Reviews

This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Canadian Appliance Source

  2425 Matheson Blvd E Mississauga, ON L4W 5K4

  
• 

  Canadian Appliance Source

  2 - 600 Matheson Blvd W Mississauga, ON L5R 4B8

  
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  Canadian Appliance Source

  E4 - 150 Taunton Rd W Whitby, ON L1R 3H8

  
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  Canadian Appliance Source

  2777 23 Ave NE Calgary, AB T1Y 7L6

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  Canadian Appliance Source

  9250 Macleod Trail SE Calgary, AB T2J 0P5

Review Details

• Review fromKarma C

  Date: 06/11/2024

  1 star

  Karma C

  Date: 06/11/2024

  We had ordered $12,000.00 worth appliances from Canadian Appliance Source store at Matheson Ave, Mississauga, ON.
  We have paid the full payment on May 26, 2024.
  I have yet to receive my ******* ******* wall oven. At the time of the purchase, we were never advised of delay in delivery from the manufacturer. It has been now 6 months of delay. I feel CAS failed to meet customer experience and took advantage of money already charged to me.
  I feel CAS misused my payment in advance and failed to deliver my purchase is due time.
  Whenever CAS is contacted there is no way to escalate further than waiting for delivery from the manufacturer.
  If CAS is reading my frustration, please contact. *** *** ******* ***
  

  Canadian Appliance Source

  Date: 16/11/2024

  Dear ***** ******,

  
  

  Thank you for reaching out to us to share your concerns. We regret to hear that your order has been affected by manufacturing delays.

  
  

  At the time of purchase, our Sales Team will give as much information as possible concerning expected timelines and estimated arrivals.

  
  

  However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay. In cases like these, we will try to accommodate you the best we can by providing similar alternative options that are in stock. 

  
  

  We can see that your Samsung Refrigerator, Dishwasher and WashTower were delivered in June 2024. The Samsung wall oven is backordered. 

  
  

  Thank you kindly,

  
  

  CAS

• Review fromRebekah I

  Date: 20/10/2024

  1 star

  Rebekah I

  Date: 20/10/2024

  **** * **** * *** **** *** ******* ****** ********** **** **** ** ********** ** **** **** ****** ***** ***** **** **** * ****** ******* ** ******* *** **** ** *** ******** ** **** *** ******* **** ** ** **** I bought a dishwasher that does not work properly. I thought I could just exchange it for an item that works, but it has been an absolute nightmare to deal with CAS and the manufacturer. CAS won't really communicate beyond absolving themselves of the issue since, as they repeatedly state if you try to converse with them, it is their policy to leave it to the manufacturer's warranty. I have NEVER experienced a purchase so horrible in my life, wherein if you turn the product on and it doesn't work you cannot return or exchange it. CAS will just keep repeating the same previous line about the manufacturer ***** *** **** **** ******** ** ******* *** **** **** ****** ***. They even said, Yes, if you purchase from ****** or **** ***** *** ******** **** ** ** ************ you can return items because they have different policies. **** ****** ****** **** ** ******* *** ******* ** ****** ***** ***** ***** **** **** **** to hear it is the company's policy not to return your money if you get a defective item?
  THE SERVICE IS BEYOND POOR. ** ** *********. The rep actually told me that he has customers *** to him all the time so he can't really know if what I am saying about the item is true. If you buy from this company and the appliance doesn't work, it appears to me they will just chalk you up as one of "***** customers"!
  In this instance a service tech, sent by the manufacturer, came out, did about nothing and said the item is working as designed. He said they don't make them like they used to and also said I wasn't using it like I was supposed to. He said I need to run it on the sanitary cycle only. Who pays for a top of the line dishwasher to only work on one cycle? It's all been very distressing and there is NO recourse and a great loss of money for me ***
  

  Canadian Appliance Source

  Date: 24/10/2024

  Dear Customer,

  
  

  Thank you for contacting us. Please accept our sincere apologies for the issues you are experiencing with your ** dishwasher.

  
  

  We can see that the dishwasher was delivered on the 08th of August. Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty.

  
  

  As per the technical report submitted by the certified ** technician, the unit is working as per designed.

  
  

  However we can see that our After-Sales Team have contacted the manufacturer once again to request a second opinion on the dishwasher by a certified technician on your behalf.

