Business Profile

Post Offices

Canada Post Corporation

Headquarters

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Complaints

This profile includes complaints for Canada Post Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

186 total complaints in the last 3 years.
36 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/02/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 11, 2023 we commissioned Canada Post to send a Christmas parcel from Winnipeg, MB destined to Calgary, Alberta. The parcel was insured for $100 for damage or non delivery. The parcel never did arrive to the receiver's address. On December 23, 2024 I contacted Canada Post by phone to inform them that the parcel never arrived at its intended destination. I supplied all info needed to open an investigation as to where the parcel ended up. Included in the info was the tracking # so there was proof that we had paid for this service and the parcel was never delivered. For the next month there was no communication from the corporation as to what the investigation had revealed. I contacted Canada Post again on January 23, 2024 as to where our parcel ended up. Canada Post said it was in a secure depot and gave me another tracking #. Canada Post said they delivered the parcel to the Calgary address and sent me a picture to my Canada Post account. The picture showed a front door which was not my brother's door. Nor was the parcel that was shown in the picture our parcel. I informed Canada Post that they delivered to the wrong address and it wasn't the original parcel. Canada Post replied that the addresses were very confusing. In the interim we sent another parcel to the same address in January and it arrived within 2 days. So it couldn't have been to confusing as the second parcel arrived with no problems. Canada Post is now wanting to start a third investigation and are requesting the original receipts as well as receipts for contents. I informed the corporation with the passing of time the original receipt has become very faded and hard to decipher. Canada Post has the original tracking info which provides proof that we paid for the service as well as insurance. We are asking for reimbursement for having to send a second parcel as well as contents in the first and for delivery. The simple fact is we paid for a service and insurance. Neither has happened.
Business Response
Date: 06/02/2024
As part of our investigation, we require the following information to proceed with any claim:
1. Proof of payment ( receipt or screenshot of your statement showing postage paid)
2. Proof of the item’s value
*** *** ******* *** ******** **** ** ************** *** ********* ******* ******* **********
Thank you.
Customer Answer
Date: 07/02/2024

Complaint: 21245363

I am rejecting this response because: This response by Canada Post is not acceptable. As i have stated in the original complaint the package sent on Dec 11, 2023 did not reach its intended receiver. An investigation was opened by Canada Post on Dec 23, 2023 with all pertinent info given. The tracking info not only proved that the parcel had been sent but they had returned the parcel to Winnipeg Depot from where it originated. It then ended up somewhere in Ontario in a secure depot. From there Canada Post said it was sent to Calgary and delivered. The picture that Canada Post sent me is not the recipients' door nor the the original parcel we sent. Canada Post knows we paid for the service as we supplied a valid tracking number which they used to track our parcel. I tend that Canada Post lost or damaged our parcel and are stonewalling now. I informed Canada Post that we have the original original receipt but due to the length of extended time it has faded severely. I also declared to Canada Post that the tracking # originall supplied proves that we paid for the service. By opening their own investigation it verifies that we had paid for the delivery service as well.
Sincerely,

******* ****
Business Response
Date: 07/02/2024
Unfortunately, we cannot proceed with any claim without a proof of value at least for the content.
Customer Answer
Date: 08/02/2024

Complaint: 21245363

I am rejecting this response because: It has been almost 2 months since this comedy of errors began and we no longer have the receipts. Nor did we think this would be so critical as we trusted Canada Post to delivery our Christmas package. If this had been done then we would haven't cared about any insurance or compensation. But it was not and to date Canada Post as yet to offer a valid explanation to where the parcel ended up. There were responsible for providing a service and are ultimately liable for not providing that service. Yet they continue to hide behind petty rules. What does it matter if there were receipts or not. Really!!! Why would we mail an empty package and insure it for the minimum of $100. Common sense would dictate the ridiculous of continuing this charade. This debacle has dragged on for 2 months now and 2 little ones did not receive their presents due the ineptness of this corporation. If they do not trust us than at least compensate the charges for sending the packages. One after the original didn't arrive. So infuriating and dealing with this publicly owned corporation.

Sincerely,

******* ****
Initial Complaint
Date:31/01/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a pick up on Jan 29 for 11 items, 3 havent been scanned or any updates. Ever since it says "item not found, when I checked the tracking before it was fine." Where are my packages? Am I going to get them returned at least if you guys want to null my labels all the sudden?1030257000780410 **************** **************** WHERE ARE MY MISSING ITEMS. Either ship them or return them to me!PURS ID: ******* Sales Order Number: ********** Pickup Status: Picked Up Pickup Date: 2024/01/29
Business Response
Date: 09/02/2024
Thank you for bringing this matter to our attention. According to our tracking records , the 3 reference numbers provided in the complaint : 2 items arrived at the destination on Jan 30th and Feb 1st, **** and the 3rd tracking number is a return label created on November 6th, 2023 but no induction scan . Should you require more information regarding these items ,please reach out to Canada Post **************** at **************.

