We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financial Services

PRA Group Canada Inc.
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Reviews

This profile includes reviews for PRA Group Canada Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

PRA Group Canada Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.17

    Average of 23 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • kyle j

      Date: 06/11/2023

      kyle j

      Date: 06/11/2023

      Horrible. I get calls everyday. ********** ********** **. ***** ******* me by stating they never received one of my cable boxes which I did infact send back and they put me into collections. This was over 7 years ago. I refuse to pay for someone elses mistake.

      PRA Group Canada Inc.

      Date: 07/11/2023

      PRA Group is not attempting to contact you in regards to a ***** *******. Can you please contact one of our Recovery Specialists at 1-866-226-8881 to verify your identity, once this has been achieved they will be able to provide you details of what you are being contacted about. Alternatively, you can email [email protected] with your phone number and I can add it to our Do Not Call list.

    • Hamidullah A

      Date: 05/10/2023

      *** *** * ******** I received a letter from you today and I called you and talked to your agent. I hope you would stop ********* ** ****. I will block your phone calls and ignore your letters.

    • Phillip M

      Date: 18/08/2023

      Phillip M

      Date: 18/08/2023

      I have 3 credit monitoring services. I have no outstanding debt. I get 3-5 of these calls a day. No voicemail left. I refuse to answer calls from people or companies I don't know. Please stop calling me, this is harassment.

      PRA Group Canada Inc.

      Date: 18/08/2023

      Your review has been forwarded to the Compliance department for review and response.
      Can you please contact [email protected] to provide the phone number you'd like us to stop calling.

    • Jessica M

      Date: 18/07/2023

      Jessica M

      Date: 18/07/2023

      Call me all the time, I blocked the number but they fill my voicemail box. I don't have any outstanding debt. Please if you get a call from this number do not give them any personal information or money. ** ** * ******** ***** ** ******** **** ** **** **** * ******** **** *** *** * **** *********

      PRA Group Canada Inc.

      Date: 20/07/2023

      Your review has been forwarded to the Compliance department for review and response.
      As I am unable to find your name in our system, I believe we may be calling the wrong number. Can you please email [email protected] with your phone number, and I'd be happy to check.

    • Alan L

      Date: 09/05/2023

      This (supposed) company has been sending me letters about money I owe from National Bank of Canada for $2850.56. The "current principal balance as of 2023.04.21 is $1708.66." Then, another note indicates: "Make a one-time payment of only $768.90 to settle your account and SAVE $939.76." Seriously, folks!! ** **** ***** * ***** **** *** ** ****** I have never dealt with National bank. They can't even get my name correctly (listed as Alban). * **** ***** *** * *** ** *** *** ** **** **** *******. I have never paid them, nor do I ever plan to pay them anything. **** **** *** ***** ** ******* *** *** **** ** ***** *************** * *** *** ****** ** ** **** ** ****** ** ************ (Too bad the one star rating is the lowest we can chose from.)

    • Andrew D

      Date: 24/04/2023

      Andrew D

      Date: 24/04/2023

      Have called about a debt that I don't have and have confirmed with original lender they have sent paper work showing I don't owe anything yet over a year of 5 to 6 calls a day. **** ** ********** *** I have told them over and over to send me proof of this money owing and where it's from so I can chase the original company dell financial. They have supplied nothing dell says I owe/owed them nothing past due. I have got upset a few times where instead of explaining to get me not mad they hang up and call an hour later. My mext step is legal action.

      PRA Group Canada Inc.

      Date: 28/04/2023

      Your review has been forwarded to the Compliance department for review and response.
      In reviewing the account I see you made an arrangement in 2021 to resolve the matter, however, you never followed through.
      Just recently you spoke with a Recovery Specialist and requested a letter, a letter was mailed and you should receive it shortly. If after reviewing the letter you determine this is something you'd like to resolve, please contact the number on the letter. If you believe the account to have already been resolved, please forward supporting documentation to [email protected] so we can investigate further.

    • jamp k

      Date: 05/04/2023

      jamp k

      Date: 05/04/2023

      PRA been calling me everyday try to collect dead credit I just simply blocking them now they deal with my answer message
      do pra have a right to check your credit history just want to know because they been checking my credit history
      remember one thing if 6 years pass no need to pay them

      PRA Group Canada Inc.

      Date: 12/04/2023

      Your review has been forwarded to the Compliance department for review and response.
      Debts in Ontario do not extinguish, being passed 6 years only means that a bad debt can no longer be reported to your credit bureau, however, it is still collectable. Inquiries into your credit bureau are done in order to locate updated contact information. If you are disputing the validity of the unresolved file in our office, you can contact one of our Recovery specialists at 1-866-226-8881 to discuss the matter further.

    • Wendy T

      Date: 16/03/2023

      Calling a cell number that WAS NOT provided as a method of contact. Called 4 times in a 7 day period! These guys are just breaking all the rules!

    • Leslie V

      Date: 10/03/2023

      Leslie V

      Date: 10/03/2023

      Have a bad debt that was written off 10+ years ago. Returned from living abroad and PRA is suddenly trying to collect the debt. **** confirmed that it was written off so stop ********** ***

      PRA Group Canada Inc.

      Date: 16/03/2023

      The file in question has been moved to a "Cease" status which restricts all communication going forward. Should you wish to resolve the matter in the future, you can contact one of our Recovery Specialists at 1-866-226-8881.

    • Stephen G

      Date: 27/01/2023

      Stephen G

      Date: 27/01/2023

      ********** * **** ******** Tried to tell me I owe money for BMO credit card yet my credit check shows 0 accounts in collections and my banks main branch also confirmed all accounts are paid in full and in good standings. One guy who called me you could literally hear him smoking a bong. Definitely a bad company with lack of management when trying to collect on a debt that was paid in full 7 years prior. They want "proof of payment" but BMO said don't send anything ** **** *** ****** ****** ** ***** ******* ******* *** *****. BMO confirmed they would contact me directly by mail for accounts owing and not through an external company.

      PRA Group Canada Inc.

      Date: 30/01/2023

      Your BBB review has been forwarded to the Compliance department at PRA Group Canada for review and response.
      I'm sorry to hear about your bad experience with one of our Recovery Specialists.
      You would not be seeing this file on your credit report because the file in question is fairly old, bad debts only stay on your credit report for 6 years from the date of delinquency. If the account in question is in fact paid in full, proof would be required in order for us to close the file.
      Upon listening to the call, I can confirm the allegations of the representative smoking a bong were found to be untrue.
      If you have any questions or you wish to forward your proof of payment, fell free to email [email protected].

    PRA Group Canada Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.