Reviews

This profile includes reviews for Canada Post Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Canada Post Corporation has 76 locations, listed below.

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  Canada Post Corporation

  2701 Riverside Drive Suite 1200 City of Ottawa, ON K1A 0B1

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  Canada Post Corporation

  6010 67A St Red Deer, AB T4P 3E8

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  Canada Post Corporation

  10 Main St Ardrossan, AB T8E 2A2

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  Canada Post Corporation

  104 Park St Hinton, AB T7V 2B1

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  Canada Post Corporation

  5217 50 St Tofield, AB T0B 4J0

Review Details

• Review fromNicole S

  Date: 04/03/2023

  1 star

  Nicole S

  Date: 04/03/2023

  Will never, ever, again use Xpresspost. I needed to send legal documents to my lawyer so I took them to Canada Post in ******** Friday Feb 24 for 'next day service' to ***********. I paid extra for a signature hoping it would help ensure proper delivery. When the lawyer messaged me two business days later, I promised to look at the tracking, and found to my horror that it was in the process of being returned to sender. It wasn't until too late on Thursday March 2 that it showed up as available for pick up at the post office so I went Friday morning March 3. The worker was rude and dismissive, as well as unhelpful. She insisted there was nothing she could do about the fact that it had been correctly addressed and it was not delivered. Apparently I had to go back to the post office where I had sent it to talk to them. To add insult to injury, I had to pay a surcharge for Canada Post's error and incompetence in returning the item, just to receive it, so I could resend it. So I walked over to the *** Store, and discovered in so doing that the only address visible anywhere online for that lawyer's office was the exact address I had given. There exists no suite number, as the Canada Post worker claimed, so there was no way that it should have been returned. It cost me less for guaranteed next day shipping with *** and I am much more confident it will actually be delivered. Not only will I never, ever use Xpresspost again, I will be sure to let everyone I know not to use this service.

  Canada Post Corporation

  Date: 07/03/2023

  We appreciate your feedback and we will work to improve the customer experience. I hope that we will have an opportunity to restore your confidence in our service in the future.Thank you, Canada Post **************

• Review fromMichael L

  Date: 03/03/2023

  1 star

  Michael L

  Date: 03/03/2023

  My computer was failing, ordered another. It hasn't arrived. I have a number to call, phone records will corroborate that they made no attempt to call. When calling customer service to inquire about what happened they just said they're sending it back. They then proceeded to hang up mid question.Awful service, awful customer service, awful start to finish. I HOPE amazon drives you out of business, nobody is mourning the loss.Looking forward to whatever boilerplate text you cook up about "improving response" or some horsesh** as a response babe <3

  Canada Post Corporation

  Date: 07/03/2023

  Thank you for your feedback. This is not the experience we want for our customers and regret the stress and inconvenience this caused you. Should you require further assistance, please contact our ******************** at ************** .

• Review fromBrian D

  Date: 21/02/2023

  1 star

  Brian D

  Date: 21/02/2023

  Extremely overpriced and poor service. Please do not use they and let them fail as they are just ignorant and way overpriced. DO NOT USE

  Canada Post Corporation

  Date: 24/02/2023

  We appreciate your feedback and we will work to improve the customer experience. I hope that we will have an opportunity to restore your confidence in our service in the future.Thank you, Canada Post **************

• Review fromAdam B

  Date: 19/02/2023

  1 star

  Adam B

  Date: 19/02/2023

  Bloated, inefficient, ****** expensive for pathetic service. They have damaged my packages and lost others. Canada Post should be dissolved and the work farmed out to a capable, private sector entity. They are a national embarrassment.

  Canada Post Corporation

  Date: 22/02/2023

  Thank you for bringing this matter to our attention . We appreciate your feedback and we will work to improve the customer experience. To ensure your concerns are addressed quickly, I invite you to get in touch with our **************** support team at ************** to address your concerns. I hope that we will have an opportunity to restore your confidence in our service in the future.Thank you, Canada Post **************

• Review fromAnne Marie F

  Date: 16/02/2023

  1 star

  Anne Marie F

  Date: 16/02/2023

  Canada Post took 15 days to deliver a package by Xpresspost that would have been a 2hr drive from ******* ******* to East York *******. The buyer notified me approximately 13 days after shipment and asked me if I knew where her package was?I had the tracking # and after looking it up and noticed it was sitting in Limbo and no movement I filed a service ticket. 2 days later it arrived. Canada Post tells me nothing, just delivered and I call to get my shipping money back and as a common courtesy to my customer, I offered her a shipping refund. Why should my customer have to pay for a 15 business day delivery?Now here is where it just become a nasty horrific experience! Dealing with an agent for 40 minutes , and it is apparent he doesn't want to give me back a shipping refund. Oh I just wish that another shipping carrier comes along that knows what they are doing. Canada Post needs to be replaced!

