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Business Profile

Collections Agencies

Veritas Alliance Incorporated

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Veritas Alliance Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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Veritas Alliance Incorporated has 2 locations, listed below.

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    Customer Complaints Summary

    • 174 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:23/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These *********** people keep calling me, leaving voicemails, and changing the numbers they call from. They ask for someone named Phil who is not me. When I finally answered, the prompt says to "press 2 if you are not Phil ___", which I did. How are these people still allowed to operate?

      Business Response

      Date: 07/03/2023

      The business responded to this complaint but asked that its response not be published.

    • Initial Complaint

      Date:22/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Veritas called me quite.a few times in 2021. Eventually I answered, they were looking for a gentlemen named ***** ******* - I assume he had the phone number I now hold prior to me having it. I told them that’s not me, they said he owes them money and I said fair but I don’t know this person. They asked if I had his address or real phone number I said no. They asked me to add him on ******** and I said no. The calls stopped.
      Now 2023, they call me anywhere from 1-20 times a day. Sometimes hours between calls sometimes seconds, literally seconds between calls. This is harassment and if it doesn’t stop I’ll call the police. I don’t know who it is they’re looking for and they need to stop. I’ve clocked them but today alone they left 5 voicemails.

      Business Response

      Date: 07/03/2023

      The business responded to this complaint but asked that its response not be published.

    • Initial Complaint

      Date:16/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They call my previous employer once or twice a week for a debt that is over 7 years. Very annoying and unprofessional

      Business Response

      Date: 17/02/2023

      The business responded to this complaint but asked that its response not be published.

    • Initial Complaint

      Date:15/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Non stop harassment calls looking for someone else. I have had the same number it is 7 years. Not sure where they got my number or why they are looking for someone else after 7 years. I get calls 3 times daily and they do not stop when I pick up I end up on hold forever. Stop call me!!!!

      Business Response

      Date: 17/02/2023

      The business responded to this complaint but asked that its response not be published.

    • Initial Complaint

      Date:15/02/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past few months, we have gotten at least one call a day from this company which I just learned is Veritas Alliance, a debt collector. Sometimes we get up to three calls a day. Sometimes there is a recording, other times there is a person asking to speak to someone who I don't know. I would like them to stop calling our number immediately, we do not owe any money to this company. Thank you. I don't understand why we allow ******** companies like this to exist in our country. ****** *** ***** ***** ****** ** ******* ** ***********

      Business Response

      Date: 17/02/2023

      The business responded to this complaint but asked that its response not be published.

      Customer Answer

      Date: 17/02/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

      If any further calls to my number are received I will be making a complaint to the police.




      Sincerely,



      ***** *****

    • Initial Complaint

      Date:14/02/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been receiving calls for the past 2 years looking for someone that is not here.
      When we finally got through after several calls were made to reach Veritas Alliance, we notified them and the calls stopped. For the past month, calls have resumed again. On occasion, 2-3 times in a day.
      We are a business and the calls have become quite disruptive especially when a request to stop calling was already made and calls are resuming again.
      Some calls are automated asking us to press 1 or 2. Neither option connects to anyone.
      Other calls are automated and providing a number to call back (1-************). I just tried again and after a 20 minute hold, it ended with an automated message stating that representatives and busy and to try again another time.

      Business Response

      Date: 17/02/2023

      The business responded to this complaint but asked that its response not be published. 

      Customer Answer

      Date: 17/02/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      *** ******** *** ******* ****

    • Initial Complaint

      Date:14/02/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by Veritas Alliance Inc. on behalf of their client *** ***** ****** Inc. ****** stating that I have an outstanding debt from over 30 years ago and the original creditor was ************* ******** *********.
      The amount is $6,896.67 settlement offer $4,138.00.and when I contacted them to find out what this was about they said they would settle for $2,000.00 right then.
      I have never been in a ******** facility in my entire life.
      This debit is not mine and I don’t want to hear from anyone about this issue again.
      They have done a soft inquiry on my credit and stated in the letter they sent me dated January 15 that they know I have the means to settle the debt.
      Regards, **** *******

      Business Response

      Date: 16/02/2023

      The business responded to this complaint but asked that its response not be published.

