Business Profile

Post Offices

Canada Post Corporation

Headquarters

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Complaints

This profile includes complaints for Canada Post Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

186 total complaints in the last 3 years.
37 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a service, to deliver a package purchased elsewhere. Canada Post is refusing to provide the service I paid for - this is textbook fraud.They are holding my property hostage for their own personal gain, also textbook theft.I have filed a complaint with them, ticket number **********.I chatted online with customer service, trying to find a resolution to get my property back, but the only thing they offer is, sorry for the inconvenience.And as I was writingthis, I got a call from customer service from ********************** (*******) and we chatted about the whole situation, and they tried negotiating to get what is on the floor delivered and that was shut down. This is criminal!In what world can a business be paid for a service, refuse to provide paid service and on top of that, hold people's property hostage for their personal gain?This is my last effort to do this cordially. If I don't get a resolution soon, meaning Canada Post does not deliver what is on the floor immediately, I will move to filing a police report, and recommend everyone else in this boat to do the same.There are thousands of Canadians, in the same situation, and others around the world who have paid for a service not being fulfilled and their property unlawfully ********** needs to prevail here.Both parties have made it clear, the customer doesn't matter, nor does the law.What can BBB do to help this situation?
Business Response
Date: 05/12/2024
Thank you for your feedback. We are very sorry for the inconvenience this may be causing.
The ********************************(****) announced a national strike on Friday, November 15, 2024 at 12:******. ET. Canada Post's operations have shut down during this national strike, affecting millions of Canadians and businesses across the country.
Customers will experience delays due to strike activity. Mail and parcels will not be processed nor delivered for the duration of the national strike, and some post offices will be closed. Service guarantees will be impacted for the items already in the postal network. No new items will be accepted until the national disruption is over. Items will be delivered as quickly as possible once operations resume.
All mail and parcels in the postal network will be secured and delivered on a first-in, first-out basis once operations resume. However, a national strike of any length will impact service to Canadians well after the strike activity ends. Shutting down facilities across the country will affect Canada Post's entire national network. Processing and delivery may take some times to fully return to normal.
Continue to visit our website for the latest information on negotiations and updates on strike activity.

******************************************************************************************************************************************
Regards,
Canada Post
Customer Care
Customer Answer
Date: 05/12/2024
Complaint: 22637636

I am rejecting this response because:
Canada Post is withholding mail and parcels that do not belong to Canada Post for their own personal benefits.
The property Canada Post is withholding is not theirs to withhold.
Refusing to give me back my property is both fraud and theft.
ALL content of the floor needs to be delivered to people immediately.
Continue your strike all you want but you need to deliver what is on your floor.

I would be open to picking up, myself, everything that belongs to my address directly at the ********* local, including my parcel that is stuck in transit from ***
If Canada Post refuses to give me my property back, I will file a report for fraud and theft with the police.

Sincerely,

********* *********
Initial Complaint
Date:29/11/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Holding mine and the rest of Canada's parcels hostage - they have been paid to deliver these and are not meeting contractual obligations.
Business Response
Date: 04/12/2024
Unfortunately, with the current strike of the ********************************, Canada Posts operations have ceased. No mail nor parcels will be processed nor delivered during this time.
Please know that all mail and parcels are secure in our network and will be delivered as soon as possible upon the resumption of operations on a first-in, first-out basis. That being said, it may take some time for processing and delivery to return to normal.

Thank you,
Canada Post *************
Customer Answer
Date: 04/12/2024
Complaint: 22618989

I am rejecting this response because:
Canada post has a contractual obligation to it's customers. You have been paid to deliver all of the parcels being held hostage.
This is unacceptable business practice. Every parcel currently in transit should be refunded as you have NOT provided the service you have been paid for.

