Reviews
This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 391 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAiping J
Date: 29/09/2024
1 starAiping J
Date: 29/09/2024
**** *** ***** *** ***** ** ** ********* ** **** **** ***** brand new fridge plug on has loud noise,
It is quality issue, they should respnse change new one to me then they deal with manufacture,
Now my tenant have to take day off and day off,waiting for technician come to check,
Canadian Appliance Source
Date: 03/10/2024
Dear ***** ******,
Thank you for sharing your concerns with us. We regret to hear about the issues you are experiencing with your Maytag refrigerator.
Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty.
We can see that there is an ongoing repair for the fridge with a certified Maytag technician.
For any other questions or concerns, you may contact our After-Sales team directly. We can see that you are in direct contact with them.
Thank you kindly,
CAS
Review fromJovana A
Date: 23/09/2024
1 starJovana A
Date: 23/09/2024
Gas range came broken and not of use. We had to connect it to find out it’s broken inside. There was even a written note with a crayon inside the stove saying that bottom does not work which you would not see until putting it all together and taking out all the packaging. They say they won’t do anything about it since we connected it. **** **** ** ***** ** ***** What is the 5 year warranty that I purchased than. It came damaged. ******** *** ***** Now we have to wait for the actual manufacturer to respond and help out. We had 48h to file a complaint with Canadian appliance which we did and the response was it’s not their problem. *******. I have *** **** *** no stove for two months now. Not even knowing when I will have a new one. They don’t want to return my money.Canadian Appliance Source
Date: 05/10/2024
Dear ****** *****,
Thank you for reaching out to us to share your concerns. We are sorry to hear that your GAS Range arrived damaged.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging. We do not sell refurbished appliances. As such, we have no way of knowing if an appliance is damaged.
Would you please kindly contact our After-Sales Team at **********@*****.ca to provide your order number so that we can address your concerns directly? Unfortunately, we are unable to find an order under the information provided here.
Thank you kindly,
CAS
Review fromErik L
Date: 19/09/2024
1 starErik L
Date: 19/09/2024
*********
I mistakenly purchase the wrong dishwasher. I was told to fill out the return/exchange information as I intended to exchange the new item for another, more expensive dishwasher.
I have no problem with another delivery fee, however, they wanted a $250 restocking fee, despite my not returning, but exchanging and for a more expensive item.
Completely unreasonable. I can appreciate if it was a simple return, but it's an exchange for a more expensive item.
I simply asked them to waive the $250 restocking fee on good will, and I was simply told, no, we can't help you and we apologize for any inconvenience.
****** ******** Now I'm stuck with the wrong dishwasher.Canadian Appliance Source
Date: 25/09/2024
Dear **** *****,
Thank you for taking the time to share your concerns with us. We are sorry to learn that the incorrect model was ordered online. We can see that you ordered the dishwasher on September 13th on our website canadianappliance.ca
Once an order has been confirmed, an invoice is sent through an automated email to the customer with the order details.
All the specifications of the products that we sell are available on our website. As the appliance has been unpackaged, we are no longer able to sell this as a brand new item. As such, the restocking fee is applied.
We apologize for any inconvenience caused.
Thank you kindly,
CAS
Review fromJustine M
Date: 10/09/2024
1 starThis shop sold us a range that was recalled on August 8, 2024. We purchased it on August 17, 2024. ****** ************ ** we didn't find out until after the 7 day return period, *** **** **** ****** NOT the appliance shop. They claim they didn't know about the recall until August 28th.
