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Customer Review Ratings
Average of 164 Customer Reviews
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Review fromCHARLOTTE B
Date: 02/07/2024
5 starsI had Amanda to help me with my issues. She was excellent. Thank you Amanda.Review fromGary M
Date: 24/06/2024
4 starsExcellant setup. You need 24/7 customer support not just Monday to FridayReview fromAlana N
Date: 14/06/2024
5 starsI set up this account with ease recently for my grandmother-in-law and then needed to update her account information and it was quick and painless. * ***** ********* this company as they are quick and courteous.Review fromPamela O
Date: 07/06/2024
1 starPamela O
Date: 07/06/2024
**** ************** ******** my mom fell with no detection and laid on the floor for 90 minutes… their solution was 1 free month.. big deal… when she passed away I called to cancel the service asking for confirmation they received the hardware and that it was actually cancelled which the representative agreed to… however after not hearing from them after they received the hardware I called only to be told they don’t do that… glad I followed up…***** *** ********* **** ******* ** *******
Life Assure
Date: 10/06/2024
It takes time to process returns from customers. We do appreciate your feedback.Review fromMargo S.
Date: 06/06/2024
5 starsWe called for an additional box and add another contact. The Life Assure operator Malachi was very friendly and helpful answering all our questions.Review fromHeather H
Date: 31/05/2024
1 starHeather H
Date: 31/05/2024
Contacted Life Assure for some information on Fri May 24, 2024 and spoke with one of their call center employees. The purpose of the call was to understand the device options, ask some questions and get cost. I explained this and indicated I would talk to the family member that was interested and call back if we were going to move forward. She asked if she could call me at the end of the day for an update and I said sure. She called at the end of the day, and I indicated the family member wanted to think about the options and I would call back if we were interested. She was very pushy and suggested they ship the equipment, use it for a while, and send it back if we were not interested. I said no, we just need time.
She called again Mon May 27, 2024 wanting to know if we had decided to go with the product. I told her no and she kept pushing about what was holding us back. I asked her to have respect for what I was asking, and just give us time and we would call back if interested. She took this to mean call seven more times during the week. I finally answered on Fri May 31, 2024 and indicated we are going to look elsewhere, and she was not respecting what I was asking. I asked her to remove me from their call list and told her I was feeling harassed and needed it to stop. She kept trying to convince me she was just concerned about my family member, but finally agreed to stop calling.
An hour later, a different person called, telling me she sees I was interested in the product but she “wasn’t sure” anyone had told me about their promotions. I told her I requested to be removed from their call list an hour earlier and she said the notes did not reflect that. I was very frustrated and told her to stop calling and we were disconnected. Hopefully this is the last I hear from them.
Regret calling this company ** **** *** ***** *** **************Life Assure
Date: 05/06/2024
If you have any other questions. Please feel free to contact us. We have thousands of customer across Canada that use our services. We are sorry for your bad experienceLife Assure
Date: 10/06/2024
Thank you for your feedback. We value our customer and non costomers as well.
If you have any further questions or concerns please feel free to reach out.Review fromNANCY M
Date: 14/05/2024
5 starsThank you so much for a great experience ,very friendly staff and helpful.Review fromKate L
Date: 03/05/2024
1 starKate L
Date: 03/05/2024
The Life Assure pendant for my father was not working so my mother went onto the company chat line. They said someone would get back to her but nobody ever did. She called them the next day and was chatting with a representative who was trying to help her reboot the pendant. At 2pm PST the conversation was abruptly ended. My mother called back the next day and they said sorry but the phone lines are automatically cut off at 4pm Central Time. I consider this to be unacceptable and extremely poor service. The representative had given no indication that time was running out. Hence the product has been returned and they have switched to ********. * ************** **** ******** **** ** *** ***** *** ***** * **** **** ** ******* ** *** ** *** *** ******* *** ******* ********** ** *******Life Assure
Date: 07/05/2024
We have contacted Esther and reviewed. Our units do not require installation and work with limited amour of instruction. Thank you for the reviewReview fromJoanne L
Date: 29/04/2024
5 starsI got excellent service! They were very helpful and courteous.Review fromDoris L
Date: 25/04/2024
5 starsThe equipment has tested very good at all times. Thank you.
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