Reviews
Customer Review Ratings
Average of 164 Customer Reviews
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Review fromTerry B
Date: 19/09/2024
5 starsThey are a great company. I've tried many companies regarding the safety and well-being of my mother, but Life Assure has surpassed them all. My mother falls a lot and they are always there to look after her through all her falls and false alarms.
Their customer service is great as well, thanks to Miss ******* for her helpReview fromNorma S
Date: 11/09/2024
5 starsWe were very satisfied with how Amanda dealt with us.Review fromVikki W
Date: 04/09/2024
4 starsCustomer service called yesterday she was great. As for the unit, I haven't used it yet so no opinion.Review fromPeter S
Date: 29/08/2024
5 starsExcellent service. Only hope that my device works after my charging test.Review fromKaren K
Date: 12/08/2024
5 starsFantastic customer service from Kennedy. He was very helpful and explained everything I asked about.Review fromBrian D
Date: 06/08/2024
5 starsFast, efficient customer service provided by Kennedy. He was cordial, knowledgeable and pleasant to deal with this morning.Review fromLucy L
Date: 29/07/2024
5 starsI spoke with Amanda. She was quick and efficient. ThanksReview fromPriya P
Date: 23/07/2024
4 starsI genuinely appreciate that there's a company like this. I have spoken with several people, all of whom are great, including Malachi. It is a little costly for my limited budget, but safety is much more important. ** ***** **** * ***** ** ** ****** **** ** ******Review fromLori E
Date: 23/07/2024
5 starsMalachi is truly the best at her job as senior's advocate. She pinpoints the issue, figures out how to help solve it and gets the job done.
I've needed help a few times since getting the device for my mother. Always great service.Review fromdavid B
Date: 05/07/2024
1 stardavid B
Date: 05/07/2024
In mid May 2024 I placed a call to OAS (old age security) to enquire about a new program the government was promoting. During the long wait and terrible music to talk to an agent, someone same on the phone about a free security system for seniors so I listened and in the end agreed to try the unit. I was told there would be shipping charges as well as the cost of the equipment. I was also informed that I could return the product but again face shipping charges. When the package arrived. May 25 my wife did not want the system So I phoned life assure the next day and received a ***** **** number to return the system which I did May 27 (I paid shipping at this time i realized that **** ****** was also going to bill me monthly for I guess some sort of service IF every needed I again phoned on June 27 and was informed a credit would be issued and the account closed, ONE QUESTION AT THIS TIME WHERE WAS THE FREE PART OF ALL THIS. ***** ****** *** ** ** ***** ****. NOW ON JULY 5TH I PHONED AGAIN AS NO CREDIT HAD BEEN ISSUED SORRY NO CREDIT WE KEEP THE UNIT THANKS ACCOUNT CLOSED. I AM OUT APPROX $***. By the whole produce was never even taken from the original box
Life Assure
Date: 16/07/2024
We have contacted David and confirmed order and is satisfied and happy we re confirmed everything. David is satisfied with response and happy with customer service
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