Business Profile

Post Offices

Canada Post Corporation

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Canada Post Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

186 total complaints in the last 3 years.
36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Canada Post is REFUSING to accommodate a disabled vetran.
****************
First contacted about need accommodations assistance, to this day they are REFUSING to help.
Business Response
Date: 18/04/2023
Thank you for bringing this matter to our attention, I was
able to find a ticket number that had been recorded with Canada Post Customer
care on April 12th that addressed this matter. Regarding the item mentioned in
your complaint, Canada Post Local delivery office advised that the route carrier
attempted delivery to the house on 2023/04/11 which was not successful and due
to the delivery requirements ,your item had to be carded for pick up.
Should require more information regarding the Delivery
Accommodation Program ,please call Canada Post Customer Service directly at
**************.
Thank you,
Canada Post Customer Care.
Initial Complaint
Date:29/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've lived at my townhouse since 2010. I've never had any problems with getting my mail delivered until the last few years. Since then I've had to take time out of my schedule and go on their online chat to sort out delivery issues every six months or so. They've returned my items multiple times and even put moved stickers on my parcels. This has been quite frustrating as our address hasn't changed but the delivery drivers have. I've even gone down to the Canada Post sorting facility and spoke with a supervisor. They advised me that they were taking steps and that this wouldn't happen again. Well guess what it just did. I received an email saying that I had an incorrect address and that my items will be returned. I contacted them again on their live chat and asked to talk to a manger but they said that wasn't possible. I'm beyond frustrated as I shouldn't have to explain to the post office what my address is. I don't know who else to contact as I want answers and a solution as now I'm leary about ordering items as I don't know if they will be delivered.
Business Response
Date: 05/04/2023
Thank you for bringing this matter to our attention. I was
able to locate a service ticket that has been recorded with Canada Post
regarding this matter .This is not the experience we want for our customers and
regret the stress and any inconvenience this may have caused you. Please note
that this complaint has been forwarded to the Canada Post Local management for
action. Should you feel that your concern has not been
fully addressed by Canada Post, please reach out to the Canada Post Ombudsman’s
office with your service ticket number. *************************************************

Thank you,

Canada Post Customer Care.
Customer Answer
Date: 11/04/2023

Complaint: 19867324

I am rejecting this response because: The issue has happened again. Now I have to contact Canada Post and track the parcel down.

Sincerely,

***** *******
Business Response
Date: 18/04/2023
Thank you for the additional information. Again, I am very
sorry to hear of your experience, and I regret the stress and any inconvenience
this may be causing you.
Should you feel that your concern has not been fully
addressed by Canada Post, please reach out to the Canada Post Ombudsman’s
office with your service ticket number. *************************************************

Thank you,
Canada Post Customer Care.
Initial Complaint
Date:21/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2017 I purchased 3 money orders at a post office at Dundas and Spadina. I sent the first money order which my brother received. I mailed the second but there was a hurricane in the region at the time. I decided to wait to see if it would eventually get to him. It did not. Because of this, I decided not to send the third and was refunded.
By the time I contacted Canada Post about the lost money order, the receipt I had was extremely faded.
They ask me to provide them with the number, which I am unable to.
It seems unfair and almost criminal that I have to prove to them the $999 that they've had since Sep 2017 is mine.
Business Response
Date: 27/03/2023
Thank you for your feedback. This is not the experience we
want for our customers and regret any inconvenience this may have caused you. According
to our records , a refund for this money order was issued and cashed in Feb,2019
. For any more question , please contact Canada Post Money order support line
at **************,to ensure your concerns are addressed quickly.

Thank you,

Canada Post Customer Care.
Initial Complaint
Date:15/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Post Canada at the ********** in ****** ***** doesn’t respect their opening hours.
This is now the third time we show up before closing time and we’re refused service. This time we even called 30min before closing time to ask if they’ll be open until closing time and the employee said he wanted to close earlier! We told him we’re coming to return a package, made it there before 8 and while the employee was there he refused to service us and collect our package.
This is inconvenient for customers that have to make their way to the post office on a different schedule, even when they were there during business hours and it’s frustrating that the employees there don’t respect their business/service hours!
Business Response
Date: 21/03/2023
Thank you for bringing this to our attention, we
are very sorry for any inconvenience caused and do truly appreciate your feedback.
As there was no Canada Post Service Ticket provided in your complaint regarding
this, I invite you to get in touch with our Customer Service support team to
ensure your concerns are addressed quickly. You have several options:

1) Open an online service ticket (Depending on your concern,
you can open an online service ticket for parcel delivery issues, tracking,
general mail delivery, post office issues and more.
********************************************************************************

2) Chat - Our
customer service representatives are available to provide support 7 days a
week. Chat is available: Monday to Friday, 7 am to 11 pm EST - Saturday and
Sunday, 9 am to 9 pm EST

3) Phone- we provide customer support over the phone in both
English and French. We also offer a TTY phone number for use by customers with
compatible devices. Please call Customer Service directly at 1-866-607-6301.

