Business Profile

Post Offices

Canada Post Corporation

Headquarters

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Complaints

This profile includes complaints for Canada Post Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

186 total complaints in the last 3 years.
36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent a Christmas gift containing $700 in gifts cards and other presents . Ive been sending gifts and mail to this address for 10 years without incident and it was my prior address . We got no rice in December the package was being delivered my daughter waited but nothing arrived . Contacted the post office started an inquiry . I recieved a email to verify that it was delivered to her building , nothing can be done . I then contacted the ombudsman who basically said its the wrong address and gave me a postal code . This error was made at the post office . I want to know where my parcel was delivered and to whom . Surely I didnt get my daughters name, apartment and building number incorrect, or my own address . The postal code they stated is in an area that does not have a building number close to my daughter it is all housing . The mail delivery person would have known it was incorrect . The post office is denying any wrong doing . The reason and not taking any responsibility is t sufficient . Where was this package delivered ? Why was I lied to several times ,
Business Response
Date: 11/03/2024
I understand that the information provided is not the response you are expecting. However, I would like to confirm that your case has been handled according to Canada Post procedures, and as you mentioned, reviewed by the Office of the Ombudsman. At this point, this matter is now considered fully addressed as all available information has been provided.
Thank you.
Customer Answer
Date: 12/03/2024

Canada post has given me zero information , where it was delivered and what the address was , they could not answer any of my questions they 100% ignored my questions . I want to know how they can deliver a package to a non existent address
Business Response
Date: 12/03/2024
Canada Post deliver item as addressed. The postal code in your item was valid but incorrect, therefore, it was still delivered. Unfortunately, we are not able to offer compensation for non-receipt of the item.
Customer Answer
Date: 12/03/2024
I have the receipt , *** continuously asked how could it be delivered , Im certain I didnt get my daughters name wrong , my building number etc . Canada post continues to not answer these questions , what mailbox , please show me the address , they will not show me the address scanned , the address was correct I lived there for 12 years my daughter still lives there . What address was it delivered , in order to deliver you need an address , Ive asked this and Canada post wont answer

I need to know at which point in delivery the package became stolen
Business Response
Date: 12/03/2024
Please contact our ************* at **************.
Customer Answer
Date: 13/03/2024
Again this is not a valid response or an answer to my question . Canada post keeps evading my direct questions . How can you deliver a package if it has the wrong postal code ? Where was it delivered? To whom? I need answers to these questions , I have went to Canada post and when you scanned this package a full address is available . If not how could you deliver a package and not know where it was delivered . A postal code covered thousands of addresses , so again Im asking where was this package delivered ? Why was it delivered to a wrong address , I have checked this postal code there is not 1 building with this address , so where was it left and why?
Initial Complaint
Date:07/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I made an order and paid for signature confirmation. I left clear instructions to call the buzzer and deliver the package to unit 712. I pay for this service and enter clear instructions because I am disabled. The delivery person came and didn’t bother coming up to 712 or even call the buzzer. They simply left the notice card downstairs and left.
I called Canada Post to notify them of this and they were very nice. They assured me someone will contact me and redeliver the package. I was pleased with this.
However, today, the next day, I got a call from a rude “supervisor” who basically told me that Canada Post will not come up to my unit and that I need to come down to get it next time. I explained that I paid for the signature confirmation and left clear instructions because I have a disability and that Canada Post has followed them for 5 years now. He did not care and said too bad. I asked him for his name but he REFUSED to identify himself. What kind of customer service is this??? Unprofessional “supervisors” who know they’re doing something wrong so they’re scared to identify themselves? If it helps, he spoke French and called me from ** ***** ********* ** ******** ****** ** *****************
Business Response
Date: 08/03/2024
Thank you for bringing this to our attention. This is not
the quality service nor care we strive to provide our customers. We regret any
stress or disappointment this may have caused.

Please know this was brought to the immediate attention to your local Delivery Depot Management Team. They are reviewing internally and
will provide coaching regarding this ongoing matter so that delivery attempts
are made. Regarding your current item, they are working to resolve this and
will be reaching out to you.

Should you need any further assistance regarding this
matter, please contact our Customer Service Centre at 1-866-607-6301.

Thank you,
Canada Post
Customer Care
Customer Answer
Date: 08/03/2024

Complaint: 21398322

I appreciate your resolution however I rejected this because I want to make sure this “depot supervisor” will be held accountable for the complete disrespect he showed to myself and my disability. I do not have any reassurance that this person, who refused to identify himself, will be held accountable. Please let me know what will be done about this.

