Reviews

This profile includes reviews for Telus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Telus

  100 510 W Georgia St Vancouver, BC V6B 0M3

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  Telus

  810-201 Portage Ave. Winnipeg, MB R3B 3K6

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  Telus

  826 Yates St Victoria, BC V8W 2H9

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  Telus

  788 Beatty St FORMER: complaint Vancouver, BC V6B 2M1

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  Telus

  10020 100 St Edmonton, AB T5J 0N5

Review Details

• Review fromGrant B

  Date: 26/08/2022

  1 star
  I work from home but lost internet connectivity this week. I bill by the hour, so the impact of losing internet for ~24 hrs is not insignificant. Firstly, Telus didn't want to send a technician for a few days!! Once I shut that ********* down, a Telus technician visited my household the following day only to find another Telus employee or contractor had arbitrarily disconnected my ***** service at the junction box down the street. For some reason (that I cannot fathom), Telus then attempted to charge ME for the service call and reconnecting their service. Through my conversations with them, it was clear that they had no misunderstanding of the situation. This is absolutely ludicrous *** **** ****** ** ******* ** **********! It makes me ill to think about how many non-IT savvy customer's they've ******* with this underhanded policy. Telus disrupts their own service and then asks their customers to pay for restoring it?! I was flabbergasted. If anything, they should be crediting me for my lost billing hours. In this "new normal" where so many people are working from home, Telus needs to treat ALL their public networking as if they're business-class - because for so many of us, they need to be. Absolutely ********** *** unacceptable. Only in a geography where there's truly only 2 internet service providers to choose from, ***** * *********** ** ****** ****** ********* **** ** ************ *******

• Review fromBryan S

  Date: 21/08/2022

  1 star

  Bryan S

  Date: 21/08/2022

  Hello,
  I would like to speak with your supervisor as soon as possible.
  As you know, we have spoken numerously about you reducing my Telus billings for several months prior to my Telus agreement ending on Monday, 15 August 2022. In fact, you promised me you would phone me on Friday, 12 August 2022 to “take care of the new Telus agreement.” (and provide me due compensation for previously failing to phone me, as you also promised, on Wed. 27 July 2022)— But again, your Friday, 12 August 2022 phone-call to me never happened.
  I actually thought that you had “taken care" of the Telus billings reduction on Friday, 12 August 2022, and you would inform me of that by post.
  Then on Mon. 15 Aug. 2022 at 7 pm (PDT), I received a phone-call from a person who called himself “Jay,” (who phoned me from Manila in the Philippines), and he said he too was a Telus representative and he could provide a better Telus billing reduction than what you were offering. Well, I do know that you are an actual Telus representative, but all I have from “Jay,” is his “word,” over the phone, so I phoned your direct line and I waited for your return-call. But that also didn’t happen.
  Today (Sat. 20 Aug. 2022 at 1:30 pm PDT), I received a phone call from a person who call himself “Jas,” (who phoned me from Vancouver BC), and who informed me that he was a **** representative, and that he could provide a better internet services than either “Jay,” or you (from a talk-to box) at also a better rate.
  So I need to speak with your supervisor ASAP because, I thought our communicated Telus billings were “taken care of,” when they obviously haven’t been. The second immediate problem is, I have received an August Telus-bill for more than I have ever paid previously. I paid this August Telus bill at the same rate because I thought this August bill included my July Telus bill— which I paid as usual.
  Yours truly,

  Telus

  Date: 23/08/2022

  The issue has been addressed by a Telus Manager Aug 22nd.

• Review fromAngel m

  Date: 20/08/2022

  1 star

  Angel m

  Date: 20/08/2022

  Far to much to explain here . Telus called and offered ***** ****** although all I got was a copper package. My services DO NOT WORK. My cable box blew up hasn’t worked for a month . Telus customer service called me today at 12 telling me a technician was to be at my home from 8am-5pm , NOBODY showed up. I called and management argued with me about my appointment date treating me as if I was slow , yet they called me to tell me to be home but defaulted on their own promise . They do not hold up their end of signed contracts. You may think you’re saving money , but the hassle is not worth a few bucks and still don’t have cable or internet! Sign at your own risk . I’d like all my money I’ve put into their services back considering they don’t work . I’m paying for nothing . I started recording every conversation I have with them for my own contract safety . **** **** **** ****** ******* **** **** **** * ******** **** . **** people *** ***** **** *** give false information then blatantly lie when they know they are in the wrong and do not want to rectify their mess ups . Stay away from Telus . Their services quality have significantly dropped

  Telus

  Date: 23/08/2022

  Thank you for submitting your Customer Review. A TELUS team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.

