Business Profile

Post Offices

Canada Post Corporation

Headquarters

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Complaints

This profile includes complaints for Canada Post Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

186 total complaints in the last 3 years.
36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:27/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did ship a parcel outside Canada using Canada Post registered mail services on December 22, 2022. I had asked the teller how long it would take for my parcel to reach its final destination and the teller told me maximum three weeks. It's been over a month and my parcel has not yet reached its final destination. I've called customer service and the ticket number given to my claim is *********.

They told me someone from their claims department would call me to update me on where the parcel is. It's been over a week and I'm Still waiting for the call. Been tracking the parcel (*************) on Canada post tracking platform which tells me the parcel is still in transit with last update dating back to December 23 in Montreal. Whenever I called customer service on several occasions, I've heard customer service representatives say that my parcel was never shipped and that it's still in Canada. I've asked them to cancel the shipping and return the parcel and refund me so I could use a different carrier that is more efficient and they are doing nothing about it.

The parcel had sensitive legal documents that I spent hundreds of dollars getting them notarized and I would just like to have them back so I can send them using another carrier.
Business Response
Date: 31/01/2023
Thank you for bringing this
matter to our attention. I was able to find your Service Ticket that was opened
with Canada Post Customer Care on Jan 30, 2023. This is not the experience we
want for our customers and regret the stress and any inconvenience this may
have caused. The tracking has been updated to show item in transit to the destination
on Jan 29, 2023. We trust that this issue is now resolved based on the scanning
and the service ticket update. Should you require more information regarding
your item, please contact Canada Post
Customer Service directly at 1-866-607-6301.

Thank you,

Canada Post Customer Care.
Customer Answer
Date: 31/01/2023

Complaint: 18939295

I am rejecting this response because: Canada has not responded to my complaint as required. First I opened a ticket with Canada Post on January 18, 2023 and not January 30 as indicated in the response I received. Secondly, the problem was nothing to do with updating the tracking system. Canada Post has been sitting on my parcel in Montreal since December 22, 2022, when I shipped it. It arrived in Montreal on December 23, 2022 and was never shipped. The parcel left Canada only on January 29, 2023, over one month after I had dropped it at a post office in Ottawa. I've been calling Customer service for two weeks and no one could tell me where the parcel was yet it was in Montreal. Whenever I asked why the tracking system was not updating, they could not give me a clear answer. Infact one of the customer representatives told me that the fault was on the receiving end not updating the system because the final destination country in Africa did not have the technology. Yet I knew very well that this technology exists in that country. Listen to the calls made regarding this ticket. you will hear that remark. I called again yesterday and was told that my parcel had not been shipped by Xpress mail even after delaying it for this long. So the parcel is going to take few weeks before it reaches its final destination. It's all lie

Business Response
Date: 06/02/2023
Thank you for the additional information. The service ticket
referenced in the previous response is the ticket that addressed this issue. Again
, this is not the experience we want for our customers and regret any
inconvenience this may have caused. According to the tracking system , item
arrived at the destination country today , Feb 06. Should you feel that your
concern has not been fully addressed by Canada Post, please reach out to the
Canada Post Ombudsman’s office with your service ticket number for an appeal . *************************************************

Thank you,

Canada Post Customer Care.
Initial Complaint
Date:26/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out in Dec 2022 to file a complaint based on horrendous business mail service
-jan 2020-aug 2020- mail returned, not delivered- dispute with mail carrier over proper numbers, spoke directly-resolved
-aug 2020-Aug 2021- previous owner still accessing mail- requested several times to have mailbox shifted to a new one/ dispute over were mailbox was located-finally switched to new mailbox
Aug 2021-Nov 2022- ongoing mail confusion- from no mail for weeks, to chunks of it , to being delivered at my business door that was for anoter business in the building, ongoing random service from no mail for a week to calling in, then getting mail

Nov 2022- pls see previous complaint filed- I was told by email that iwould be contacted- nothing. I received a brief email end of december stating mail was not delivered owing to snow- the times in question the mailbox was clear, the only time snow covered-was Dec 25-27- 2 of which are not mail days
I still have no mail-which is my right as a business owner to receive, I do not have another mailbox- I have been told my mail is being returned to sender.

