Reviews

This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Canadian Appliance Source has 42 locations, listed below.

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  Canadian Appliance Source

  2425 Matheson Blvd E Mississauga, ON L4W 5K4

  
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  Canadian Appliance Source

  2 - 600 Matheson Blvd W Mississauga, ON L5R 4B8

  
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  Canadian Appliance Source

  E4 - 150 Taunton Rd W Whitby, ON L1R 3H8

  
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  Canadian Appliance Source

  2777 23 Ave NE Calgary, AB T1Y 7L6

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  Canadian Appliance Source

  9250 Macleod Trail SE Calgary, AB T2J 0P5

Review Details

• Review fromRichard C

  Date: 26/08/2022

  3 stars
  Ahmed was our sales representative and sold us a Whirlpool washer and dryer. He explained details about the appliances and to my knowledge gave us a good price. The problem was that on Monday (when we purchased the appliances) we were told that the delivery was scheduled to be on Wednesday between 1-5pm. Well that delivery never happened. As we track our delivery online, it showed that we were the 11th stop. At the end of the day (8pm) the delivery status showed that delivery was at stop 7. No one ever called to explain why our appliances weren't delivered on Wednesday. So we figured that since there were at least 4 stops that didn't get their appliances delivered on Wednesday that they would be the first one to be delivered on Thursday. WRONG, our appliances weren't delivered on that day and when we checked with the delivery company, they didn't even know where our appliances were. After numerous phone calls to the delivery company and our sales representative, we were told that our appliances would be delivered on Friday. We spoke with Ahmed and ask for a full delivery refund which he did. On the delivery day, the workers could of been more careful handling the appliances, but no damage was done, it was just scary to see them work.

• Review fromAnthony A

  Date: 26/08/2022

  1 star

  Anthony A

  Date: 26/08/2022

  ***** *** **** ******** ********* ****** ***** **** ******** *** ********* *********** They are more than happy to take your money, after that you are on your own. * ****** **** ******** ** *** *** ******** ******* **** ****** **** *** * ******* **** *** *** **** ** * ***** ***** *** *** *** ****** ** *** ******** *******. I purchased a new ***** ***** range hood in July, picked it up from the Oakville location, brought it home and plugged it in and it didn't work, defective straight out of the box! Returned it to the Oakville store 45 minutes after picking up and they refused to exchange it or refund me immediately. According to Canadian Appliance Source returns policy It's my problem now, even though they supplied the defective product I'm the one who now has to jump through hoops in order to get my money back. First, I had to take a day off work and lose a days pay, have a technician from ***** ****** ******** come to my house to inspect an obviously defective range hood to tell me "yep it's defective sir". After the inspection, ***** ****** ******** will create a service report and then forward the report to the manufacturer for review. Well good luck with that getting done, I lost track of how many emails, phones calls, and lost time I spent trying to get this information forwarded to the manufacturer who said they never recieved anything from ***. Finally the manufacturer recieved and reviewed the report and they authorized Canadian Appliance Source to issue a refund to my card, but the fun doesn't stop there with CAS. I bring back the range hood to the Oakville location as instructed to complete the refund process, and I'm met by Rahul R, who tells me that the person who receives returned merchandise leaves at 6pm and is gone for the day. I asked if there is anyone else there that can complete the return and I'm told no and to come back the next day before 6 pm. I returned the next day around 5:25 pm, and the person responsible for returns is not there
  

  Canadian Appliance Source

  Date: 03/10/2022

  Dear Customer,
  Thank you for taking the time to share your feedback.
  We regret to learn about your experience.
  Please understand that CAS receives all of the products we sell directly from the manufacturer, in their original packaging. CAS does not sell refurbished appliances.
  As such, we have no way of knowing if an appliance is defective. This is why our manufacturers will stand in and address as they hold the warranty.
  The manufacturer's first port of call would be to service your appliance and, if deemed unrepairable, they will authorize an exchange.
  Kindly note that as an authorized retailer, CAS will only replace an appliance if approved by the manufacturer.
  CAS and ***** are also two different companies and we are not involved with each other's processed.
  However, we do sincere apologize for the lack of communication.
  We can confirm that your refund was eventually processed back to your credit card on file.
  Kind Regards,
  CAS

• Review fromRick F.

