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Business Profile

Collections Agencies

Veritas Alliance Incorporated

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Veritas Alliance Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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Veritas Alliance Incorporated has 2 locations, listed below.

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    Customer Complaints Summary

    • 175 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:27/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting calls asking for someone I don’t know and I’ve asked several times to remove my number. Please stop calling this is **********

      Business Response

      Date: 28/09/2023

      The business responded to this complaint but asked that its response not be published.

    • Initial Complaint

      Date:21/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from VERITAS Alliance Inc. saying I owe $11,231.88, but their settlement offer is only $4,492.75 ! Due Sept.29/23
      For their client *****.

      I have NEVER had a ***** account! They say this is a special promotional offer, etc.,payable at any ** bank branch via cash or certified funds.

      * ******* **** ** * ****.
      I have just finished a bankruptcy, and my debt trustees had NEVER seen or heard of this on ANY of my documents. They did full credit checks. I will soon have my Discharge papers.
      We've never heard of them.
      WHY is this happening? What am I to do about this? ** ****** ******** **** ** * ****, *** ** ** ** Hopefully you can report this, tell me what to do, especially if you've heard of, or dealt with, them before. Thank you so much. ***** *******

      Business Response

      Date: 27/09/2023

      The business responded to this complaint but asked that its response not be published.

    • Initial Complaint

      Date:19/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company Veritas Alliance INC has contacted me about an account that is supposedly in collections.
      The account in question dated in their letter for Sept 15th 2023 states that I have an outstanding debt which was purchased from *** ********** ******** *** **********.
      Their letter claims to represent *** They also claim to be authorized agent for the above noted client *** *********** and ***.
      I contacted *** my account with them is in good standing and it continues to be open at ***. They deny any company acting on their behalf concerning this account.
      I checked my ******* file and as of today this account is also in good standing with them, dated as of today Sept 18 2023. It also notes I have NO DELINQUENCIES and NO DEBT pertaining to this account.
      I ask that VERITAS:
      1) recheck their info
      2) send me a copy of the original contract showing the debt due
      3) Only communicate in writing
      I will provide the necessary documentation should you require that. However please make that request in writing ONLY and i will respond only after the requested documentation has been presented.

      Business Response

      Date: 28/09/2023

      The business responded to this complaint but asked that its response not be published.

      Customer Answer

      Date: 28/09/2023



      Complaint: ********



      I am rejecting this response because:  I have not received the requested information. I will list the info required as follows again for your reference 

      1) Copy of the ORIGINAL contract listing this debt. ( The contract I signed from ***) This should be in your possession along with my signature

      2) Any contract or correspondence from *** *********** along with any contract with them with my signature on it

      3) The full account number in question. If  this is an old account in order to find it  with ***, you must provide the FULL account number. This way I can have *** search this. If unable to provide this I cannot and will not be able to respond.

      4) When this debt supposedly took place?

      5) Please do not respond if you are unable to provide this documentation. If you are unable to provide this please cease and desist all contact.



      Sincerely,



      ***** ********

      Business Response

      Date: 04/10/2023

      The business responded to this complaint but asked that its response not be published.

      Customer Answer

      Date: 10/10/2023



      Complaint: ********



      I am rejecting this response because: After speaking with ***. They have done a thorough check for this account number.

      They found that there is no account with this numbering their system, no account with this number ******** to my name, and no account with this number ever sent to collections. Therefore there is no debt owed and no negligence on my part. I ask that you close this case. 




      Sincerely,



      ***** ********

      Business Response

      Date: 19/10/2023

      The business responded to this complaint but asked that its response not be published.

      Customer Answer

      Date: 24/10/2023



      Complaint: ********



      I am rejecting this response because: Your company is claiming that I owe a debt and you are also claiming to be a " duly authorized agent" for both *** and *** ***********. If you are in fact an agent the onus is yours. You should contact whomever contacted you. I am not the one to do your work for you. It is absurd that you would even suggest it. Your company should have a contact for both, and if not both one or the other *** and/or *** ***********. Please make contact with them and perform the necessary investigation you are referring to. If you are unable to find this debt I asked again that you cease contact. 



      Sincerely,



      ***** ********

      Business Response

      Date: 30/10/2023

      The business responded to this complaint but asked that its response not be published.

      Customer Answer

      Date: 01/11/2023



      Complaint: ********



      I am rejecting this response because: As per my previous correspondence the responsibility is yours to show evidence of the debt owed, If your client will not provide you with that old debt or not the onus is on you to get that proof. As you previously mentioned with lack of proof you will further reduce the debt owed. With lack of proof there is no debt owed. The responsibility is yours to provide that. As stated previously, I have contacted *** and they have advised that there is no debt owed from me in the account number you provided old or new or in any account number on their records. This is their collections department and the regular credit dept. They have searched all records for my name on any collection file old or new. Further to that they have let me know I am in good standing with them and have been. 

      At this point I believe we are going back and forth. My stance is that you provide me with evidence of the debt from the client you represent, I will not pay a fee to have you look for a debt that you claim to be collecting on. Furthermore if there is a debt which you have failed to prove there is, the statute of limitations is 2 years ,as I'm sure you are aware.. So if you are trying to indicate the debt was from 2009 that time has passed.

