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Business Profile

Disabled Persons Assistance

National Disability Credit Alliance Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Disabled Persons Assistance.

Reviews

Customer Review Ratings

2.16

Average of 51 Customer Reviews

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Review Details

  • Bader H

    Date: 18/12/2023

    Bader H

    Date: 18/12/2023

    Good and productive experience with NDCA,
    Thank you Samridhi M. Client Relationship Manager
    She is very Well experienced and has a professional communication skills

    National Disability Credit Alliance Ltd

    Date: 27/12/2023

    Hi *****! Thanks for your kind words and we are happy to have given you good customer service. We'll make sure that Sam knows about your comments!

  • Debbie B

    Date: 05/12/2023

    Debbie B

    Date: 05/12/2023

    Very professional very helpful the work they did on my case was amazing

    National Disability Credit Alliance Ltd

    Date: 06/12/2023

    Hi ******! Thanks for sending us a full-star review! Our goal is to make sure that all clients experience just the best customer service. Thanks!

  • Brenda L

    Date: 24/11/2023

    Brenda L

    Date: 24/11/2023

    I filled an application with this company & was told I would receive $8,000. The money was never received, they accessed & manipulated my CRA account, kept the money & now they keep invoicing me with interest for their services

    National Disability Credit Alliance Ltd

    Date: 04/12/2023

    Hi ******. Sorry if there has been some misunderstanding about your application. I believe that you have spoken to one of our representatives last week to clarify things. Should there be anything that you need, please don't hesitate to contact us like you did. Thanks!

    Brenda L

    Date: 06/12/2023

    This complaint was filled prior to speaking to one of your representatives, last week, after several attempts in trying to contact someone. I understand what you’re saying & appreciate your response . I’m still waiting on a follow up letter regarding our conversations, so I can respectfully move forward in resolving this matter & have my daughter’s name cleared.

    National Disability Credit Alliance Ltd

    Date: 08/12/2023

    Thank you. Rest assured that we will get back to you once we have updates on the case. 

  • Dorothy M

    Date: 24/11/2023

    Dorothy M

    Date: 24/11/2023

    Very professional but friendly. Also very efficient. I had my refund in less than a week.

    National Disability Credit Alliance Ltd

    Date: 08/12/2023

    Hi *******! We are glad that you had a good experience with us. Please don't hesitate to let us know if there's anything you need to know about the application. Thank you!

  • Alice M

    Date: 17/11/2023

    **** **** **** **** *********
    I have never before encountered a business this disingenuous, ***** ********* practices
    Ronalyn is behaving like a *****, yet the way she structured the claim did not make sense to begin with.
    When we informed her that we are withdrawing from the claim as our doctor did not support it, she sent email after email trying to force us to give her access to our CRA account!
    *** *** ***** ****** ******* ***** **** **************** ********* ***** *** ********* *** ** *** **** ** **** **** ****** **** ***** 
    A most terrible, worst experience causing nothing but stress and negativity.

  • Akoma N

    Date: 06/11/2023

    *** **** ********** This company filed an application for us, when I couldn't get a letter from my doctor and told them we've withdrawn, they won't stop requesting 650 dollars. We got a letter from CRA indicating that there is no refund and shared it with them. Yet they won't stop asking for money. We've requested their own proof that got us any refund and they didn't have anything to show. Yet they came back insisting that they want access to our CRA Account. ***** ****** *** ** ************** *** ***** ******* **** **** ******** ** ***** ******* ** **** *** ****** ** ***** *** ******* *** ***** **** to pay for a service when none was delivered.

  • Brian S

    Date: 07/10/2023

    Brian S

    Date: 07/10/2023

    *** **** ** *** ******* **** ******* * **** **** ***** ******* After filling out the initial application they asked me to get more information from my doctor. My doctor told me that he wouldnt fill out or have any thing to do with this company and suggested that i send the dissability forms directly to *** myself. He filled out the forms for me and charged me 90.00 which i sent to ***. Four months later i recieved a refund from *** and on the same day i got an email from NDCA stating i owed them 25% due in 5 days or it would go to a collections agent. I had sent them many emails and phone calls to cancell my application which were never answered.
    Since my doctor would not fill out the forms and i cancelled with them...why and how do they expect to be paid for the service that they did absolutely for me since i did all the paperwork needed.
    ** ****** ** ******* *********** ***** **** ** **********

    National Disability Credit Alliance Ltd

    Date: 27/12/2023

    Hi *****. Our apologies if you felt that way. We believe that you have been in contact with our team sometime in October and we have catered your request. Thank you and please let us know if there's still anything we can help you with. 

