Reviews

This profile includes reviews for Telus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Telus

  100 510 W Georgia St Vancouver, BC V6B 0M3

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  Telus

  10020 100 St Edmonton, AB T5J 0N5

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  Telus

  2W-3030 2 Ave SE Calgary, AB T2A 5N7

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  Telus

  2315 36 St N Lethbridge, AB T1H 5L1

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  Telus

  331/335-13 St N Lethbridge, AB T1H 2S1

Review Details

• Review fromOrlando Q

  Date: 04/12/2022

  1 star

  Orlando Q

  Date: 04/12/2022

  Many times, we received phone calls from Telus vendors who called us to offer packages. These were to change from the previous provider. Multiple times we explained we were into a 2-year contract already with the other phone provider, and we were not interested in loosing money for early cancellation fees.
  In July of 2022, we were approached by a sales representative who offered that Telus would take care of the early cancellation fees, and will contact **** to disconnect from their service. Five months have passed since we returned the equipment, and we called **** to advice them that we now were with Telus, and they keep saying, that Telus has not communicated with them, or paid the early cancellation fees. Each week I call Telus, they say I need to talk to ****, but when I call ****, they said to contact Telus. If Telus had followed up with their offer since the beginning, **** wouldn’t have charged us for more than $700 by this moment. As of today, we are paying 2 bills, one for Telus and one for ****. Telus shall reimburse all this money to us or shall not be sending unscrupulous sales representatives with questionable business methods (no contract, and no paperwork). Besides all the time invested on the phone trying to fix this problem caused purposely by both phone companies, and being passed from one department after another, after hours waiting on the line and then hanging on me.

  Telus

  Date: 12/12/2022

  Thank you for submitting your Customer Review. A TELUS team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.

• Review fromjune

  Date: 02/12/2022

  1 star

  june

  Date: 02/12/2022

  i briefly joined telus jan 2020. almost right away regretted it and transferred back to shaw. account was canceled and all is good, right? wrong! telus continued to email me bills. who does that? now they are *********** me with legal action for a year of service i had cancelled and did not have.
  do not go with telus. they have no customer service and they have questionable service practices

  Telus

  Date: 12/12/2022

  Thank you for submitting your Customer Review. A TELUS team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.

  june

  Date: 12/12/2022

  i reject this response as it has been 2 years and it never should have gotten this far to begin with

  june

  Date: 13/12/2022

  i spoke to manager fadi at ****. telus was contacted on feb 6, 2020 to cancel with telus. telus rejected the cancellation and continued to email me bills. how can service cancellation be rejected?

  june

  Date: 16/12/2022

  I reject response from telus.
  on dec 12, 2022 I received a very nice call from ruth, escalations manager at telus. I really appreciated her call. Ruth told me that the internet had continued to be used which would be impossible as it was disconnected on feb 1st. She told me that shaw did not inform them of cancellation and this can happen. She is mailing me the bills in question to present to shaw.
  On dec 13th I spoke to fadi, shaw manager and was told shaw informed telus of cancellation on feb 6th, 2020. cancellation order no. HWE7000**SSN** and that the cancellation was rejected by telus giving code W2 meaning no services were active my account. If no services are active how can internet continue and more importantly why was I even getting billed?”
  Sincerely,

• Review fromdorothy m.

  Date: 04/11/2022

  1 star

  dorothy m.

  Date: 04/11/2022

  Nov 21 the monitoring sytsem failed on our alarm service which had been updated about 21/2ys prior. Dec 21 service man came to house said could not fix it parts on back order. since then they have tried to get us to replace with a new system and tie in to another 3 yr contract the continued to take money from our account even though we had no monitoring service. we got a small refund april 22 but nothing since. Several times we had talked to them and sent emails to advise we would not renew contract when it came due 8 october. We wrote to head office to confirm this, had no reply, called September to confirm and again 3 October. When we got our bank statement 1 Nov ew found they had taken money out 17 October for another 3 months. we called ask for immediate refund they would not do this. Nor would they pass the call to a supervisor said it was a 72 hr wait to talk to a supervisor How do we as seniors get out of this unscrupulous business practice how can these people be stopped?. Our local member of parliament advised us to call CRTC they could not help told us to call consumer protection they could not help this is our last resort. Apart from failure of the system they insisted on talking to my husband who has cognitive difficulties I told them that and that I had power of attorney they said they had to talk to him anyway. He took the phone and said he did not understand anything and that I handled all our businesses. We are in our 80s this is a big scam how do we get out of it? is there any help anywhere. I have spent over an hour on the phone calling agency after agency for help and noone is able to do anything. If we get a lawyer we will have to pay or that with no chance of getting refunded for that from Telus a stop payment will cost us $45
  we should not have to pay anything, ** **** **** ******* ** **** ******* *** * **** 

  Telus

  Date: 10/11/2022

  Thank you for submitting your Customer Review. We were unable to locate an account with TELUS that matches the information you provided in your review. Please call us at 1-888-811-2323 and one of our representatives will be happy to help you.

• Review fromCarole Anne K

  Date: 27/10/2022

  1 star
  Total scam. I phoned and emailed multiple times in the spring and cancelled my service BEFORE our move. I paid off what was owing for the equipment and was even given confirmation of my cancellation date. They continued to bill me monthly. I keep phoning and they assure me it is FINALLY resolved. They promise a refund within 10 business days. Six Months have passed and I am still being billed. DONT SIGN UP WITH THEM. Protect your money. Go elsewhere.