Thank you,

Canada Post **************
Initial Complaint
Date:27/01/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 30th I sent the package. But on January 10, Canada Post returned it to me with the mark “address incomplete.” The recipient confirmed that the address was entered correctly. The PC office refused to send my parcel again because I had to write “C” in front of the house number. I contacted the recipient again. She explained that she had bought the house many years ago, and at that time there was indeed a division into "A" and "B". But immediately after the purchase, this division was canceled and now there is really only one address. As for "C", it did not exist when the house was purchased. She suggests that this was the designation for a small room in the basement, which is now a storage room.
I was forced to send the package again, again paying $22.51 for shipping.
My application to Canada Post, sent on January 14th, was ignored. But I still think Canada Post should refund me for the second postage because it was returned incorrectly the first time. Causes:
1. The sender and recipient cannot be held liable if the Canada Post system has incorrect address information.
2. On the CP website in the "Support - Sending FAQ" section it is clearly stated "If a letter or parcel has an address on it, we are required to try to deliver the item to the address indicated." Obviously this was not done.
3. It is absolutely not clear what address I should have indicated. The postman was not satisfied with the actual address. If I had indicated A, B or C, the package would have been returned again, since these addresses do not exist.
4. For many years the sender has not had problems with this address, if it occurs now, then it is the postman's mistake.
5. The second time the package was sent to the same address and was delivered without problems, which again indicates that the first time it was returned without reason.
Business Response
Date: 07/02/2024
Thank you for bringing this to our attention. This is not the experience we want for our customers and regret any
inconvenience this may have caused you. I was able to locate a service ticket
that has been opened with Canada Post customer service on February 1st,
2024 that addressed this matter. We trust that this issue is now resolved based
on the service ticket update.

Thank you,

Canada Post Customer Care.
Customer Answer
Date: 09/02/2024
*
****** ******** *******

I have reviewed the response made by the business in reference to complaint ID 21210086, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:27/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Reoccurring October 2022 to now My estranged wife redirected her mail via Canada post, and somehow managed to redirect mail from our original residence to her new residence that is in both our names. This has resulted in me not receiving mail and missed bills, such as tax and utility bills for the co-owned house that myself and my children still live in as well as taxes on other properties, that she has received mail for, but refuses to pay. This has gone on for 16 months, she renewed it at the 1 year **** for the sole purpose of receiving mail addressed to my current address that has both our names on it. I have called Canada post. They have not tried to resolve the problem and told me that I could not change a redirection of mail that was put in place by someone else. That person would have to change it. They make it almost impossible to try and resolve it in any other way so my only option is to keep calling them with the same result. When I call I dont get a ticket number and you cannot contact the ombudsman without a ticket number, and there is no email option.
Business Response
Date: 05/02/2024
Thank you for bringing this matter to our attention. As there was no Canada Post Service Ticket provided in your complaint regarding the mail redirection issue ,please contact Canada Post **************** at ************** to have an investigation started. Should you not be happy with the outcome of your investigation, please reach out to the Canada Post ***************** with your service ticket number for an appeal. *****************************************************************************

Thank you,
Canada Post **************
Customer Answer
Date: 05/02/2024

Complaint: 21209146

I am rejecting this response because: I submitted the complaint to the *** because I had already gotten the runaround by Canada post. I would like them to contact me.

Sincerely,

***********************
Business Response
Date: 15/02/2024
Thank you for the additional information. According to our records there was no service ticket opened for this case. As advised previously,please reach out to Canada Post customer support at **************, to have an investigation started. Should you feel that your concern has not been fully addressed by Canada Post please reach out to the Canada Post ***************** with your service ticket number. *****************************************************************************

