Reviews

This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Canadian Appliance Source has 42 locations, listed below.

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  Canadian Appliance Source

  2425 Matheson Blvd E Mississauga, ON L4W 5K4

  
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  Canadian Appliance Source

  2 - 600 Matheson Blvd W Mississauga, ON L5R 4B8

  
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  Canadian Appliance Source

  E4 - 150 Taunton Rd W Whitby, ON L1R 3H8

  
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  Canadian Appliance Source

  2777 23 Ave NE Calgary, AB T1Y 7L6

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  Canadian Appliance Source

  9250 Macleod Trail SE Calgary, AB T2J 0P5

Review Details

• Review fromSuzanne H

  Date: 26/03/2024

  1 star

  Suzanne H

  Date: 26/03/2024

  ***** ******* Read their return policy carefully! Once you buy, it's your problem. There is NO POST SALES support. We had a recent issue with a ** washer/dryer after delivery. We contacted CAS returns within the 48 hr window as indicated. Our return or request for exchange was denied. Their response: call **. **** ****** 
  

  Canadian Appliance Source

  Date: 01/04/2024

  Dear ******* **** ******,

  
  

  Thank you for sharing your feedback.

  
  

  We are sorry to learn about the issue with your ** washer/dryer.

  
  

  Would you please kindly contact our After-Sales Team at **********@*****.ca to provide your order number so that we can address your concerns directly?

  
  

  Unfortunately, we are unable to find an order under the information provided here. 

  
  

  Thank you kindly,

  
  

  CAS

• Review fromMimi V

  Date: 22/03/2024

  1 star

  Mimi V

  Date: 22/03/2024

  This is a mixed review of the good and the very bad.
  I will start with the good. We had a great experience with our sales rep, Melvin. He was knowledgeable and listened to our requirements and presented options to us. He was not pushy in terms of pushing a sale. We were in and out in one afternoon and made the purchase of a washing machine and two dryers. We were satisfied with our purchase and the pricing.
  Our bad experience started the next morning just past 7am. The delivery guys demanded us to take out our side door instead going to the back of the house and going through the wider patio doors. After an short argument we agreed. There was damaged that occurred to our existing washing machine and the discussion escalated very quickly which involved one of the delivery guys swearing at my husband and insulting his mental capacity in our house and on our driveway. It was loud and our neighbours heard. One of the delivery drivers tried to mislead me in signing that no property was damaged while in dispute. I did not sign. The delivery company used was ******** *****.
  We filed a complaint with CAS customers service and the response which took a few days, was to deny our recollection of the experience and take the word of the drivers which included several inaccuracies including the swearing and insults. Rather than get into an argument of 'they said, we said'. We have can only do what we can as customers and never shop there again and write this review.
  

  Canadian Appliance Source

  Date: 04/04/2024

  Dear **** **,

  
  

  Thank you for taking the time to share your concerns with us both positive and constructive. 

  
  

  We regret to learn about your delivery experience.

  
  

  As per our records, we can see that the driver had called us on March 22nd of 2024 and informed the delivery team to relocate an additional appliance upstairs despite the team was not informed before delivery.

  
  

  The delivery team was the one who pointed out the damage on the existing washer.

  
  

  An investigation was completed with the concerned department and according to the team, no profanity was used.

  
  

  We apologize for any inconvenience caused.For any further assistance, you can reach out to us as ###-###-####.

  
  

  Regards,

  
  

  CAS

• Review fromPearl B.

  Date: 18/03/2024

  1 star

  Pearl B.

