Reviews

This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Canadian Appliance Source has 42 locations, listed below.

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  Canadian Appliance Source

  2425 Matheson Blvd E Mississauga, ON L4W 5K4

  
• 

  Canadian Appliance Source

  5 - 65 Dufflaw Rd North York, ON M6A 2W4

  
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  Canadian Appliance Source

  G12 & G13 - 4336 King St E Kitchener, ON N2P 3W6

  
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  Canadian Appliance Source

  G007 - 3487 Wyecroft Rd Oakville, ON L6L 0B6

  
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  Canadian Appliance Source

  110 - 30 Great Lakes Dr Brampton, ON L6R 2K7

  

Review Details

• Review fromMarianne F

  Date: 07/03/2023

  1 star

  Marianne F

  Date: 07/03/2023

  **** ******* ** *** ******* ****** ****** I ordered a washer/dryer unit from them. It didn't work properly. I denounced the problem within 48 hours, which is the time frame during which they will accept returns/ exchanges for any reason. They told me to call the company (**) because I was under warranty. Then they said they would schedule a service call. Then they said to fill out the form for the return/ exchange so that I could have a new machine delivered that was functional. I was supposed to receive a response within 48 hours. Did not receive anything. Called to find out what was going on. They told me they had sent it to another address. I asked them to change the address on file so that I could receive it. They couldn't do that because. For what reason? Policy. I had to call my salesperson to have them change the email address. They resent the email, and the response was the same- call **. I called **. They said it's an installation issue. I called back CAS. They created a service call. The guys came to try to fix the problem, and couldn't. But they did, in the process, shred the dryer vent tube. I called CAS to have them send someone fix the problem. They can't do this. They need an email and photos detailing the complaint so they can send it to the installation team, who can make a decision about whether or not this is actually their fault, and maybe in the next couple of days I might hear they are willing to fix it. So, to recap, over 3000$ out of my pocket, into CAS. No functional washing machine. No functional dryer. Little hope of resolution. * **** ***** *********** **** ******** ******** ******** **** ****** ** ********
  

  Canadian Appliance Source

  Date: 13/06/2023

  Dear ********,

  
  

  Thank you for taking the time to share your feedback.

  
  

  We regret to learn about the issue which you are experiencing with your appliance.

  
  

  Please understand that all product defects are subject to the manufacturer's warranty, hence why a service call was needed to address the issues.

  
  

  If deemed unrepairable, the manufacturer assists with a replacement.

  
  

  If the issue has not yet been resolved, please reach out to us at **********@*****.ca with your service reference number so that we can follow up with the manufacturer on your behalf?

  
  

  Kind Regards,

  
  

  CAS

• Review fromRobert M

  Date: 27/02/2023

  1 star

  Robert M

  Date: 27/02/2023

  ** *** *** **** ***** ***** It is not worth saving $50 for the WORST customer service.
  I have made 3 purchases over the past 5 months. The sent a fridge that was damaged and then tried to charge us for shipping the replacement. The sold us a floor model gas range that was missing the gas connection (we had to buy from ***** for $300) and then they shipped us a washer that was DOA and its been 2 weeks and we still do not have resolution. These guys are awful. Support a local appplicance store instead.
  

  Canadian Appliance Source

  Date: 08/06/2023

  Hello ****** ***,
  
  
  
  Thank you for taking the time to leave a review.
  
  
  
  Please accept our apologies for the experience you had with yours.
  
  
  
  We are very sorry to hear about the issue you are having with your unit.
  
  
  
  However, based on the information provided, we are unable to locate any orders with a purchase of a floor model unit or a refrigerator 
  
  with your name attached to us.
  
  
  
  Thank you kindly, 
  
  CAS

• Review fromGermaine R

  Date: 23/02/2023

  1 star

  Germaine R

  Date: 23/02/2023

  I purchased a washer and dryer from *** in the summer of 2022. Before Christmas the washer was no longer working so I applied to get it repaired on the manufactures warranty. It is now the end of February and even though I have been calling on a daily basis I am unable to get the repairs done on my washing machine. I have been nothing more than polite to them over all this time and today I am beginning to lose my patience a little only to discover that the Customer service clerk who was speaking to me decided that it was time to start laughing at me. I am unsure where to go with this now as I don’t feel that they are going to do anything to stand behind their product
  

  Canadian Appliance Source

  Date: 08/06/2023

  Hello ******** ****,
  
  
  
  Thank you for taking the time to leave a review.
  
  
  
  We would like to wholeheartedly apologize for the sale experience you may have had.
  