  
  

  Thank you kindly,

  
  

  CAS

  Rebekah I

  Date: 15/11/2024

  Just like I first reported - passing the buck. Most companies that sell appliances are not the manufacturer, but will take the appliance back or exchange for a different brand or model if it doesn't work or the customer isn't happy with it. Your hands are not tied at CAS except that YOU created this policy of not taking items back. ****** ***** *** **** ****** *** ***** **** ****. You created a policy in your favour, but that ***** customers so you don't have to deal with problems. I now have a new fridge, additional freezer and possible stove to buy and though I had been a return customer, I will NEVER purchase from CAS ***** ** * **** **** ********** ****** *** **** ** ********. T** ******* ** *** ****** ***** *** **** *** **** ***** ** *** ****** Treating customers this way won't be in your favour. *** ** *** ***** ******** ***** ******* *** **** ***** ***** ** ******* ****** ***** **** ** ******* *** ** **** ********* ********** ******* ** ********* ******* **** **** **** ** ***** ** ********* ****** ** ********** ** ********* **** *** *** ******** **** **** *** **** ** ***** ***** **** *** ********* **** *** ** *** ********** ******* ** ******** ****** **** **** **** ******** **** ****** ******** ********* *** *********

• Review fromT. S.

  Date: 19/10/2024

  1 star

  T. S.

  Date: 19/10/2024

  Canadian Appliance Source South Edmonton ** ******* ** ***** ***** ******* ***** We purchased a washing machine, dishwasher and fridge. During the negotiating of pricing, we explained that the fridge has to open from right to left. We were told that they would take away the old dishwasher, move our old fridge to the basement and put our old washing machine into our garage. The sales person, Senior Account Executive, Nick B. never told us there would be an extra charge for the door to open the way we had requested. We were also told they would install the washer. Our bad as we assumed he meant the dishwasher and not the clothes washing machine.
  Upon delivery, the crew was quick and efficient and I was happy with our choice of appliances. The problem was the fridge door opened on the opposite side of what we had specified. They installed the washing machine which is just a matter of putting water hoses on. When we questioned about them installing the dishwasher, the delivery crew said, we don't do that, you have to pay for a third party for installation.
  We called customer service and the lady I spoke with was **** and kept saying, not our problem, the work order did not specify which way the door should open. We then called Nick and left a voicemail asking that he call my cell number. Instead he responded in an email saying that there is a charge to reverse the fridge door and there was a charge for the dishwasher installation and disposal. This was NEVER once told to us. ** ******* would have walked out on the sale if Nick had said there was an extra charge to have the fridge door installed the way we had requested. All Nick said was, "No Problem". So yes, once they have your money and the sale is complete customer service *****! I would recommend to get EVERYTHING in writing, even the smallest detail. I would also recommend recording your conversation with the sales person to protect yourself. What is discussed in store is not what is promised in the end.
  

  Canadian Appliance Source

  Date: 24/10/2024

  Dear ***** *******,

  
  

  Thank you for reaching out to us to share your concerns. We regret to learn that your experience with CAS has been less than adequate.

  
  

  We can see that your appliances were delivered on October 18th of 2024.

  
  

  CAS offers installation only for washers and electric dryers. We do not install dishwashers. When receiving your dishwasher, the delivery team will place the dishwasher in the room of choice in the box.

  
  

  For dishwasher installation CAS recommends Quick Contractors. ###-###-####

  
  

  As per our records, your sales representative provided you with the price to have the door reversed which is $40.00  + tax and for the dishwasher $240.44. We apologize for any miscommunication.

  
  

  For any other assistance, do not hesitate to contact us.

  
  

  Thank you kindly,

  
  

  CAS

  T. S.

  Date: 28/10/2024

  We understood afterwards that there may have been a miscommunication regarding the dishwasher vs washing machine hook up as the sales person only used the words "washer" and we assumed he meant the dishwasher as the washing machine is not difficult to hook up.
  While in store, not once we're we told there was a fee for reversing a fridge door handle. We told him 3 times the door had to open from right to left. His response was "no problem". He never once said there would be a charge, as my husband would have cancelled the sale if he was told there was a charge, just on principle alone.
  It wasn't until we complained that he sent an email saying there was a charge to have the door as we requested. The customer service we received was not up to par and your sales person ****. We will not be buying from Canadian Appliance again because of the poor customer service we received.