  Date: 18/03/2024

  We are very disappointed with the lack of customer service. We ordered and paid in full for a dishwasher from CAS 3 weeks prior to installation of the machine. We called back that day to confirm an installation 3 weeks later. We needed the delivery on time as we were hosting guests the next day. When the installer went for pick up CAS told him they had no dishwasher for us. our Salesman denied we called to confirm the pickup. We called CAS as well as the installer to confirm the date of pickup on the same day we ordered the machine. He said since CAS had no record of our call we must be mistaken. There was nothing he could or would do except he could offer us another machine but it would be at additional cost. His job was sales and not delivery. His supervisor was just as unmovable, uncompromising and unwilling to take responsibility for CAS' mistake.. After quite an unpleasant discussion we cancelled our order. We cannot recommend CAS to anyone! you can't trust you will be able to get what you purchased when you want it.
  

  Canadian Appliance Source

  Date: 27/03/2024

  Dear ***** ****,

  
  

  Thank you for sharing your feedback with us.

  
  

  We regret to learn that your experience with CAS has been less than adequate.

  
  

  We would like to further investigate the matter.

  
  

  Would you please kindly contact our After-Sales Team at **********@*****.ca to provide your order number so that we can address your concerns directly?

  
  

  Unfortunately, we are unable to find an order under the information provided here.

  
  

  Thank you kindly,

  
  

  CAS

• Review fromYuri L

  Date: 18/03/2024

  2 stars

  Yuri L

  Date: 18/03/2024

  My recent encounter with Canada Appliances' installation team, specifically technician Andrii H. and supervisor Alhan A. left me profoundly dissatisfied. Their lack of transparency and sudden additional charges for basic electrical work tarnished what could have been a straightforward experience.
  Upon encountering electrical issues in my laundry room, I reached out to Canada Appliances for assistance. Technician Andrii H. initially assured me over the phone that they could handle the necessary electrical work. However, upon arrival for the installation, Andrii declared that only plumbing work was within his scope, despite prior assurances.
  This unexpected revelation led to the requirement of an electrician, with an additional cost of $500, for the installation of a single receptacle outlet. This exorbitant charge for what should have been a routine task was shocking and unacceptable.
  Furthermore, when I raised my concerns with supervisor Alhan A. hoping for clarification or resolution, I was met with indifference. Alhan failed to acknowledge the miscommunication and offered no satisfactory explanation for the sudden increase in cost.
  The lack of transparency and accountability demonstrated by both Andrii and Alhan highlights serious deficiencies within Canada Appliances' installation services. Customers should not have to endure surprise charges and unprofessional behavior when seeking assistance with basic household installations.
  In conclusion, my experience with Canada Appliances' installation team was marred by unexpected costs and poor communication. * ******* ****** ** ********* ******** *********** ******* ****** ******** ***** ********* Based on my encounter, I cannot recommend Canada Appliances' installation team to others.
  

  Canadian Appliance Source

  Date: 27/03/2024

  Dear **** *********,

  
  

  Thank you for sharing your feedback with us.

  
  

  We regret to learn that your experience has been less than adequate.

  
  

  Unfortunately, you have reached the wrong business.

  
  

  We hope that you are able to have your concerns addressed accordingly.

  
  

  All The Best,

  
  

  CAS

• Review fromG

  Date: 12/03/2024

  1 star

  G

  Date: 12/03/2024

  The website advertises promotions that don't exist. You can try to add any combinations of products marked with the promotions (buy more save more) - but the promo never applies in your online cart.
  Multiple chats, calls and a visit to the store later, I was made fun of for trying to 'get more discount on already low-margin products' and not a single employee was able to honour the online promotion.
  Insulting and terrible customer support, telling me that literally ANY product I was trying to add in my cart was not part of the promotion. **** * ****, there is no promotion, they just funnel you to their online chat or in-store to try to get you to pay more than you want. *** **** **** ***** ** advertise prices and promotions that don't exist, *** ********** **********
  

  Canadian Appliance Source

  Date: 19/03/2024

  Dear ********* ******,

  
  

  Thank you for taking the time to share your feedback with us.

  
  

  We are sorry to learn that you were not able to find an appliances according to your budget at CAS. 

  
  

  We have the best prices on the market and all advertisements on our website are correct.

