Reviews

Review Details

• Review fromSamir s

  Date: 31/08/2023

  1 star
  The worst customer service I’ve ever had
  When I bought my 2023 CRV the dealership sold me Honda plus which covers the tires the salesman didn’t explain anything of how to use it and what is in its fine print
  One day I got a flat tire *** * *** ***** ** * ****** *********** I was just beside Midas so all what I did is that they helped me install the spare tire ** ** ** ** ****** *** after I replaced the flat tire because it wasn’t fixable
  I called the dealership and the salesman who sold me the car with Honda plus told me to bring the car and the defected tie for reimbursement
  When I went to the dealership they rejected my claim and advised me to contact Honda Canada
  When I called the customer service agent was very understanding and she opened a file for my complaint and told me that someone will contact me shortly
  After I don’t remember how many weeks my case manager contacted me and asked for another time to review the case
  Her response was unfair ignoring all my logic and even kept ignoring answering my logical question because simply it put her in a corner
  I’m very disappointed with Honda

• Review fromWondwosen F

  Date: 22/08/2023

  1 star
  **** * ******** *******! I’ve been waiting for parts I ordered for the last 3 months and no follow ups, they just keep telling me they don’t know when it’s coming. I’ll never buy a Honda again!!

• Review fromTara R

  Date: 08/08/2023

  1 star

  Tara R

  Date: 08/08/2023

  I bought a new 2015 Honda fit March 2016. So far one month after buying it I had to have the system booted. Then there was a recall on the airbag but not my VIN. Airbag lights been on the whole time and Honda Canada doesn't care. Then I got a warranty issue with my timing chain and it was fixed at 89,000 km and has to be fixed again at 117,000. Honda says they won't fix it because I need my oil changes which I gave to Honda *********** when they did the warranty work. They would not do the warranty work without the oil changes. Apparently *********** Honda does not have them anymore so Honda Canada will not fix the problem. I had moved a few times and I could not find my copies. Told Honda that I would have to look for them and when I found them I contacted Honda back and they would not even reply.
  I tried through phone and email and nothing. With my experience with Honda I would say don't buy one

  Honda Canada Inc

  Date: 04/10/2023

  We are sorry to hear of the troubles experienced with the vehicle. Please note that we require additional information in order to review this matter. We invite you to contact us again at ###-###-#### and refer to CR case number *******. Lastly, we ask that you provide vin number of the vehicle.

• Review fromLori M

  Date: 28/07/2023

  1 star
  I bought a brand new CR-V in 2021. The tires failed inspection after only 25,000 km. New tires will cost more than $1400. Disgraceful service from Customer Relations. It took 4 weeks for them to even bother to return my call and then they offered very little. I regret buying this vehicle and will NEVER buy a Honda product again. Not worth the money I paid. Honda put garbage tires on the brand new vehicle and then did NOT support them. * ** ********** ********* *** ************ ** ******

• Review fromMohamed E

  Date: 28/07/2023

  1 star

  Mohamed E

  Date: 28/07/2023

  I had a brand new Honda pilot 2023. The car has manufacture defect which lead to oil leak. Honda Canada does not care about customer satisfaction. Those car has not gone through testing and quality control. They should be responsible to replace those defective car but they don’t care after I opened a file with them. ****** ***** *** ****** **** *** *** **** *** ********

  Honda Canada Inc

  Date: 04/10/2023

  It is Honda Canada's understanding that the dealership has resolved this matter to customer satisfaction (Sept 9 2023).

