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Business Profile

Insurance Services Office

Canada Life

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Reviews

This profile includes reviews for Canada Life's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canada Life has 11 locations, listed below.

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    Customer Review Ratings

    1.01

    Average of 107 Customer Reviews

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    Review Details

    • Sonia W

      Date: 25/04/2024

      The worst health insurance I have experienced in my 59 year old life!.
      * *** ****** ** ****** ** ****** **** ******* ** * ******* ********** ******** ****** ***** I have been trying for 10 months to have my daughter's Dexcom G6 diabetes supplies covered at full cost. So far, after months and numerous incomplete or inaccurate advice on filing claims, poor communications from Canada Life and two requests for reassessments, I am now filing an appeal. Of the 11 months of invoices, 3 have no payment, 5 have partial payment, and 3 have full payment. How does that even happen? I am currently out of pocket for over $********

    • Justin L

      Date: 23/04/2024

      I called on behalf of my son who works all day. I was told they could not provide any information of any kind. I was not trying to perform any type of transaction on behalf of my son. I was only asking what he needs to do to withdraw RRSP funds towards the purchase of a house. Is a phone call required? Is there a website that provides such information? What does he need to do? Sorry, sir. We can't disclose any information about anything.

    • Kali S

      Date: 01/04/2024

      ********** ** *****. It doesn't matter whether you call or email, you're waiting on the phone for 3 hours just to be hung up on and told you're going to be called within 48 hours and even then, sometimes they DON'T EVEN CALL YOU BACK. If you're emailing them, you get a different representative EVERY.SINGLE.EMAIL. **** *** ***** ******** ******* ** **** *** **** ******** ** ****** * ***** **** ** **** **** *** *** *** **** ** *** ****** ****** ** *** ***** *** *** ********** *** **** **** ***** ******* ******** They don't tell you everything you need to submit for dental claims, which they make drag on (I'm on my fourth month now with still no ESTIMATE on what they will cover for a non-cosmetic implant!!!!!!) so you lose interest in even filing a claim. ** ****** *** **** *** *** *** ***** ** **** ** ******* *** *** *** * **** *** ****** ****** ******* ***** ** ********** ************ *** ********* **** ******* ** * ***** ** **** *** ***** *** *** ******** ******* ** ******* ***** ******** *** ******** ** ************ *** ****** ***** ******* *** ************** *********

    • Wendy G

      Date: 07/02/2024

      *** ******** ** ********* **** *** ********* ** *** ***. They do everything they can to avoid paying. "Well it is not our intention to question you or your doctors prescribers choice of your treatment plan.. " they literally ARE! Spent HOURS and HOURS on hold, trying to contact someone and when when the wait time reaches two hours, it just hangs up. Dental is just as bad, 15 refusals for my son and countless paperwork for them to pay $***. It's such a waste of time..

    • Tammy K

      Date: 06/02/2024

      Phone wait times many hours or you get cut off.
      Need to wait weeks to have emails returned.
      Need to wait MONTHS to be repaid for claims.

    • Olivia S.

      Date: 29/01/2024

      I have the Public Service Health Care Plan. I can't get reimbursed fully for my claims. Even though they provide their maximum allowable claim amount on their website, they decided to reimburse part of my expenses. ***** ******* **** **** ******* *** **** ******* ** ********** *** ********* ********* ******** ******** **** ******* ** ******** ******* *** **** ********* 

    • Paul G

      Date: 29/01/2024

      Terrible response time (3+ months for reimbursement of a claim). No information if there is an issue with a claim, you're stuck calling in (waiting an hour) and starting the 3 month wait again. Site is awful, ******* ******** *** **** ******* ** ********. App occasionally soft locks you out of the log in, extremely limited viability when you get in. *** **** *** **** * ****** *** ***** **** ******* ** *** ******

    • Rachel M

      Date: 03/01/2024

      I have been trying to change my name with them to my married name for 10 years now! I have filled out the paperwork numerous times. When I call the help number they say, "they will contact customer services for me" but I can not contact them directly. They are awful.

    • Ross V

      Date: 18/12/2023

      Been waiting a month after multiple emails and calls for them to process my claim. I use them for my health and RRSP... **** *** * ****** *** they refuse to respond.
      One of the most un professional companies ** *******

    • Carole-Anne E

      Date: 15/12/2023

      Waiting time over the phone is ridiculous, worst customer service ever - more than an hour on hold everytime, that's when the line doesn't cut.

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