Business Profile

Parking Facilities

Royal Parking Services Ltd.

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Complaints

This profile includes complaints for Royal Parking Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

81 total complaints in the last 3 years.
36 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a parking ticket, after receiving verbal consent from the restaurant, that I was permitted to stop for 5 minutes to pick up my takeout order. I was in and out within 5 minutes, but received a ticket. When I spoke with the ticket issuer, they told me to contact the company to have it issued as a warning. I called Royal Parking and advised of the verbal permission that restaurant staff had given my, but the company *** was not helpful and demanded I pay. When I explained the reason, they told me the tenant has no say for the property, and they were working by the book. This is not legal, as the restaurant staff ***resents the property, and can give verbal permission. Notice No.121749006011 I would like this company to void the ticket or to change it to a warning.
Business Response
Date: 10/06/2025
Hi ,
Please note that parking on the driveway, roadway, or any restricted area is not permitted at any time, even for a short period.
Regards,
Grace A
Initial Complaint
Date:08/05/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 27th 2025 Royal Parking issued a ticket on my parents' car claiming they "walked off" and are unable to provide any evidence of this, I have provided a receipt of a purchase made within 30 minutes of parking at the ******** located in the parking lot where we parked.Royal Parking are choosing to ignore my evidence due to the time on my provided receipt not being immediate, which is unreasonable, my parents are older and we took our time before purchasing. All the while Royal Parking are still unable to provide any tangible evidence, only the word of mouth of an officer on their payroll.I would like for this charge to be dropped, and I would ideally like Royal Parking to face some consequences for these predatory business practices of "watching" people and preying on them with tickets issued without sufficient evidence to back up their claim.These kind of business practices prey on older folks like my parents who would find it difficult to appeal this on their own.
Business Response
Date: 08/05/2025
Hi,
We encourage you to review the signs posted in the lot for future reference, walk off is not permitted at any times .
Regards,

Customer Answer
Date: 09/05/2025

Complaint: 23299460

This response is not a response to any of the points raised in the initial complaint.

It says nothing to their lack of evidence, and how this fine is false and completely lacking in evidence. I am fully prepared to pay a fine where evidence is provided, however I have made multiple requests for their evidence and the business has only given me the word of their parking officer - which is not substantial enough against the evidence I have provided.

This fine and the business total lack of nuance or actual substantial response paired with their passive aggressiveness in communications is frankly insulting.
If this fine is not cancelled I would like to seek an escalation path as I refuse to pay a fine where no evidence is provided.

I will take this as far as it needs to go, so I would advise the business to respond properly with ACTUAL evidence or to cancel the claim and be done with this.
Business Response
Date: 12/05/2025
Hi,
Upon review, it appears the parking ticket was issued in accordance with our regulations, which clearly state that walk-offs are not permitted.
We would like to clarify that our officers are trained to carefully verify violations before issuing tickets.
Regards,
***** *.

Customer Answer
Date: 12/05/2025

Complaint: 23299460

Hi,

I once again do not believe any reviewing has actually taken place, or that my previous message was even read.

This fine is illegitimate and cannot be upheld when there is no evidence of the alleged "walk off" happening. I have provided evidence of a purchase being made shortly afterwards at the shop permitted within the parking restrictions.

Once again, and to clearly outline my stance on this:

I refuse to pay a made-up fine where no actual tangible evidence can be provided.

Either provide me with an escalation path, some actual evidence (photographic or video) or kindly cancel the fine.
Please update me with one of the above three options.

Regards,
******
Business Response
Date: 26/05/2025
Our signs have been installed to ensure all users of the parking lot are clearly informed of the rules.
Sincerely,
Grace A
Customer Answer
Date: 26/05/2025

Complaint: 23299460

I am rejecting this response because:
Once again the business provides a response showing they either cannot read or are just that incompetent.
To put it simply:
I am not paying this fine. The business can either respond properly and with ACTUAL evidence or cancel the fine.
We can do this back and forth as long as is necessary.
******
Initial Complaint
Date:25/04/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, My name is **** ****, I am a loyal customer of ****** at ******************** car was given a ticket on wind shield at 3.03pm 11/April/2025 incorrectly, I communicated with their appeal mail but was refused to cancel.I parked my car about 3 pm at the back of ******, its front door is faced to No. 3 road, its back door is faced to the parking lot, I don't know customers are allowed to enter the back door, so I went to buy a drink, then I entered ****** from front door, I stayed there about 16 mins. My receipt is attached for reference.The parking company Royal Parking thinks I walked off and illegal to park there. I think I am a customer of ****** and shopped there during parking time, so it is legal to park, a $48 ticket is un reason and unfair.I tried to dispute it but the parking company refused my ********** cappeal is to cancel the ticket because it is unreasonable, I don't mind fighting for my living expense, the company can't steal it. The company was trying to make profits while common people are struggling for a life under severe economic conditions.Could you please help investigate the problem ? I hope it could be fairly resolved.Thanks!****
Customer Answer
Date: 29/04/2025
Hello,
May I update the desired resolution of the complaint to be Billing adjustment ? I didnt find where to update it, could you help on that ?

