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Business Profile

Home Warranty Plans

Zucora Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2.75

Average of 44 Customer Reviews

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Review Details

  • Doris G

    Date: 26/04/2023

    Doris G

    Date: 26/04/2023

    Josh was great in helping me out by explaining the warranty issues. He thoroughly explained my choices and listened to my situation. His ability to react helped me at ease to appreciate the outcome. Thanks again Josh!

    Zucora Inc.

    Date: 17/05/2023

    Hello Doris, we love hearing from our customers and we are delighted to see that you were provided with such great service. Thank you for taking the time to submit this review!

  • Ken P

    Date: 21/04/2023

    Ken P

    Date: 21/04/2023

    We purchased furniture from ***** in *** **** and bought extended Warranty through Zucora , we hade an issue with our sofa anf after months they said they were goint to send a technician , but weeks went by with email after email and no technician , now there saying its a supply chain issue.
    Thanks for the update

    Zucora Inc.

    Date: 17/05/2023

    Dear Ken, we are disappointed to learn and apologize that there have been delays in contacting you and resolving this service issue. While we try to resolve service requests as quickly and efficiently as possible, some delays are unfortunately out of our control. However, we would like to thank you for speaking with us today and providing you further updates on your service request. Thank you.

  • Brittany B

    Date: 05/04/2023

    Brittany B

    Date: 05/04/2023

    This review is for a couch protection done. He was very quick and informative about drying times etc. thank you!

    Zucora Inc.

    Date: 14/04/2023

    Hi Brittany, thank you for sharing your feedback. We appreciate the time you took to submit this review

  • Hilton H

    Date: 01/04/2023

    Hilton H

    Date: 01/04/2023

    I bought a reclining sofa and love seat. The stitching on the love seat was repaired twice through Zucora. The third time the stitching needed to be repaired, the stitching was just out of warranty. Having been repaired twice, they should have filed a request to replace the love seat, but never did. The sofa recliner was also repaired under warranty. Now that the sofa recliner needs to be repaired again, Zucora has not contacted me since November 2022 to resolve the issue, despite numerous emails. I finally went to the store that I purchased the furniture from to see if they can get Zucora to respond. The recliner mechanism is still under warranty. I am appalled by their change in customer service.

    Zucora Inc.

    Date: 11/04/2023

    Dear Hilton, we are disappointed to learn and apologize that there have been delays in contacting you and resolving the issue with reclining operations of the sofa. Thank you for your time to talk to us regarding the service plan coverage, we are happy that we were able to answer your questions and agree on the next step towards the resolution.

  • Carly C

    Date: 21/03/2023

    Carly C

    Date: 21/03/2023

    They have been terrible to deal with. NO one answers the phone, or their online chat. I keep calling back to the store we bought the insurance and furniture from and they keep saying to contact Zucora. Well its impossible. I have now been waiting since Feb 1 to even get a response to my service request on my two warranty issues.

    Zucora Inc.

    Date: 23/03/2023

    Hi Carly, we apologize for the delays in resolving your service request. Thank you for sharing your feedback and for giving us the opportunity to speak with you today to discuss your concerns regarding your furniture.

  • Linda P

    Date: 24/02/2023

    Linda P

    Date: 24/02/2023

    This review is for the problem with a stain. I had Zucora stain protection. I spilled a drink on my sofa December 2020. No treatment would remove it. I spent 15 months trying to resolve the issue with Zucora. They were ok to deal with until they found out the fabric was discontinued and they would have to replace the sofa instead of two cushions.
    It took over 70 emails and several phone calls from myself and the furniture store where I bought it to get them to finally pay up this morning. Stay.away.from.Zucora. Read all their One Star Reviews on Google.Read all the complaints from dissatisfied customers on this site.
    Get a bottle of *********** and do it yourself!

    Zucora Inc.

    Date: 06/03/2023

    Dear Linda, we are sorry to hear that the service claim process did not meet your expectations. We are proud of having over 2300 reviews with an average rating of 4.4 and we strive to maintain high levels of customer satisfaction. We are pleased to see that we were able to provide a resolution to your service request. Thank you.

  • Darren R

    Date: 14/02/2023

    Darren R

    Date: 14/02/2023

    Service is the best !! The people I talk to on the phone are very helpful and gets me what I need to clean up cat pee ! The stuff they sent really does work !!

    Zucora Inc.

    Date: 21/02/2023

    Hi Darren, we always look forward to providing solutions and taking care of our customers, and we are proud to know that you received such great customer service. Thank you for taking the time to submit this review.

  • Peggy B

    Date: 03/02/2023

    Peggy B

    Date: 03/02/2023

    VERY POOR SERVICE, STILL WAITING.....
    We have been waiting for a part for a sofa we bought from ****** in Alberta since May 2022. No follow up except for the same old excuse "we are currently waiting on the manufacturer to get back to us regarding the parts needed for repair of your items" from zucrahome.com
    Seriously??? One small part and you have none in stock for almost a year. What good does it do to buy a warranty? You should be returning peoples warranty cost or extending the warranty the length of time it took for parts.
    Very shoddy service

    Zucora Inc.

    Date: 06/02/2023

    Dear Peggy, thank you for submitting your feedback. We are disappointed to learn about your experience which is inconsistent with the service we provide and not in alignment with our values; we would like to extend our apologies as we look into this matter and resolve it. We tried to connect with you but were not able to reach you. If you could kindly contact us during normal business hours, at your earliest convenience at 1.800.388.2640 and ask to speak with the Ombudsman Office. Thank you for giving us the opportunity to address your concerns.

  • Kevin W

    Date: 31/01/2023

    Kevin W

    Date: 31/01/2023

    It took them A while to get my chair repaired. But customer service was great to deal with and went out of their way to be helpful.

    Zucora Inc.

    Date: 01/02/2023

    Hello Kevin, thank you for sharing your experience. We are glad that we were able to assist you!

  • A. G.

    Date: 03/01/2023

    A. G.

    Date: 03/01/2023

    Terrible service! Plan is very sketchy and doesn’t cover what we thought it would. We purchased our furniture from Mobilia and took the Zucora protection coverage to the tune of approx $600. Seems to me like this coverage covers nothing. After two months I did a follow up call to my service request and found out that our service request some how didn’t make it to the technician. Poor quality sofa and after 2 months just about every color of clothes is transferring to the leather. It’s white and was very expensive! So far very dissatisfied with the furniture and the insurance coverage. Guess I will have to resolve in small claims court.

    Zucora Inc.

    Date: 04/01/2023

    Hello Arlene, we regret that we did not meet your expectations and would like to extend our apologies. We have tried to contact you to address your concerns, but unfortunately we have not been able to reach you. Kindly contact us at 1.800.388.2640 and ask for the Ombudsman Office or send an e-mail to [email protected] so we can discuss your situation further. Thank you.

    A. G.

    Date: 07/01/2023

    Thank you for reaching out. Service technician has been booked and a resolution is in the works by Mobilia for the sofa quality. Looking forward to a temporary resolution for the stains from Zucora until a new sofa is received.

    A. G.

    Date: 09/01/2023

    We are very satisfied with the resolution from Zucora. It took a while but all our issues were addressed.

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