Thank you,

Canada Post **************
Customer Answer
Date: 16/02/2024

Complaint: 21209146

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
Date:27/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Never got my parcel on Jan.19/24 @ Clarenville,NL. post office.It was shipped from St.Johns on Jan.18/24,Two hour drive.Today it is Jan.27/24 and i still never got my package.They must of sent a postman from St.Johns walking with it...NOT FIRST TIME haveing a issue regarding packages with clarenville post office.It is no good to say WEATHER CONDITIONS because this bullshit happens in summer also...I do not know what their problem is with me but i would love to know...This is a ongoing problem and i want it fixed as soon as possible..Every time i complained it fell on DEAF EARS...
Business Response
Date: 05/02/2024
Thank you for bringing this
matter to our attention. As there was no Canada Post Service Ticket provided in
your complaint regarding delivery issues ,please contact Canada Post Customer
Service at 1-866-607-6301 to ensure your concerns are addressed quickly. Should
you have a service ticket already and feel that your concern has not been fully
addressed by Canada Post, please reach out to the Canada Post Ombudsman’s
office with your service ticket number. *************************************************

Thank you,
Canada Post Customer Care.
Initial Complaint
Date:23/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My keys have not worked properly to open my mailbox for the past 4 months. After finally having enough of fighting to get into the mail box I notified my local post office Jan 10. On Jan 16, after hearing nothing I called Canada Post who created a ticket and said a resolution would happen by Jan.19. On Jan 19 I had two packages delivered to my mailbox that had temperature sensitive items. One needing to be stored between ***** degrees C. On Jan 19 it was -25 degrees C. There was no resolution from Canada Post. I called again, to be told that they deliver up until 8 pm and I would be getting a notification to get my new keys by 8pm. I expressed that there were temperature sensitive items, that our mail delivery for the day had already occurred and that we dont get weekend mail delivery. I was again promised that by 8pm I would get the notification about where to pick up new keys (not that this would matter for the temperature sensitive items that were delivered at 11:30am). On the 20th I still had no info, I called back and was eventually put in contact with a resolution expert who couldnt do anything as the depot was closed for the rest of the weekend. I again expressed concerns over the temperature sensitive items. She promised she would call me back on the 22nd. At the end of business day on the 23rd I called back (after not hearing anything) to be told that nothing has changed and they arent even sure the depot is still open. In the meantime I can not get my mail, there are items that are spoiled by the temperature and Canada post doesnt seem to care or have any desire to actually get me my mail. Why packages were put in my mailbox when they know I cant get into it is beyond me.
Business Response
Date: 26/01/2024
We will reach out directly to the customer to resolve. Thank you, ********************** *************
Initial Complaint
Date:21/01/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,On Oct 27, 2023, I had a family member in *********** send a headset dongle to my address in *******, **:*********************************************************************************************************** Regrettably, a mistake in the street number occurred (**** instead of ****) during the shipping process by the Cantonese CanadaPost (CP) staff, and he failed to verify the shipping label with my family member, leading to the package being delivered to the wrong address. The neighbor mentioned returning it to the outbound mailbox, but unfortunately, the package has not been located since then.Subsequently, we opened a support ticket with CP to seek compensation. The process took time until it reached the claim department. To our surprise, the claim department requested documentation, including a copy of the shipping label, a photo of the parcel displaying the destination address, and a customs declaration form.Regrettably, the sender cannot locate these documents, even though CP has them in their system. Indeed, during a previous phone call, a male CP agent examined these documents in his computer with me before sending the case to the claim department. The rationale behind the claim department's request remains unclear, especially considering the impracticality of customers taking photos of parcel destination addresses for every shipment.Given the circumstances, We have no choice but to seek helps from BBB Canada. Our straightforward request is that CP, responsible for the incorrect street number and failure to verify the shipping label, reimburses the $16 shipping fee and the cost of purchasing a replacement headset dongle:************************************************************************************************************************************************************************************************* I have attached the email correspondence with CP's claim department for your reference.Thank you very much.*******,*****
Business Response
Date: 26/01/2024
Thank you for the feedback on your expected parcel, we apologize for the inconvenience this has caused. Unfortunately for any claims for loss as per the Canada Post Terms and Conditions the sender would be the one to file the claim, in addition they would be required to submit the documentation regarding the proof of mailing and proof of value of the item.This is required to complete the claims process. Please see the terms and conditions at ********************************************************************************************************************************************* please see section 12.1.8 Making a Claim for Loss, Damage or COD Service Failure. Please direct the sender to contact the office of the Canada Post **************** with their Service Ticket number if they are not satisfied with the claims process. *****************************************************************************.

Thank you,

Canada Post
Customer Care
Initial Complaint
Date:15/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a package that has arrived in my city for 3 business days however it has not been delivered due to "extreme weather". I live in Northern **, not sure what would be considered "extreme" as ******* up north will be cold. All they need to do is put a notice in my community mailbox and I will go pick it up myself.
Business Response
Date: 18/01/2024
Thank you for bringing this matter to our attention.This is not the experience we want for our customers and regret the stress and any inconvenience caused by the delay. I was able to find your Service Ticket that was opened with Canada Post Customer support on Jan 16, **** . The tracking shows item delivered in your Mailbox on Jan 15, ****. We trust that this issue is now resolved based on the scanning and the depot update of the service ticket.

