votre achat sur BestBuy.ca.Nous nous sommes fixs pour objectif de travailler avec diligence et de veiller ce que les proccupations de nos clients soient prises en compte et rsolues au mieux de nos capacits; de plus, nous accordons la plus haute importance tout retour concernant nos processus et les interactions avec nos clients alors que nous continuons nous efforcer d'atteindre cet objectif.D'aprs ce que nous pouvons voir, un associ de notre sige social a t en contact et vous a rembours intgralement votre envoi manquant. Veuillez accepter nos plus sincres excuses pour tout ****** associ cette rsolution, car nous traitons un immense volume de cas pendant la priode des ftes.Si vous sentez que vous avez des proccupations en suspens qui doivent tre rsolues ou des points que vous aimeriez porter notre attention et que nous pouvons utiliser comme ********** d'apprentissage, nous vous invitons revenir vers nous en consquence.Merci pour votre patience et votre comprhension tout au long de ce processus.Salutations,L'quipe de Best Buy

• Review fromJEREMY B

  Date: 06/01/2024

  1 star

  JEREMY B

  Date: 06/01/2024

  Trash in-store experience wonderful just like it used to be made a purchase when they went to get the stock they found out the one they thought was there was no longer there. No big deal will have it shipped to the store. Youll have it tomorrow paid and then it was disaster trying to get a hold of the company Never did had to drive there in person hung up on multiple times by their customer support line

  Best Buy Canada Ltd.

  Date: 09/01/2024

  Hi ******,We're terribly sorry to hear about your recent negative experience at your local Best Buy store. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

• Review fromjyo m

  Date: 03/01/2024

  1 star

  jyo m

  Date: 03/01/2024

  I am a Best Buy customer who experienced extreme dissatisfaction with the customer service staff. I made a web purchase that was not delivered and subsequently canceled. However, the reversal process took over a month. Upon contacting customer care, I was informed that any store could process the refund. Unfortunately, when I went to the store, they denied the refund, claiming the order was not canceled.This led to a frustrating and time-consuming runaround, as I was directed from one store to another, following the advice to visit the original store where the order was supposed to be delivered. However, even that store refused to process the refund, stating it had to be updated through customer care online. The entire ordeal took more than 5 hours, during which I had to navigate the confusing process of determining who was responsible for refunding a web order.The situation became even more distressing due to the rude and uncooperative attitude of the staff. Despite continuous assurances from customer care that the branch could issue the refund, the staff at the store refused to speak with them directly. I was forced to act as an intermediary, engaging in a back-and-forth conversation between customer care and branch staff.Ultimately, after much persistence, the branch staff updated a comment in their internal portal and processed the refund. The entire experience highlighted a severe lack of coordination between the store and customer care. Instead of a seamless process for a refund on an undelivered product, I was made to visit stores multiple times, endure long queues with customer care, and bear the rudeness and arrogance of unprofessional staff. This ordeal was not only time-consuming but also emotionally taxing and was financially impacted in making trips to the store for refund.

  Best Buy Canada Ltd.

  Date: 04/01/2024

  Hi ***,We're terribly sorry to hear about your recent negative experience with your recent BestBuy.ca purchase. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

• Review fromKarl W

  Date: 29/12/2023

  1 star

  Karl W

  Date: 29/12/2023

  I am writing to bring to your attention evidence of unclear messaging to the customer regarding the shipping of goods from your ******* Clearance Outlet, ******** to locations such as ******** *******. The messaging on your Web Site (see pics) clearly says that its doable as there is no listing of the ******** postal code under the EXCEPTIONS , but there will be a special fee beyond the immediate area - expected. A recent visit the ******** Outlet Clearance Store to purchase a Stove resulted in 45 min period of time on the phone clarifying that delivery is a service provided by the Clearance store - then confronted by store Manager saying absolutely not. This resulted in a second follow-up by the customer rep (who believed delivery was possible) to his supervisor - that second review resulted in No - the service is not provided.I would like customer service to clearly show to me where it doesnt say delivery to ********. The phone logs will show l had earlier phoned customer service about delivery to ******** and was told Yes before going to the store. But initial question about delivery time to on-site staff - a very quick NO delivery period. ..prompting the second call above.A customer relies on information on the media web page as part of their purchase decisions. Its accuracy is important as its a timely journey to get to shop. That being said it needs to be clearly spelled out: No delivery to *****************But also pay attention its the ******* Clearance Outlet and highlight the limited services for delivery compared to other Best Buy retail outlets.Would appreciate your thoughts. Copied to the Vancouver ********************* Cheers

  Best Buy Canada Ltd.

  Date: 02/01/2024

  Hi ****,We're terribly sorry to hear about your recent negative experience with organizing an appliance delivery through our clearance center. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.A case file has been created for an associate from our head office to review your concerns and reach out to assist accordingly. Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

• Review fromSam K

  Date: 28/12/2023

  1 star

  Sam K

  Date: 28/12/2023

  I ordered a tv set from my local Best Buy store. The item had to be shipped because the store did not have it in stock. On the day delivery was expected, I received a phone call from the store saying that the item was not yet in, did I want them to reorder it. This was an odd question so I phoned their central office and I was told that the item was delivered to a store another ******* city and then shipped back to BC. I went back to the store and the manager explained what happened. He was very helpful and said that they had reordered the tv from the stock at a ******* store (I live in *************.) so it should arrived quickly. What really bothers me besides the delivery s**** up and that I had to go see the manager at the store, is the fact that Best Buy no longer allows clients to contact a particular store directly by phone. All calls must go through their central office. The only other way to contact them is via Chat. However, their chat service seems not to be working right at present.