Any other business would be held accountable for taking people's money +for expedited services, no less) with no intention of meeting your delivery standard.
Parcels that are were in transit when the strike began should have been delivered. I cannot afford to replace the items in the parcel (Christmas presents ordered well in advance) currently being held hostage in your postal system.
I Will not accept this. Perhaps a class action suit is needed from all those affected by your corruption and greed.
Sincerely,

****** *******
Customer Answer
Date: 06/12/2024
So they are just allowed to keep things they have contractually agreed to deliver for an extended period of time?
Good faith is not holding people's hard earned money hostage.
The fact that Canada is allowed to s**** it's residents at will is absolutely disgusting.
Initial Complaint
Date:20/11/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally file a complaint regarding Canada Posts delayed delivery and lack of communication regarding a high-value shipment.On November 12, 2024, I shipped an item sold on ******* via Canada Post, selecting the expedited parcel option to ensure delivery within the same week. However, 9 days have passed since the shipment date, and the package has still not been delivered.The recipient has been waiting for the item but will be traveling outside the country in early December. I contacted Canada Post and created a service ticket, but I have not received any response. The recipient also reached out to Canada Post and was informed about a potential option to pick up the package at her nearest warehouse. However, no one has followed up or provided clear guidance.This situation is extremely concerning, as the recipient will not return to Canada until January, and the itemvalued at nearly $2,000may be undelivered for an extended period, causing unnecessary stress and inconvenience.I am seeking the BBBs assistance to ensure Canada Post prioritizes this matter and delivers the package as soon as possible. The tracking number for the shipment is ****************.
Business Response
Date: 22/11/2024
Thank you for your feedback and enquiry on your expected item. Unfortunately,the ******************************** (CUPW) has announced a national strike on Friday, November 15 at 12:01 a.m. ET. Canada Posts operations will shut down during a national strike. Customers will experience delays due to the strike activity. Mail and parcels will not be processed or delivered for the duration of the national strike, and some post offices will be closed. Service guarantees will be impacted for items already in the postal network.

Items will be delivered as quickly as possible once operations resume. All mail and parcels in the postal network will be secured and delivered as quickly as possible on a first-in, first-out basis once operations resume. However, a national strike of any length will impact service to Canadians well after the strike activity ends. Shutting down facilities across the country will affect Canada Posts entire national network. Processing and delivery may take some time to fully return to normal.

We are truly sorry for your current situation but unfortunately, we can not attempt to remove the item from the mail stream during a National Strike. Your current service ticket with Canada Post is currently assigned to our claims Department who is currently working on the service ticket and has advised you of the expected resolution date.

Continue to visit our website for the latest information on negotiations and updates on strike activity.
******************************************************************************************************************************************
Regards,
Canada Post
Customer Care
Customer Answer
Date: 22/11/2024
Complaint: 22584953

I am rejecting this response because of the damage and stress it caused me and my buyer. She paid extra for expedited shipping, and the payment for my item which is almost $2000 is on hold on **** until it is delivered. You should stop the strike and deliver all delayed packages immediately. This situation is completely unacceptable.

