Reviews
This profile includes reviews for 401 Auto RV Canada Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 41 Customer Reviews
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Review fromOlivier B.
Date: 15/11/2023
1 starOlivier B.
Date: 15/11/2023
A Disheartening Experience at 401Auto on Upper James in Hamilton
I recently had an extremely disappointing My encounter with this dealership left me feeling frustrated, disrespected, and deceived. Unfortunately, I must share my experience ** **** ********* ********* ***** *** ************* ****** ***** *** ******** ******* that I encountered during my visit.From the outset, I felt a sense of unease as the sales staff exhibited a lack of empathy, professionalism and transparency. I was coerced into buying a car that I had clearly expressed no interest in, and despite my firm stance, the pressure to make a purchase was relentless. This aggressive sales tactic not only made me uncomfortable *** **** ****** ******* ******** ***** *** ****** ** **** **********.
The actual price of the is around 21000, they sold it to me for 47000 dollars
******** ****** **** * *********** ****** ** ****** *** ************** ******** ********* ** **** ***** ******* *** *** **** ************* *** ********** ************* It is deeply troubling to witness such behavior in this day and age, and it casts a dark shadow over the dealership's integrity. * ****** *** ******* ** * ******* **** ***** * **** ********** ** * ***** **** * ****** ** ***** ** ****** ****** This kind of ********* behavior is not only unprofessional but is also a breach of trust between a customer and a business.
To make matters worse, the manager exhibited * ***** ** ************ **** ** ******* *********** His inability to address customer concerns, coupled with the ********* practices of the sales team, creates an environment that is far from conducive to a positive car-buying experience.In conclusion, my visit was a regrettable and distressing ordeal. * ******** ****** ********* ********* ** ******** ******* *** ******** *********** *********** **** ********** ******** **************** *** ******** ************* ** **** ** **** ** ******* ** *********** ****** *** ***** *** ******** **** * *********** ** ********
401 Auto RV Canada Inc.
Date: 04/12/2023
We thank you, BBB, for bringing this matter to our attention.
All feedback is valuable to us as a company, so we can follow up to ensure we are providing the exceptional customer service we expect from our team and strive for with every valuable client.We kindly request that they reach out to us via email at ************@********.ca or we can be reached at ###-###-#### if they require any further assistance.
Review fromE. P.
Date: 13/11/2023
1 starE. P.
Date: 13/11/2023
******** ************** They sold me a car with multiple damages, rusted out brakes, didn’t even have fresh oil!!! They do not call you back to resolve the issue, **** *** *** **** ***** **** ******** ****** ** **** *****401 Auto RV Canada Inc.
Date: 21/11/2023
We thank you, BBB, for bringing this matter to our attention.
To better assist this client, we kindly request that they reach out to us via email at ************@********.ca or give us a call at ###-###-####.
We anticipate the customer's communication and are committed to addressing and resolving their concern.E. P.
Date: 28/11/2023
I have tried to contact you guys multiple times. Everyone that has worked with you guys get the same device. *** **** **** ** ** **** ******Review fromNat S
Date: 08/11/2023
1 starNat S
Date: 08/11/2023
*** **** *** **** **** **** *** **** *** ********** ********* ******* ******** * **** ***** **** ** ********* **** ** ********** ** ** ***** ** *** **** *** ****** ** *** ** * *** ***** ****** ** ** ******* *********** These people will take advantage of your situation and try to neg you into *********** buying a car. They did not follow any of my requirements for what I wanted other than vaguely the size of the car. That was it. They tried to convince me to buy a car sight unseen. They did a full credit report and check without flagging or consulting me first. And then when I didn't like the options they gave me, they tried to guilt me or convince me they put their entire reputations and careers on the line with the bank just to get me a good deal.
.
It's honestly offensive and desperate. And when I said I had been talking to other dealerships (even though I had stated in my first call this was happening and I would change that), the manager ***** * ***** ***, claiming I'd never get a better deal with my history. That the banks would never take me seriously—implying they would tell them I wasn't a serious buyer.
I found other places willing to actually hear me for what I actually requested. They were way more professional and I found a few better offers.
*** **** *** ********** *** ****** ****** ********** ***** *****401 Auto RV Canada Inc.
Date: 13/11/2023
Thank you, BBB, for bringing this matter to our attention.
I'm sorry to hear about your negative experience with 401 Auto. It's disappointing to hear you felt pressured into making decisions they're not comfortable with. Our central focus centers on prioritizing the needs of our customers and we apologize your experience did not meet those standards.
To better assist this client, we kindly request that they reach out to us via email at ************@********.ca or give us a call at ###-###-####.
We anticipate the customer's communication and are committed to addressing and resolving their concern.
Review fromBret H
Date: 23/10/2023
1 starThis place ** * ******** **** say one thing make you come in say approved then contact a completely different dealer to go threw the same stuff again very poorly coordinated and very unknowledgeable staff waste your time to go into the dealer when you could do everything over the phone ***** **** *** *** *** *** *** ** *** **** *** **** ***** ***** ** **** ******* *** * ******** **** ** ***** ***** ****Review fromShyanna W
Date: 27/09/2023
1 starShyanna W
Date: 27/09/2023
Car given had flat tire on pick up, heater not working nor were the wipers next day . Call them said bring it back to kitchener and we fix it. Problem not resolved .
