Complaints

This profile includes complaints for Canada Post Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Canada Post Corporation

  2701 Riverside Drive Suite 1200 City of Ottawa, ON K1A 0B1

• 

  Canada Post Corporation

  13a Perron St St Albert, AB T8N 1E5

• 

  Canada Post Corporation

  15715 66 St Edmonton, AB T5Y 3A5

• 

  Canada Post Corporation

  14505 124 Ave Edmonton, AB T5L 3B2

• 

  Canada Post Corporation

  164 White St Smoky Lake, AB T0A 3C0

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not the first time and Im sure wont be the last. I paid $57.25 for overnight shipping from *******. Its been 3 days and I still havent received my package. Under normal circumstances I wouldnt be this upset, but I spent the money on overnight delivery because the content of that package were needed no later than today. I even gave them a little leeway. When I called them, they were all apologetic and said they understood my frustration. This delay is now going to cost me at least a day of my life as well as 3 other people who are waiting for me to continue with their work. They can be as understanding as they want. Thats not going to fix the problem or the lost work.

  Business Response

  Date: 23/08/2024

  Canada Post has reached out to the customer to resolve the issue.

  **********************

  Customer Care

• Initial Complaint

  Date:25/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped two boxes of my personal belongings last year from their **************** in September when I was moving provinces from ************ to *******. I gave the clerk this address **************************************************************************************. My package when I checked always said delivered but I never saw any of the boxes. So i went to a Canada post office to see what the problem was. Turns out one of the boxes made its way back to the office so i was able to pick it up, but they kept telling me the second box was delivered to me. After I got that box from the office, I looked at the shipping label, and the address that i saw on there was 301-****************************************************************** which confused me. So I immediately went to my apartment office and searched for the box and there was nothing there.Then I went to the apartments 301A and 301B in both my buildings to get the package since its their apartment number on the label. The occupant in 301A said that last week someone from 213A sent him a note saying that a package was mistakenly delivered to them, and the people at 213A thought that the package belonged to him at 301A. but it didnt so he left it. So I went to 213A to retrieve the package, just to find out someone just came and took the package and left. I reached out to the apartment office and Canada post to see if there could be a way to resolve the issue.Canada Post told me that if my package was misplaced or destroyed, they arent liable because I didnt insure the packages. This didnt make sense because its obviously a large mistake on their part. Because even though the package had the wrong address on the label, it still even wasnt delivered to that wrong address, and ended up in 213A. Im a student,and I had my important personal/school belongings inside that misplaced package. I emailed their CLAIMS department and they didnt resolve the issue, and I recently contacted them again and got no response at all.Please I need justice for this matter.THANK YOU

  Business Response

  Date: 31/07/2024

  We have reached out directly to the customer to resolve.

  Thank you,

  Canada Post Customer Care

  Customer Answer

  Date: 31/07/2024

   
  Complaint: 22036822
  
  I am rejecting this response because:

  It doesnt cover the cost of the lost goods at all, and this whole situation stems from their incompetence at the start of the delivery process when they got my address wrong. I want to be fairly compensated for every single item that was in that box which listed and sent to them. What they are offering as compensation is very disrespectful and disappointing.
  
  Sincerely,
  
  Chidera Uzo

  Business Response

  Date: 14/08/2024

  We are we are very sorry for the service failure and inconvenience this has caused. Canada Post has provided a goodwill offer of compensation as per our terms and conditions based on no insurance purchased at the item of mailing. Should you not be satisfied with outcome of your investigation please contact the Canada Post ***************** to appeal at ************************************************ you will need to provide the ombudsman office with your service ticket(s)numbers we provided to you referencing your complaint. 

  Regards,

  Canada Post

  Customer Care Team 

  Customer Answer

  Date: 21/08/2024

   
  Complaint: 22036822
  
  They are still in the process of validating the claim. So they are still resolving it, but Id like to still keep this complaint ticket open until its been resolved. So I have to reject. This does not mean they arent trying to resolve my issue. 
  
  
  Sincerely,
  
  Chidera Uzo

• Initial Complaint

  Date:16/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was in the same place for over weeks, and they keep looping "in transit" and "Item processed".I contact them on July 11th, and they said they will deliver on July 12, but it's still in transit until July 17. We I contact them, they just told me they can't do anything, and let me just wait. I just want to know what happened to the package, but no one can tell me, and it looks like never will be delivered.