I have investigated on my own within friends at Canada Post- and have been told by multiple sources-this particular route is an ongoing issue/concern with absenteeism, mail complaints from multiple businesses, the mail carrier in question is inconsistent, awol, off on leave and the service is not adjusted for this. I appreciate leave based on health-but three years of off/on means Canada Post needs to step up and support this person by being more proactive with them. They deserve better. So do I, and so do the business owners also impacted that do not want to speak up. I appreciate canada post is restructuring to solve this issue as it is not just our business. It is impacting my ability as a business owner to receive mail. cheques, CRA has also been informed that mail is not getting to me.

MY REQUEST- I would like my business mailbox MOVED away from my location close to the business-up to the Canada Post Mail Office on Manitoba Street with 24 hour indoor access. This is a reasonable request. I have not heard from Canada Post, nor from their Omsbudsmen ( sp). Having a secured mailbox at the main office without being charged for this based on the massive inconveneience is a reasonable request. I have been asked by local media if I would like to discuss this problem as one of several business owners but have declined thus far. Please help me get a new mailbox away from this route.
Business Response
Date: 02/02/2023
Thank you for the additional information. This is not the
experience we want for our customers and regret the stress and any inconvenience
this may have caused you. Should you have a service ticket already and feel
that your concern has not been fully addressed by Canada Post, please reach out
to the Canada Post Ombudsman’s office with your service ticket number for an
appeal . *************************************************

Thank you,
Canada Post Customer Care.
Customer Answer
Date: 02/02/2023

Complaint: 18901186

I am rejecting this response because: ***** from Canada Post is looking into . I need a business mailbox. I need my mail redirected to this and I need my mailbox relocated off the current route. There have been numerous complaints about this route and multiple weeks of absences from the carrier over a period of 2.5 years. It is a route that is being re structured according to my sources within Canada Post. What I am asking for is reasonable request and well within my rights as a business and for someone whose mail has been tampered with- which is against the law. I have also reached out to the Ombudsmen back in Dec/Jan and had no response. I will try again with the requests I have put forth as outcomes. Canada Post has denied my mail for over 2 months for no reason other than poor service. Not acceptable.

Sincerely,

****** **********
Business Response
Date: 10/02/2023
Thank you for the update. I am very sorry that we have no
further updates for you. As stated in your response, Canada Post is looking
into this matter for you . Again, Should you not be happy with the outcome ,
please contact the Canada Post Ombudsman’s office with your service ticket
number for an appeal *************************************************

Thank you,

Canada Post Customer Care.
Customer Answer
Date: 13/02/2023

Complaint: 18901186

I am rejecting this response because:
I have now gone 3 months without mail
I was contacted once 3 weeks ago and had to call back over 15 times to get a person- the mailbox on the phone was full.
I am aware of the post restructuring and the challenges with this specific route and absences- I have asked for my mailbox to be moved to the main office downdown. That was in Dec. Nothing.
I also tried to file withombudsmen and was rejected.

Sincerely,

****** **********
Initial Complaint
Date:23/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son purchased a pair of glasses on Jan 7th from a company called *** ** ******* located in ********* **** ******** ** ***** ********* The sales person said that they would cut the lenses and ship it to my son’s residence at his University, within a few days. They finally said they shipped it a week later by Canada Post.
The ******** ****** ******** ** **************** - when we called to located package, it said that it had been deliver last Thursday Jan 12, 2023 and left in a mailbox.
No item was received or a notice saying that a package was delivered.

The store called to inquire and Canada post said that they would file a trace - ****** ****** *********
When I call to gain info from Canada Post, they say that it has been delivered. Grrr.
Business Response
Date: 27/01/2023
Thank you for bringing this matter to our attention . This
is not the experience we want for our customers and regret the stress and any
inconvenience this may have caused you. I was able to locate a service ticket
that was created by the Sender on Jan 20th , 2023 and it does appear that the Canada Post Claims
department is still working to resolve the issue with the Sender. Any claim
paid is issued to the sender of the item. Should require more information regarding
this Service Ticket , please contact the sender.