Thank you,
Canada Post Customer Care
Initial Complaint
Date:07/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Canada Post has been invoicing me for services that has been cancelled and I no longer receive.
I had Pick Up services from Canada Post for years. Then started October 2022, they started to DOUBLE charge for Pick Up services. I tried to call different departments to get this fixed, but no one could help. Then Dec 7th, I decided to cancel the Pick Up service all together. Since then there had been no pick up services anymore. However, up until today, they are still invoicing me for these services. The double charges are no longer happening, but there are still charges for pick up.
When I called their Pick up Department, they said they have nothing scheduled for pick up for my business. They told me to call Billings to reverse the charges and tell Billings to stop invoicing me. I called Billings, they said they will reverse the charges, but they have not and they cannot stop invoicing me because it's Pick Up that have these charges put in.
To this day, I continued to receive Pick Up service charges on a weekly basis.
Each department kept telling me to talk to other departments, but no one is doing anything.
Meanwhile, I'm now receiving FINAL NOTICES in the mail and it is really stressful and upsetting.
My Canada Post business rep was helping me one time, then he is now out of office for an extended period of time (no timeline of return)
I need someone from Canada Post to fix these errors on their end and stop billing me and harassing me with final notices. This will end up hurting my credit score.
Canada Post rep: ******* ******
Business Response
Date: 14/03/2023
We are reviewing customer’s concerns and will be
contacting the customer directly to address and resolve this matter.

Thank you,
Canada Post Customer Care.
Initial Complaint
Date:05/03/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My item arrived n Canada from China took almost a month had the full address and phone number paid 149$ to ship it here somehow the house number was not there so they didn’t call they I’ve the phone number just sent it back to China now I have no item nor am I getting my money back so I’d like to be compensated
Business Response
Date: 10/03/2023
Thank you for bringing this matter to our attention.
Unfortunately Canada Post delivers to the address, and once the address on the
package is incomplete , the is item is returned to sender. Should you require a
formal trace on this item, the sender would need to initiate this with the
originating Post office, who will then contact Canada Post internally for an
investigation. Any claim paid is issued to the sender of the item. The best
course of action based on the details you provided would be to contact the
sender.
Thank you,

Canada Post Customer Care.
Customer Answer
Date: 13/03/2023

Complaint: 19542696

I am rejecting this response because:

Sincerely,

**** **********
Initial Complaint
Date:04/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***** ****************

I was waiting for my package and no one delivered to my house. I got an email saying sorry no one is home, go pick up my package. The driver never buzzed in but left me a note in my mailbox, which mean the driver got in my building. So why not delivered to my unit? Called the customer service line and made a complaint. The agent told me someone will call me, and I have * ****** ****** **********. No one ever call or email me.
Business Response
Date: 09/03/2023
Thank you for bringing this matter to our attention. We
truly regret to hear that you were disappointed with the customer service you
received and we apologize for any inconvenience this may have caused you .We will bring your concerns to the attention of our Quality team.
Please note that the sender requested a confirmation of delivery on this item ,
reason why item was carded for pick up.
Thank you,
Canada Post Customer Care.
Initial Complaint
Date:20/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Canada Post has misdelivered the same letters to my address for over two years, and I want it to stop. I've contacted them multiple times by phone and email and opened two service tickets, but they've yet to resolve the problem. On January 22nd, 2021, I received two letters from ** ****** *****, Calgary Beddington NW, misdelivered and addressed to *** **** *** **** *****. On May 17th, 2021, after months of receiving and returning these letters, the City of Calgary unregistered the mailing address per my request ***** ********** and notified me that Canada Post would stop delivering the letters; however, they continued to arrive. December 28th, 2022, ticket ***********, Canada Post informed me they had received the memo from the City of Calgary but hadn't updated their system; they assured me the issue was now resolved and closed the ticket. But the mail didn't stop. January 16th, 2023, ticket ***********, Canada Post gives the same explanation and again closes the ticket, citing that it was resolved. The mail didn't stop, so I followed up again. On February 13thth, 2023, the Calgary Eastside Supervisor responded, "Dear Customer, I reviewed your ticket. 1401A is not a legal suit according to the City of Calgary website. Please ensure your suit is listed on the city's record to have mail being delivered". The response was the opposite of what I was asking, confirming that Canada Post wasn't taking the problem seriously. I hope that submitting this complaint will finally lead to a resolution.
Business Response
Date: 24/02/2023
Thank you for bringing this matter to our attention. This is
not the experience we want for our customers and regret the stress and any
inconvenience this may have caused . Please note that this complaint has been
forwarded to the Canada Post local Management office to have this matter reviewed.
Thank you,

Canada Post Customer Care.
Customer Answer
Date: 03/03/2023
Complaint: 19435340

I am rejecting this response as Canada Post has not contacted me, and I’ve received no notification that the issue has been or will be resolved.