  Business Response

  Date: 22/07/2024

  Thank you for bringing this matter to our attention, we are very sorry for the service failure and inconvenience this has caused. I was able to find your Service Ticket that was opened with Canada Post ************** This is not the experience we want for our customers and regret the stress and inconvenience this caused. We appreciate your feedback,and we will work to improve the customer experience. The tracking has been updated to show delivered on July 16, 2024. We trust that this issue is now resolved based on the scanning. Should you not be satisfied with outcome of your investigation please contact Canada Post ******** care **************.
  
  Thank you,
  Canada Post
  ******** Care

• Initial Complaint

  Date:04/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday July 2nd at 8:45am a package was sent from the ********************************** express mail guaranteeing it will take two business days or less. It was suppose to go from *********** to **************************************** ON It was suppose to arrive Thursday July 4th. Speaking with someone to resolve the issue they said it could take until July 11th to arrive. They should not make a guarantee two days anywhere in Canada if they cannot have it arrive three hours away.

  Business Response

  Date: 12/07/2024

  Thank you for your feedback. This is not the experience we want for our customers and regret the stress and any inconvenience this delay may have caused you. Please accept our apologies for your recent experience. Our tracking system has been updated to show item delivered on July 05,2024 . We trust that this issue is now resolved based on the scanning and our customer service supervisor update in the service ticket.
  
  Thank you,
  
  Canada Post **************

  Customer Answer

  Date: 12/07/2024

   
  Complaint: 21943389
  
  I am rejecting this response because:
  in order to receive the keys on July 5th I had to track the package by the minute and drive myself to where it was processed to get before it went out for delivery. I was told if I didnt do that I wouldnt have gotten it until Monday.

  My main issue was also not addressed. It was stated two days guaranteed and I got it in three. You cannot advertise a guarantee if you cannot fulfil it.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 17/07/2024

  Thank you for your feedback, we understand the frustration that is caused when an item fails to meet its guaranteed timeframe for delivery. To view our terms and conditions for delivery guarantee please see Customers without a Standing Offer Agreement: March 20, 2023 (canadapost-postescanada.ca).

  *********************************************************************************************************************************************

  Please note it would be the sender of the item who would submit a claim for the postage refund. Again we are very sorry for the inconvenience this has caused. 

  Canada Post

   Customer Care

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, June 28th at about 1:10pm, my phone rang, and I saw it was someone buzzing from the lobby of my building. I answered "come on up!" and pressed the button to unlock the door. But then nobody came up. Later on when I was going out, I saw the delivery notice from Canada Post. The tracking number is ***************. When I enter the tracking number, it says that on June 28 at 1:14pm, Notice card left indicating where and when to pick up item The Canada Post employee should have come up and delivered it, but instead left a notification. Yesterday morning I phoned Canada Post to complain. The agent's name was ****. When I told her the mail person did not deliver it, she said "maybe b/c there were hundreds of units on the same floor" I said "what do you mean?" She said "like townhouses." I said "no, it's not a townhouse. It's an apartment building, and they just have to take the elevator to the 8th floor." Then she said "well maybe they were overtired or melting." Again, I said "what do you mean?" She said "if it was hot out." She was not sympathetic to my situation at all, and made these lame excuses to support why the postal worker did not deliver my mail to me. She did open a ticket, and the number is **********. I have phoned back several times to **************, asking to speak to a supervisor, but am told each time there system is down and they unable to pass me to a supervisor.

  Business Response

  Date: 12/07/2024

  Thank you for bringing this matter to our attention. We truly regret to hear that you were disappointed with the service you received and we will bring your concerns to the attention of our Quality team. I was able to find a Service Ticket opened with Canada Post **************** that addressed this matter with the sender . The tracking has been updated to show item delivered on July 09,2024. Please note that any claim paid is issued to the sender of the item.
  
  Thank you,
  
  Canada Post **************

  Customer Answer

  Date: 21/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I would like to inform you, that the package was given to me on July 9th, only after I went to to Postal Depot at Quickie, and after the clerk told me again that the package was not there, and I told him I think it is a registered letter, did he check in another place, and found my letter.  He said it had never been logged in.

  Sincerely,
  
  *********************

• Initial Complaint

  Date:27/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to receive a parcel today from Canada Post but for some reason it was returned to the receiver. I tried contacting their customer service but they won't belp

  Business Response

  Date: 04/07/2024

  Thank you for bringing this matter to our attention. According to our tracking records the item was put on hold to verify address. Unfortunately, once the address on the package is incomplete , the is item is returned to sender . Should you require a formal trace on this item, the sender would need to initiate this with Canada Post. As the item was returned, the best course of action would be to contact the sender.
  
