Reviews

Review Details

• Review fromJean-Francois B.

  Date: 22/04/2023

  1 star
  * ***** *** ** Transmission Problems for 2 years with my 2019 pilot! It has been at the dealership for 6 mths. Honda canada doesn’t want to compensate us at all. **** **** ***** **** ***** *** Terrible experience.

• Review fromRob K

  Date: 16/03/2023

  1 star
  Hey everyone,
  Signed a purchase agreement with ******* ***** on April 30, 2022 for a new 2022 Honda CR-V Sport. Only heard from Sales Consultant once the first week of June to says still waiting.
  September 20th emailed for an update, next day he responded "I have good news" told me a shipment of 2022 CR-Vs we due in the following week. The week came and went, no car for me. Would I be interested in a 2023, told it would be 2 or 3 thousand dollars more.
  Reached out on October 13, "any interest in the 2023 model?". When I said not if it cost more. He said it does, come pick up your deposit.
  The difference is actually $3,320 dollars more, but they also raised the finance rate from 1.99% on the agreement to 6.39% (they kept leaving that detail out when I questioned what other cost were going up). The car is going to be over $7,000 more!!!
  And nobody cares, Dealership says I need to talk to Honda Canda, Honda Canada says I need to work with the dealership.
  Contacted OMVIC and they won't help either.
  Honda Canda said "Unfortunately, Honda Canada, due to supply chain issues, specifically the provision of semi-conductors, had to make a corporate decision on where to apply available materials. Regrettably, this situation directly impacted your purchase."
  How is this fair??? Show the car is improved and that is the reason for the cost increase, but why do I lose my finance rate because the chose to stop building that model??

• Review fromTrent S

  Date: 08/03/2023

  1 star
  Free warranty recall repair is not free. They had to replace my axels emphasizing it’s free. Dealer later calls and says bearing may be damaged during replacement and it’s not covered under the warranty if it gets damaged. I agreed to pay if it gets damaged because how can they do this safety repair without agreeing?? Turns out the bearing did get damaged and I’m on the hook for that yet prior to the recall the bearing was not an issue. If the axel goes through the bearing and they damage it in order to do their repair (and yes that will likely happen to some bearings for this recall) how can they put that cost on the owner and not absorb that themselves. Very frustrating and disappointed and Honda won’t budge. I find it hurtful and unfair especially when they claim it all “free” I’m out over 600$ for this free recall!

• Review fromKhai L

  Date: 12/02/2023

  1 star
  Without disclosing and dealership names, I'd like to share my horrible experience with Acura/Honda that's still ongoing.
  2016 TLX SH AWD 85k kms. For some reason I was getting interior cabin noise that gradually got louder. Finally took it to a Honda dealer that's aid they can service the Acura and was cheaper. Did the diag and said it was a field pump. Waiting 1.5 months for the part. Went in and swapped the pump. Tech came back and said that hr couldn't get rid of the noise and said to go directly to an Acura dealer. The Sr tech showed me the door cause he didn't want to deal with my issues. Two invoices for $1200. Call Honda Canada and filed a case. Was told to go to Acura for service and did. Was told there was a kinked hose, fixed it and didn't elimate the sound. Acura engineers were involved, was told to swap the fuel tank. Tank swapped and still didn't help. Now they think they found the issue being the fuel line by test mine with another TLX on the lot. Parts coming in and waiting for the swap. Now with this dealer I'm being charge $1100 for the tank and possible new invoice for $1300 for the fuel lines. Does it make sense that I should pay for parts that got replaced for no reason? If the fuel pump or tank fixed my issues then yes I'll be glad to pay for it but they didn't. In total they're expecting me to pay ~$3700. This is also with Honda Canada assistance. You need to make this right!!!
  I have such buyer remorse on this car. I've been loyal from a TSX to ILX to now TLX. I never should of bought my residual. I had someone call me for a survey and it's funny when ask how like would I purchase another Honda or how likely would I refer a contact to purchase a Honda. It's an absolute zero at this point with the way I'm been treated and so called resolutions.