  
  

  Customers can select their region and find out about our current promotional offers. 

  
  

  Pricing can change when a manufacturer's rebate either starts or is ended. 

  
  

  Our Buy More Save More offer is applicable when customers purchase multiple appliances of the same brand.

  
  

  The availability of the appliances also have their own role in determining the final price of a product. 

  
  

  We would love to discuss pricing with you either over the phone or in person at one of our showrooms.

  
  

  We therefore kindly ask for your contact information to call you to discuss or ask you to come into one of our stores.

  
  

  Please reach out to our After-Sales Team at **********@*****.ca for further assistance.

  
  

  Kind regards,

  
  

  CAS

  G

  Date: 20/03/2024

  I did contact you by phone as well as in-store (Dorval) and received terrible and insulting service. Your description of the promotions, is not what is indicated online, and even when adding products from the same brand, the promotion does not apply in the cart. Maybe at some point someone will acknowledge that either the website is not working as it should, or that the promotion is a ****. But there is actually no way of obtaining the promotion as it is advertised online, I have tried via web, chat, phone and in-store.

• Review fromAlison F

  Date: 07/03/2024

  1 star

  Alison F

  Date: 07/03/2024

  I regret having purchased our appliances and extended warranty at CAS.
  We had our 18month old ** refrigerator stop working on Dec. 10th, I called CAS on Dec. 11th and they informed me that I had purchased extended warranty. I called the extended warranty company ** ******* **** and was told someone would call me back in 24-48 hours, we did not receive a call back until WE called a week later, when they had admitted ** ** ******* that our claim hadn't even been processed! I was told the earliest someone could come to look at it was January 3rd 2024! Every time I have reached out to CAS I would get the same song & dance that there is nothing they can do? I have asked to speak to management numerous times with absolutely no phone calls back! I was notified Jan. 11th that the compressor is in but, the first available appointment they have is January 31st! I waited over a month & a half in total, which is absolutely insane!
  I tried calling the warranty company ** ******* **** on Friday Jan. 12th and I wasn't going to hang up until I spoke to someone in management, the girl came back and said there was no management in and just hung up on me! Their service has been absolutely **********! This is not the customer service experience we were hoping for, I am speechless that nobody is standing behind their products! All we got from CAS was that it's not their problem, however it is their problem because they are the ones selling the extended warranty's! I don't even feel confident that once the part is replaced, that our fridge will last another year! Our fridge is still not working 100%, as it is making a rattling sound which it never did before. We are still waiting to have someone come back to service it Mar.8th for the third time, almost 2 months later! Our hands are tied because anything we do now, our warranty becomes null & void! Rest assured, we will NEVER PURCHASE EXTENDED WARRANTY AGAIN *** ** **** ** **** ** *** ******** **** **** ** ***** ******** ***  
  

  Canadian Appliance Source

  Date: 11/03/2024

  Dear ****** ******,

  
  

  Thank you for taking the time to share your concerns with us.

  
  

  We are sincerely sorry to learn about your experience with the extended warranty company IA Service Plan.

  
  

  Please be advised that when purchasing an extended warranty from a third party, the latter would be responsible for any claims related to issues with a defective appliance.

  
  

  Kindly reach out to our After Sales team at **********@*****.ca if you require further assistance in regards to your GE refrigerator.

  
  

  Our After Sales Team will be more than happy to escalate the matter on your behalf with the extended warranty company.

  
  

  Kind regards,

  
  

  CAS

• Review fromPaul Phee

  Date: 07/03/2024

  1 star

  Paul Phee

  Date: 07/03/2024

  ******** appliance retailer that uses the worst delivery people that cannot deliver and move appliances into place. I ended up having to install my stacking washer & dryer and fridge as they said they could not do it.
  

  Canadian Appliance Source

  Date: 11/03/2024

  Dear **** ****,

  
  

  Thank you for sharing your feedback with us.

