Business Profile

Parking Facilities

Royal Parking Services Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for Royal Parking Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

81 total complaints in the last 3 years.
36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a parking violation notice on Dec 27th evening (No. ***********) when I visited ************ in ********. The notice stated that I parked in one of their reserved parking stalls. However, when I checked the stall as well as the surrounding areas, it did not indicate anywhere that it was a reserved parking space like other ones that have "RESERVED" clearly marked on the stall. I have attached a picture I took of the ground where I parked. I have contacted *** via email but have not received any correspondence. The solution I will accept is to cancel the notice of payment.
Business Response
Date: 14/01/2025
Hello,

Please refer to the ******************** email for further review of your appeal.
Thank you, and I hope you have a wonderful day!
Best regards,
***** *.
Customer Answer
Date: 15/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
In detail, the business cancelled my parking notice upon a upload of my purchasing receipt. I am happy with the response!
Sincerely,

Grant
Initial Complaint
Date:06/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct. 20, 2024 at about 9:45 AM I parked on a *** *** store parking lot to look for used instrument. I walked to the store not knowing it opens at 10:00AM. Since it still close I walked back to my vehicle to wait until the store opens. As I walked back I saw the parking attendant. and she told me not to park since the store still close. I pulled out from *** *** to the other parking area. At time I never saw any parking ticket on my vehicle. Until on Jan 3, 2025 I received a parking ticket with a penalty of $102.00 the ticket dated Dec.20, 2024. I called the Royal Parking Services to show me a ticket or photo at the time of my parking violation but they do not answer.
Business Response
Date: 13/01/2025
Hi,
Thank you for your email.
Please refer to the collection email previously sent. The company has already addressed your concerns. This private property is reserved exclusively for the customers of *** ***. Your vehicle was observed parked at this location: **********************************************************
Best regards,
Grace
Initial Complaint
Date:02/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2024-09-01 we received a parking fine for exceeding 1hr time limit at **** in ********. They recorded our vehicle being there at 12:00pm and say they chalked the tire, then left a ticket at 1:12pm. There was no chalk on our vehicle. We were not on the property at 12:00pm, we were there at 12:28pm. We appealed the ticket which they promptly denied. This is fraud and we will be speaking with Richmond RCMP and a lawyer if necessary.
Business Response
Date: 13/01/2025
Hi,

Thank you for your email.
Please note that the ****************** did not deny your appeal but instead offered two concessions to help resolve the matter. A reduction in the ticket amount was provided on two occasions.
Additionally, the ****************** attached photos of the signage indicating that the **** store has a 1-hour parking limit. It was observed that your vehicle exceeded this time limit.
Should you have any further questions, please dont hesitate to reach out.
Best regards,
Grace
Customer Answer
Date: 14/01/2025

Complaint: 22754314

I am rejecting this response because the issue is not the total amount of the fine. It is that there should have been no fine to begin with. You did deny our appeal by continuing to request payment on a false charge. The lot attendant may have made a mistake rather than issuing a fraudulent fine. Either way we did not violate the 1hr time limit and there is no proof that we did because we were not there at 12:00pm on September 1st.

Sincerely,

******* ******
Business Response
Date: 21/01/2025
Hi,
For further assistance, please refer to the Appeals Department.
Thank you.
Best regards,
***** *.
Customer Answer
Date: 29/01/2025

Complaint: 22754314

I am rejecting this response because:
The company is extorting us to pay the fine or it will be sent to collections. This could negatively impact our credit score....for a fraudulent fine. The company has not provided any proof that our vehicle was on the property at the time recorded by the lot attendant. How is this an ethical business practice?

Sincerely,

******* ******
Business Response
Date: 31/01/2025
Hi,
Please note that our enforcement officer used a digital device to record the vehicles initial parking time. The ticket was issued after the vehicle exceeded the designated time limit, in accordance with the posted parking regulations for the lot. Additionally, the ****************** provided photos of the signage indicating the 1-hour parking restriction at *****
A concession was offered multiple times; however, we are unable to cancel a valid violation notice.
Thank you for your understanding.
Best regards,
***** *.

Customer Answer
Date: 01/02/2025

Complaint: 22754314

I am rejecting this response because this is a lie. I paid the fine. This is extortion. You people are criminals.

