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Business Profile

Home Warranty Plans

Zucora Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2.75

Average of 44 Customer Reviews

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Review Details

  • Linda L

    Date: 30/11/2022

    Linda L

    Date: 30/11/2022

    Very good service, professional technician, really pleased with the experience.

    Zucora Inc.

    Date: 05/12/2022

    Hello Linda, our customers are our number one priority, and we are thrilled to know that you received such great service. Thank you for sharing your experience!

  • Wendy A

    Date: 29/11/2022

    Wendy A

    Date: 29/11/2022

    Highly Suggest before purchasing ANY FURNITURE from a furniture place check to see if Zocora is their Insurance company and if so RUN. They just want your money and then ignore you or use some excuse not to insure your item. Each time you talk to them their excuses change, they are RUDE and Should not be in business. After reading this message Zorcora, please don't comment about how sorry you are because you are not, just take the insurance money and run should be your moto. PS had to give a 1 star because they have nothing lower.

    Zucora Inc.

    Date: 05/12/2022

    Dear Wendy, we understand your disappointment that the plan doesn't provide the coverage that you anticipated. Thank you for speaking with us, we appreciate the opportunity to address your feedback and concerns while we look into a possible resolution.

  • Bonnie S

    Date: 16/11/2022

    Bonnie S

    Date: 16/11/2022

    Very professional. Gentleman was on time. Very polite and explained everything to me.
    Would recommend

    Zucora Inc.

    Date: 18/11/2022

    Hi ******, we love to hear from our customers, and we are glad that you are satisfied with the service provided by our technician. Thank you for the feedback.

  • Anastasia H.

    Date: 26/10/2022

    Anastasia H.

    Date: 26/10/2022

    This was a very seamless experience. Online booking, reminders, including the name of the service provider, and on time arrival. Procedure was done properly, and technician was friendly and helpful.

    Zucora Inc.

    Date: 25/11/2022

    Hi Anastasia, thank you for taking the time to share your experience.

  • Fran M.

    Date: 21/10/2022

    Fran M.

    Date: 21/10/2022

    I have been waiting to get my couch repaired for months now. I spend quite a bit on it. I'm in contact with the repair company. It took them along time for them to come to look at it, now I'm waiting again for Secora to approve the repair that's what the repair company told me. Someone is not being totally honest, or not doing their job. I just want my couch fixed.
    Needless to say, I'm not happy with the whole process. I will never get another Secora product again.

    Zucora Inc.

    Date: 25/10/2022

    Dear ****, we are sorry to hear that there have been delays in resolving your service request and understand your disappointment. Thank you for speaking with us, we appreciate the opportunity to address your feedback and concerns.

  • Dave Y

    Date: 30/09/2022

    Dave Y

    Date: 30/09/2022

    I have been waiting nearly 11 months to have the recliner on my sectional repaired. There has been over 7 promises broken of email/ phone calls of parts are in, to waiting on parts. Technician will contact you in next 3-4 business days to be out to repair.
    This company Zucora is the WORSE warranty dealing I have ever had in my entire life.
    An absolute joke and waste of money.
    So regret accepting the warranty offer to buy through **********.
    Completely utterly dissatisfied !!!!!

    Zucora Inc.

    Date: 03/10/2022

    Hi ****, We are very sorry for the delays in resolving your service request and would like to make your experience better. We have tried to reach you to address your concerns but we haven’t been able to connect. If you could kindly call us at 1.800.388.2640 and ask for *******, we will be pleased to discuss further.

  • Linda T

    Date: 21/09/2022

    Linda T

    Date: 21/09/2022

    The person who came to treat our couch and love seat was quick and efficient. He told us to let the furniture sit for 3 hours to dry, we were very pleased with the service.

    Zucora Inc.

    Date: 22/09/2022

    Hello *****, it is our customers that allow us to continuously improve the way we do business. Something that we are really proud of, is the quick response time and efficiency of our technician. Thank you for the review.

  • Dan D

    Date: 13/09/2022

    Dan D

    Date: 13/09/2022

    The Man who came to our house to put the coating on our couch was Amazing and very kind man. He also came early that day to accommodate our schedule in our house. was very good and was not here very long and very professional .

    Zucora Inc.

    Date: 15/09/2022

    Dear Dan, we appreciate that you took the time to submit this review. Thank you.

  • Sam S

    Date: 09/09/2022

    Sam S

    Date: 09/09/2022

    Representative was very nice and explained what to do and to do this twice a year to help extend the life of the leather furniture. He was quick, efficient and very easy to speak to.

    Zucora Inc.

    Date: 15/09/2022

    Hi ***, we love to hear from our customers, and appreciate that you took the time to submit this review. Thank you

  • Monica E

    Date: 07/09/2022

    Monica E

    Date: 07/09/2022

    Friendly efficient service. Great communication with timing of arrival.
    Great experience.

    Zucora Inc.

    Date: 08/09/2022

    Hi ******,
    Thank you for taking the time to submit your review. We appreciate your feedback!

Zucora Inc. is BBB Accredited.

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