Reviews

This profile includes reviews for Canada Post Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Canada Post Corporation

  2701 Riverside Drive Suite 1200 City of Ottawa, ON K1A 0B1

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  Canada Post Corporation

  6010 67A St Red Deer, AB T4P 3E8

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  Canada Post Corporation

  10 Main St Ardrossan, AB T8E 2A2

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  Canada Post Corporation

  104 Park St Hinton, AB T7V 2B1

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  Canada Post Corporation

  5217 50 St Tofield, AB T0B 4J0

Review Details

• Review fromDarcy O

  Date: 17/04/2023

  1 star

  Darcy O

  Date: 17/04/2023

  Losers lost the item i shipped within canada then told me too bad, go f*** yourself! Not our problem

  Canada Post Corporation

  Date: 20/04/2023

  We appreciate your feedback and we will work to improve the customer experience. I hope that we will have an opportunity to restore your confidence in our service in the future.Thank you, Canada Post **************

• Review fromLani B

  Date: 17/04/2023

  1 star

  Lani B

  Date: 17/04/2023

  Canada post has my packages in limbo for 3 days now. I live 20 minutes away from ******. Called, agent said it sun transit, its been in transit for 3 days? What? To the employees house?! Where is my business materials?!!!!!!! Sick of this.

  Canada Post Corporation

  Date: 19/04/2023

  Thank you for your feedback. This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused you. As there was no Canada Post Service Ticket provided in your complaint regarding this item, I invite you to get in touch with Canada Post **************** support team at **************, to have an investigation started . Thank you, Canada Post *************

• Review fromJeff A

  Date: 06/04/2023

  2 stars

  Jeff A

  Date: 06/04/2023

  My problem is not shipping times.that can't be helped. It's that they cannot follow even the most simple instructions. I put on my order DO NOT LEAVE IN MAILBOX. I make calls, I talk to customer service, just to try to absolutely ensure it does not end up in the mailbox. Guess where it ends up?

  Canada Post Corporation

  Date: 12/04/2023

  Thank you for your feedback. We truly regret to hear that you were disappointed with the service you received. We will bring your concerns to the attention of our Quality team.Thank you, Canada Post **************

• Review fromMichael G

  Date: 24/03/2023

  1 star

  Michael G

  Date: 24/03/2023

  The worst delivery service I have encountered...ever. **************** is pathetic at best. Ordered perfume for my daughter March 5 and still in limbo with no resolution in sight. Awful, horrendous, vile service. Never use them.

  Canada Post Corporation

  Date: 28/03/2023

  Thank you for bringing this matter to our attention. We appreciate your feedback and we will work to improve the customer experience. I hope that we will have an opportunity to restore your confidence in our service in the future. As there was no Canada Post Service Ticket provided in your complaint, I invite you to get in touch with our **************** support team at **************, to ensure your concerns are addressed quickly.Thank you,Canada Post *************

• Review fromGregg H

  Date: 21/03/2023

  1 star

  Gregg H

  Date: 21/03/2023

  I sent a package by priority post and asked if it was guaranteed to be delivered by a certain date, which the service agent confirmed to be clear, I told him I would not have sent it if it had any chance of being late. HE GUARANTEED it would be there with plenty of time to spare (it had 5 days to get from ******** to Timmins). The package was delivered 4 days late! I NEEDED it there on time! It was a national curling championship and my daughters team did not have their brooms! After we got home I tried to put in a claim for a refund and the lousy app wouldnt let me. Couldnt get through by phone either, so eventually got through to support via chat. It took an HOUR on chat to get a refund! And guess what? They sent it to the wrong place!! Now, a month later, I just spent another 30 minutes trying to get my refund cheque sent. Your customer service and app seem designed to cause the greatest amount of frustration for the consumer. The late delivery have a serious impact on us AND the refund claim was extremely frustrating. It turns out you sent the cheque to the receiver of the package and not me bravo. BTW, the app chat feature will LOSE ITS CONNECTION if you leave to go to a different app & the chat agent will NOT try to contact you again if the connection is lost. When I expressed concern about losing a connection, the agent said they wont try to get ahold of me. This is really poor customer service, not to mention a lousy app if you cant go back and forth between it and another app you need. Other app chats have figured this out, why cant you?I suppose it is to be expected, considering how lousy the rest of our experience was. You should stick by your delivery guarantee on priority post, not bank on customers giving up on refund requests because of how ONEROUS you make it. You should make your claims process easier and less stressful for your clients, as it basically drives them to other companies who actually care about their customers.