  Thank you,
  
  Canada Post **************

• Initial Complaint

  Date:13/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped a package with Canada Post. The tracking number is ****************. The package was received by Canada Post on June 3 before the cut-off time (5pm) and delivered on June 7, which took 4 business days. According to Canada Post delivery standard ( ************************************************************************************************************************* ), the package should be delivered in 3 business days. It is very clear that the service didn't meet the standard and should be refunded according to Canada Post's commitment.I submitted a ticket to Canada Post and contacted customer service as well. Their response is that the service meets a 'revised standard'. I cannot accept such response. A 'standard' that can be revised from time to time is not a standard. If so, Canada Post can always deliver a package late, then tells the customer it meets a 'revised standard'. They never run late! Does that sounds funny???

  Business Response

  Date: 18/06/2024

  Thank you for bringing this to our attention. We regret any inconvenience or disappointment this may have caused. 

  This matter has been reviewed and a postage refund has been issued on June 9 and will take up to 10 to 15 business days. 

  Thank you, 

  Canada Post

  Customer Care

   

   

  Customer Answer

  Date: 18/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - May 27th, 2024 I purchased the fastest service available for international shipment at a Canada Post location (5998 Bathurst Shoppers Drug Mart) - Cost was around $110- $120 for the shipment, with an 8 business day guarantee with signature. - Envelope was addressed to ******, ******* and contained over the counter ear infection medication for my sick grandmother. - Envelope has not yet arrived after 8 business days and I am suspecting it may be lost. - Unfortunately my receipt was lost/stolen and I cannot locate the tracking number. Canada Post is refusing to help in any way whatsoever without a tracking number. They refuse to use My identity and payment method as proof to help me retrieve the tracking number and try to locate the envelope. - It is extremely disappointing and frustrating they refuse to help me even if it is in exchange of an additional fee for the investigation service. Losing a tracking number for example due to theft, should be a reasonably expected to happen from time to time by this business. And mechanism should be in place to protect against it, such as emailing customers tracking numbers or recording tracking numbers in their systems along with customer names for a set period of time. This is extremely disheartening; I feel cheated and let down by the business.

  Business Response

  Date: 19/06/2024

  Thank you for bringing this matter to our attention.We appreciate your feedback and regret to hear of your experience. Canada Post will ensure item gets to its destination, however without a tracking number, we are not able to track it and give you the delivery details of the item. Rest assured we are committed to meeting or exceeding our customers expectations by delivering consistently high-quality service.
  
  Thank you,
  Canada Post **************

• Initial Complaint

  Date:04/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item on **** and Canada post was the courier of choice. I was happy to find out that my package was going to be delivered today. However to my horror, I checked my tracking number at 2pm today and low and behold found that my item was "delivered" at 1127am. I know for a fact that Canada post did not deliver my package to me at this time as I have access to the cameras on the floor where our cart for where my companys packages go and no courier showed up at 1127. or any Canada post courier for the entire day. I tried reaching out to Canada post and the have a phone system in place that makes you not able to talk to a real person but a repetitive annoying robot. I looked everywhere for this package and its no where. I tried reaching out to **** but because **** said the package was "delivered" there is nothing they can do!! I now have a 80 dollar package just floating around somewhere and no answers to any of my questions!! This is so irritating and I feel like i lost money that I will not be able to get returned. I just want my item! Why is Canada post delivery drivers saying they are delivering items when they arent!! I JUST WANT MY PACKAGE!

  Business Response

  Date: 05/06/2024

  There is an ongoing investigation regarding your inquiry ( reference service ticket: 156154635). You will be contacted directly for the next step once the investigation is complete.

  Thank you.

• Initial Complaint

  Date:04/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mail box was vandalized and destroyed on may 22, 2024. I called canada post to report the problem still no action to fix my mail box. Every time I call they're telling its up to the contractor to fix the lock and they do not know when. Its been 10 days and I am not getting any answer, some of my mails were opened left in the maibox and some are missing. This is all ticket number the gave me.156061054 ********* *********

  Business Response

  Date: 07/06/2024

  Thank you for bringing this matter to our attention. This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused. Please note that we are reviewing your concerns with the local management to address and resolve this matter.
  
  Thank you,
  
  Canada Post **************