• Review fromAnuj P

  Date: 24/10/2022

  1 star
  Worst Company and Services ever. Ever since I got the Vivint Smart Home security system, the services have been poor and the customer service is even worst. I ended up having calls for over 2 hours on almost every interaction and kept getting transferred from one rep to the other. From last 4 months I have been asking to cancel my services, but no one actions it and they keep saying that a Supervisor will get back. DO NOT EVER SUBSCRIBE TOTHEIR SERVICES, IT IS WORST! WASTE OF TIME, MONEY AND ENERGY! The software ***** and is tardy slow. Doesn't give your realtime update when camera detects. Camera quality is poor.

• Review fromJanice B

  Date: 19/10/2022

  1 star

  Janice B

  Date: 19/10/2022

  It’s no wonder Telus is not accredited with BBB cuz Telus is the worst service provider yet! Moved into new place in June. From time I moved in, to now the 3 month mark… I’ve had more than 15 calls for service. Wifi and internet are so weak that I have to use my data when I’m sitting 3 fr from modem. I have extra boosters set up too. I’ve had 5 different techs in home and all of them are saying something different. My next complaint will be to CRTC for Telus breaking code of conduct… failure to provide services being paid for

  Telus

  Date: 03/11/2022

  Thank you for submitting your Customer Review. A TELUS team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.

• Review fromTravis B

  Date: 04/10/2022

  1 star

  Travis B

  Date: 04/10/2022

  I had a technician come here today to fix my internet issues it’s under my girlfriends account and she was home anyway he didn’t even diagnose what was wrong he just said the services were fine and just left my wifi has been in and out since September 12 have had 4 technicians here and not a single thing was fixed to make my wifi better honestly just thinking of getting my services cancelled and going with a different provider if things keep up the way they are sick of being told different things by different representatives and not having wifi most of the time stuck using my data because the wifi doesn’t work why am I paying over 100 bucks a month for internet that never works half the time Telus and it screws up the ***** tv as well your services suck Telus honestly thinking of switching to a different provider Also I am tired of being told one thing by your technical support team and then another thing by another technical support agent honestly just fed up and want to switch my services to Shaw or someone else if this keeps up I have had enough 2 months almost or on and off wifi and having to use my data just to have internet unacceptable!

  Telus

  Date: 06/10/2022

  Thank you for submitting your Customer Review. We were unable to locate an account with TELUS that matches the information you provided in your review. Please call us at 1-888-811-2323 and one of our representatives will be happy to help you.

• Review fromPeter F

  Date: 18/09/2022

  1 star

  Peter F

  Date: 18/09/2022

  I will start at the begining of this travesty. In August of 2020, we were approached by a sales representative who was following up on the installation of fibre ***** cables in our neighborhood. The deal that was offered was a bundling of internet, ***** TV, home phone, and our 2 cell phones on a 2 year contract. The representative misled us and did not have a copy of the contract for us to review. It took Telus a year to send us a copy of the contract and in it, we found that they had piggy backed a 3 year contract for the home security system. We would not have agreed to a 3 year term. They sent an inexperienced technician to install the security system, internet, and ***** TV. His supervisor was sitting out in his car talking with a bunch of friends instead of supervising his technician. The technician did a sloppy installation and failed to install a door sensor on our garage man door. He also failed to program the remote controls for the televisions. The ***** TV would kick out and eventually Telus came to replace both of the TV boxes but one box still goes offline on a regular basis. We have 6 pages of work orders to fix their junky and faulty equipment. They even tried charging us twice for a service call. In addition, they have lied and told their technicians to lie about the doorbell cameras. We found out from another security camera that the doorbell camera that Telus is using is not rated for Canadian winters which means that if the temperature goes below -15C, it starts ringing your doorbell. The straw that broke the camel's back happened in May, 2022, when we had a burglary in our garage. We were only alerted to the breakin when the glass breakage sensor set off the alarm after the intruder had been in our garage for a full 15 minutes. We found out later the motion sensor had not been programmed correctly from Day 1 by the rookie technician. Telus refused to compensate us for our losses. We're done with Telus for everything.

  Telus

  Date: 12/10/2022

  Thank you for submitting your Customer Review. A TELUS team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.

• Review fromGerald G

  Date: 15/09/2022

  1 star
  Just brutal, never use Vivint. I moved 6 months ago. I have called 4 different people at various times to cancel and am told something different every time. I do exactly what they tell me (which changes every time) and they continue to bill me despite my contract being over for quite some time. It is impossible to cancel with them. They simply keep charging with no excuse. Terrible

• Review fromChristopher S

  Date: 29/08/2022

  1 star
  Very unhappy with these guys. Recently moved and changed from fibre to copper due to the availability in my area. They called me like a week or so later saying that there is an error being reported on their end with my internet. We tested the speed quick and it is less than the plan one down from what I am paying for. The girl wanted to send out a technician and scheduled an appointment for about a week away. They text you confirming the appointment the day before and you confirm and it says everything is good and be ready for your technician and will be charged $150 if you aren't there. A few hours later they text saying your tech is coming on a different day and in a different time frame and you will be charged $150 if you aren't there OR if they problem isn't with Telus equipment. Keep in mind this was a Telus initiated visit saying their systems report an error to start with and yet they can't keep their appointment and they threaten to charge you if the error isn't with Telus equipment.
  They also don't allow you to cancel service or such through the online portal to manage your account, you can only upgrade. So to cancel you have to call in and when I did I sat on hold for an hour until my phone ran out of battery and didn't get to talk to anyone. I was moving and I had to call them 2 days later at which point I finally made it through to someone and they cancelled my services which were like a day after the billing cycle so I received an almost $200 bill for 1 day of services that I wasn't able to cancel fast enough because they were too busy to answer their support line.
  As it stands I'm extremely disappointed with Telus in all aspects. I'm not getting the speeds I'm paying for and every interaction with them is painful and their online tools don't let you manage your services appropriately, forcing you to call in to their overly busy support line.