  
  
  We regret to hear that your appliance has a functional issue. Please understand that CAS is an authorized retailer, and we receive all of the appliances we sell directly from the manufacturer in their original packaging. The packaging is not removed until the appliance is presented to our customers. Therefore, CAS does not perform Quality Control testing on any of the appliances we sell. This is done by the manufacturer during the production process. As such, there are times that an appliance may experience functional issues shortly after purchase and as it is a functional issue, it falls under the manufacturer's warranty. In cases like this, the manufacturer provides CAS with very specific guidelines on how to proceed. This will almost always include having the manufacturer send out a technician to assess the appliance. The technician's report is provided to the manufacturer who then determines whether or not they feel as though the appliance can be repaired or would need to be replaced.
  
  
  
  As per our records, the manufacturer had added the issues with your unit and the issue has been resolved.
  
  
  
  We would like to apologize for any inconvenience
  
  
  
  Thank you kindly, 
  
  
  
  CAS

• Review fromD. G.

  Date: 21/02/2023

  1 star

  D. G.

  Date: 21/02/2023

  We spent $15000.00 on new appliances for our entire house. 2 years to get all appliances in stock as they kept giving them away to other customers...We finally got delivery the end of December 2022. we got our kitchen installed and started installing the appliances only to find out the Trim kit for the microwave was delivered in regular stainless not Black Stainless. the label says black stainless and 2 employees told me that the part was mislabeled from *******...they will not take the part back or exchange for the correct one we ordered and it is impossible to get a hold of any employee on the phone. everything is via email and takes a week to get a reply..
  

  Canadian Appliance Source

  Date: 07/06/2023

  Hello *** ********
  
  
  
  Thank you for taking the time to leave a review.
  
  
  
  We would like to wholeheartedly apologize for the experience you may have had with your order. 
  
  
  
  Please know that our after-sale team has made an effort to reach out to you but no response was provided.
  
  
  
  We would like to apologize for any inconvenience
  
  
  
  Thank you kindly, 
  
  
  
  CAS

  D. G.

  Date: 07/06/2023

  Nobody reached out, I have multiple emails with no response multiple messages left with no response..it’s disgusting that you can run a business like this..there was no issue when we paid you 15000 dollars..I have an email where Scott R. admitted it was the companies fault and I still get screwed over! If you wanted to rectify the issue you would you have our address just send the correct parts this is nonsense

• Review fromAJ W

  Date: 19/02/2023

  1 star

  AJ W

  Date: 19/02/2023

  **** ******* This company sells faulty and broken appliances! After delivery of the broken products they will refuse to repair, replace or apologize . ** *** **** ** **** ******* **** **** *** *** **** 
  

  Canadian Appliance Source

  Date: 07/06/2023

  Hello  ** ******,
  
  
  
  Thank you for taking the time to leave a review.
  
  
  
  We regret to hear that your appliance has a functional issue. 
  
  
  
  Would you please kindly contact our After-Sales Team at **********@*****.ca to provide your order number so that we can address your concerns directly? Unfortunately, I cannot find an order under the name provided here. 
  
  
  
  We would like to apologize for any inconvenience
  
  
  
  Thank you kindly, 
  
  
  
  CAS

• Review fromThomas P

  Date: 15/02/2023

  1 star

  Thomas P

  Date: 15/02/2023

  Horrible company to deal with, from customer service to delivery team. I ordered a washer dryer combo, 1st time they come they forgot the stacking kit, 2nd time they come they said the washer and dryer is too big, which it was not as i matched the measurements, 3rd time they come they install the replacement and scratch an entire wall. Then charge me a 25% re-stocking fee or their mistakes.
  

  Canadian Appliance Source

  Date: 29/05/2023

  Dear ******,

  
  

  Thank you for taking the time to share your feedback.

  
  

  We regret to learn that your experience has been less than adequate.

  
  

  However, please be advised that we have no records of a property damage claim being made at the time.

  
  

  In regards to the restocking charge, please note that the specifications of the appliance were provided to you at the time of purchase.

  
  

  It is the consumer's responsibility to ensure that the specifications meet your personal requirements.

  
  

  Given that the appliances were returned to our warehouse with no packaging and would have needed to be sold as floor models, a restocking fee was applied.

  
  

  This information is made available in our return and exchange policy on our website.

  
  

  Kind Regards,

  
  

  CAS

• Review fromDiana Z

  Date: 07/02/2023

  1 star

  Diana Z

  Date: 07/02/2023

  ** **** ***** ** ** * **** *** *** * ***** A bad company to deal your business.
  I bought dishwasher Dec 22, 2022, a month later it doesn't work. I complain and they said it's not their problem what a bad customer service.
  Still working on to the manufacturer see what happens.
  