The only option now is to have ******* send ******* safety knob covers. ** ****** ******** ********* ******* **** ** ********* **** ****Review fromJulia D
Date: 08/09/2024
1 starJulia D
Date: 08/09/2024
Absolutely horrible experience trying to buy from this store. The customer service (or total lack thereof) ** *********! I placed an order for an upright freezer over a MONTH ago, and placed the order with the Surrey BC location, through a representative named Brijesh. ****** *** * ***** **** ******* ********* **** * ******* *** *********** *** if you have any issues with your order, ONLY the specific representative who you spoke with to place the order is allowed to manage your order. Well, the representative I worked with has been ********** *******, not following up on the status of my order (which apparently was a discontinued product and nobody bothered to check?!?), and every time I have tried to call and get resolution, he says he will call back within a set time period and never calls at all. Then, when I try to call the next day, nobody else will assist again and the rep is out of the offer for a few more days so my issue will not get handled. The other reps refuse to put me through to a manager or allow me to speak to anyone else to get assistance, and they will not even allow me to cancel my UNFULFILLED order without waiting again, longer for that one representative to come back to work and actually do his job. I have expressed by extreme displeasure that nobody will assist, and they keep transferring my call and giving me the runaround, refusing to allow me to escalate it to a person in charge or anyone who is currently in the office/store and capable of assisting. I would NEVER work with this company again, they have a business model that clearly is **************** **** *** ***** *** NOT focused on customer care at all! I will continue calling to get my refund, and I will be taking my business elsewhere for this purchase and all future purchases, at this point. ****** **** **** **** **** *** *** ********* *** **** * ****** ******** **** * ********** ************* **** ******* *** **** ******** ***** **** ********** ******** ******** ***********Canadian Appliance Source
Date: 12/09/2024
Dear ***** ** ****,
Thank you for reaching out to us to share your feedback.
We would like to apologize for your experience. When we place an order with our vendors, they update our purchase orders with the quantity and estimated dates they are expecting to receive at their warehouse, in order to fulfill our outstanding orders.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.
In cases like these, we will try to accommodate you the best we can by providing similar alternative options that are in stock.
Would you please kindly contact our After-Sales Team at **********@*****.ca to provide your order number so that we can address your concerns directly?
Unfortunately, we are unable to find an order under the information provided here.
Regards,
CAS
Review fromCatherine C
Date: 06/09/2024
1 starCatherine C
Date: 06/09/2024
Issue with them changing delivery date for months. We still haven't gotten what we paid for and now our fridge and vent won't arrive for a month after our renovation is done. They refuse to help us come up with a solution and won't allow us to speak with any managers or supervisorsCanadian Appliance Source
Date: 12/09/2024
Dear ********* *********,
Thank you for reaching out to us to share your concerns.
We regret to hear that your order has been affected by manufacturing delays. Please note that at the time of purchase, our Sales Team will give as much information as possible concerning expected timelines and estimated arrivals.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay. In cases like these, we will try to accommodate you the best we can by providing similar alternative options that are in stock.
All estimated arrival dates are provided by the manufacturer, and are subject to change at their discretion. Like all appliance distributors, we rely on the manufacturer to fulfill our purchase orders and have no control over the dates they are able to do so.
We can see that you are in contact with our sales team. Our sales team also offered you additional discounts of $200.00 as a gesture of goodwill.
Thank you kindly,
CAS
Review fromKathy W
Date: 05/09/2024
1 starKathy W
Date: 05/09/2024
CAS sales associates are a pleasure to deal with however their 3rd party delivery service they use is absolutely terrible. I will not shop here anymore because of the delivery service. After multiple times asking them to please be careful with the walls, our walls are now damaged. Very discouraging and upsetting as the walls had just been painted and contractors were almost done at our home. *** ******** ****** **** ********* **** *** * **** ************** ***** **** **** **** **** ****** **** **** ** ******** *** * ********* **** Delivery people just didn't care.Canadian Appliance Source
Date: 12/09/2024
Dear ***** *********
Thank you for reaching out to us to share your feedback. We are sorry to learn about your delivery experience.
We can see that your ** appliances were delivered on September 05th of 2024. As per our records, our home delivery team are in contact with you with regards to the property damage.
A link has been sent to you on September 09th of 2024 to submit a property damage claim. Once submitted, you will be contacted within 3-5 business days.
