Reviews
This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 391 Customer Reviews
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Review fromGabrielle L
Date: 12/10/2022
1 starGabrielle L
Date: 12/10/2022
** *** *** **** **** ******** Horrible customer service after the purchase has been secured. Horrific return policy. ** *** ***** **** **** ** *****. Will never use this company again.
Canadian Appliance Source
Date: 07/12/2022
Dear *********,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
However, our records that the microwave had been in your possession for 5 months with the packaging open.
As such, this appliance would not be eligible for return as it does not meet our criteria.
CAS agreed to take the appliance back as a gesture of goodwill, with an applicable restocking charge as the appliance would now be sold as an open-box.
We can appreciate that you do not agree with our policies, but these are in line with the major appliance industry and, as such, we are unable to change our decision.
Kind Regards,
CAS
Review fromMohamad Abbass E
Date: 08/10/2022
1 starMohamad Abbass E
Date: 08/10/2022
Worst service I've ever experienced.
No follow up.
No honesty.
I went to the Hamilton showroom to buy a set of washer and dryer and the guy there recommended 2 high quality ones for almost 3200$ and I requested a 3 months payment method as he suggested. He created a ******* acount for me and he said that everything will be alright and he promised to deliver them on the next saturday. However, I didn't recieve any call all the week. I called them on Saturday to follow up, they said that there's no scheduled delivery. After many tries to get in touch with any responsible employee, I got in touch with one of them that lately was helpful in canceling the order and apply for a refund that will take up to more than a month.
I have no idea why is all that. I was trying to be patient as much as I could but they don't even care.
***** **** **** **** *** *** ******** **** ******Canadian Appliance Source
Date: 13/12/2022
Dear ******* ******,
Thank you for taking the time to share your feedback.
We regret to learn about your experience.
Our records show that the delivery was not scheduled for Saturday, October 8th as there was an outstanding balance on your order.
We can see that there was an issue with your ******* account, which caused the delay.
Since the deposit was paid for in cash, please understand that the refund would need to be processed by check.
Once processed, this can take up to 14 business days to be received, depending on the postal system.
We sincerely apologize for any inconvenience caused.
Kind Regards,
CAS
Review fromDesiree R.
Date: 08/10/2022
1 starDesiree R.
Date: 08/10/2022
* ***** **** **** ****** **** ***** **** * **** *** ***** ***** *******.
I had bought a 2 door ******* stainless steel fridge from this store with a freezer drawer. 2 months back the fridge stopped working. My husband informed this store. They gave a number to call. The person whom we spoke to, told us to switch off the fridge as they had to order a part. It's been more than 2 months now and they still have not resolved the issue neither have they got the part. My husband has been contacting this store staff several times, but of no use. How are we supposed to go on like this without a fridge in the house for past 2 months?They don't care about the customer once they have sold the appliance. What would they have done in this situation? Till today they have not even sent a technician to check my fridge. How can they know what part to order without their technician checking my fridge? This is what their customer service is. Total nonsense.
Customers be careful. They will not care about providing you any service once they have sold you the appliance. * **** ***** ********* ****** ** **** ****** ******* *********Canadian Appliance Source
Date: 07/12/2022
Dear *******,
Thank you for taking the time to share your feedback.
We regret to learn about the issue which you experienced with your appliance.
Our records show that your fridge was purchased in 2019 and now under the extended warranty.
Please know that your claim would need to be filed with the extended warranty company and not CAS as it is past your first year of manufacturer's warranty.
If you are having difficulties communicating with the extended warranty company, you may reach out to us at **********@*****.ca and we would be more than happy to escalate on your behalf.
We apologize for any inconvenience caused.
Kind Regards,
CAS
Review fromHenry V
Date: 06/10/2022
5 starsWe were looked after by Naved in the Markham location. We found him to be knowledgeable and pleasant to deal with. We needed a fridge right away so he made sure that the units we considered were available from stock. His pricing was fair and competitive with other places we had looked. Delivery was arranged for next day and the truck arrived before noon. The delivery crew was courteous and did their job well.
This was the second time we dealt with this company and on both occasions we were very satisfied with our experience.Review fromGerald M
Date: 05/10/2022
1 starGerald M
Date: 05/10/2022
***** *** ******** ********* ***** ** ******* ***
What a terrible experience!
We tried to change our order before it was shipped and they wanted us to pay approx $600.00 in restocking and shipping even though it was never shipped. It was an in stock item.
They simply hung up on us several times as we tried to get the order cancelled.
They told us twice that the transaction was taken care ** ***** *** * ******* ***. Nothing was done. It took several hours on the phone to get this cancelled and they wouldn't order the set we wanted. They said it was a special order and they couldn't get it in. Even thoiugh it's still on their website.