Thank you,

Canada Post **************
Initial Complaint
Date:03/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 2nd **** at 1:40 on I received an email from Canada post that my package had been delivered to **********************************************However, the concierge claimed that she had never gotten the package so I called Canada post to tell them that it was never delivered though my delivery instructions said deliver to front door. 2 hours later, I go downstairs to the concierge with the apartment owner and we eventually find the package amongst the other packages. So I call Canada post again and tell them that they CAN CLOSE THE TICKET AS I ALREADY FOUND THE PACKAGE. The next day Canada post comes over and the concierge says that came to pick up the package and sent it to back to the post office. Mind you, I already told them on the call the day before that I was staying in a rental and would be leaving the next day. So I call Canada post to ask why they would pick up a package they already delivered and they didnt have a response. I ask them to reroute it to ****** where I live and they say no. They then said I can pick it up at the post office and I said I cant because I do not live in the city and dont come in often. They were unsympathetic about it. I told them ** leaving within the day and they said they could do nothing from their end to solve though I told them this is clearly a mistake on their part.I then asked to speak to a Supervisor and the supervisor came on there clearly agitated, talking over me and raising her voice at me. I corrected her and said that Im the one that should be mad since they made a mistake and she said that everything is just hearsay but it is not hearsay that they updated their site that they delivered it then picked it up the next day mysteriously and now its in the post office even though I live in London. My tracking number was: **************** My ticket number was:154225596 For the record, they record all their customer service calls so Im certain all three calls to them was recorded.
Business Response
Date: 15/01/2024
Thank you for bringing this matter to our attention. This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused you. According to our tracking records, this item was refused at the time of delivery on Jan 02, **** , reason why it was sent to the *********** for pick up and has been available for pick up since Jan 03, ****. A Final Delivery Notice was sent on Jan 08,****. Unfortunately if the item is not picked up within the time frame, it is to be returned to sender. Should you require a formal trace on this item, the sender would need to initiate this with the originating ***********, who will then contact Canada Post internally for an investigation. Any claim paid is issued to the sender of the item.

Thank you,

Canada Post **************
Customer Answer
Date: 15/01/2024

Complaint: 21093816

I am rejecting this response because:
This is not what happened at all and you did not address any part of the complaint.
First, it was never refused because it was delivered on January 2,2024. If you want proof of that, you can check the security cameras for that.
i called because I thought it was not delivered then it was found on the same day within 2 hours so I called to cancel the ticket I had opened 2 hours earlier.
Then, the next day on January 3rd 2023, the package was picked up from the concierge and sent back to the post office. When I called to see if it could be redelivered or sent to my address in ******, the agent said no because although this was obviously a miscommunication on Canada posts part, I should be the one to suffer since I dont live in ******* and o not go there often. Then, I asked to speak to a supervisor who was extremely rude and went as far as interrupting me multiple times as I explained what happened and insinuating that I was a liar even as I asked if she was actually yelling at me on the call.

I fully intend to take this as far as possible even if it means reporting to more than the Better Business Bureau, reporting harassment from the Supervisor who spoke to me on the phone and detailing this exact details on every online forum and every Canada post location from ****** to Etobicoke and if that does not work, I am prepared to take this online and allow people judge and scrutinize Canada post for exactly what happened because I know you have the calls on your end and I have never changed my story on my end. I am prepared to provide all evidence on my end pertaining to that. I am sure from my persistence on this matter that you definitely do not think that I would take this lying down. Do your job and address this issue properly or I will do the needful on my end.

Sincerely,

******************************************
Business Response
Date: 18/01/2024
Thank you for the additional information. We truly regret to hear that you were disappointed with the service you received and we will bring your concerns to the attention of our Quality team. Unfortunately Canada Post is not able to redirect a package to another location as we have to deliver as addressed. Like advised earlier , should you wish to pursue a formal trace on this item , please contact the sender and advise them to initiate a claim.