  Canadian Appliance Source

  Date: 24/05/2023

  Hello ***** *********,  
  
  
  
  Thank you for taking the time to leave a review.
  
  
  
  Please accept our apologies for the experience with the unit.
  
  
  
  We can see that you contacted our team regarding the issue and all the required information was provided to you to have the issue address as per the manufacturer warranty procedures.
  
  
  
  Please understand that CAS is an authorized retailer, and we receive all of the appliances we sell directly from the manufacturer in their original packaging. 
  
  
  
   As such, there are times that an appliance may experience functional issues shortly after purchase and as it is a functional issue, it falls under the manufacturer's warranty. In cases like this, the manufacturer provides CAS with very specific guidelines on how to proceed. This will almost always include having the manufacturer send out a technician to assess the appliance. The technician's report is provided to the manufacturer who then determines whether or not they feel as though the appliance can be repaired or would need to be replaced.
  
  
  
  
  
  We would like to apologize for any inconvenience
  
  
  
  Thank you kindly, 
  
  
  
  C.A
  
  
  

• Review fromMark T

  Date: 07/02/2023

  1 star

  Mark T

  Date: 07/02/2023

  My Extended Warranty appears to be a fraud. Now in month three without a stove and the lower level CAS customer support staff (who are friendly and professional) seem completely unwilling to involve their superiors in getting action from The ** ********. I have given up calling **, because “expedite” means something completely different to them than my understanding. Unlike CAS, they NEVER call back as promised - even after a conference call with CAS and me.
  Sad - CAS and Scott R. would have received five stars. This warranty debacle and fear of escalation make me question sending friends to CAS.
  Mark
  Order ********
  

  Canadian Appliance Source

  Date: 24/05/2023

  Hello **** *******,  
  
  
  
  Thank you for taking the time to leave a review.
  
  
  
  Please accept our apologies for the experience dealing with our third-party warranty company, *************.
  
  
  
  As per our records, the sisue reported has been addressed by ************* and the issue has been resolved
  
  
  
  We would like to apologize for any inconvenience
  
  
  
  Thank you kindly, 
  
  
  
  C.A
  
  
  
  

  Canadian Appliance Source

  Date: 24/05/2023

  Hello **** *******,  
  
  
  
  Thank you for taking the time to leave a review.
  
  
  
  Please accept our apologies for the experience dealing with our third-party warranty company, *************.
  
  
  
  As per our records, the issue reported has been addressed by ************* and the issue has been resolved
  
  
  
  We would like to apologize for any inconvenience
  
  
  
  Thank you kindly, 
  
  
  
  C.A

• Review fromAshish G

  Date: 04/02/2023

  1 star

  Ashish G

  Date: 04/02/2023

  we bought 4 major appliances through CAS- Woodbridge and also bought extended warranty. They said that warranty claims are honored by ** *********. Have a major issue with our wall oven, file a claim in May 2022, was diverted to ******* **********. they said part was not available and would need to wait. sent 8 emails as a follow up no resolution till date. *** ******** ** *****. CAS simply throw their hands up stating not their responsibility
  Truly ********* business practice but unfortunately allowed to run their operations so more and more people can get sucked into paying for warranty.
  Frustrated customer. ** *** **** *** ******** **** ***
  

  Canadian Appliance Source

  Date: 23/05/2023

  Dear ******,

  
  

  Thank you for taking the time to share your feedback.

  
  

  We regret to learn about the issue which you have experienced.

  
  

  Would you please contact us at **********@*****.ca if you are still experiencing issues so that we can look into the matter for you?

  
  

  Kind Regards,

  
  

  CAS

• Review fromAdam J.

  Date: 28/01/2023

  1 star

  Adam J.

  Date: 28/01/2023

  The worst service possible from the Halifax Nova Scotia location! *** ***** ********* **** ******** Ordered a fridge for pick up. Once it came in, we was not able to pick up because the employees dropped 2 appliances while loading and smashed them. Now they will not load anything on costumer’s vehicles from Dartmouth, Nova Scotia because they are not equipped to handle appliance’s properly. So no pick up from Dartmouth Nova Scotia!
  

  Canadian Appliance Source

  Date: 19/05/2023

  Dear ****,

  
  

  Thank you for taking the time to share your feedback.

  
  

  We regret to learn that your experience has been less than adequate.

  
  

  Please know that we have no records of this incident.

  
  

  Customers are able to pick up from our Dartmouth location.

  
  

  Please contact us at **********@*****.ca so that we look into the matter?

  
  

  Kind Regards,

  
  

  CAS