Thanks!
****
Business Response
Date: 30/04/2025
Hi,
Upon review, the parking ticket was issued in accordance with our posted regulations. Walk-offs are not permitted at any time, even briefly, and this does constitute a violation of the rules. We encourage you to review the signage on site, which clearly outlines the parking terms on this private property.
Regards,

Customer Answer
Date: 30/04/2025

Complaint: 23251408

I am rejecting this response because: The parking lot is noticed as "****** Only", I am ****** customer and I went shopping in ****** so I should be allowed to park there.

Sincerely,

****
Initial Complaint
Date:22/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: Sep 7, 2024 I received a parking ticket from Royal Parking, for parking at ********** (**********************************************************************************). I tried appealing twice but Royal Parking refused. Their reason is because their officer noted me walking off and not going into **********. Royal Parking has also declined to provide any further details regarding the claim of me "walking off," such as photographic evidence, the name of the officer involved, or any other supporting information. On my part, I can confirm that there are two entrances to the **********, and at no point did I "walk off." I have provided my credit card bill showing a purchase at that specific **********, but they dismissed it as evidence because it did not include a timestamp for the ************** clarify, I live just three minutes away from this **********, and there is absolutely no reason for me to park and leave the premises, especially when the nearby ************* offers free parking. The fact that I received a parking ticket is not only unreasonable, but also highly questionable. Despite providing clear evidence and explaining my side of the story, Royal Parking has refused to acknowledge it, instead insisting that I "walked off" simply because the officer noted it. This rigid stance, without considering the full context or my evidence, further undermines the legitimacy of the ticke
Business Response
Date: 25/04/2025
Hi,
The ****************** has reached out to the driver multiple times to offer a concession and an opportunity to resolve the matter; however, despite these efforts, the ticket remains outstanding.
Please note that walking off the property is not permitted in this parking lot, in accordance with the stores parking regulations.
regards,

Customer Answer
Date: 25/04/2025

Complaint: 23224939

I am rejecting this response because: thought we have also reached out a few times to explain our position and also showed them our credit card history showing we were in that specific ********** on that day, they still insisted we walked off the lot. Not sure why we need to pay penalty if we did not break the law and did indeed dine in *********.

Sincerely,

Yeunho Cho
Business Response
Date: 28/04/2025
Please note that this file has been disputed multiple times and no payment was made during the dispute process. As the matter has now been escalated to collections , we are no longer able to take any further action regarding this ticket.
Regards,
Initial Complaint
Date:09/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I RECIEVED A PARKING TICKET WHILE SHOPPING AT ********************************* IN ******* AT ***********************. THE PARKING IS FREE FOR SHOPPERS OF THE SHOPPING CENTER, BUT APPARENTLY THERE IS VISITOR PARKING FOR VISITORS OF THE HIGHRISE NEXT DOOR THAT SHARE THE SAME UNDERGROUND PARKING LOT. ALTHOUGH THERE IS SIGNAGE POSTED IN THE **** FOR VISITOR PARKING, IN THE IMMEDIATE **** WHERE I PARKED, THERE IS NO POSTED SIGNAGE. AFTER REVISITING THE PARKING LOT AFTER I RECIEVED THE TICKET, I NOTICED THAT THERE MAY BEEN SIGNAGE POSTED IN THE **** WHERE I WAS PARKED AT ONE TIME, BUT EITHER IT HAD BEEN REMOVED OR HAD FALLEN DOWN; IN ANY CASE, THERE WAS NO VISIBLE SIGNAGE WHERE I WAS PARKED. I TOOK PHOTOS OF THE **** AND SENT THEM WITH MY DISPUTE, EXPLAINING WHAT I JUST SUMMERIZED, BUT TO NO AVAIL; THE COMPANY SIMPLY SENT ME A CLOSEUP PICTURE OF THE SIGNAGE, WITH NO REFERENCE TO MY CONCERN THAT NO SIGNAGE WAS POSTED IN THE **** WHERE I WAS PARKED. THANK YOU, **** ******
Business Response
Date: 10/04/2025
Hi ,
This residential building is reserved exclusively for tenants and their validly permitted residential visitors. Additionally, the designated visitor stalls are clearly marked with "Visitor" and are intended solely for the use of visitors.
***** *.
Customer Service
Customer Answer
Date: 10/04/2025