• Review fromNancy C

  Date: 24/07/2023

  1 star
  i bought a Civic in late 2017, drove it in 2018 and 2019, drove it lightly during the pandemic years (2020-2022), have 25000 km on record, and found that this year 2023 the AC has broken. We checked the Honda site, and found out that Honda is extending the warranty for the AC to 10 years and our car qualifies for the warranty extension.
  We called a dealer repair shop and was told we need to pay $400-500 for a diagnostic test to determine if the AC broke due to the 2 faulty parts. If the AC broke due to some other malfunction part, we have to pay for the cost of the entire repair.
  We were surprised, if there are faulty parts built into the car during manufacturing, the manufacturer should be responsible for testing, not the customer. Why is a customer paying to confirm the manufacturer's mistakes? If I didn't buy a Honda, I would not have to incur this cost. And for a car driven for 2/3 years, should the parts be expected to break already? If Honda thinks this is fair and reasonable, please admit this in your promo ads.
  Since then we'd contacted Honda Customer Service - emailed 3 times, called 3 times, each time explained our concerns at length over and over. For the first couple of calls, the customer rep said Honda would pay for the diagnostic if it is found the AC breakdown is due to the faulty parts. I asked for an email confirmation, and was told the email would come within a few minutes. No email confirmation was ever received, not after 1st call, not after 2nd call. The 3rd time, i asked to talk to a manager, and was told a supervisor would call me back within an hour. No call ever came.
  I told Honda Customer Service that they are giving me the run around, their non responsiveness is ************** *** unacceptable. We have bought 4 Hondas over the years, I don't think I will buy another Honda again ** ********* ** ** ** ******* *** ******* ******* **** ***** **** ******* *** ***** ** *** **** ** ****** ** ******** **** ** **** **** * ****

• Review fromJ. J.

  Date: 04/07/2023

  1 star

  J. J.

  Date: 04/07/2023

  ********** ** ***** ****** ******** ******* *** ********* **** *****************
  In 2022, I ordered and prepaid for a driver seatbelt replacement from Heritage Honda in Calgary. Six and a half months later Honda Canada located the seatbelt outside of Canada and then delivered it to BC. J**l from Honda Canada called me to inform me that the seatbelt is being shipped to Calgary and will arrive in about a week. I then scheduled an appointment with Heritage Honda for installation. The day before the appointment Heritage Honda called to inform me that they do not have the seatbelt and will not be receiving it. I then followed up with Honda Canada to find out what happened. J**l said that he never told me the part was in Canada. I mentioned that all our conversations are recorded and I asked him to review them. He did and called back the next day and said he reviewed the conversations. I asked him to confirm he said the part was in Canada and on its way to Calgary. He stayed silent and would not confirm or deny this.
  J**l said the part delivery is now TBA, which means in in transit. I asked where in transit. J**l could not tell me where the part currently was in transit or where it came from. I continued to ask and J**l finally said that the part is not in transit and Honda Canada has no idea even if the part exists.
  J**l's manager would not permit him to provide clear explanations of the responses I received. His manager also refused to talk to me. I contacted another customer service agent the next day and shared my experience. He said he would escalate my concern given what has happened. Nothing came from this. I then followed up with Honda Canada’s Ethics and Compliance group. Nothing came from this.
  *** **** ********** **** * *** **** ** **** ** **** *** **** *** ******* ** ****** *** ** *** **** ** *** ******* ** ********** ** ***** ****** ** **** *** ** ******* ***** ***** ******* ********* **** * ******* **** ** ***** 

  Honda Canada Inc

  Date: 22/09/2023

  Although Honda Canada understands the customer's frustrations with respect to the unusual length of time required for parts delivery in this case, it is important to point out that there would be no benefit for Honda to withhold or "misappropriate the part" to someone else as this was a safety related component.
  The consumer originally contacted Honda Canada on or about Feb 7 2023, a file was created and forwarded to mediation for review. The file was escalated to senior level on Feb 23 2023. Honda Canada then contacted the corresponding dealership in order to get more information on the parts order and was advised that the part order had been placed in Oct 2022 but had not yet been listed to an escalated priority. Honda Canada requested the dealership prioritize the order immediately as this was related to a safety related component.
  On or about March 3 2023, Honda Canada advised the consumer that the matter had been escalated and that Honda would attempt to assist in speeding up delivery on parts. At that time, the consumer was provided with and ETA (Estimated Time of Arrival) of April 27 2023 but Honda also advised the consumer that this ETA may change at any time without notice.
  On or about May 10 2023, the consumer contacted Honda Canada to advise that he had booked an service appointment claiming he was advised that the part had arrived. Later that same day, Honda Canada contacted the consumer and advised that the ETA had changed and now listed to an unknown date (TBA- To Be Announced).
  On or about June 21 2023, Honda Canada contacted the consumer and advised that a new ETA on this part had then been set to June 23 2023, once again, Honda advised the consumer that this ETA may change without notice.
  On or about July 4 2023, the dealership advised Honda Canada that the customer had come in and cancelled the last parts order. Honda Canada made several unsuccessful attempts to contact the consumer and eventually closed the file due to a lack of response from the consumer.