• Review fromMaryam M

  Date: 18/10/2024

  1 star

  Maryam M

  Date: 18/10/2024

  ********* *********** *** ****** ********* **** ******* **********
  I bought all my appliances from the ********* brand three years ago. They were supposed to be delivered in two weeks. The day after my purchase, I changed my mind and decided to cancel my order. I emailed my salesperson, Marc P. at the Merivale location. He informed me that I would have to pay a 25% cancellation fee. I trusted him.
  After two weeks, everything was delivered except for my fridge. It took over six months for my fridge to arrive. During that time, I inquired about a late delivery, and customer service offered me the option to cancel my order. I told them I could not cancel because I didn't want to pay the 20% cancellation fee based on the policy. An agent then told me that customers can cancel their order after two months of delivery if the appliance is still in the box. * *** ******* ** **** *** **** **** *** **** ********* **** ** *** *** ****** **.
  I called customer service again, but they did not seem to care. Two months ago, I noticed that my fridge door had rusted in several areas. I contacted customer service to request a repair for the rusted door, and they referred me to ********* customer service. ******** **** *** *** ******* ** ******* ** *** *** ** ******** *** ********** * ******** ****** ** ** ****** ** *** ****** *** * ****** **** ****** ** **** **** ***** ****** * ******** ****** ******* ****** * ********* ****** ** *** **** ** ***** ****** ******
  

  Canadian Appliance Source

  Date: 22/10/2024

  Dear ****** *********,

  
  

  Thank you for reaching out to us to share your concerns with us. We are sorry to hear about the issues you are experiencing with the unit.

  
  

  As per our Return Policy in 2022, CAS would take back appliances as long the request is reported within 7 days and as they are in their original packaging, at no penalty.

  
  

  If an appliance is open and the request is submitted after 7 days, a 25% restocking is applicable.

  
  

  Note that our Return Policy has changed effective October 2024.

  
  

  All ********* appliances we sell come with a one year manufacturer's warranty including parts and labor. The warranty has ended in February 2023.

  
  

  We recommend contacting the manufacturer directly to initiate a service request. (service charges will apply) 

  
  

  Thank you kindly,

  
  

  CAS

• Review fromJim R

  Date: 16/10/2024

  1 star
  Eager to sell stove and request 50%down payment with full payment well in advance of delivery.10 months after full payment stove that had to be ordered from ******** has constantly had ETA moved back monthly.Finally,delivery scheduled for October16 was cancelled an hour before delivery.Yes,stove was delayed from order date of January2,2024.until Oct.16,2024..No 10 month timeline was ever mentioned to me.This company is ********** to sell but unreliable to deliver the appliance.

• Review fromAlana A

  Date: 12/10/2024

  1 star

  Alana A

  Date: 12/10/2024

  * ***** ****** ****** **** ***** The initial installers were neither friendly nor particularly careful. Then our new washing machine broke after just a handful of washes and we were unable to return it because we were two days past the return date. They were not interested in helping us or finding any sort of solution nor did they accept any role in the fiasco. They washed their hands of the situation.
  

  Canadian Appliance Source

  Date: 17/10/2024

  Dear ***** *****,

  
  

  Thank you for reaching out to us to share your concerns.

  
  

  We are sorry to learn about the issues you are experiencing with your washer.

  
  

  Would you please kindly contact our After-Sales Team at **********@*****.ca to provide your order number so that we can address your concerns directly?

  
  

  Unfortunately, we are unable to find an order under the information provided here.

  
  

  Thank you kindly,

  
  

  CAS

• Review fromShirley H

  Date: 11/10/2024

  1 star

  Shirley H

  Date: 11/10/2024

  We ordered appliances from Canadian Appliance Source worth $12,000 August 28, 2024 to be delivered to our new home October 4, 2024.
  There were several substitutions on the order as the weeks went on.
  The order was fully paid for by September 16, 2024.
  On October 3 we were informed that they would not be delivering October 4 because of a questionable excuse and it was rescheduled for October 11. We did not have any appliances in our new home so were depending on a cooler to keep food cold, and after a week we had to throw everything away.
  We were informed of delivery at 0730 on October 11 and given a delivery window of 1030-1330.
  Since the delivery had not arrived by 1600 we called Customer Service and were told that they wouldn't deliver due to another questionable excuse. The Salesperson, Scott, was notified and we didn't receive a response.
  We canceled the order through Customer Service and requested a refund. It remains to be seen how long the refund will take.
  