***** May Benedito
Initial Complaint
Date:18/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son and I are set to travel on the 21st of November 2024, we have a **** appointment on the 19th of November 2024. We called numerous times to CanadaPost and we have been given the cold shoulder in regards to our request, we need to travel for a funeral and I need to be present for my daughters funeral. Today we woke up early to call and see if we can get someone to help us as we were told to call as early as 7:00am to be able to get a supervisor to reach out to someone at the depot to see if we can pick up the Travel document for our **** appointment on the 19th of November 2024 at 10am - the driver was in the building on the 14th of November ********************************************************************************************************************* ******* did in the past. We called and chatted with numerous people from CanadaPost and were told that the travel document would be ready on Friday 15 November 2024 after 1pm which when we got to the postoffice we were notified that the postman/postwoman was supposed to leave the mail the evening of the 14th in preparation of the morning of Friday 15 November 2024 but they chose to drive back to the depot with my Travel document. As it is we are now suffering from hypertension, chest pains and suicidal thoughts as we cannot understand how the person that was supposed to deliver the mail failed to do their job on Thursday 14th November 2024. We are reaching out pleading that we be heard as changing flights, ****** and funeral arrangements will be more money that we do not have.
Business Response
Date: 22/11/2024
Thank you for your feedback and enquiry on your expected item. Unfortunately, the ******************************** (CUPW) has announced a national strike on Friday, November 15 at 12:01 a.m. ET. Canada Posts operations will shut down during a national strike. Customers will experience delays due to the strike activity. Mail and parcels will not be processed or delivered for the duration of the national strike, and some post offices will be closed. Service guarantees will be impacted for items already in the postal network.
Items can be taken to the *********** the next business day when being carded for pick up, this appears to be what may have happened with your parcel. The Senders delivery notice card would reflect pick up the next business day after 1pm.
Items will be delivered as quickly as possible once operations resume. All mail and parcels in the postal network will be secured and delivered as quickly as possible on a first-in, first-out basis once operations resume. However, a national strike of any length will impact service to Canadians well after the strike activity ends. Shutting down facilities across the country will affect Canada Posts entire national network. Processing and delivery may take some time to fully return to normal.
We are truly sorry for your current travel situation. Unfortunately, we can not attempt to remove the item from the mail stream while in a National Strike. Please seek medical attention should you feel it is warranted.

Continue to visit our website for the latest information on negotiations and updates on strike activity.

******************************************************************************************************************************************

Regards,
Canada Post
Customer Care
Customer Answer
Date: 03/12/2024
Hi there
The situation has not been resolved, I have had to spend more money to reschedule our airline ticket. I would like Better Business Bureau to request Canada Post to reimburse me all the money spent on changing my travel plans.
I have spent $600.00 changing our airline ticket and Canada Post has refused to allow me to go pick up my travel document and yet they are able to deliver other mail but not my travel document.
I am now under a lot of stress and anxiety not knowing what to do.
kind regards
Primrose Lokothwayo
Business Response
Date: 10/12/2024
We are truly sorry for the inconvenience the labour disruption is having on your travel plans and the costs incurred. As mentioned, Canada Post is unable to retrieve an item during a labour disruption.
Unfortunately guarantees and claims for late items are waved as per the Canada Post Terms and Conditions during a labour disruption.
Continue to visit our website for the latest information on negotiations and updates on strike activity. Please share this link with the Airlines as they may adjust your incurred costs as it was no fault of your own for the document delay.
******************************************************************************************************************************************
Regards,
Canada Post
Customer Care
Initial Complaint
Date:24/10/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mail isn't being delivered on time..I've been waiting 4 months for my government mail...
Business Response
Date: 29/10/2024
Thank you for bringing this matter to our attention we apologize for the inconvenience caused. You may notice that no mail is delivered some days, or that mail arrives at different times during the day. In general, its normal to only receive mail 3 to 4 days a week. Sometimes, we may need to change a delivery route. This means your mail may arrive earlier or later than you normally expect it.?

As soon as mail arrives at our local delivery office, we deliver it to your address. We also monitor our mail delivery to make sure you receive quality service.