Thank you,

Canada Post **************
Initial Complaint
Date:01/01/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my profound dissatisfaction with the abysmal handling of my package from Canada Post, tracking number CX686612896CA, linked to case ticket number *********. This grievance stems from a transaction involving the sale of my MacBook Pro 13 gray for CAD$1300, with the package destined for *******, *************.On December 14th, 2023, post-dispatch, I uncovered a fraudulent transaction involving a fake E-Transfer Website. Swiftly, I contacted Canada Post customer service, submitting a return request at noon on the same day.Despite assurances from customer service, the package's confirmed arrival in ***************** on December 29th signals an irreparable breakdown in Canada Post's responsibilities. This outcome has led to a substantial financial loss and severe mental distress on my part.False Information and ************************************ assured me of the successful interception and return, causing undue mental distress based on inaccurate information.Failure to Report Anomalies Promptly:Anomalies, such as the mistaken closure of my ticket and redirection between processing centers, were not communicated promptly. Notifications of anomalies were nonexistent.Lack of Effective Communication:Despite claims of monitoring and follow-up, no one contacted me within the promised twenty-four hours. Supervisor names on the package for monitoring resulted in no subsequent communication.Misleading Information and Lies:Inconsistent delivery dates were provided, creating false hope and worsening the situation.Incompetent Policy:Canada Post's policy preventing interception of international packages to the ** showcases incompetence contributing directly to the laptop's loss.Emotional Toll and Lack of Attention:Despite a service ticket, Canada Post displayed a lack of attention and seriousness, causing severe emotional distress to me.Compensation sought:Laptop Replacement: $1300 Mental Distress: $500
Business Response
Date: 03/01/2024
We are so sorry to hear that you have been a victim of fraud. Although we will always try and do what we can to assist our customers in such instances, there are never any guarantees and Canada Post cannot make any promises of intercepting an item.

While we appreciate that this had been a stressful situation for you, Canada Post is not liable for fraudulent activity by third parties. Therefore, we do not provide compensation for such matters.

Thank you,
Canada Post
Customer Care
Customer Answer
Date: 03/01/2024

Complaint: 21082631

I am rejecting this response because Canada Post has the ability to intercept the package and return to me successfully but you didnt try your best efforts, leading to the loss of my laptop:
I appreciate your continued attention to my concerns. While I understand your position regarding third-party fraudulent activity, I would like to further clarify how the mishandling of my package, which is Canada Post LIABLE FOR, directly contributed to the loss of my laptop.

1. **False Information and Deceptive Practices:**
Your customer service provided inaccurate information, creating a false sense of security regarding the successful interception and return. This misinformation heightened the impact of the fraudulent activity.

2. **Failure to Report Anomalies Promptly:**
The lack of timely communication regarding anomalies, such as the mistaken closure of my ticket and redirection between processing centers, allowed complications to escalate, leading to the loss.

3. **Lack of Effective Communication:**
Despite claims of monitoring and follow-up, the absence of communication within the promised twenty-four hours and the lack of subsequent communication from the supervisors named on the package contributed to the breakdown in the handling process.

4. **Misleading Information and Lies:**
Inconsistent delivery dates provided by Canada Post created false hope and exacerbated the situation, contributing to the overall distress.

5. **Incompetent Policy:**
Canada Post's policy preventing interception of international packages to the US played a direct role in the laptop's loss. This policy limitation showcases a need for review to prevent future incidents.

6. **Emotional Toll and Lack of Attention:**
The emotional distress caused by the lack of attention during calls, unfulfilled promises, and a general lack of responsibility by Canada Post has been a significant factor in this matter.
I would like to draw your attention to legal principles that highlight the responsibility of postal services in the safe and secure handling of packages, even in the context of third-party fraudulent activity.

1.Universal ************ Regulations:
The Universal ************, a specialized agency of the *************** sets international standards for postal services. These regulations emphasize the duty of postal services to provide a reliable and secure service. The mishandling of my package, as outlined in my original complaint, represents a failure to meet these standards.

2.Obligation of Care and ************************ services, including Canada Post, are generally held to a duty of care and due diligence in handling packages. This obligation extends to the accurate communication of information, prompt reporting of anomalies, and the implementation of effective policies to prevent loss or damage.

3.Consumer Protection Laws:
Consumer protection laws often establish the responsibility of service providers to ensure the safety and integrity of transactions. In this case, the misinformation, delayed reporting of anomalies, and inconsistent delivery dates constitute a breach of this obligation, contributing directly to the loss of my laptop.
While I acknowledge the complexity of dealing with third-party fraud, the mishandling of my package by Canada Post, as outlined in my original complaint, directly contributed to the negative outcome. I kindly request a comprehensive review of these specific points and a reconsideration of compensation for the incurred losses. Otherwise, I will be actively considering pursuing legal action against Canada Post.
Sincerely,
*****************

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Canada Post Corporation is NOT a BBB Accredited Business.