• Review fromAllen T

  Date: 08/02/2023

  2 stars
  3 years of ownership of a 2019 Honda Ridgeline has earned me getting to know my local dealers service department staff on a first name basis. They even think it's ridiculous how many times I've had this vehicle back for repairs. Build quality is terrible and not at all what I've come to expect from Honda, but here it is. Around 30 repairs, all covered by warranty to date, but still some lingering gremlins that can't be pinned down (heated seat randomly won't work in cold weather) and an outstanding recall that has been for weeks waiting on parts (back up camera wiring harness).
  Issues have been all over the map...poorly aligned body panels, seat frame, AC, power window issues, window seal issues, a relay that wasn't installed at the factory rendering the in bed power outlet useless, 2 failed fuel injectors, catalytic converter replacement, 3 recalls (so far), the list goes on...50+ interactions with the service department wasting time of my day.
  Approached Honda Canada to see if they were at all willing to acknowledge the service history of this truck has been poor and would extend the warranty period...I was met with a blunt no, but with a vague, "we may opt to repair future issues on a case by case basis", but no real committment to do anything.
  Repeat customer lost here.

• Review fromElsit E

  Date: 04/01/2023

  1 star
  I have nothing good to say about honda Canada’s customer service. Jessica and Carlos at Customer Mediation Specialist
  Department was the reason I’m writing this. **** ************** *** don’t know how to deal with customer service at all. I been in customer service for the last 20years and if I ever did that to a customer then I would be fired on the spot. If Honda Canada cares about customer then I should get a call from an executive so they can go and listen to the conversation on how a customer is dealt with. Very poor service and will be returning both of my cars to Honda and will never do business with them again. **** *** *** no one knows the policy… my wife and 3 years old daughter was refused road side assistance on a -25 and snowing day in Toronto and no one is taking accountability or responsibility of the matter. The answer is to Call Road side assistance and speak with a manager!??? But I never dealt with them I pay Honda and bought it from Honda so why do I have to call them??? Get your staff more coaching done pls

• Review fromMark C

  Date: 09/12/2022

  1 star
  Honda lawnmower (self propelled) never again...in fact no more Honda products period. Customer service completely screwed me over to get out of honoring the warranty. Between the dealer where I bought the lawnmower and Honda Canada they concocted a story that I used stale gas... causing a stuck intake valve and a bent push rod. I used the same gas on my chainsaw, snowblower, and gas weed eater. Thanks to both they beat me out of $800.00 plus dollars. ****** ******* ***** ***** ******

• Review fromSarah M

  Date: 30/11/2022

  1 star
  Several years ago my driveshaft broke and I had it repaired at my own cost. Last year I received a recall notice for the driveshaft on my vehicle and contacted Honda to see if I could be reimbursed as it was a known defect. After submitting receipts and having an inspection to confirm that it was indeed the same part, I was informed that they would not reimburse me but would offer a service credit. I informed them that I couldn't use the credit as I would be selling the vehicle (needed other repairs that I couldn't justify based on the age of the vehicle), but they told me that they couldn't reimburse me because "the repair was made before the recall was issued". Absolutely furious that Honda refused to compensate me for a part that they acknowledged was defective, simply because I discovered the defect before they did.

• Review fromKristyna C

  Date: 22/11/2022

  1 star
  Purchased 2017 Honda CRV in 2017 this August the module died (car only has 60,000kms on it) it’s an $800 part but due to Covid it’s sitting dead at dealership. It’s been 3 months value of car is $35,000 I’m never buying Honda again it’s a known issue there are many effected but they won’t fix it or do a recall. Car won’t even run it’s totally useless. ***** ****** ***** **** *** **** ** ***** *********

• Review fromShane T

  Date: 15/11/2022

  1 star
  A ********* lawnmower was purchased in 2017 that had a Honda GCV engine.
  This year, the spark plug needed servicing, but the spark plug was seized in the engine. It has never been removed before.
  After several tries to remove it, it sheared off leaving half the spark plug in the engine.
  Honda refused to help saying it was only warrantied for a year.
  If you buy a machine with a Honda GCV engine, don't expect support when their manufacturers defect gets discovered once the machine is out of warranty.
  Footnote: ********* were equally dismissive with each company pointing fingers at each other.