Thank you,
Canada Post Customer Care.
Initial Complaint
Date:20/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered some ***** *********** through ****** and it was supposedly delivered to the address on the packing slip by Canada Post on November 15th @ 11:53. The parcels weren't delivered to the address and I have spoken to Canada Post in Guelph more than 6 times trying to get resolution on this matter. I 1st contacted them on November 24th and they stated that it was more than 3 Business Days after the parcels were apparently delivered. I asked them to locate what address the parcels were delivered and they said that they were delivered to the address on the packing slip. My Girlfriend and I were home on that day and time and the parcels were not delivered to us. Then Canada Post told me to contact my Credit Card company and cancel the payment made to the supplier. They will not reimburse the payment. Then Canada Post told me to contact the supplier and have them resend the order. They also will not do this and Canada Post is not taking responsibility for their wrongful doing. The also told me on November 17th that I was out the funds which is $ 158.54 which is on my ******* *** ********** statement " ***************** ". I asking for Canada Post to take responsibility for their irresponsibly and reimburse the funds. I am including a copy of my Credit Card Statement, a copy of the Packing Slip and Tracking information. Please advise.
Regards,
***** *****
Business Response
Date: 25/01/2023
Thank you for bringing this matter to our attention. This is
not the experience we want for our customers and regret any inconvenience this
may have caused you. Unfortunately the tracking number provided in your
complaint is not traceable on our tracking system, therefore we are not able to
track the item for you. Should you require a formal trace on this item, the sender
would need to initiate this with the originating Post office, who will then
contact Canada Post internally for an investigation. Any claim paid is issued
to the sender of the item. The best course of action based on the details you
provided, would be to contact the sender and advise them to open a
claim. Should you need more information on this, please contact Canada Post customer care at **************.
Thank you,
Canada Post Customer Care
Customer Answer
Date: 27/01/2023
HI. I reviewed the response from Canada Post and their is another Tracking number that is associated with the parcels that I didn't receive from Canada Post. If I give the number to you so you can forward it to Canada Post? It is Tracking # *****************
Thank you.
Regards,
***** *****
Business Response
Date: 31/01/2023
Thank you for the additional information. According to
the tracking system , this item was last scanned on Nov 15, 2022. I am very
sorry that we have no further updates for you. like advised previously, should
you require a formal trace on this item, the sender would need to initiate this
with the originating Post office, who will then contact Canada Post internally
for an investigation. Any claim paid is issued to the sender of the item.
Should you not be happy with the outcome please visit the Canada Post Ombudsman
************************************************* and provide them with your
service ticket numbers to review your file.

Thank you,

Canada Post Customer Care.
Initial Complaint
Date:19/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I shipped two movies to the united States, I purchased the package from the Canada post office, the person at the store recommended the package.
I paid for insurance of 80$
Both items in the package arrived damaged, Canada post received the photos before the items were shipped and photos of the damage,
Canada post denied the claim.
The person paid me $126.
100$ for the collectable movies 26$ Shipping Canadian via ******.
I feel that the 80$ insurance I paid for is fair. The movies were badly dented and there in no longer collection value.
The tracking number for the claim is *************
Business Response
Date: 19/01/2023
Canada Post has reviewed the
file in regards to item *************, sent via Tracked Packet USA. While the item is considered FRAGILE, Canada Post refunded full postage under ******* ******* *********.
Our sincere apologies for the stress and
inconvenience that this has caused but this inquiry was addressed as per
procedures.
Customer Answer
Date: 20/01/2023

Complaint: 18836978

I am rejecting this response because:
I paid for the insurance aswell as the package sold to me by a Canada post office. The refund for the shipping isn't enough to cover the damage that the items received.

Sincerely,

*** ******
Business Response
Date: 20/01/2023
I understand that the response is not what you are expecting. However, all available information has been provided. Your case was addressed as per Canada Post procedure.
Should you wish to make an appeal, you can visit the link below with service ticket *********.
*************************************************

Thank you.
Customer Answer
Date: 20/01/2023

Complaint: 18836978

I am rejecting this response because:

again the packaging was purchased and supplid by canada post, i was told that it was the proper packaging to send the items in. The Canada post employee didn't mention that i should put fragile on the package nor did they offer to put a sticker on the package. I paid for a service and paid for the insurance to insure that the item had the best possible method of shipping that the Canada post employee offered.
I would expect that you back up you service I paid for with offering the person with the $80 insurance
we are now dealing with better business burro and i fell more comfortable dealing with the issue through this website.