Sincerely,

**** ******
Initial Complaint
Date:05/03/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my deep dissatisfaction and frustration with the continuous delivery issues I have been experiencing with Canada Post.This issues has been going on since November and since I dont have the ticket number i only have it from my complaint on January 3rd, with ticket number **********, detailing the recurring problem of parcel notices being left without any attempt at delivery. Subsequently, I filed additional complaints on February 6th (Ticket #**********) and March 4th (Ticket #**********). Despite reassurances that someone would address the matter, I have not received any follow-up calls or resolutions. Yesterday, the tracking information indicated that a notice was left, but there was no such notice, implying that the driver did not even attempt delivery and instead returned the package to the postal office. This unacceptable practice has persisted, and Canada Post has failed to take meaningful action despite multiple attempts to address the issue.I personally spoke with one of your drivers, *******************, who confirmed that there are two drivers responsible for deliveries to my building. He contacted the other driver by phone, and the driver admitted to having the package in his possession and acknowledged not leaving a notice. This situation casts a negative light on Canada Post's dedication to customer service and raises concerns about the integrity of their delivery operations.My address is **********************************************************. I implore you to investigate this matter urgently, as the lack of resolution and repeated incidents are causing significant inconvenience and distress. I expect a prompt response and a comprehensive resolution to this ongoing problem.Thank you for your attention to this matter.
Business Response
Date: 06/03/2024
Thank you for bringing this to our attention. This is not the experience we want for our customers and we regret any stress or inconvenience this may have caused.

Your concerns have been brought to your local **************** Team for immediate attention. They will review internally and see to it that delivery attempts are made going forward. Please note that in order to attempt delivery to your door, your apartment buzzer number code needs to be include in the addressing label.

We appreciate your patience and will work hard to improve your customer experience.

Thank you,

Canada Post
Customer Care
Initial Complaint
Date:02/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Canada Post damaged an item. It was insured for up to maximum $100.I filed damage claim; I sent repeated emails and phone calls to both Canada Post and originating seller.Canada Post refuses to communicate the results of the claim.The seller has not yet contact **** want Canada Post and the seller to take responsibility.Although the item was $450; the seller FAILED to insure the package other than the Canada Post minimum $100 as per purchase of the Canada Post mailing box.$100 should be refunded to help me repair the damaged item.
Business Response
Date: 12/03/2024
Thank you for bringing this to our attention. This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused you. For any update regarding your claim, please reach out to the sender. Any claim paid is issued to the sender of the item.

Thank you,

Canada Post **************
Customer Answer
Date: 12/03/2024

Complaint: 21375851

I am rejecting this response because: THE SELLER REFUSES TO CONTACT ME. THE SELLER HAS NOT RETURNED ANY OF MY EMAILS OR PHONE CALLS. I DO NOT KNOW WHAT THE OUTCOME IS FROM CANADA POST BECAUSE THE SELLER IS NOT RESPONDING.
HELP. PLEASE.

Sincerely,

******* *******************
Initial Complaint
Date:24/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was shipping and item with Canada post from Ontario to Calgary under tracking ****************. My item went missing during transit and Canada post refused to issue any kind of replacement or compensation for losing my item because their excuse is additional insurance was not purchased.
Regardless of this, my item was not suppose to be lost in the first place and now they are wiping their hands of any responsibility or wrong doing and I'm out of pocket $1800. They lost my louis vuitton bag I was shipping to a company called *** ** **** in Calgary for consignment

Account of events
Shipped on Dec 13 2023. Item was showing in transit Dec 14 then showed up on Dec 20 2023 as transportation delay. Open a ticket was told I will have a resolution around end of January after asking me to provide details of content etc. Finally get a reply today saying I'll be refunded $33 dollars for the shipping. Canada post now wants to wipe their hands of any wrong doing and further victimize the victim here by saying we can't help you. How is it fair that I now have to suffer this loss with no sense of care? Shipping is not cheap with Canada post. Canada post should have their own Insurance cost embedded into the fee and not the customer having to pay this. And using this as excuse to not compensate customers when they lose their items.

