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Business Profile

Appliance Repair

Appliance Repair Team Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

This business has 1 alert

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Appliance Repair Team Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Appliance Repair Team Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 736 total complaints in the last 3 years.
    • 214 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We asked for repair for a door hinge of a ** ******** refrigerator. A Team Appliance Repair came to our home and said the door hinge was broken and needed to be replaced. The cost was $3,544.02 including $295 labour. We were asked to pay the part and labour cost upfront in cash or bank debit. After a week a repair person returned to do the repair but the door still did not close properly. We asked that they return and fix it. They did come back but we were told that we would just have to live with it. The door issue is worse than before they installed new part. It does not work after paying $3,544.02!!!

    • Initial Complaint

      Date:26/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a service call for my fridge. As a renter, I needed the company to connect with my landlord before the day of service to set up payment and confirm any needed repairs could proceed. I also needed this done ahead of time in the event my landlord could not be reached during the time of the repair as he works in the day.

      The company emailed me to confirm they received my landlord's contact info and will connect with him.

      The day of the call the repair man showed up and they did not connect ahead of time with my landlord. My landlord could not be reached as he was working. The repair man refused to work and left. No repairs were done.

      I reached out to the company right away to explain what happened. The company emailed me advising they must have copied my landlords contact information down wrong.

      They later sent me an invoice for $90.40 for the service call. I explained that their company confirmed they would pre-reach out to my landlord and they failed to do so. If they had of proceeded as requested, and as they confirmed, there would not have been an issue and neither my landlord or I should have to pay.

      They then sent the bill to collections. * ******* *** ** *** *********** ********** *** ******** ****** ** *** ****** *** ********* *** ********** *** *********** ******* ****** *** *****
      The company is now threatening me to continue to call *** ****** me to pay the bill regardless **** *** ********** ******* ****** ***** ****.

    • Initial Complaint

      Date:21/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $956.21 for coin chute but instead technician installed a digital piece (electronic ) so he sayz. instead.
      The initial consult was advised that he was ordering a coin chute which would allow us to increase the coin $ amount for the commercial washing machine. Upon install date - he advised that the piece to increase the dollar amount would be an additional $800 dollars or so.
      When called the company to try and resolve - they advised there was nothing that they could do and that the tech did not do any wrong. When we decided to order the part for the coin machine to work - we were told that it would allow us to increase the dollar amount for the commercial washer. The receipt even states Coin chute but now the company is calling it a coin meter. I would like a full refund *** ****** **** ******* ** ***********

    • Initial Complaint

      Date:20/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted them to fix my fridge which was not cooling. They sent a service man on 05/03/2025 to look for the problem with my fridge at the initial cost of $80.00. The serviceman came and checked my fridge and told me total cost of $333.35 as some part has to be replaced. I agreed and paid him the amount after he said the fridge is fixed( He did not show me what part was replaced, He gave me a month of Warranty)The next day I found both fridge and freezer not working(Fridge was not working earlier but Freezer was working well).I called the Office about it but they told me they can't help as something else was bad. I had to contact another Company to come and check and my Fridge/Freezer were fixed at the cost of $250.00.I was told that Fridge/Freezer were not working because of Ice Build up.

    • Initial Complaint

      Date:19/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We got dryer and microwave repair.

      Dryer was fixed, we cancelled microwave repair immediately ***** ** ********** *** ******* ** * **** *** before they "ordered " parts

      They won't return the payment for the microwave ($491)

    • Initial Complaint

      Date:19/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Incident occured in September 2023. The A Team Appliance came to my home *** ******* **. I paid for dryer repair paid upfront and no service was ever performed. I called the company and was ********** when I asked for a refund. **** *** ****** ***** ******* ** ** ****** ****** *** *********** **

    • Initial Complaint

      Date:18/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The technician left my house a few hours ago *** *** ***** ** *****,

      He was ***** ****, was on the phone the whole time and barely even looked at me or talked to me.
      My problem was that the microwave plate was not turning. All he did was put something in the microwave and turn it on, to see it was indeed not turning.
      Then he proceeded to give me a quote for a new motor.

      So... I paid $80 plus taxes for him to do something I had already done????
      How does he know it needs a new motor? How does he know it's not some part that is misplaced or detached?

      When it was time to pay, I tried to tap my card and he ****** the machine away from me, pulled the card out of my hand and did it himself. ** *** ********** *********** 
      I called their customer service only to hear that this is how it's done. They will not give me a refund for the ******* visit.