Sincerely,

*** ******
Initial Complaint
Date:12/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to get resolution here for my business mailbox.
I have a mailbox for *** ********** ****** ** *********** *******.
We have had numerous concerns- from mail being returned, incorrect mail, other people accessing our mail, incorrect keys, aggressive postal carrier and after 2.5 years- I need to file an official complaint.
I requested keys back in November. I received nothing by email/phone.
We do not share a mailbox with another tenant- but we kept receiving items. The mail carrier would indicate they had been delivered- which they had not been.
As of Dec 6, I had not received anything.
I went to the main office, and they told me to call.
I called.
The next day, I found my old key- and opened the mailbox to find it closed with a piece of cardboard stuffed in it with the word' closed.
I had no notice/ hone call/ acknowledgement-nothing.
Neither did Canada Post-who had no record of my key s.
I called in a complaint, then completed one online.
No mail for 7 weeks-including cheques that impacted my business.
The complaint reached out to the mail carrier- who reported back- because of snow, nothing was delivered.
Absolutely not true- the box had been closed.
We hhad excessive snow the week of the 24th and 2 days where snow piled above the mailbox made it unreasonable. Understood.
But this carrier indicated a completely different answer to what the concern was/ why did they close my mailbox, return my mail ( which they had done before incorrectly).

I need to speak directly with someone to rectify this issue.
It's clear I need to change my address to one away from this mailbox.
The treatment from the carrier has been unpleasant and frustrating. I appreciate the stress of the job, and maybe better support from the office would be helpful for route support.
Perhaps what can come from this, is my mail back, an apology, my business mail re directed to my home address ( where our mail service is awesome) and a follow up
Business Response
Date: 18/01/2023
We are reviewing this customer’s concerns and will be
contacting the customer directly to address and resolve this matter.

Thank you,

Canada Post Customer Care.
Customer Answer
Date: 18/01/2023

****** ******** *******

I have reviewed the response made by the business in reference to complaint ID 18730231, and find that this resolution is satisfactory to me HOWEVER the satisfaction will be if they contact me directly ( after 2 months of not dealing with my concerns). I truly look forward to resolving this and hoping this route gets fixed-I am one of 2 businesses in our building who have had multiple concerns over 2.5 years of our mail being mishandled.

Sincerely,

****** **********
Initial Complaint
Date:12/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Canada Post tracking number *************
- items ordered Dec 13, 2022
- left Atlanta, GA the same day, went to Miami and then Toronto
- arrived on time for Christmas (Dec 21, 2022)
- held by Canada Border agency for 2 weeks (Dec 23, 2022 - Jan 6)
- another 5 days to deliver from Mississauga to Toronto (Jan 6 - Jan 11)
- postal worker claims attempt at delivery was made when there was no attempt, no call, no notice of being here, concierge confirms this
- postal worker single-handedly redirects mail back to sender
- as of January 12, 2022, 29 days in transit
- only the sender can redirect back. the sender has been notified.
Business Response
Date: 23/01/2023
Thank you for bringing this matter to our attention. This is
not the experience we want for our customers and regret the stress and
inconvenience this may have caused you. According to our tracking system , your
item arrived at the destination country on Jan 14, 2023. Should you require a
formal trace on this item, the sender would need to initiate this with the
originating Post office, who will then contact Canada Post internally for an
investigation. Any claim paid is issued to the sender of the item. The best
course of action based on the tracking information, would be to contact the
sender at this point because the item is already returned. Should not be happy
with the outcome please visit the Canada Post Ombudsman ************************************************* and provide them with your service
ticket numbers to review your file.

Thank you,

Canada Post Customer Care.
Initial Complaint
Date:11/01/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive ordered an product on Jan 1 2022 it was picked up by Canada Post but I haven't received my product Canada Post refuse to update on their website and I still haven't received my product see the evidence screen shot
Business Response
Date: 12/01/2023
Hello,
Your item only arrived in Canada on January 11, 2023. It is now with Customs. Please know that Canada Post has no control over Customs processes and timeline. Should you have any further inquiries or need updates regarding this item, please contact our Customer Service Centre at 1-866-607-6301 and an Agent will be able to provide the proper information and assistance.