  Canada Post Corporation

  Date: 24/03/2023

  Thank you for bringing this matter to our attention. I was able to locate service tickets that have been recorded with Canada Post regarding this matter .This is not the experience we want for our customers and regret the stress and any inconvenience this delay may have caused you. Please accept our apologies for your recent experience. We appreciate your feedback and we will work to improve the customer experience. I hope that we will have an opportunity to restore your confidence in our service in the future.Thank you, Canada Post **************

• Review fromNaeem B

  Date: 15/03/2023

  1 star

  Naeem B

  Date: 15/03/2023

  Bad and miss leading customer services ,I bought mail forwarding online on 15 Nov. 2022 , for 4 month time period for $65 instead of one year which was $105 but then maybe next day I called Canada post customer services no. to change it to 0ne year, the lady representative told me that you will get discounted promotion close to expiring your service.But I did not get any discounted renewal promotion and close to expiration of my service when I called customer services lady, and explained them my situation they keep transferring me from one department to another but everybody said we can not do anything and rather they wanted to up sale me.Canada post being a big organization do not have proper compliant system in place , they have very informal chatting complaint system and the guy on chatting did not give me the ombudsman no. for compliant , I have all the chatting saved .

  Canada Post Corporation

  Date: 31/03/2023

  Thank you for bringing this matter to our attention. This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused you. As there was no Canada Post Service Ticket provided in your complaint, I invite you to get in touch with our **************** support team at ************** , to ensure your concerns are addressed quickly. Should you have a service ticket already and feel that your concern has not been fully addressed by Canada Post, please reach out to the Canada Post ***************** with your service ticket number at ***************************************************************************** Thank you, Canada Post **************

• Review fromMegan B

  Date: 10/03/2023

  1 star

  Megan B

  Date: 10/03/2023

  I was sending a package of supplies overseas to one of Canada's paralympic athletes and it was supposed to *********** to 10 days. 5 weeks later I contacted Canada Post and the representative started to look into it for almost half an hour, until she put me on hold and then abruptly was told that because I didn't pay almost double to have it trackable, I was shoot out of luck. I had assumed that meant I wasn't able to track it personally which wasn't a huge issue. There was also no insurance because the items weren't damageable - I thought the service I was paying for (getting from A to B) was guaranteed!! Thanks Canada Post for being so untrustworthy and unhelpful, I'll know next time to just flush my money down the toilet instead.

  Canada Post Corporation

  Date: 15/03/2023

  Thank you for your feedback. This is not the experience we want for our customers and regret the stress and any inconvenience this delay might be causing you. Unfortunately, since the service used for this item is a non traceable one, Canada Post will ensure item gets to its destination , however we are not able to track it and give you the delivery details of the item. Rest assured we are committed to meeting or exceeding our customers expectations by delivering consistently high-quality service.Please refer to the following Canada Post Terms and Conditions regarding non traceable items. General Terms and Conditions Customers without a Standing Offer Agreement (canadapost-postescanada.ca) Thank you, Canada Post **************

  Megan B

  Date: 15/03/2023

  When it says 6 to 10 business days, I expect 10 business days to be the upper limit and even gave it double that. Maybe the package will make it one day, but she will likely be back in Canada by then, and until then goes without the stuff she needs. I will never be mailing stuff with Canada Post ever again. I will happily pay a couple bucks more to use ***** or *** in the future, but I wanted to support Canada Post. That backfired.

  Megan B

  Date: 05/05/2023

  Update: 4 months later, the package NEVER arrived and our paralympic athlete is now home. What a waste of money, time and effort. THANKS FOR NOTHING BUT FRUSTRATION.

• Review fromRyan J

  Date: 09/03/2023

  1 star

  Ryan J

  Date: 09/03/2023

  I have not had an attempt on package delivery in a long time. During covid I understood they didnt want to come to the door but somehow mail was still ok. Since then I just get a tracking update that says delivery notice left and no actual delivery notice. I dont understand what the point of this is. *************** to the depot and stop wasting my time if thats what you are going to do. There are very few carriers that are worse. On top of this there is really no effective way to provide feedback. I should be able to share my experience right on the tracking page, I just dont think they actually want to improve anything.