**** **** **** **** ****** **** ******** *** *********Canadian Appliance Source
Date: 30/11/2022
Dear ******,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Would you please reach out to us at **********@*****.ca with your order number so that we can look into your file and review with our team?
Kind Regards,
CAS
Review fromAl S
Date: 01/10/2022
4 starsSo far , so good . I would have awarded 5 stars if their website was valid. The website indicates that a 3 year extended warranty is free with the purchase is the ****** washer . However Scott did not honour the free 3 year extended warranty. In stead I was given a 2 year extended warranty for $99 . I am sorry I didn’t push this further but at my age 87 , I didn’t need a hassle.Review fromEli H
Date: 30/09/2022
2 starsEli H
Date: 30/09/2022
Salesman was good and the washer only took 2 days to be brought to the store. when I was unpacking the washer I noticed the top panel was lose. I removed the packaging tape and the panel slid right off, problem one. I then was removing the packing bolts on the back of the washer and found when they put those in the power cable was crushed and I didn't feel safe using it. Not to mention when I pay what I did for the washer I expect it to be in brand new condition.Canadian Appliance Source
Date: 30/11/2022
Dear ***,
Thank you for taking the time to share your feedback.
We regret to learn that your appliance arrived damaged.
Please understand that CAS receives all products factory-sealed from the manufacturer and those would only be unboxed after delivery/ pick up.
As such, it is impossible for us to know if an appliance is damaged/ defective.
Our records show that the appliance was approved for a return and your refund was processed back in October.
Kind Regards,
CAS
Review fromJoanna O
Date: 28/09/2022
3 starsJoanna O
Date: 28/09/2022
Joanna O. September 28th, 2022
I have read some of the reviews and I agree with some of them but not all. I purchased my fridge in Oakville from Elizabeth K. I shopped around but came back to Canadian Appliance because of the help she gave me. Up front I was told I was responsible for disconnecting the water and hydro from my old fridge and that it would not be handled by delivery people. Luckily one of my son-in-laws handled that for me. The delivery men went above and beyond getting my fridge in the house helped by another son-in-law getting a gate door removed. The delivery people did a good job and do not have anything I could complain about. Where I agree with some of the other reviews is getting help from anyone else in the store if your sales person is not available. The answers I needed were not available and I was ****** told to read the manual. I drove back to the store and one of the sales people answered my one question and was very nice but trying on the phone is impossible. I am hoping that if I need any more help that Elizabeth is available and I do not have to drive to store. At 84 I am tired of dealing with **** salespeople when I am purchasing one of their products. Without us they would be out of a job.Canadian Appliance Source
Date: 30/11/2022
Dear ******,
Thank you for taking the time to share your feedback.
We are pleased to learn of your seamless delivery experience and hope you are enjoying your new appliance.
However, we do regret to hear that you have had some difficulties to communicate with our team.
Please be rest assured that your comments have been forwarded to our management team for review in order to improve our service.
Kind Regards,
CAS
Review fromDavid B
Date: 26/09/2022
5 starsKim was a fantastic sales rep. I needed a 30 inch, pop out range hood that was in stock and available for pick up ASAP as the previous one I ordered was not going to be in in time. Kim found me two options in a matter of minutes and I was able to pick up the range hood the next day.
Was a great experience purchasing and picking up. Now just have to get it installed!Review fromKen S
Date: 26/09/2022
1 starKen S
Date: 26/09/2022
Company took no responsibility for a damaged unrepairable refrigerator that was never plugged in. This was contrary to what I was told. They pushed me over to ********* who also gave me the run around. In total it took about 4 weeks, over 20 phone calls, multiple emails and 3 service calls before ********* finally agreed to replace the damaged fridge. Persistence was required. A good retailer would have replaced the damaged appliance reported the day of delivery after inspection. Will not use Canadian Appliance Source again. Why the good will generated through the research, inquiry, sales and delivery phases was so easily discarded post-delivery reveals customer indifference.Canadian Appliance Source
Date: 22/11/2022
Dear ***,
Thank you for taking the time to share your feedback.
We regret to learn that your experience was less than adequate.
However, please note that in your exchange request submitted on July 18th, you clearly stated, "Lower back panel bent. Only obvious with packaging removed. A satisfactory solution would be to just replace this panel."
A service call was scheduled at your request as your appliance qualified for the cosmetic warranty.
Kindly understand that once you have received service from the manufacturer for your appliance, CAS is unable to intervene in regards to the manufacturer's decision as it will completely depend on the technician's report.
We can appreciate that you do not agree with our policies and apologize for any inconvenience caused.
Kind Regards,
CAS
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