If you haven't received mail for 3 consecutive business days:
-Ensure your mailbox is accessible to your mail carrier
-Keep your walkway clear of snow, ice or construction debris
If the problem persists, report it by opening a support ticket. ************* can be reached by phone at ************** Monday to Friday, 7 am to 11 pm EST Saturday and Sunday, 9 am to 9 pm EST.
Or online at Support Support:Find answers, contact us or report a problem | Canada Post (******************************************************)
Regards,
Canada Post
*************
Initial Complaint
Date:09/10/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Canada post refuses to deliver my order from Canadian tire.The delivery was Due Oct 2/ 2024,Several times I was promised delivery next day. All lies.When I called in, the staff continued making elaborate stories of why they wouldn't deliver, but each staff I spoke with had a new story. 1) no system data, 2) wrong address 3) the box measurements were not good.All bogus stories. I had Canadian tire contact them and look for a resolution. They even refused the shipper, and the staff stated Canadian tire never contacted them at all!They continuously make false statements and lies, and each staff member has a new story and says the previous staff members story was not ******** thing I do know for certain, there is some misbehavior occuring at Canada post. and myself and the shipper are the victims.Canada post service ticket :********* Canadian tire investigation id: ******************************** complaint ID: *********.
Business Response
Date: 16/10/2024
Thank you for your feedback. This is not the experience we want for our customers and regret the stress and inconvenience this has caused you. Unfortunately, your item shipped from Canadian tire was too large for our network and was handed over (with approval from Canadian tire) to another carrier to complete delivery.Item is now showing it was delivered.

Thank you,
Canada Post
Customer Care
Customer Answer
Date: 20/10/2024

Complaint: 22403813

I am rejecting this response because:
The story made up by Canada post does not match the information sent to me by email of Canadian tire representative.
See attached emails from Ctire.

Sincerely,

**** ********
Customer Answer
Date: 22/10/2024
According to the information provided by Canadian tire,
canada post informed the retailer to provide a refund on the items. and a Canada post delivery was not possible.
Customer Answer
Date: 27/10/2024
Canada post, please send documentation to prove the claims you have made.
The investigation process you claim to make has no supporting documentation.
your effort is extremely poor.
It is not my job as a 3rd party customer to collect documentation for you!!!
Initial Complaint
Date:09/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Canada Post Reference Number: ******** Canada Post Ticket Number: ********** In late August, 2024, I had set up mail forwarding as I was moving in September. On Sept 16, I called Canada Post to amend the dates of the request. I was told that the Mail Forwarding hadn't been completely set up as there was a problem with the forwarding address. Although I entered the address correctly on Canada Post's website, the system automatically changed the address to "SS 56" or something similar. The representative I spoke with on the phone stated that I would have to cancel the services and call back once completed to request a refund. Again, on Sept 16, I cancelled the services using the Canada Post website and called in once completed. I spoke with someone and was told that a ticket would be opened and once it was reviewed and completed, I would be issued a refund to my credit card. I later received a confirmation email (Sept 16) stating "Dear Customer,We wish to inform you that the necessary actions to resolve your Mail Forwarding or Hold Mail issue have been completed and the Service Ticket has been closed."I believed that this was the confirmation email I was told about by the representative that I spoke ******* is now October 9 and I have not yet been issued a refund. I have called in numerous times and spoken via chat on the Canada Post website and I continue to get the runaround asking me to call back at a later time or that I have to speak with someone else regarding the request for my refund.I have not received any forwarded mail from my previous address, the services were cancelled, and my credit card has not been refunded for the transaction as promised. I would like this to be dealt with once and for all.
Business Response
Date: 09/10/2024
Canada Post has
reached out to the customer to resolve the issue.
Thank you
Canada Post
Customer Care
Initial Complaint
Date:05/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The mailman wont take my stool kit in my mailbox.i called post office an they said it was an on going thing an they will talk to him again.I even put it in a freezer ******* gotta throw it out cause its been to long sitting *********** he dont put our flag up when we got mail most of time.And they also had complaints about that.I talked to a lady name Katylin.thanks.he shouldnt be doing the mail if he dont pick up certain things...he told me it was on the web site about not mailing stool kits an i couldnt find it saying that.
Customer Answer
Date: 11/09/2024
No further contact with the company.Thank You.
Business Response
Date: 13/09/2024
Thank you for bringing this to our attention, we are very sorry for the inconvenience caused and do truly appreciate your business and feedback. Should you wish to pursue a formal investigation regarding the matter, please contact Canada post directly. To ensure your concerns are addressed quickly, I invite you to get in touch with our **************** support team to address your concerns/ suggestions on improvements to the postal services as well as to get updates on your service tickets.
You have several options:
1)Open an online service ticket (Depending on your concern, you can open an online service ticket for parcel delivery issues, tracking, general mail delivery, post office issues and more. *****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************;
2)Chat - Our customer service representatives are available to provide support 7 days a week. Chat is available: Monday to Friday, 7 am to 11 pm ET - Saturday and Sunday, 9 am to 9 pm ET
3)Phone We provide customer support over the phone in both English and French. We also offer a TTY phone number for use by customers with compatible devices. Please call **************** directly at **************.
                                                                           Thanks,
Canada Post
Customer Care
Initial Complaint
Date:27/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mortgage information has been breached and I am vulnerable to identity theft as Canada Post has sent me an apology letter that my mail has been opened as you can see from the 2 photos I have provided. This letter that has been opened has important mortgage information by ******** Of Canada.
Business Response
Date: 28/08/2024
We would like to sincerely apologize for the frustration, understandable concern and inconvenience you describe surrounding the security of this damaged Mortgage letter.We were unable to locate a formal ticket for your address, please contact Canada Post to speak with a Supervisor and have a Service ticket created to log the incident and discuss your concerns with identity. **************** can be reached by phone at ************** Monday to Friday, 7 am to 11 pm ET Saturday and Sunday, 9 am to 9 pm E.