  Canada Post Corporation

  Date: 13/03/2023

  Thank you for bringing this matter to our attention. We appreciate your feedback and we will work to improve the customer experience. Should you wish to pursue a formal investigation regarding the matter, please contact Canada post directly. To ensure your concerns are addressed quickly, I invite you to get in touch with our **************** support team to address your concerns/ suggestions on improvements to the postal services, as well as to get updates on your service tickets. You have several options: 1) Open an online service ticket (Depending on your concern, you can open an online service ticket for parcel delivery issues, tracking, general mail delivery, post office issues and more. ************************************************************************************************************ 2) Chat - Our customer service representatives are available to provide support 7 days a week. Chat is available: Monday to Friday, 7 am to 11 pm ET - Saturday and Sunday, 9 am to 9 pm ET 3) Phone- we provide customer support over the phone in both English and French. We also offer a TTY phone number for use by customers with compatible devices. Please call **************** directly at **************. Thank you,Canada Post *************

• Review fromCarolyn H

  Date: 09/03/2023

  1 star

  Carolyn H

  Date: 09/03/2023

  For the last four days the expected delivery date gets pushed to the next day. Expected delivery on March 7, but item just gets sent to *********** depot, and expected delivery of my item is changed to March 8 between 8:30 to 12:30pm. At 3am, my package shows that it has been sent to Scarborough, and since i live in ********, this is going AWAY from me, not TO me. At 6am on March 8 shows my package is in transit again, but by around 10am, the expected delivery date has been changed now again to March 9 between 830 and ****. Guess what, at 8:48am, March 9, my package shows that it arrived BACK to ***********. WHY DID IT EVEN GO TO SCARBOROUGH?????? Oh, and the expected delivery date was changed AGAIN to March 10. I called today to see if i can just pick it up because it is a computer monitor and I am sure that all this additional handling, back and forth between the same depots, that it's going to arrive damaged. But no, we can't even pick it up. This has been the most useless delivery i've ever experience. I know that this complaint will go no where as the same stupid cookie cutter response from CP is attached to every complaint i've read here. When i called, the agent gave me a 'ticket number'. What is this ticket number going to do for me, and how does it help me getting my package delivered??

  Canada Post Corporation

  Date: 13/03/2023

  Thank you for your feedback. I was able to find your Service Ticket that was opened with Canada Post ****************** This is not the experience we want for our customers and regret the stress and any inconvenience this delay may have caused you. Please accept our apologies for your recent experience. We appreciate your feedback and we will work to improve the customer experience. Our tracking system indicates that your item was delivered on 2023/03/10. We trust that this issue is now resolved based on the tracking information. Thank you,Canada Post *************

• Review fromNicholas S

  Date: 07/03/2023

  1 star

  Nicholas S

  Date: 07/03/2023

  Horrible service horrible! I have been on this planet for 35 years and I have never once in my entire life received anything on time from Canada post. I ordered a jersey through Amazon. Was sent confirmation with a tracking number on feb 27 stating the item was shipped. Expected delivery was for March 3 through Canada post. The moment I saw Canada post I made the joke to my spouse well looks like Im never seeing that jersey AND GUESS WHAT! It is now march 6th still no package they didnt even start tracking my package till yesterday March 5. And it just arrived in *******! And still needs to come to ********. Im normally not one to jump on the bad wagon but its time Canada post shuts its doors and lets a proper courier take over there nothing but a joke or a piece of gum stuck on someones shoe. Theyre an embarrassment. After or if I ever see my jersey I will no longer ever use Canada post for parcel deliveries again! If I buy something and the shipping option is Canada post then tough luck that seller just lost a sale cause Im done dealing with this poor excuse for a business. Close your doors and sell your trucks cause you dont use them anyway

  Canada Post Corporation

  Date: 07/03/2023

  We appreciate your feedback and we will work to improve the customer experience. I hope that we will have an opportunity to restore your confidence in our service in the future.Thank you, Canada Post **************