  Best Buy Canada Ltd.

  Date: 29/12/2023

  Hello ***,Thank you for providing details regarding your ** delivery.Please note that the procedure regarding direct calls to our store was revised to suit our customer's needs. Our 'Chat' feature assistance should be a convenient and reliable alternative for our customers who are not able to go to store and has been working well. Our Agents are able to connect with Store to relay all concerns and which is subsequently actioned by Store promptly. I apologize if there was a disconnect this time. We have reviewed your call to our **************** and have checked your order **********. This is escalated to our Store to action as soon as possible under case ********. I see that the ** was delivered so you should be contacted shortly.Thank you for bringing this to our attention and please do not hesitate to contact us at ************* if you have any further questions.Thank you,Customer Care Associate

• Review fromTeena H

  Date: 19/12/2023

  1 star

  Teena H

  Date: 19/12/2023

  Purchased a Christmas gift online and got an email that it was canceled a few days later. I went on the site to see why so I chatted with someone, they said my bank flagged it as fraud, I called the bank while chatting with best buy and my bank said that was not true. The best buy person I talked to ended the chat. A little while later I got another email saying there was no stock. I was told my money would be in my account by Dec 18th. It still is not. I called best buy and they told me it was not taken from my account. I have my bank statement it most definitely was taken out. I was told 3 different cancel dates and 2 different reasoning on why I wasn't able to get my purchase. Never got my money back. I was lied to numerous times and for that they wanted to give me a $10 e gift card. Well after all that and being out a Christmas gift I don't want it as I will not be buying from there again!

  Best Buy Canada Ltd.

  Date: 20/12/2023

  Hi *****,We're terribly sorry to hear about your recent negative experience with your BestBuy,ca purchase. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.We can confirm that your order was cancelled because our vendor partner did not have the stock to fulfill your request - please accept our apologies for any misleading information that you may have been provided regarding the reason for the cancellation of your order.Additionally, as per our records on file, there is no charge showing on the credit card used on the order. Any charge that might have initially been shown on your statement was a temporary authorization hold prior to the invoice being generated or, in this case, the order being cancelled. These types of pre-authorization holds are typically dropped from your statement within **** business days, at the latest.At this stage, we would kindly advise you to reach out to your financial institution and/or credit card provider for assistance in the case where your funds remain unavailable.Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

• Review fromAndrew S

  Date: 15/12/2023

  1 star

  Andrew S

  Date: 15/12/2023

  Purchased a stove online and purchased the extended geek squad warranty. Terrible service all around when trying to get warranty work completed. We had to find a repair place ourselves pay out of pocket for the repair and then be reimbursed within 2 months. Whats the point in the warranty ? Would never buy a warranty again or an appliance from Best Buy. Complete waste of time

  Best Buy Canada Ltd.

  Date: 16/12/2023

  Hi ******,We're terribly sorry to hear about your recent negative experience with your Best Buy ****************** claim. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

• Review fromMary S

  Date: 11/12/2023

  1 star

  Mary S

  Date: 11/12/2023

  I was checking the website to confirm my delivery date was still the next day, when I noticed my my recent purchase was cancelled. Upon speaking to customer service they informed me it was a problem with my credit card. I proceed to explain to them that there was no problem with my card as I have used it several times after my purchase.. They finally admitted that the item I had order was no longer in stock. Now I am left scrabbling to find a similar item and price. Merry Christmas and thanks Best Buy, I will not be supporting your business again!

  Best Buy Canada Ltd.

  Date: 12/12/2023

  Hi ****,We're terribly sorry to hear about your recent negative experience with your recent Best Buy.ca purchase. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.We reached out to inform you that our vendor partner would not be able to fulfill the order as soon as we were advised on the matter and we provided you with an e-Certificate as a customer service gesture for the inconvenience caused by the cancellation of your order. Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

• Review fromScott W

  Date: 07/12/2023

  1 star

  Scott W

  Date: 07/12/2023

  I recently bought a Nextbase 522XR dash cam that comes with a free gift, which is a micro ** 32 gb card. I received the dash cam but without the card. When I called customer service about it, they said they will order the card and have it shipped to me. Its been over a week now and no card. The second problem is that the dash cam is useless without the ** card. I called customer service back again and they said its been ordered but can not track it. Is this the service I can expect? They will gladly take your money but if there is an issue, they dont know who you are. Hello Amazon, my future friend.

  Best Buy Canada Ltd.

  Date: 07/12/2023

  Hi *****,We're terribly sorry to hear about your recent negative experience with your BestBuy.ca purchase. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Unfortunately, we were unable to locate any interaction between you and our support team regarding this order; additionally, from what we can see on our end, the promotional offer that you are referencing had expired a couple of days prior to you placing your order. Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team