I am looking for compensation of my item that I shipped which regardless of insurance being purchased it was Entrusted to canada post for safe delivery. I don't think it's fair I am being left to dealt with this huge loss when I did not lose the item and almost being told tuff luck cause you didn't buy insurance. Seems my items was likey stolen if I had to guess cause it was during December Christmas month and it went missing within Canada post four walls, their posession. I would like at least some money back for my bag and not just the $33 dollar shipping cost. It's a 2500 dollar bag and it was being sent for consignment of $1800. I was not even given any explanation as to what happened to my item. My bag didn't get up an walk away. Who took it?
Business Response
Date: 05/03/2024
Thank you for bringing this matter to our attention. This is
not the experience we want for our customers and regret the stress and any inconvenience
this may be causing. Should you not be happy with the outcome of your investigation
, please reach out to the Canada Post Ombudsman’s office with your service
ticket number for an appeal . *************************************************

Thank you,

Canada Post Customer Care.
Customer Answer
Date: 05/03/2024

Complaint: 21342569

I am rejecting this response because I have already reached out to the Office of the Ombudsman at Canada Post - File Number ******** and they were not able to help, again I got the same reply that because no extra insurance was purchased they cannot refund me for my lost item. I've done my best to reach out for some resolution and keep getting push back unfortunately. I'm simply looking for some type of compensation to cover my loss. If the item was cheap this wouldn't hurt so much but I'm stuck with not having my item and the value associated with it

Sincerely,

***** ****
Initial Complaint
Date:23/02/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The item with tracking LA271497345CA is lost and I am requesting reimbursement. But a Canada Post employee misunderstood the tracking information, and claimed the item got stuck at customs, and my case was closed without resolution.I am not expecting apologies for that outrageous behavior, but I am expecting a full reimbursement.
Business Response
Date: 05/03/2024
Thank you for bringing this matter to our attention.I was able to find your Service Ticket that was opened with Canada Post ******** care on Feb 21st, ********************************* the service ticket , the claim was denied due to no cooperation from the addressee. Should wish to reopen your claim. Please advise the receiver to respond to the claims inquiry.

Thank you,

Canada Post ******** Care.
Initial Complaint
Date:17/02/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Canada post consistently refuses to deliver parcels to my address or even to my community mail box. on countless occasions Canada post will mark my parcels as "delivery attempted" (as shown when tracking numbers are viewed online) when no attempt to deliver has been made at all and the package has likely never left the post office, they will then write a "pick up slip" and write lies on it claiming the package "requires a signature" or "would not fit in community mailbox" when neither of these are true following that they will wait several days sometimes even more than a week to deliver this slip to my community mailbox informing me that i must go retrieve my parcel from the post office which is just under a half an hour drive away, the hours of this post office (St.Andrews NS) are 10am-3:30pm mon-fri meaning i must take time off of work and drive there, why am i paying for shipping when i must go acquire my own package? to make matters worse they will refuse to hand over parcels if you do not have the "pick up slip" which again they will not deliver to you until many days after the slip has been filled out (date is marked on slip). i always use different couriers when given the option but often times my packages still end up in the hands of this post office and i am forced to lose wages and spend money traveling. if i am paying money to have packages delivered to a certain address those packages need to be delivered to that address or my money should be refunded. if the employees are able to close at 3:30pm surely they have enough time to deliver packages to their intended address, even if not the post office should be open saturday / sunday aswell so working class people are actually able to get their packages without losing wages. if i am paying shipping to fees to say ***** or another company who will actually deliver my package and it gets transferred to canada post and they refuse delivery i should be refunded the cost of shipping.
Business Response
Date: 19/02/2024
Thank you for bringing this
to our attention. This is not the experience we want for our customers and
regret any inconvenience this may have caused.
Please contact Canada Post Customer Service at
************** to have an investigation
started and a service ticket will be provided for your reference.
Thank you,
Canada Post Customer Care
Initial Complaint
Date:16/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Occurred February 16 2024. I bought a package that was sent through express post which is supposed to be 1 to two days to deliver, arriving Feb 16th. The company was supposed to deliver it to my house. Rather they updated the tracking to show a delivery notice had be left after the delivery attempt was made. There was no delivery notice and I was home right by the front door, no delivery was attempted at all. Now I paid for delivery and I get to wait for them to drop it off at their centre so I can go pick it up from them. Horrible company. They should be raking in money since everyone is getting things delivery, but they seems to not be able to offer the services they say they will provide. That's inexcusable. I've contacted the company and I'm looking for a full refund and will try and never use them in the future again. I'm done.
Business Response
Date: 22/02/2024
Thank you for bringing this matter to our attention. This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused you. Should you wish to open a claim, the sender would need to initiate this with Canada Post. Any claim paid is issued to the sender of the item. We appreciate your feedback and we will work to improve the customer experience.