Sincerely,

********* ****
Business Response
Date: 13/03/2023
Thank you for your feedback. According to the response from our
local management on 2023/03/02 , Canada Post was not able to reach you but left you a message advising what measures have been taken to insure this
matter is resolved. Should you feel that your concern has not been fully
addressed by Canada Post, please reach out to the Canada Post Ombudsman’s
office with your service ticket number for an appeal. *************************************************

Thank you,

Canada Post Customer Care.
Initial Complaint
Date:13/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a jacket from the US as a Christmas gift back in November. I had it shipped to the Canada Post near my home to avoid it getting stolen off my stairs. I paid $250 USD for this jacket. I was able to collect it before Christmas. It turned out to be made smaller so I then had to pay $40 to send it back with tracking just after Christmas. The company accepted the exchange and sent me the new larger jacket. Today (Feb 13th 2023) I got an email saying the package was out for delivery so I waited till the afternoon to go to Canada Post to collect said package. The lady informs me that it is not there but when it does arrive I owe duty, funny because I didn't owe duty the first time. Anyways I came home to investigate why oh duty this time and not last time. I stumbled upon the fact that my package was actually returned to sender because there was nobody at the location to collect the package. I immediately called Canada Post customer service. The gentleman on the line told me that I cannot send packages to Canada Post unless I own a PO box (which is incorrect information because I sent ALL of my packages to Canada Post) he also claims that Canada Post does not collect duty however the lady at Canada Post told me that she would collect my duty and these are the reasons why my package got sent back. I never had any of these issues with the first package delivery. It's going to be 5 months before my boyfriend can actually enjoy his Christmas gift. Very frustrating.
Business Response
Date: 14/02/2023

Thank you for bringing this matter to our attention.

The primary function of postal
administrations is to move the mail within our networks and deliver it to the
address indicated. Upon inspection of items coming into Canada, duty and taxes
may be charged by the Canada Border Services Agency (CBSA) on imported items. Like
any other shipping carrier, Canada Post does not decide whether or not to apply
these charges however we must comply with CBSA’s decision. That means we are
responsible to collect the fees indicated by CBSA prior to handing over the
item to the receiver. Should you want to know more as to why these charges
apply, we encourage you to contact CBSA.

Should you require any more assistance please contact our
Customer Service Centre at 1-866-607-6301 and ask to speak to a Supervisor. We
appreciate your feedback and we will work to improve the customer experience.

Thank you,
Canada Post
Initial Complaint
Date:28/01/2023
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Jan 11 2023 I paid a registered letter from Montreal to Montreal.
I checked on the tracking number and the letter was not delivered.
I complained to Canada Post and opened a ticket.
I received emails from Canada Post that letter has not been delivered and I should check with the receiver.
I paid for registered letter not to have to deal with all of this. It isn't my job to check if the letter has been delivered. That is what I paid for.
On Jan 25 2023 I send a second letter to same received, from Montreal to Montreal.
Despite service of 2 days, on Jan 28 2023 the letter was not delivered.
This is unprofessional even for Canada Post.
I request full refund for the 2 registered letters: 23.8$.
Business Response
Date: 01/02/2023
Thank you for bringing this matter to our attention. I was
able to locate a service ticket that was created on Jan 30, 2023 and it does
appear that the Canada Post Claims department is working to resolve the issue.
Should require more details on your current service ticket with Canada Post, please call Customer Service directly at **************. If you are unhappy
with the outcome please follow up with the Canada Post ombudsman's office with
your service ticket number for an appeal
*************************************************.

Thank you,

Canada Post Customer Care.
Customer Answer
Date: 01/02/2023

Complaint: 18943515

I am rejecting this response because: there is no professionalism even for Canadda Post in an answer like the one provided.
My complaint was for 2 regidtered letters. There is no indicateion in thet amateur answer what is Canada post doing about the second one.
I paid for same regitsered letter 2 times and none of them was delivered.
I request my money back for both letters.

******** *******
Business Response
Date: 06/02/2023
Thank you for your reply. According to our records ,
there are service tickets opened for both tracking numbers. Again, I am very
sorry that we have no further updates for you. Like advised previously, should
you feel that your concern has not been fully addressed by Canada Post, please
reach out to the Canada Post Ombudsman’s office with your service ticket number
for an appeal . *************************************************

Thank you,

Canada Post Customer Care.
Customer Answer
Date: 07/02/2023

Complaint: 18943515

I am rejecting this response because: unprofessionalism.
I requested full refund many times.
Canada post refuses to refund the cost on non delivered registered letters.

******** *******
Business Response
Date: 10/02/2023
Thank you for your feedback .Like advised previously, should
you not be happy with the outcome, please visit the Canada Post Ombudsman ************************************************* and provide them with your service
ticket numbers to review your file.

Thank you,

Canada Post Customer Care.
Customer Answer
Date: 13/02/2023

Complaint: 18943515

I am rejecting this response because: is a waste of time.

Canada post refuse to refund the money paid for services not rendered.

******** *******

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Canada Post Corporation is NOT a BBB Accredited Business.