Thank you,
Canada Post
Customer Answer
Date: 14/01/2023

****** ******** *******

I have reviewed the response made by the business in reference to complaint ID 18724811, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:10/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contracted Canada Post to deliver a small parcel to the UK on Oct. 25, 2022 . Mailing cost was $142.63
Value of items shipped about $60
Canada Post advertises their delivery time for my service to the United Kingdom at 4-8 weeks.
I have used this specific service in the past .
Believe me it's never 4 weeks!
In the past this service is always at the 7-8 weeks for delivery .
Have contacted ***** **** in the UK.
They assure me they're operating normally, and no service interruptions to report.
King Charles concurs to this fact.
Dealing with Canada Post these days poses serious financial risk, and they operate with no oversight.
Who is responsible for this lack of governance?
As my time for a **** chargeback of 90 days nears for my purchased shipping service for my "Services Not Received "
Who enforces Canada Post?
Who protects the consumer?
Canada Post clearly advertises one to two months as a delivery standard for my specific purchased service.
It is with this I place my trust, and purchase their services.
Why are they allowed to continue to falsely advertise, but not deliver on a promise.
Something needs to be done.
Crap service , or no service .
They gladly take your money tho
I now ship parcels to the United Kingdom thru ****.
Also, travellers who frequently travel are paid small fees to drop my parcel in the ***** **** once they arrive in the UK.
Ingenious, smarter, and faster.
Business Response
Date: 12/01/2023
We
appreciate your feedback and we will work to improve the customer experience. As there was no Canada Post service
ticket provided in your complaint regarding this item, please contact Canada
Post Customer Service at 1-866-607-6301 to initiate a claim .
Should you have a service ticket already and feel
that you concern has not been fully addressed by Canada Post, please reach out
to the Canada Post Ombudsman’s office with your service ticket number. *************************************************

I hope that we will have an opportunity to restore your confidence
in our service in the future.
Canada Post Customer Care
Customer Answer
Date: 12/01/2023

Complaint: 18714044

I am rejecting this response because:
The United Kingdom has received my parcel from Canada Post as of yesterday.
I have telephoned my sources with the ***** **** in Coventry.
It is clearing customs, and will make Shetland Island for delivery by next week.
This is not a "Hurrah" moment for Canada Post.
Canada Post advertises delivery to the UK within 1-2 months ( 28-56)
Why is my package now at the 80 day and beyond?
I want Canada Post to change it advertising to reflect this truth.
(ie: 2-3 months) 60-90 days.
It is with their "Falsehoods " that I base my shipping service decisions.
Given the heavy fee I paid of $142.63 , I feel as though something is owed to me.
I am willing to accept half of the $142.63 as will of good faith from Canada Post. ($71.31) to restore my confidence.
I also, have two other parcels heading to family in the UK.
They're past due as well.
I will file chargebacks in succession with my credit card carrier, as they become "Missing"

Sincerely,
*** *** ****
Initial Complaint
Date:09/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tracking number: ****************
Service ticket: **********

Items was supposed to be delivered to my residential address on Jan 5th but no attempt was ever made to deliver my item, instead it was sent to a local branch for pick up. My tracking number indicates there was a notice card left but this is untrue. There was never any attempt to deliver. I was waiting at my apartment all day, no one rang the buzzer, no one called my number, no one knocked on my door, and there was never any notice card left.

I called multiple times and spent over 3 hours on the phone with customer service to try and resolve this issue but the branch manager denied their request to resolve the issue and have the package sent out for delivery. Instead, they are telling me I have to go in which is impossible for me due to hardships. I am unable to go to the branch and pick up my package hence why I payed to have it delivered to my door.

It's also time sensitive items as they are perishable items that need to be kept in certain conditions for optimal use.

This item needs a signature, I need them to send a driver/delivery person to my address with my package who can accept signatures.
Business Response
Date: 12/01/2023
Thank you for bringing this to our attention. This is not the
experience we want for our customers and regret the stress and inconvenience
this may have caused you
We are also happy to see that we were able to redeliver to your address and that you now have your item in hand.
Thank you,
Canada Post Customer Care.

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