  • Hunter F

    Date: 21/09/2023

    Hunter F

    Date: 21/09/2023

    ************* **** **** **** ***** **** *********** **** ** *** **** ********** *** ************* ******* **** ** ***** ** *** * **** *** ******* *******
    On signing with these guys to broker my DTC application, they were seemingly all fine at the beginning, **** *** ** ****** *********** ** ******* **** **** ** *** *** ***** ** ******** **** ** *** During the process, *** *** **** ** ***** ****** **** *** ****** *** **** **** ** *** **** to find they had instructed her to go against the CRA’s instructions/requests, as well as myself regarding any action to be taken forth except for whatever actions whether legal or illegal, as well as demanding I pay for an invoice I did unauthorize the amount for. They also made promise of this sizeable return which was in fact 1/6th the amount of their promise. ** ****** had them taken off of her CRA and blocked and they are now ********** her to no end. I’ve now had to do the same thing. T**** ****** **** ** ******** ********** **** ***** **** *********** ***** *** ********** * ** ** ** *** ****** **** ***** **** *** *** ** **** **** * ******* **** **** *** **** ** ** ********** **** ** **** *** **** **** ****** *** ******** ******* ******

    National Disability Credit Alliance Ltd

    Date: 04/11/2023

    Hi ******. We apologize if you felt that way. However, there our team has executed tax works resulting to submissions and release of refunds. For the amount, the credits you are entitled to claim would be directly related to the income tax paid while living with your disability. The access we are requesting from your mother as well is for us to check if the work we've submitted got approved by the CRA or needs canceling, either way, we still need access. We would love to talk the process further with you and give you more clarity for invoicing. Please let us know of your most convenient time for a call. Thank you.

  • Renee A

    Date: 08/09/2023

    Renee A

    Date: 08/09/2023

    If I could give no stars that would be the case. ******** staff, never dealing with this place again. ******** business practice, lacks proper business and professional etiquette. Agents *** ********* ************** *** don’t get back to clientele. ********** ********** ***** ** * ****** representative’s by the names of Charla, Terrence and Vasu lack customer care, respect and in my eyes brought down the whole dignity of NDCA. * ******** ********* *** ******** **** **** *******, I asked to personally speak with Senior Management they declined to get back to me. Vasu a general manager stated he is the highest of management at NDCA, and ********* **** since he confirmed that Senior Management did not want to speak with me. Altogether the staff as a whole are ********* and the company’s main goal is getting paid that 25% plus tax, their care for clients is out that window, especially dealing with people on disability. Extremely Horrible experience will never use this company EVER again.

    National Disability Credit Alliance Ltd

    Date: 27/12/2023

    Hi *****. Our apologies for any inconvenience that the application has caused you. We would like to rectify the issue if you allow us to. We just need to get your case# if you have it or the phone number, email address you've associated with the application to pull up your record. Thank you. 

  • Jeffrey C

    Date: 16/06/2023

    Jeffrey C

    Date: 16/06/2023

    *** **** ** * ******** **** ********* ** ******* ** *** They never answer the phone, emails. They take more than they promise. In a contract signed by me i agree to pay them 25% of the money they retrieve plus taxes. However they actually take more. For an example I received a refund of $124.92. So according to the contract they should get $31.54 plus roughly $18. Instead they took $76.44 and they refuse to pay me the difference. This should not be happening.

    National Disability Credit Alliance Ltd

    Date: 27/12/2023

    Hi *******. Our apologies for the inconvenience. We have sent you an email explaining what happened to the refunds and how the invoice amount was generated. If you felt like the explanation was not enough, please let us know so we can send you the Statement of Account for you to see the actual breakdown. Thank you. 

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