Sincerely,

******* ******
Initial Complaint
Date:30/12/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Royal Parking Limited distributed penalty parking ticket unjustly.We parked at by ****** and we visited this business and purchased products therefore we were entitled to park for 3hr where we parked and yet still was given ticket. We want to dispute this action by Royal Parking *** and have this ticket terminated at once.
Business Response
Date: 31/12/2024
Hi ******** ***,

Please feel free to send an email to ******************************************************* , the department responsible for reviewing ticket disputes. They will analyze your case as soon as possible.
At this time, we have not received any correspondence from your side. To assist with the review, kindly send an email with attached pictures or receipts for further analysis of the case.
Thank you, and we look forward to resolving this matter promptly.
Best regards,
***** *.
Customer Service Support
Initial Complaint
Date:16/12/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was fraudulently issued a ticket #************ with stated reason "walked off the ********** parking for customers". I placed a mobile order at ******* and went straight into ********** to eat. I received a ticket at 1:07pm. I did not go anywhere else. Therefore, why would I receive this ticket with this reason? I'm concerned your officers are abusing their authority or lack the training to properly enforce the rules. My suspicion is your officers frivolously write tickets and are incentivized to do this, with the hope folks will not have evidence or the time to complain. This lacks integrity, which is poor business practice and could be illegal. Additionally, the picture of the vehicle displayed on the ticket is a **** and my vehicle is a ****** I also have a dash camera and ********** has surveillance if you wish. On a positive note, your contact center employee was very polite and professional, and gave clear instructions on how to remedy this situation. I would like to speak to a Manager responsible for training and accountability of officers. My instincts are the officers are highly incentivized to write tickets and "play the odds", blanketing every vehicle in an assigned lot with a ticket, and count on some tickets being valid, with the invalid tickets placing the **** on the business patron to appeal. Many folks don't have the time or priority to appeal, and therefore even invalid tickets become a viable source of revenue for Royal Parking and commissions to the officers. Upon supplying the evidence to ******************* ******* stated "The following ticket has been cancelled, as one-time courtesy". I'm not looking for a "courtesy", I didn't expect an acknowledgment of deceptive business practices, however, an apology with a truthful explanation on the invalid ticket is warranted.
Customer Answer
Date: 17/12/2024
I would like a call from the business, to understand their processes for ticketing. Even though they have credited a fraudulent ticket, I would like to hear from the business to understand their plan to properly train their officers, and ensure proper consumer protection and rights. Very specifically, I intend to frequent this same ********** where I received a ticket originally. As always, I plan to follow the strict 1 hour parking and no walk-offs rules, and I do not want to receive another invalid ticket. These blanket tickets are unacceptable, and require inconvenience for consumers to have them reversed. This is time consuming and when Royal Parking reverses the ticket, it is not a "courtesy", it is correcting their error. These invalid tickets are malicious, and not accurate, as an attempt to bolster Royal Parking revenues fraudulently. Thanks.
Business Response
Date: 31/12/2024
Hi ******,
Thank you for bringing this matter to our attention.
After reviewing your case, the ticket has been canceled. We appreciate the evidence you provided, which helped us resolve the situation promptly. Please rest assured that we are committed to upholding integrity in our enforcement processes and will review this incident with the appropriate teams to ensure accuracy and accountability in the future.
Happy new year!
***** *.
Customer Service Support
Initial Complaint
Date:04/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Officer ,As per attached documents and copy of the UNJUST Parking Ticket from ROYAL PARKING SERVICES UNLIMITE whom are Scamming Innocent Canadian to the bone and as much as they can by hiding the tickets and bon the passenger side of the card and by issuing the unjust tickets for parking in front of the retail shop for maximum 8 minutes and being charged with $59 ????I am so so so ANGRY with what is going on by these scammer that they use their permit and law authority to SCAM CANADIAN from their hard work income . I attached the copy of the UNLWAFUL ticket and my appeal email and my payment which I did but I put my worst karma on these scammers . Please do something about these unjust money grab businesses
Customer Answer
Date: 10/12/2024
Hello, you are requesting further explanation from me as of why I think I have been scammed but I couldn't find a place to put my further explanation for BBB to review. Even though on the original document attached to the complaint I clearly explained on the appeal email that I intended to return an item to the Shop but I realized I forgot the package at home and The second I left my car to step in the **** besides the ****** shop to check my ATM Card balance before I enter the ****** retail store the Royal Parking officer Folded a very thin Ticket four times and had hired the unlawful ticket under the passenger side and I never saw the ticket that night till next day my neighbor saw the ticket. The Royal parking scammer ticketed me for the Maximum five to eight minutes that I parked there to just Grab some Cash from senior citizens in ******. GOD give them the Bad Karma for their scammer authority over innocent people
Business Response
Date: 28/03/2025
Upon review, the parking ticket was issued in accordance with our regulations, which clearly
state that walk-offs are not permitted, regardless of duration. Unfortunately, this constitutes a
violation of our parking rules.
We appreciate your understanding in this matter. Royal Parking Services is committed to
ensuring fair and equitable use of parking spaces for all visitors and customers. Our patrol
officers follow strict protocols based on clearly posted signage throughout the lot. In this case,