      Customer Answer

      Date: 23/02/2023



      Complaint: ********



      I am rejecting this response because:

      this supposed debt is over 30 years old and is not mine. Any investigation should have been done before I was ever contacted.

       The only acceptable solution regarding this matter is no further action regarding collection of this debt.

      Again, this debt is not mine I have never been in a Citizen Bank facility in my entire life and therefore will not accept responsibility for this debt.




      Sincerely,



      **** *******

      Business Response

      Date: 24/02/2023

      The business responded to this complaint but asked that its response not be published.r.

      Customer Answer

      Date: 09/03/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will therefore expect to receive no further communication from anyone regarding this debt that is not mine.



      Sincerely,



      **** *******

    • Initial Complaint

      Date:02/02/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since last year, I keep getting ******** by Veritas. They won't stop calling me and even after blocking their number, they still try to reach me with other numbers and they leave voice messages. I had to silence all calls from my phone for over year just so I wont receive the call notification which made me miss many job opportunities. They have destroyed my life. Today (31/01/23), they left me another voice message so I called back and asked them what it was about. The agent on the phone told me that they were calling me because they wanted to speak to a gentleman (which they proceed to give me a name) but I told them that it wasn't me. I told them that it wasn't my name and that I am a woman and that they got me mistaken with somebody else. The agent then proceeded to ****** at me saying that I was ***** and that I was the gentleman they were looking for. He said that I looked like pinocchio because of how much I was lying. He started *********** me saying that he would never stop calling and that he would never remove my phone number from their files because he "knows im him" and then hung up on me. I was so shocked that it took me a moment to process exactly what had happened. It took me a minute but I took the courage to call back hoping I could talk to someone else who could respond to my request and it was the same agent again. As soon as I said hello, he cut me off and told me that what I was doing was unnecessary because he will always call me and then hung up. I tried calling back but it was silent for a couple of seconds then they hung up. I am actually scared for my life. I do not know any of these people. I am not the person they are looking for. I looked online and all the reviews are saying the same thing as i'm saying. **** **** *** ***** ** ******* I am filing a complaint today because I do NOT want to receive anymore calls from Veritas. I already called the police and told them about this situation.

      Business Response

      Date: 16/02/2023

      The business responded to this complaint but asked that its response not be published.

      Customer Answer

      Date: 16/02/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** ******

    • Initial Complaint

      Date:31/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I literally just got off the phone with a **** **** operator .. what kind of service are you running ? I called in about a letter sent about a debt that isn't mine but Instead of giving me possible options or asking followup questions I was met with . " well if that's not your name I can send you a bill with your name on it "

      Why would I pay a 12 yr old bill for a service I never had ? The answer is because THEY say it's me and if I don't pay it they're going to stomp all over my credit to get the money from me .. thanks alot Veritas! Im So glad people I've never met before can tell me they're going to essentially ruin my already miserable Canadian life .

      If in the event I did owe that money I wouldn't pay it to them .. **** **** *** **************.. I expect to have this dealt with immediately before my credit suffers any more from this tomfoolery
      I'm disappointed in the way they handle business , **** ************** ***

      Business Response

      Date: 09/02/2023

      The business responded to this complaint but asked that its response not be published.

    • Initial Complaint

      Date:25/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Veritas reported to credit bureau that I owned money to ****** ************** account that is 15 year-old.

      I told the veritas **** agents in the phone they are looking for the wrong person, wasn't me to delete my number

      Yet They have been ********* me , made a ********** report to my credit profile which damaged my credit score .

      Business Response

      Date: 09/02/2023

      The business responded to this complaint but asked that its response not be published.

    Veritas Alliance Incorporated is NOT a BBB Accredited Business.

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