  Canada Post Corporation

  Date: 17/02/2023

  Thank you for your feedback. I was able to find a complaint number that had been recorded with Canada Post ******** care on February 15th that addressed this issue. According to our tracking records , a refund was issued on Feb 15th *****. This is not the experience we want for our customers and regret the stress and any inconvenience this delay may have caused you. Please accept our apologies for your recent experience.Thank you, Canada Post ******** Care.

• Review fromDerek B

  Date: 14/02/2023

  1 star

  Derek B

  Date: 14/02/2023

  Clearly dropped my parcel and destroyed contents, receipent had lots of pictures but didnt get a picture of the label so they wont pay for the package! Ive sent hundreds of packages this was the first damaged one, just remember insurance is a scam they will always find a way not to pay and the extra insurance doesnt matter as they will always find a way not to pay!

  Canada Post Corporation

  Date: 16/02/2023

  Thank you for bringing this matter to our attention. I was able to find a Service Ticket that was opened with Canada Post Customer support on Jan *********, that investigated this issue. This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused you. Should you not be satisfied with the outcome of your investigation, please contact the Canada Post ***************** to appeal at ************************************************ you will need to provide your service ticket number referencing your complaint.Thank you, Canada Post **************

• Review fromKarine M

  Date: 06/02/2023

  1 star

  Karine M

  Date: 06/02/2023

  I will definitely find a different way of sending from now on!!! Paid extra for priority post which takes 1-3 days , it is now 7 days later and still no package. Ask for help from them and they give you the same information you find yourself online. You pay your money but they provide ZERO customer service! Bye forever Canada post!!

  Canada Post Corporation

  Date: 08/02/2023

  Thank you for your feedback. This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused you. As there was no Canada Post Service Ticket provided in your complaint, I invite you to get in touch with our Customer Service support team at 1-866-607-6301, to ensure your concerns are addressed quickly.
  Thank you,
  Canada Post Customer Care

• Review fromBarbara W

  Date: 30/01/2023

  1 star

  Barbara W

  Date: 30/01/2023

  totally 0 percent INCOMPETENT my package was shipped out on.it was suppose to arrive on .here it is and this morning (keep in mind that it snowed last night and I have a long driveway) i get a notice that I checked the status of my delivery saying "that a notice has been left"...well there were no foot prints in the snow, so how could the "notice" be left...I call canada post and after 30 minutes I get to talk with a supervisor...first off if you are representing a canadian corporation souldn't your english be at best understandable??????? the supervisor I spoke to was very nice and professional....how ever his english I could not understand him and had to ask him to slow down on his talking as he spoke fast. I am not racist in the least but I just could not understand him. So while I am on the phone with him I look out side and see someone had dropped off in my mail box 2 delivery notice tickets...lololololol seriiously I am hee waiting for my packages and the person doing the delivery does not even attempt to knock on my door and deliver my packages...un-real...and the best part was the supervisor all heard that I did not get a knock on the door...canada post is this the best you can do????????????? how seriously pathetic and un-professional and you as a ******** corporation should be ashamed at your crappy customer service...AND PLEASE DO NOT REPLY WITH THE COOKIE CUTTER H WE ARE SORRY BECAUSE THAT IS A C*** RESPONSE....No wonder there has been rise in the courier business because you just can't get your act together...please do us a favor and go out of business...just go quietly and spare all of canada your un-acceptable, un-professional package stealing ways....yes I said package stealing, because why would packages just magically disappear?????canada post you are a national embarrassment

  Canada Post Corporation

  Date: 01/02/2023

  Thank you for bringing this matter to our attention. We appreciate your feedback and we will work to improve the customer experience. I hope that we will have an opportunity to restore your confidence in our service in the future. Thank you, Canada Post **************

• Review fromHossam A

  Date: 23/01/2023

  1 star

  Hossam A

  Date: 23/01/2023

  paid for an express mail to ensure fast delivery of a package to ********. The address needed correction. The customer service was contacted and a ticket was opened with the corrected address.2 days later, the package was put forward to return to me as the sender! When called to clarify why the package to return to the sender and the address has already corrected through a ticket? the answer was "correcting the address with a ticket does not necessarily be taken by Canada post"!So, Why to open a ticket?Just because! no mandate to make any correction!So, Why to call a customer service?Things does not go as per customer's expectations and needs!This is ridiculous and irresponsible behaviour.

  Canada Post Corporation

  Date: 24/01/2023

  Thank you for bringing this to our attention. This is not the experience we want for our customers and regret the stress and inconvenience this may have caused you. Should you feel that your concern has not been fully addressed by Canada Post ,please reach out to the Canada Post ***************** with your service ticket number. ***************************************************************************** Thank you,Canada Post *************

• Review fromDon H

  Date: 20/01/2023

  1 star

  Don H

  Date: 20/01/2023

  The most terrible tracking system I've ever seen. I don't think they could deliver them selves to the bathroom in time.

  Canada Post Corporation

  Date: 24/01/2023

  Thank you for your feedback. We appreciate your feedback and we will work to improve the customer experience. Thank ************************** *************