• Review fromLana L

  Date: 17/08/2022

  1 star
  Terrible. We have spent actual hours on the phone trying to cancel our service because we moved across country. We were quoted just over 200 dollars to get out of our contract (less than a year left), and now they want almost $2000. When I told them how that is unacceptable, they put us on hold for another hour and didn't get back to us. They are telling us that we must spend more to get out of this contract than we spent to exit our actual mortgage. If I could give them a zero I would. Never again.

• Review fromConnie P

  Date: 16/08/2022

  3 stars

  Connie P

  Date: 16/08/2022

  Telus called me to offer to renew my Internet service, offering a large loyalty discount in exchange. I've received two bills now and the discount hasn't been applied to either of them. I tried to speak with a representative to resolve this last month, but it still hasn't been fixed.

  Telus

  Date: 17/08/2022

  Thank you for submitting your Customer Review. A TELUS team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.

• Review fromChung Ki Francis C

  Date: 14/08/2022

  1 star

  Chung Ki Francis C

  Date: 14/08/2022

  After cutting my contract with Telus, this is the worst experience I have with Telus. When competitors offers more, Telus is not able to offer anything in returns, instead told me to cancel my current promo plan and sign up for a regular price plan with extra cost for a new phone. I do not need the dishonest sales techniques and incompetent customer service. And one of the worst thing happened to me is that new customers needed to pay full price original plan price before they can receive promotional price offered at first. I was never explained about that and had a numerous calls with different agents. You guys wasted my time. Also, the offer I was promised wasn't exact the same as described. A $15 dollar credit is broken down into 13.39 plus taxes where it comes to close to $15 but not $15 dollar credit. Theorically, I am offered $13.39 dollars credit NOT $15.
  After having enough bad experience, end to my Telus plan and you guys shut down my account right away where I can't even pay my dues. I believe extra charges occurred because you guys won't let me access to my account.
  Just a heads up for everyone.

  Telus

  Date: 15/08/2022

  Thank you for submitting your Customer Review. A TELUS team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.

• Review fromSabrina H

  Date: 08/08/2022

  1 star

  Sabrina H

  Date: 08/08/2022

  Well, here we go again with TELUS. Tell us what? That you guys are only for profit, not service?
  You bought out *** alarm system and now after 11 years of problem free service with *** monitoring we have nothing but loads of malfunctions. Oh yes, the loyalty guy you reach after half a day listening ** ***** *** pressing 1 or saying one..... says he will help and when you get to the crucial part???? oh well we can give you a 70.00 credit. ********** Finally was challenged by him as to a breach of contract for cancellation of service. **** ********** *** *** ****** **** **** **** ******* *** *****

  Telus

  Date: 09/08/2022

  Thank you for submitting your Customer Review. A TELUS team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.

• Review fromEthan T

  Date: 05/08/2022

  1 star

  Ethan T

  Date: 05/08/2022

  My conversation with Telus's bot (777222):
  Hi Ethan, it's TELUS. As our valued customer, we want to ensure that we can move your services to your new address. On Sat Aug 13, your services are scheduled to be cancelled, please acknowledge this text to help us move your services to your new address. Reply MOVE to move your services. CANCEL to cancel your services. Message rates may apply.
  CANCEL
  To cancel your services and avoid future billing you will need to speak to an agent. If you would like to speak to an agent now, reply AGENT. If you would like to speak to an agent later, reply LATER.
  AGENT
  We apologize for the inconvenience, our immediate call back service is currently unavailable. For immediate assistance please call 1-888 811-2323, our call centre hours are Mon-Sun 9am to 7pm.
  Note this was sent on 4:42pm Friday.
  Each time I reply a message my phone said it might charge me money--this does not happen when I text other phone numbers, and my phone number is is based in Vancouver ******.

  Telus

  Date: 08/08/2022

  Thank you for submitting your Customer Review. A TELUS team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.

  Ethan T

  Date: 08/08/2022

  Update: I made a ****** mistake, the hours referred to the phone number to call, not whether their immediate call back service is currently available.
  I called the number and although the person there first said she does not recognize the number 777222, she but later told me the cancellation was alright and I could ignore the messages from that number (since before all of these messages I already spoke with two agents telling me they'll help me cancel the internet). I guess it's not that bad.

• Review fromMatthew T

  Date: 05/08/2022

  1 star
  ******* ******** ******** ********* ****** Terrible Human Resources, lets call business and try to sell *** *******, but if your a customer, we will definitely make you wait over an hour to fumble a response to you.

• Review fromDavid N

  Date: 31/07/2022

  1 star
  Telus is incompetent. They have offered me Internet for Life, @$9.95 but now they claim I owe them hundreds of dollars.