Complaint: 23178349

I am rejecting this response becausehis
This is a shared parking garage with commercial retail stores above. Furthermore, as I've shown in my pictures, it is not clearly marked as visitor parking for the residential building.
Sincerely,

***** ******
Business Response
Date: 10/04/2025
Hi,
Please note that the vehicle was parked in the visitor stalls designated for the residential side of this building, and these stalls are clearly marked as "Visitor."
Attached are the pictures of the stall for your reference.
***** *.
Customer Answer
Date: 13/04/2025

Complaint: 23178349

I am rejecting this response because:
The attached photo shows the entrance to the parking garage. In your recent message you stated the garage was for the exclusive use of the residential building. This is not the case. In any case, there is no visible signage where I was parked that indicates that this area is for exclusive use of the residential building. The visitor marking on the ground is almost not visible when driving up to the spot. And also, how would one know if it was visitor parking for the commercial building or the residential building? There is an entire area when you first enter the parking structure dedicated to residential parking, with plenty of signage. I was not parked in that area. I was parked well outside of that area, in the area dedicated to commercial shopping.

Sincerely,

***** ******
Business Response
Date: 14/04/2025
Hi,
The driver was not a visitor for the residential building, and only authorized residential visitors are permitted to park in the designated visitor stalls. The parking regulations are clearly outlined, and the grounds are marked accordingly for visitor parking.
Grace A
Customer service
Initial Complaint
Date:18/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We went to the ******************** ******************************** on Mar 2, 2025 parked my car and went in for coffee with my friend. When I came out there was a ticket on my windshield issued by Royal Parking Services Limited. Attached is the ********* receipt where we were there at 5:40pm and the ticket was issued at 6:27pm. This parking company said we walked off the property but we were inside ********* having coffee. This parking company is saying their attendant saw us walking off the property and I asked if they had any evidence as the timelines don't add up as the ticket was issued while we were inside ********* having coffee but they insist on pursuing this fraudulent parking violation so I wish to fight this on this as this is unsavory practice of issuing fake infractions. I have been emailing back and forth with a ******* from the appeals **** "appeals ***********************************************" *********************************************************
Business Response
Date: 24/03/2025
Hi *****,
Please note that the process for disputing a ticket is designed to ensure that all concerns are heard and reviewed fairly. Please refer to the ****************** for any additional information.
Best regards,
***** *.
Customer Service
Initial Complaint
Date:12/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently received a letter stating that my vehicle was issued a parking violation notice and that payment has not been received. According to the letter, the violation occurred on December 4 at 11:02 AM at **************************************************). However, I never received the original violation notice and have no knowledge of why I am being issued this ticket.I would like to formally dispute this violation, as I have evidence showing that I was not unlawfully parked. I placed an order using the ********** app at 11:01 AM, as shown in my order history (screenshot attached). While I briefly parked my car and left the parking lot, my wife remained inside ********** waiting for the pickup. Given that I was an active customer at the establishment, I believe I had the right to park there without violating any regulations. After my wife picked up the order, we immediately left the parking lot and drove home.
Business Response
Date: 15/02/2025
Hi ,
Thank you for your email.
Please refer to the ****************** for a review of your dispute. Kindly note that violation notices are always physically placed on the dashboard to inform the driver of the issued ticket.
Best regards,
***** *.
Initial Complaint
Date:30/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Against Royal Parking Services Ltd Fraudulent Parking Charge Dear Better Business Bureau,I am filing a complaint against Royal Parking Services Ltd regarding a fraudulent parking charge.On August 11th, 2024, my wife parked our vehicle (ND753F) in a lot managed by Royal Parking Services Ltd while visiting **********. I received a parking charge notice (No. ***********) in late December, demanding $120.When I disputed the charge via email, Royal Parking Services Ltd claimed my wife left the premises, which is false. They provided a photo of what they claim to be my vehicles windshield with a ticket attached. However, the vehicle in their photo does not match mine (different hood and wipers). Additionally, my wife saw the parking officer near our car when she returned from the restroom of the restaurant. She asked if everything was fine, and he said yes. My son, who was in the back seat of the car the entire time, also saw the officer and confirmed that no ticket was placed on the ************* last email to them was on January 14th, and they have yet to respond. I am attaching their photo along with proof that the vehicle in the image is not mine. Despite providing this evidence, they have not responded in over a week. It appears they have falsified evidence to justify the charge. I request the BBBs assistance in resolving this fraudulent claim.
Business Response
Date: 06/02/2025
Hi,
After reviewing your case, we can confirm that the parking ticket was issued in accordance with our regulations, which prohibit walk-offs. Our enforcement officers adhere to strict protocols and thoroughly verify violations before issuing tickets. In this instance, the officer observed the driver leaving the property without the vehicle, which constitutes a violation of the posted rules.
Furthermore, our records indicate that the enforcement officer who issued the ticket on that day was a female officer, not a gentleman.
Please note that the company has extended a concession as a courtesy.