Sincerely,
Canada Post
Customer Care
Customer Answer
Date: 04/09/2024

Complaint: 22202030

I am rejecting this response because: service ticket has been opened #********* and just awaiting resolution.

Sincerely,

*****************************
Business Response
Date: 05/09/2024
Thank you for the update, I trust that this ticket will log your concerns and notify our security department of this event.Should you not be satisfied with the outcome of this service ticket please reach out to the ombudsmans office with your service ticket number for an appeal *****************************************************************************

Sincerely,
Canada Post
Customer Care
Customer Answer
Date: 06/09/2024

Complaint: 22202030

I am rejecting this response because: I spoke with supervisor and the ticket was only opened for their records. They made it clear to me that they were unwilling to do anything to resolve the situation. My personal information was stolen from me and now I am now a target for identity theft. Litigation at this point might be my only option.

Sincerely,

*****************************
Initial Complaint
Date:22/08/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I paid Canada Post $60.64 to Hold Mail Service effective from July 17 to August 16 2024. Hold Mail Service address is: 11448 93 ST NW, Edmonton, Alberta. T5G 1C4. My Notification number to Hold Mail Service is 98885561. During this period they should not deliver any mail under all names. I was going on vacation and this is why I paid for Hold Mail Service. Before I paid for the service online, I spoke to an agent in this regard and the agent also promised that no mails will be delivered within the time frame I will request. Unfortunately, one of the agent's from Canada Post delivered a parcel within the hold time and the sad part is the agent delivered the package to a wrong address. This is the tracking number 7321315597190324. I opened a case with Canada Post and the ticket number is 0157117684. One of the Supervisor's from Canada Post Edmonton called me and apologized that they made a mistake to deliver the package while it was still on Hold Mail and he also aplogized that the package was delivered to a wrong address. He asked me to call Customer Service on 1-888-267-1177 and ask for full refund. When I called them no one is trying to help me out. They asked to call back the supplier and create a case item never delivered. When I contacted the seller, upon checking the tracking number 7321315597190324 on Canada Post, the seller said, the item has been delivered. The seller also said they don't care the item delivered to the correct address or not, that is something Canada Post has to deal with not the seller. So the Canada Post Customer Service agents don't try to help me out here. I request Better Business Bureau to please look into my complain, Canada Post is at fault, I need my full refund of $60.64 and $17.66 for the items lost or delivered to a wrong address. The total payment I made was $78.30. I have attached necessary documents in this case for you to consider. Thank you.

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Canada Post Corporation is NOT a BBB Accredited Business.