Kind regards,
CAS
Review fromSusan A
Date: 03/09/2024
1 starSusan A
Date: 03/09/2024
We had a terrible experience with CAS, they delivered the incorrect refrigerator we called them within 5 minutes to get a hold of the driver before they were too far off. However we were notified that we had to fill out online the exchange form before picking up the fridge they delivered in error and exchanging it for the one we did order. In addition it would be 48 hours before we would receive a response and so, since we had no working fridge, we cancelled the order and ordered the fridge elsewhere for same day delivery. Now, several days later I have not received our credit on our **** but have received a credit note where they had still charged us the delivery, plus they charged and additional fee to pick up the fridge they delivered in error. In the end I am not getting a full refund * ******** ******** ********......... ***** ******** ********* *** ** ** ********* ****** ********Canadian Appliance Source
Date: 07/09/2024
Dear ***** ****
Thank you for taking the time to share your feedback with us.
We are sincerely sorry to learn that you received the incorrect refrigerator model. This is certainly not what we wish for our customers.
As per our records a Resolution Case Manager reached out to you as soon as the matter was reported to us on August 27th of 2024. The appliance was delivered on August 26th.
Since a refund was requested, we were required to pickup the refrigerator in order to issue a refund.
We can see that your refund has been processed on September 04th of 2024. Please allow 5-7 business days for the refund to reflect back to your Account.
For any other assistance, do not hesitate to contact us.
Kind regards,
CAS
Review fromEun P
Date: 30/08/2024
1 starEun P
Date: 30/08/2024
I called to find out a dishwasher that I wanted to get and a salesman *** **** ************** *** ***** I just wanted to find out the model that I was looking for in stock in nearest store to pick up and if they offer price match since CAS webpage says they do. He was like why don't I go there to buy it. Well, I needed my dishwasher today that's why I called to check and that's the answer I got from him. **** **** ** ***** ***** ******** ****** I won't buy anything CAS because of his ************** response.Canadian Appliance Source
Date: 03/09/2024
Dear *** ****,
Thank you for sharing your feedback. Our sincere apologies for the poor communication from one of our sales representative.
Would you please kindly contact our After-Sales Team at **********@*****.ca to provide your order number or the store name so that we can address your concerns directly? Unfortunately, we are unable to find an order under the information provided here.
We will be following up with our Sales Team to investigate your above statements and also providing your feedback to our Sales Management Team to address accordingly.
Thank you kindly,
CAS
Review fromTomas N
Date: 27/08/2024
1 starTomas N
Date: 27/08/2024
Horrible experience with Canadian Appliance Source and sales rep Abhi. We bought a cooktop and a ventilation (range hood) from them, but when it came to installation, the ventilation would not fit as the dimensions were wrong (according to their own installation guy).
We asked Abhi at least three times before buying the ventilation if he was 100% sure that it was going to fit, and he kept assuring us that it would fit for sure. We showed him the dimensions and everything that our homeowner manual said. We originally wanted the same ventilation that we have now, but we were told that it was not being sold or distributed on the West Coast. We were very hesitant about buying a different brand for the very reason that I was afraid it might not fit. However, being assured more than three times by someone we unfortunately trusted made us buy the ventilation from them.
When we tried to return the unused and unusable ventilation, we drove to the store to talk to the sales rep who sold it to us, and he just kept coming up with excuses that ventilations are final sale (which he didn’t tell us until we paid for it). He gave me a phone number to call, so I called the number, and they gave me the usual runaround, connecting me back to the sales rep. After wasting my whole morning and afternoon, I finally got an email for their after-sales department, who said there’s nothing they can do.
My problem is that your sales rep ******** ** ** claiming that it was going to fit in order to convince us to buy it because we were hesitant.Canadian Appliance Source
Date: 03/09/2024
Dear ***** ********
Thank you for sharing your feedback with us. Your feedback is important for us.
We regret to learn that your Ventilation ***** did not fit. As per our Return Policy, all ventilation sales are considered final sales.
Our sales team offered you some ventilation options in 30 inches as requested. The ***** ventilation is designed to fit a 30 inch space.
Our records show that you are in contact with our After-Sales team with regards to the ***** range hood.
Your request to exchange/return the unit is currently being reviewed by our After-Sales Team.
Kind regards,
CAS
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.