Complaints

This profile includes complaints for Royal Parking Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Royal Parking Services Ltd. has 2 locations, listed below.

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  Royal Parking Services Ltd.

  349 W Georgia St PO Box 3442 Vancouver, BC V6B 3Y4

• 

  Royal Parking Services Ltd.

  404 999 Canada Pl Vancouver, BC V6C 3E2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a parking violation notice from royal parking services in the mail on June 27, 2022 regarding a parking violation on March 13, 2022. Why was I notified 3 and half months after the supposed violation? I was parked at a spot designated for patrons of 6091-6151 No 3 road in Richmond but they claim I wasn't and they can't offer any proof. They claim there was a ticket on my car but there never was. I emailed them right away on June 27 but they didn't respond until July 5. We emailed back and forth until July 15 when they sent 2 pictures supposedly of a ticket on my car. The first picture showed my car but there was no ticket on my car. The second picture showed a ticket but there was no proof thaf it was my car. I notified them of this in an email on July 15 which was my last response to them. I figured everything was resolved because they didn't respond to my last email. Then I received another parking notice in the mail from them on September 1 about the same unpaid ticket, 1 and half months after we emailed each other. They fail to offer any proof, yet won't stop sending supposed violations in the mail. I've heard a lot of complaints about them. They have a very bad reputation given their rating of 1.7 out of 5. ** ** **** * *****

  Business Response

  Date: 06/09/2022

  Hi *****,

  All information and pictures related to ticket were provided. Ticket was issued on March 13th, 2022 because you parked your vehicle at ****** parking and the rules state that NO PARKING AFTER BUSINESS HOURS is allowed (it was 20:25). These rules are clearly stated in signs throughout the lot. You received the first reminder, which was reduced to $85.00 and you failed to make payment. This is the reason why you received a another letter (Final reminder), which is $120.00. The best we can do is to charge original amount of $74.00 and no extra charges. Please make payment until September 20th. Please call us or make a e-transfer.

  Royal Parking Team.
  

  Customer Answer

  Date: 12/09/2022

  In response to royal parking, there was never a ticket on my car. No proof has been provided that I received a ticket or was parked in the wrong place. I received 2 pictures. The first picture showed my car but there was no ticket on my car. The second picture showed a ticket but there was no proof that it was my car. I responded in an email to royal parking regarding this on July 15 but they didn't respond, so I thought everything was resolved. Why didn't they respond instead of ignoring me and sending another notice in the mail more than 6 weeks later? 

  Business Response

  Date: 14/09/2022

  Hi *****,

   

  We have already sent you the pictures of the vehicle and information related to the violation through your email. As a courtesy, we will reduce violation fee from $120.00 to $74.00. Please make the payment of $74.00 due on Sept. 20, 2022. For the reduced amount, please call our office at
  604-637-3956 to pay the amount or you may do so via e transfer to [email protected] – notice
  and plate number must be included in the memo/note section, no password
  required.

  This is our best and final consideration for this notice.

  Thank you

  Kind Regards,

  Royal Parking Services.
  

  Customer Answer

  Date: 16/09/2022

  In response to royal parking services, you sent me 2 pictures on July 15 but they don't prove anything. This is the fourth time I will be saying this: the first picture shows my car, but there's no ticket on my car. The second picture shows a ticket, but there's no proof that it's my car. Either address this or stop sending me ticket notices. I won't be paying anything since I didn't do anything wrong.
  
  This is also my best and final consideration for this notice.
  
  Thanks,
  
  *****

  Business Response

  Date: 16/09/2022

  Hi *****,

   

  Please refer to our last email. We have already reduced the amount.

  Also, included the information that you requested.

   

  Thank You

  Kind Regards

  Royal Parking Services
  

  Customer Answer

  Date: 29/09/2022

  Hi,

  
  

  I haven't received anything from royal parking, not an email or the information I requested. 

  
  

  Thanks,

  
  

  *****

  Business Response

  Date: 19/10/2022

  Hello *****,

   

  The company has already provided you the concession in the previous email.That is the best consideration the company can provide in this case. 

   

  Please refer to the previous emails.

   

  Regards

  Royal Parking Services