Thank you,

Canada Post *************
Customer Answer
Date: 02/03/2024

Complaint: 21304592

I am rejecting this response because: I submitted a formal complaint to the business and was told I would be contacted by Feb 23 for resolution. It is now March 1st and I have not been contacted for resolution.

Sincerely,

*************************
Initial Complaint
Date:16/02/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Canada Post is charging a high price service for registred interntional mail with tracking number and can not provide that service.Last year I had send SEVEN international registred mail and today I still not know were are my documents, proof of delivery ... nothing.This is fraud and a nightmare, I have been fithing with ansiety and panic sindrome becuas eI can not handle this stress anymore.Legal deadlines werehave not been complied, documents still in trnsit for months according to Canada Post website.
Business Response
Date: 22/02/2024
Thank you for bringing this matter to our attention. I was able to locate service ticket that have been recorded with Canada Post on Feb 24th, 2023 regarding this matter. According to the update in the service ticket on March 28, 2023, this matter was addressed and resolved by our claims department. Should you feel that your concern has not been fully addressed by Canada Post ,please reach out to the Canada Post ***************** with your service ticket number. *****************************************************************************

Thank you,

Canada Post **************
Customer Answer
Date: 22/02/2024

Complaint: 21303383

I am rejecting this response because:
THE PROBLEM WAS NEVER ADRESS OR SOLVED.
We are not taking about a proble, but EIGHT, registred interntional letters witht tracking numbers that 1 year latter still in transit..
I dont have any prove of delivery, I can not prove that Comply with legal deadlines, that I sent the documentsm ID and affidavits.
Canada Post is charging for a service that can not provede, thats fraud.
I want to make sure tha this fraud It's going to stop, that Canada Post will apologize and compensate our family for the for the legal, financial, physical and mental health damage they have caused us.
If Canada Post is not able and not free to recognise the fraud to which it subjects its customers and try to remedy the situation, we will initiate legal proceedings and accept the suggestion that we should tell our story to the media and to anyone who can help us so that this does not happen to us and other citizens agai

Sincerely,

*****************************
Business Response
Date: 01/03/2024
Thank you for the additional information. Like advised previously ,should you feel that your concern has not been fully addressed by Canada Post ,please reach out to the Canada Post ***************** with your service ticket number to review your file. *****************************************************************************

Thank you,

Canada Post **************
Customer Answer
Date: 04/03/2024

Complaint: 21303383

I am rejecting this response because:
I I've contacted Obsman before and the matter hasn't been resolved. I spoke to ***** *********************** and they couldn't help.'I created tickets that were closed without telling me. At the moment there are 9 international registries with tracking numbers that are still in transit ... No one knows where they are, if they were delivered and when they were delivered...
Canada Post charges for a service that cannot or does not want to provide, which is fraud.

Since there seems to be no will to help resolve the issue, assuming the fraud is as there seems, take responsibility for the fraud and compensate for the health losses physical, mental, economic and legal, it goes to court.

Sincerely,

*****************************
Initial Complaint
Date:13/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
sent a item with the fastest shipping method , should have arrived in 2 days. Paid $170. item arrived the next week.tracking number **************** ticket number ********** Gave them multiple emails only to hear it was bad weather . Checked the weather the day of delivery and it was -2 in morning and plus 2 in the afternoon. weather was excellent considering its the winter time.Excuse is unacceptable , i paid extra for a service , only to have the item delivered 3-4 days later.I have sent items this way before around 4 times , and the all arrived a few days late , and i have never complained about it ... until this one.Why advertise a service if you cannot meet deadlines or expectations???a partial refund or credit would be appreciated at the very least
Business Response
Date: 13/02/2024
Our record shows a registered force majeure on Jan 12th, Friday, which is the delivery standard for the item. Your item shows delivered the next business day, Monday, January 15th.
Regrettably, this item is not eligible for a postage refund.
Customer Answer
Date: 13/02/2024

Complaint: 21286419

I am rejecting this response because:
The package was sent Wednesday and was supposed to arrive Friday .
The package was there in BC already by Thurs ,so it was on track to be delivered Friday .
And poor weather happened on the weekend .
Friday morning the weather report for ******* was -9 . And during the day it was 0 . This was not bad weather ..Friday was the expected day of delivery

Sincerely,

*************************
Business Response
Date: 13/02/2024
I understand this is not the response you are expecting. However, the case was handled according to our standard procedure and all available information has been provided.
Customer Answer
Date: 14/02/2024

Complaint: 21286419

I am rejecting this response because:

Sincerely,

*************************

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Canada Post Corporation is NOT a BBB Accredited Business.