the officer witnessed the driver leaving the property without their vehicle, which is a direct
violation of the parking rules. Additionally, during a phone call with our agent and in an email
disputing the ticket, the driver acknowledged leaving the lot to visit the bank.
Please note that the file is closed in our system.
Initial Complaint
Date:03/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct 31, 2024, I received a parking ticket in the parking lot of the restaurant for "unauthorized parking walk off the business property" while having dinner at the restaurant. I disputed the ticket right away and provided:- receipt for the restaurant I was dinning at, dated 38 minutes before the ticket was issued (the restaurant is prepaid, so after ordering my family and friends are still eating the restaurant for an hour)- My friends can be witnesses of I was there dinning the whole time - I was talking pictures of my family, timestamps of my picture should proof that I was in the restaurant (there was 1 picture dated 2 minutes after the ticket time)- Security cameras (if provided by the restaurant) should also show that I was there the whole time During this dispute process, I repeatedly asked you how you determine the driver of a car and you never provided details, just "the officer witnessed the driver of the vehicle walk-off the lot" and nothing else. I was in the restaurant the whole time so there shouldn't be anyone driving the car at all. I asked for a description of what happened, and the description of the driver and you have not responded to ******** responded to my email twice and both times only ask me to pay the ticket without showing any evidence of what your officer saw while I provided the above evidence that I was in the restaurant. Please review this case as I have not heard back from you since your last email response at Nov 14, 2024.
Business Response
Date: 28/03/2025
Our ****************** has reviewed the situation and closed the case.
Initial Complaint
Date:21/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was given a ticket while parking at Shoppers *********. Their Signage says you are not allowed to walk off the property. I went to a notary office immediately next door to pick up an envelope, then walked to the Shoppers Drug Mart within 5 minutes to go to the post office to mail out the envelope. So how is this not in line with their policy? The signing says parking must be for Shoppers shopping, which is specifically why I parked there. They want $74 and said they would reduce the fee to $48. This cannot be justified to pay, and I feel completely unethical. For someone who always "follows the rules" I feel their signage should be more clear to begin with.
Business Response
Date: 07/11/2024
Thank you for contacting Royal Parking Services and providing detailed information regarding your situation.
Upon review, it appears the parking ticket was issued in accordance with our regulations, which clearly state that walk-offs are not permitted, even if it is just for a short period. We understand that you parked in the shoppers Drug Mart lot and walked off to pick up something , but unfortunately, this does violate our parking rules.
Royal Parking Services is committed to ensuring fair and equitable use of parking spaces for all visitors and customers. Our patrol officers follow strict protocols when issuing parking tickets, which are based on clear and visible signage throughout the lot. The officer who issued the ticket witnessed the driver leaving the property without his vehicle, which is a violation of the posted parking rules.
Please refer to the Appeals email.
Thank you !
Best Regards,
***** *.
Customer Service
Initial Complaint
Date:15/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Occurred on October 3, 2024;Parking lot of **********************************;******** restaurant;Parking lot managed by Royal Parking Services;The allowed time to park is 1 hour as posted by the signs;I entered the parking lot at 20:26 and exited at about 20:54;I have dashcam videos to show as evidence;I also have videos showing me entering my residence at 19:47 from work and exiting my residence at 20:00;The "officer" fictitiously lied about me parking my vehicle at 19:30 and issued me a ticket at 20:39 after giving me a ****** period";The only proof they have is a picture with no metadata and the statement of the "officer".
Customer Answer
Date: 15/10/2024
Contact by the business - if you want to hear from the company via phone, email, or letter.
+
Apology - okay if in addition to a resolution BBB can obtain as outlined above.
Business Response
Date: 07/11/2024
Thank you for contacting Royal Parking Services and for providing detailed information regarding your situation.
As previously mentioned, your vehicle was observed exceeding the permitted parking time. This facility allows a maximum of 1-hour parking exclusively for customers while they are inside the store. Upon entry, our officers carefully record vehicle license plate numbers. If a vehicle remains parked beyond this 1-hour limit, a violation notice is issued.
Our enforcement officer scanned your vehicle's plate at the recorded time. If you have supporting evidence, such as photos or dashcam footage, please submit them to our appeals department, and we will re-evaluate your case in detail.
Thank you for your attention to this matter.
Best regards,
***** *.
Customer Service
Customer Answer
Date: 07/11/2024

Complaint: 22422769

I am rejecting this response because:
As the business and plaintiff, they should showcase their evidence and not the other way around.
If they threaten legal action, I will then share it with the Court.
At this point, I do question the integrity of your officer as there are obvious discrepancies in the photographic evidence provided.
Sincerely,

***** **
Initial Complaint
Date:27/09/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company ticketed me although I visited the business that the parking was for.
Business Response
Date: 28/03/2025
The ticket was issued due to a walk-off violation, which is strictly prohibited on this private
property. A reduced amount was offered to the driver on December 19th, 2023; however, as the
payment was not made, the case has been escalated. The ****************** has responded to
this case multiple times, but the ticket remains valid.
Customer Answer
Date: 29/03/2025

Complaint: 22350608

I am rejecting this response because: false statements

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Royal Parking Services Ltd. is NOT a BBB Accredited Business.