Now tell me after 2 weeks I blew the motor in the car...
I need to pay to fix it .. after 2 weeks .
Asked for a different Car due to issues and told I need to sign a release letter and give the financial company a release letter . When their job to ensure Car safe and financial their obligation to send letter to not me ..
** ****** ** **** ** ** **** ***** **** ** ******* *** ***** *** **** ** ****** ******* ***** ********* ** ******* ********** ***** **** **401 Auto RV Canada Inc.
Date: 20/10/2023
Thank you BBB,
We regret to inform you that we have had to cancel this deal entirely due to unexpected complications with the vehicle. We have refunded all expenses incurred by the client. Unfortunately, we were unable to locate an alternative vehicle within her approved budget.
Review fromJohn B
Date: 03/08/2023
1 star401 auto Peterborough ** * ***** ** ****** lots of phone calls **** ** ** to get you to buy then there’s no customer service! They way overcharged me for a truck told me it was a different model. My salesman told me not to worry he would take it back in on a trade. Yeah I ended up with a Base model and paid $40,000 for a 2018 *** base model I’ve been trying to trade it in other dealers tell me I was taken to the cleaners!Review fromRosemarie T
Date: 15/06/2023
1 starRosemarie T
Date: 15/06/2023
I got a 2017 *** *** from then it was not cleaned and they did not give me a break with first payment they deliver the car late was not inpress with the choice of vehicle401 Auto RV Canada Inc.
Date: 12/09/2023
We thank you, BBB, for bringing this matter to our attention.
All feedback is valuable to us as a company, so we can follow up to ensure we are providing the exceptional customer service we expect from our team and strive for with every valuable client.Customer can reach out to us via email at ************@********.ca if they require further assistance.
Review fromRobert Edward S
Date: 27/05/2023
1 starRobert Edward S
Date: 27/05/2023
***** ****** *** ***** ********* ** **** * ***** ** *** ******** **** * ****** **** ***** ******. Shame on your bussiness for your dishonesty, and your irregard for others and there credit rating. I applied for a load on a trailer at an agreed amount. This company tried to gat a load for 3 times the amount aggred on. And now my crdit rating has dropped an incredible amount. ** *** ***** ***** ******401 Auto RV Canada Inc.
Date: 16/08/2023
We thank you, BBB, for bringing this matter to our attention.
All feedback is valuable to us as a company, so we can follow up to ensure we are providing the exceptional customer service we expect from our team and strive for with every valuable client.To better assist this client, we kindly request that they reach out to us via email at ************@********.ca
Review fromKevin H
Date: 23/05/2023
1 starKevin H
Date: 23/05/2023
I bought a van in September 2022, at first they were nice because they wanted the sale but when I got their and sign the deal a lot of problems accrued. Their was so many scratches, the hood was peeling, the heated seat didn’t work and the promise to fix it and they said nothing was wrong with the vehicle. Getting ahold of them was terrible. The sales rep was terrible he stop answering my call. The service is just terrible and now I have to spend money out of my pocket to get a ride to their body work in Waterloo to get these things fix when it’s their fault. After all that they said they can’t fix my heated seats because it’s not their problem anymore. Ontop of that the car was 12500km more than what I bought so **** *** to get me their and then gave me a 500$ gift card for the wrong Information. Whatever anyone do check everything before you sign the deal and check your paper well. **** ** *** * ***** * ***** ********* ** ******* *** ****** **** *** ** **** **** ***** ********** **** **** ** ** ******* *** **** *********401 Auto RV Canada Inc.
Date: 18/08/2023
We express our gratitude to BBB for alerting us to this issue.
I sincerely apologize for the recent lack of communication and customer service you have experienced with our company. We understand the frustration this may have caused and want to assure you that we take this matter seriously.
In order to provide enhanced support to this customer, we politely ask them to contact us through email at ************@********.ca or to connect with us via phone at ###-###-#### and ask for our Customer Care team.
We look forward to receiving the customer's message and are dedicated to dealing with and rectifying their issue.Review fromChristina M
Date: 12/05/2023
2 starsChristina M
Date: 12/05/2023
My first purchase perfect..this one not so much. Recieved our van in late November 2022... first the lights didn't work.. issue with battery. In April had oil change my transmission went 5 days later there is only 106000.km on van. It has now been sitting in their auto repair shop since then and last Thursday told had a warranty on it said they are fixing it and now a week later will not return my calls... * **** **** **** ******** ************ ******* ** *******401 Auto RV Canada Inc.
Date: 24/08/2023
We thank you, BBB, for bringing this matter to our attention.
All feedback is valuable to us as a company, so we can follow up to ensure we are providing the exceptional customer service we expect from our team and strive for with every valuable client.To better assist this client, we kindly request that they reach out to us via email at ************@********.ca
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