  J. J.

  Date: 23/09/2023

  It is truly disappointing that Honda Canada has chosen to cherry pick information in providing a response that serves you better while completely ignoring the problem. It is a terrible way to run a business. You did not deny that you told me that the part had arrived in Canada for me. You did not deny that you told me the part was being shipped to Calgary for me and would arrive in about a week. You did not deny that you subsequently **** about this conversation. Please post the full transcript of the conversation in which Honda Canada told me it was being shipped to Calgary, as it advises me each time that its tapes them and email me a copy. You would probably self-describe it as the "perfect" call. You do not deny misappropriation, but rather say Honda would not benefit from it. And of course, I canceled my prepaid order, as Honda could not be trusted to deliver on it. Therefore, there was no need to respond to you further to simply hear there is no real delivery timeline. Honda continues to choose to not be transparent regarding the issue of **********, disappointing.
  ***** * ******** *************

• Review fromGuylaine B

  Date: 20/06/2023

  1 star
  2016 Honda (130k kms) Civic Air conditioning condensor failed again after 2 years. After further investigation its highly likely the replacement condensor was also faulty which is apparently common practice according to consumer reviews. Now they want to charge me $737 for o rings and an expansion valve which irrelevant to the a/c failing once again!!! This problem has been acknowledged by Honda Canada and they have extended the warranty to 10 years therefore they have an ethical obligation to fix this at NO COST. Feeling majorly disappointed in this sketchy business practice and was not expecting this from Honda.

• Review fromAlexey M

  Date: 18/05/2023

  1 star
  I called today Honda Canada customer service and inquired about the production date of a used vehicle listed for sale at an Ontario Honda dealership. The rep advised me that due to Honda Canada's privacy policy, the production date is private information and can only be discussed with the vehicle's registered owner. In comparison, ALL other manufacturers have no problem disclosing the actual month and the year of manufacturing over the phone.

• Review fromJim R

  Date: 16/05/2023

  1 star

  Jim R

  Date: 16/05/2023

  My wife had a 2017 honda crv. One day she heard a noise and came home. The Turbo had blown. We went to a garage and had it looked at. They showed me the turbo that had basically disintegrated due to being made of what looked like tin. After weeks of providing the receipts provided by the mechanic that did her maintenance as well as a letter from him, they denied our warranty (we paid approximately $4000 for) as they said that there was sludge in the motor due to not servicing the vehicle. After many phone calls, emails, and more phone calls and emails, the told my wife it was going to cost us about $28,000 to fix the 2017 crv. After weeks and weeks, they offered my wife $6500 for the piece of scrap. Not only will we NEVER buy a Honda again, my entire family *** ***** ** will NEVER go with Honda again. ***** ****** **** ***** ** *** **** ****** ****** ** ***** *****

  Honda Canada Inc

  Date: 16/08/2023

  Honda Canada has reviewed the Engine and Turbo damage concerns.
  As you may be aware, our obligation as the manufacturer, and stipulated in our warranty guide, states that any defects from manufacturing found within the respective warranty period and reported to an authorized Honda dealer in Canada, will be repaired at no cost.
  Respectfully, at this point in time the authorized dealership has confirmed the concerns are non-warrantable defect. Page 20 of the warranty manual stipulates that no warranty shall cover damage.
  Regrettably, Honda Canada will not honor warranty coverage, as the reported concern is not attributed to manufacturing defect.