Regards,
Grace
Customer Support
Initial Complaint
Date:29/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I parked in a private parking lot while visiting the lots stores. I received a ticket for walking off the lot which is not allowed. I appealed to their appeal department that I did not walk off and I returned immediately once I realized I went the wrong way. They ignored the appeal entirely and said the ticket stands. Clearly the company cannot be trusted to self-regulate their mistakes.
Business Response
Date: 30/01/2025
Hi ******,

Thank you for your feedback. We hope the issue has been resolved fairly.
Best regards,
***** *.

Customer Answer
Date: 31/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have canceled the ticket they issued by mistake.

Sincerely,

****** ******
Initial Complaint
Date:24/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dec 22, 2024 - Parking ticket - 1090 ******** The ticket received, had limited detail, just the license plate and make, a black box with no picture. I emailed the company for further detail. They provided 2 pictures of the vehicle and a one for the sign they say indicates parking restrictions. The picture of the sign you included in the message is not from the location where the car was parked. Instead, its from a different area of the building. Upon further investigation, I was able to see that the T&T parkade features a similar sign with the same company logo and font, but with green lettering and a specific note that its for T&T parking only.The sign they provided, from what you claim is a different address, is nearly identical but lacks any mention that it isnt T&T parking. It simply displays an address. How is someone supposed to distinguish between the two? This raises concerns about whether the similarity is intentional and designed to confuse customers.I reached out to T&T, and they denied any responsibility, directing me to contact the parking company directly. Its worth noting that theres no way to identify the businesses at the other end of the site, as there are only unmarked back ******** is also concerning that this company is tasked with enforcing parking restrictions for two adjacent properties while having the authority to issue tickets for competing infractions in both areas. This setup seems problematic yet likely profitable.
Business Response
Date: 30/01/2025
Thank you for your feedback. We are committed to continuously improving our services to ensure fairness and accessibility for all customers.
We appreciate your understanding and will strive to provide better solutions in the future.
Best regards,
***** *.
Customer Service
Customer Answer
Date: 30/01/2025

Complaint: 22853920

I am rejecting this response because:

Sincerely,

****** *******
Customer Answer
Date: 31/01/2025
Royal Parking has no interest in addressing this complaint and stands by the issued infraction. The officer was deliberately hiding in the bushes, ******* to ticket vehicles at the first opportunity.
Their response is nothing more than a well-crafted non-answer, doing nothing to resolve the issue. Their business model depends on exploiting people's unawareness and imposing arbitrary finesthey have no intention of acting as responsible corporate citizens.
Business Response
Date: 15/02/2025
Hi,
Please note that the ****************** has attached the proper signage for this location. The driver parked at ************************* and then left the lot, which is strictly prohibited on this private property.
Additionally, ***************** and ****************************** (where T&T Supermarket is located) are separate lots. Parking at ************************* is reserved for customers of the businesses at that address only.
Regards,
***** *.
Customer Support
Customer Answer
Date: 18/02/2025

Better Business Bureau:

I want this issue resolved and closed. Its clear they have no interest in addressing this matter fairly.
These companies, along with others in the industry, often operate in ways that appear deceptive, relying on misinformation, unclear signage, and questionable tactics such as having their "officers" conceal themselves in bushes and behind garbage cans.

They have failed to respond to my complaint in a satisfactory manner, and I do not wish to pursue this further. Please proceed with closing this matter.

Sincerely,

****** *******

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Royal Parking Services Ltd. is NOT a BBB Accredited Business.