    • Initial Complaint

      Date:14/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan 1 2025, I placed a service call to THE A TEAM APPLIANCE REPAIR company @###-###-####. An appointment was scheduled for Friday Jan 24/25. The technician arrived and conducted a diagnostic on my refrigerator. It was determined that I needed a new Inverter Board.
      I was charged that day for the diagnostic service as well as the Inverter Board that needed to be ordered on my behalf.
      I was informed that I this was a guranatee to fix the issue at hand and that this new part should and last for the next ten years. This was a verbal contract. My total bill added up to $1217.90, in which i paid $778.23 up front.

      On Jan 31/25, the technician ***** returned with the part and installed it. I paid the balance of the bill in full. He mentioned that I needed approximately 5 to 6 hours for the fridge to reach the right cooling temperature. I placed another call to have the technician return. On Feb 2, 2025 ***** the technician returned and mentioned to me after looking at my refrigerator that he forgot to switch on the "Inverter Board" to kick start the refrigerator. Again he said that this should fix the issue and it should only take 2 - 3 hours to reach the cooling tempature. IT DID NOT.

      A fourth call was placed on Feb 3rd, ***** the technician returned and said to me that I need a new compressor which will cost me an additional $1400.00. I was so taken back by this as a diangsotic was preformed and no mention of a compressor was brought up. I asked him to leave my home and that I was goign to call the head office.

      On the same day I called the Head Office and I spoke directly to the Customer Service manager and told me that there is nothing further they can do for me. I *** ********* ***** *** asked even to refund part of the cost as I still do not have a working refrigerator. She *** ***** *** hung up the phone. I tried calling back and it appeared that my number may of been blocked.

      I've tried several time to call back and no response.

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After $660 plus they didn’t fix the issue and I had to buy a new dryer for $1100
      1. **Initial Issue and Service Request:**
      - ** Contacted A-Team Appliance Repair to fix our non-working dryer.
      - **Charges Incurred:**
      - $660 charged to ****** ending 7879.
      - $285 charged to ** **** credit card ending 0302.
      2. **Follow-Up Visit and Continued Issues:**
      - A-Team Appliance Repair returned to address the unresolved issue.
      - **Outcome:** The dryer issue remained unresolved despite the corrective measures taken.
      3. **Multiple Attempts to Resolve:**
      - **Dates:** Multiple calls and emails to [email protected] and ###-###-#### to
      address the ongoing issue.
      - **July 15, 2024:** invoice attached with payment pending on CC ** **** ending in **** The company repair person visited again, acknowledged the ongoing issue, and stated the
      following:
      - "This is an existing ongoing issue, that should not be a new invoice. It should be covered
      under warranty for faulty part."
      4. **E?orts to Seek Resolution:**
      - :** Contacted A-Team Appliance Repair head o?ce to resolve the issue.
      - Head o?ce response: No assistance provided, stating it was up to the manufacturer.
      - Request for part number and serial number was declined.
      - * ********* ******* * ********** * ***** ** ********** *** ********* ** ****** ******** ******* * **** ******** **** * ********** *** *** ******* ***** * *** ** * ***** * - Dismissive response: "No worries. There’s nothing else we could do." Call log indicated 2
      calls with the 12 minute call beginning at 4:06 pm.
      Given the unresolved issues and the repair technician's acknowledgment that the problem
      should be covered under warranty, I am requesting a full refund for the charges incurred:
      - $660 charged to **** ending ****.
      - $285 to card ending 0302.
      The repeated failures to resolve the issue and the inadequate customer service provided
      by A-Team Appliance Repair have caused significant inconvenience and financial loss.

    • Initial Complaint

      Date:27/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ******** *** *** ********* ********* They kept me waiting for a part for months saying it had shipped and just keep waiting, meanwhile it had been discontinued the whole time. I finally spoke to one of their agents who admitted that to me. And then soon after that, I couldn’t get in touch with that person anymore so I don’t know if they were fired for letting the cat out out of the bag. Anyway, I finally requested a refund as their policy is that they will refund you for parts if they can’t fix your problem. And they charged a restocking fee - even though there was nothing to restock, and they had never ordered the part because it doesn’t exist. Also, my dishwasher worked before they touched it. It was glitchy, but it worked. And they snipped out part of it and took it with . So basically I ended up with a charge and a dishwasher that no longer works. ****** ********** ******** ********

    Appliance Repair Team Inc is NOT a BBB Accredited Business.

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