  
  

  We regret to learn about your delivery experience.

  
  

  Would you please kindly contact our After-Sales Team at **********@*****.ca to provide your order number so that we can address your concerns directly?

  
  

  Unfortunately, we are unable to find an order under the information provided here.

  
  

  Kind regards,

  
  

  CAS

  Paul Phee

  Date: 12/03/2024

  Order # *******

• Review fromRichard B

  Date: 04/03/2024

  1 star

  Richard B

  Date: 04/03/2024

  Hope there are no problems. Installer sprung the hinge on my new fridge and the lack of concern from CAS is amazing *** *********** *******. 2 incorrect Emails in 1 week. The fridge door is being held closed by baby proof tape. *** ********* ***** ******** **** ***** ** ****** **** *** ******** ** *****
  

  Canadian Appliance Source

  Date: 11/03/2024

  Dear ******* ****, 

  
  

  Thank you for taking the time to share your feedback with us.

  
  

  We regret to learn that your delivery experience has been less than adequate with CAS.

  
  

  This is certainly not an experience we wish for any of our customers.

  
  

  As per our records, we can see that you are in contact with our After Sales team.

  
  

  A picture of the damaged door hinge has been requested.

  
  

  Once our After-Sales Team receives all requested information, we will be able to better address your concerns.

  
  

  We apologize for any inconvenience this might cause.

  
  

  Kind regards,

  
  

  CAS

• Review fromJohn S

  Date: 26/02/2024

  1 star

  John S

  Date: 26/02/2024

  We recently got delivery of a dual gas / electric oven range. The salesman never made mention of us needing a 220-volt power outlet. I then called the salesman and he said for me to play the "blame game" and for me to send an exchange request on their website which I did. Their customer service team told me that I had to take pictures of the range which I did. Then they said that there would be a 25% restocking fee. Based on the price of the range, this would be about $600. They also said there would be a fee for them to pick it up. I told them this was unacceptable. They said they would call me and they never did. Horrible customer experience.
  

  Canadian Appliance Source

  Date: 02/03/2024

  Dear **** *****,

  
  

  Thank you for sharing your concerns with us.

  
  

  We regret to learn that your experience has been less than adequate.

  
  

  We can see that your ** Cafe range was delivered on February 16th of 2024.

  
  

  The appliance was accepted on delivery day and upon investigation it was determined that the requirement of voltage was not mentioned to our Sales Team.

  
  

  As such, the restocking fee is applied.

  
  

  We can see that a Resolution Case Manager reached out to you on February 26th of 2024 to discuss your concerns.Following the conversation, the restocking fee was lowered to 15% as a goodwill gesture in addition to discounts on the replacement stove.

  
  

  Should you require any further assistance from us, do not hesitate to reach out to our After Sales Team at **********@*****.ca

  
  

  Kind regards,

  
  

  CAS

  
  
  

• Review fromtanya b

  Date: 24/02/2024

  1 star

  tanya b

  Date: 24/02/2024

  ** *** ******** **** **** ******** They do not stand by their rules and regulations, If you have a problem ..... their isn't a manager that can help you. It is all done through a call center. A week later without a stove and the issue is still not being resolved. I DO NOT RECOMMEND this company. ***** **** ***** ********* **** **** ******** ******* **** *** * **** ****** ***** ******
  

  Canadian Appliance Source

  Date: 02/03/2024

  Dear ***** ******,

  
  

  Thank you for sharing your concerns with us.

  
  

  We would like to apologize for your experience. This is certainly not an experience we wish for any of our customers.

  
  

  We regret to learn that you are not pleased with your Cafe range.

  
  

  Please understand that we do not accept returns on products that have been installed/plugged in/used. This policy is comparable to most major appliance retailers and is posted on our website as well as on the invoice you received. 

  
  

  We apologize for any inconvenience caused due to this.

  
  

  Thank you,

  
  

  CAS