  Canadian Appliance Source

  Date: 17/10/2024

  Dear ******* ********,

  
  

  Thank you for sharing your concerns with us. We are sorry to learn about your experience. This is certainly not what we wish for our customers.

  
  

  As per our records the order could not be released due to pending verification by ***. Please understand that we have a security team that is responsible for verifying that all payments made before goods are delivered are secure payments.

  
  

  We can see that your order was eventually canceled and refunded on October 15th of 2024. Please allow 5-7 business days for the refund to reflect back to your Account.

  
  

  Thank you kindly,

  
  

  CAS

• Review fromBob B

  Date: 03/10/2024

  1 star

  Bob B

  Date: 03/10/2024

  ******** company. Sold us a damaged dishwasher and extended warranty company has been horrible to work with for over a month now and CAS wont reply to us either!
  ***** ***** ****** *** ** *** *** *** ******** *********
  

  Canadian Appliance Source

  Date: 07/10/2024

  Dear *** *********** 

  
  

  Thank you for sharing your concerns with us. We are sorry to learn about the issues you are experiencing with your Whirlpool dishwasher.

  
  

  Please note, CAS receives all of the products we sell directly from the manufacturer, we do not manufacture he products that we sell. 

  
  

  We can see that the appliance was delivered in August 27th of 2020. Unfortunately, we do not see any notes on your order in regards to the defective dishwasher.

  
  

  Would you please kindly contact our After-Sales Team at **********@*****.ca to provide your Claim number so that we can address your concerns directly ? 

  
  

  Thank you,

  
  

  CAS

• Review fromC. E.

  Date: 01/10/2024

  1 star

  C. E.

  Date: 01/10/2024

  Product pricing is neither here or there. But service and follow up is the worst service I have ever seen. I will never buy from this store again. Once the sale is completed, they will ghost you is you have any questions or problems. Nor do they send the *** ***** in. Having to contact ******** myself to receive my points. ***** ****** *** ********* *********
  

  Canadian Appliance Source

  Date: 07/10/2024

  Dear ******* ********,

  
  

  Thank you for reaching out to us to share your concerns.

  
  

  We regret to learn that you had a negative experience post sale. As per our records, we can see that your Hisense freezer was delivered on September 14th of 2024.

  
  

  Please be advised that Miles will be credited on the last day of the month that follows the 30th day since your order was fully delivered or picked up. We are still within 30 days.

  
  

  For more information about collecting *** *****, please see the Terms & Conditions below:

  
  

  https:*************************************

  
  

  Thank you kindly,

  
  

  CAS

  C. E.

  Date: 08/10/2024

  My complaint was not just about the air miles. It was about customer service or lack of it. Once the sale was made he was longer interested in helping the customer. Calls and emails were made and never returned. Had some questions about the freezer and had to call the manufacturer. Too bad your store. I am now looking to replace my 48” gas stove and it won’t be with this company. They all price match so that is not an issue, but service is.

• Review fromJillian F

  Date: 29/09/2024

  1 star

  Jillian F

  Date: 29/09/2024

  I would not recommend this store to anyone. Bought dryer that was delivered on time but did not work from day one. Asked company to replace and they wanted nothing to do with it passed me onto *********. Had to make an appointment take time off work to let them in then wait for a new part and take another day off work the following week whilst he fixed it. How can a new dryer that has never worked need a new part. *** *******
  

  Canadian Appliance Source

  Date: 03/10/2024

  Dear ******* ****,

  
  

  Thank you for sharing your feedback with us.
  

  
  

  We regret to hear about the issues you are experiencing with your
  Maytag dryer.

  
  

  Please understand that CAS does not
  manufacture any of the appliances we sell and that all functional issues
  would be the responsibility of the manufacturer as they hold the
  warranty.

  
  

  The manufacturer's first port of call would be to service your appliance. For any other questions or concerns, you may contact our After-Sales team directly.

  
  

  Kind regards,

  
  

  CAS