      You have not effectively been able to prove a debt exists the company you allegedly represent have indicated there is no debt owed now or previously. My suggestion to you is that you cease and desist contact and close the file and send a letter to that effect  via this service or you have the option to take the matter to court. 





      Sincerely,



      ***** ********

      Business Response

      Date: 13/11/2023

      The business responded to this complaint but asked that its response not be published.

      Customer Answer

      Date: 14/11/2023



      Complaint: ********



      I am rejecting this response because:

      I would like the file closed completely not put on hold. Please forward a letter that clearly states this.

       


      Sincerely,



      ***** ********

      Business Response

      Date: 22/11/2023

      The business responded to this complaint but asked that its response not be published.

    • Initial Complaint

      Date:18/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received repeated letters from Veritas Alliance indicating the *** ********** has forwarded a collection to their agency in the amount of ($3,790.54) for an unpaid balance. I have not had a *** ** since 2009 and had no balance at that time. The most recent letter (Sept 15) indicated that the actual amount was $7,581.07 and the "settlement offer" was $3,790.
      I contacted *** ********** on Sept 18 and they have no record of my account. Further, they do NOT refer to Veritas Agency for collection.

      Business Response

      Date: 28/09/2023

      The business responded to this complaint but asked that its response not be published.

      Customer Answer

      Date: 03/10/2023



      Complaint: ********



      I am rejecting this response because: As noted in my original complaint, *** has no record of this transaction. However, I will be in touch with them to share the documentation provided.



      Sincerely,



      ***** ******

      Business Response

      Date: 04/10/2023

      The business responded to this complaint but asked that its response not be published.

      Customer Answer

      Date: 05/10/2023



      Complaint: ********



      I am rejecting this response because: I need further details on precisely what department at **** ** ******** should contact Veritas. I spoke to several last time and require clarification in order to address this. 

      I will also request that the correspondence be in email format (rather than a telephone number) for documentation and legal reasons. 




      Sincerely,



      ***** ******

      Business Response

      Date: 19/10/2023

      The business responded to this complaint but asked that its response not be published.

    • Initial Complaint

      Date:28/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Veritas has been calling me for over 6 years for collections for a man with a Russion sounding name. I suspect he had my phone number before I got it. I've told them numerous times that I don't know him as I'm the only owner of *** ********. Personally I don't owe any money to anyone. They still call me for this man. I'm fed up as they won't stop. 6 years is beyond tolerance and is abusive. Please can you stop them.

      Business Response

      Date: 07/09/2023

      The business responded to this complaint but asked that its response not be published.

    • Initial Complaint

      Date:24/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a letter from veritas claiming I owe $17,341.50 that they are collecting for ********. I have never dealt with ******** in my life.

      Customer Answer

      Date: 06/09/2023



      still getting calls from Veritas with threats if I don't pay.
      ****** *****

      Business Response

      Date: 07/09/2023

      The business responded to this complaint but asked that its response not be published.

      Customer Answer

      Date: 08/09/2023



      Complaint: ********



      I am rejecting this response because: i have never had a ******** account in my life.



      Sincerely,



      ****** *****

    • Initial Complaint

      Date:28/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I resolved a debt, complete with release letter, then I get an email asking for more money to resolve a debt with the same company for the same amount. ****** **** *** ********** ***** ** **** ******** ********* ** ***** ***********.

      Business Response

      Date: 08/08/2023

      The business responded to this complaint but asked that its response not be published.

    • Initial Complaint

      Date:27/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The keep sending emails phoning saying that I owe *****'s. I have never had a *****'s account in my life. I have asked them to quit calling and change the number on file to cell number instead of my house but they don't listen.

      Business Response

      Date: 01/08/2023

      The business responded to this complaint but asked that its response not be published.

    • Initial Complaint

      Date:27/07/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving daily calls from this business. We obtained this cell phone number from Telus about a year ago, I assume it must have belonged to someone else before. Currently, this is a confidential company cellphone, on a do not call list.

      I am not sure what this is about but we do not answer calls on this phone outside of company calls. Please stop calling this number. Thank you.

      Thank you.
      Darren Wu.

      Business Response

      Date: 01/08/2023

      The business responded to this complaint but asked that its response not be published. 

      Customer Answer

      Date: 01/08/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** **

    • Initial Complaint

      Date:13/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They called me at 6:54 on July.11. They have called many times.It is a recording asking for **** **** if yes press one.I hang up.I do not owe any money and if there is any owing it has been at least 15 years so why are they ********** me.I want them to stop calling me.

      Business Response

      Date: 17/07/2023

      The business responded to this complaint but asked that its response not be published.

      Customer Answer

      Date: 18/07/2023



      Complaint: ********



      I am rejecting this response because:



      Sincerely,**** ****


      As far as I am concerned that debt does not belong to me.I have never received a letter from that company.They need to stop ********** me and quit contact 

                                   **** ****

                                        

      Business Response

      Date: 24/07/2023

      The business responded to this complaint but asked that its response not be published.

      Customer Answer

      Date: 31/07/2023



      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      **** ****

    Veritas Alliance Incorporated is NOT a BBB Accredited Business.

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