  Date: 25/08/2022

  3 stars
  Jainil was very pleasant to deal with. Finalizing the order over the phone the total invoice amount quoted on the call and the amount charged to my credit card did not match (which is the reason for my 3 star rating). When informed of the error Jainil was quick to recognize the mistake and adjust the invoice. However, as the adjustment has not been credited to my credit card at the point of writing this review, I am currently in the dark as to how I will be reimbursed. Invoice error aside I believe Canadian Appliance Source to be a good choice for purchasing appliances. They are another alternative in a competitive market and offer great pricing options.

• Review fromJihad A

  Date: 25/08/2022

  1 star

  Jihad A

  Date: 25/08/2022

  Where to start... The sales person did not tell me i had to have the old appliances unplugged and unstacked, or else the repair person will not install anything. I was told to pay $90 and everything will be taken care of. My parents are older *** ** ****** *** *** ***** *******. I had work and so i paid for the help. I recieved an email the next day about that matter. I only had a few minutes before going to work. Luckily i managed to have everything unplugged and ready. The repair man comes, very rude to my father. **** ****. He made my father (***** ****** *********) get down on his knees to take off the old hose that could have been used on the new washer. There was absolutely no reason to remove it and there is ABSOLUTELY no reason to be rude to an old man.... The job wasn't done because the "expert" "repair" man couldn't figure out to use an old connector from the old washer to make the new hose fit. Took me 1min. Why did i pay $90? Horrible person. Horrible service. And to top it all off, everytime i call costumer service they tell me that we have a ticket for your complaint and someone will get back to me... two days later and here we are. * ***** **** ** ******
  

  Canadian Appliance Source

  Date: 29/09/2022

  Dear *****,

  
  

  Thank you for taking the time to share your feedback.

  
  

  We regret to learn that your delivery experience has been less than adequate.

  
  

  This is certainly not the experience we would wish for any of our customers.

  
  

  Our records show that a senior member of our resolutions team tried to call you and it unfortunately went to voicemail.

  
  

  We can see that your file was escalated and addressed with the delivery carrier and we were informed that the drain hose was not fitting into the drain pipe and that the pipe would need to be replaced by a larger diametrical fitting, which is why the team could not complete the service.

  
  

  We sincerely apologize if this was not properly communicated to you.

  
  

  We have added a credit for your installation charges to your order, for a refund.

  
  

  You may contact our customer care team at * *** *** **** with the details of your credit card on file so that we can process your refund.

  
  

  Kind Regards,

  
  

  CAS

• Review fromRusty B

  Date: 21/08/2022

  5 stars
  excellent customer service. Easy pay and pick up. they answered all my questions and returned my calls right away when they were on the other line

• Review fromLinda H

  Date: 21/08/2022

  1 star

  Linda H

  Date: 21/08/2022

  I am going to make it my mission to let people know how awful this company treats people. Lack of customer service, empathy and forgiveness for their mistakes abound. The lack of discernment on their part is astounding.
  

  Canadian Appliance Source

  Date: 29/09/2022

  Dear *****,
  Thank you for taking the time to share your feedback.
  We regret to learn that your experience has been less than adequate.
  Our records show that you received the wrong color appliance and proceeded to have it installed.
  As such, our after sales team requested pictures of the appliance uninstalled prior to approving a return as an exception, which were not provided.
  Kindly understand that CAS is not able too approve a return unless we have proof that the appliance has been completely disconnected.
  We can see that the return was eventually approved on September 6th, 2022 and our email was never responded to.
  A reminder of the approval was sent on September 13th and you were advised that if no response is provided within 2 business days, the request would be cancelled.
  The return approval was eventually cancelled on September 13th.
  If you would like to follow up on your order, please respond to the email sent by After Sales Team.
  Kind Regards,
  CAS

• Review fromMadina W.

  Date: 19/08/2022

  1 star

  Madina W.

  Date: 19/08/2022

  ** *** **** **** ******** ******* *** **** ******** ***** **** ****** ******** ****. I bought a washer dryer set from them and the salesperson, Ankur, said the ONLY damage was a few scratches. On the delivery day, I get a call that the dryer unit actually has more damage than what was communicated initially. I accepted the delivery with the advice of the salesperson and was told I will be compensated fairly for what happened. Later when I spoke to the same guy he told me he can't do anything, and to just accept it. I tried to call the store many times and they either hung up on me, or told me the same thing and to accept it. I filed for a return/exchange report online because that's the "only way" and they offered me $50 for the extra damage on a $800+ dryer and told me it was my fault. Now I'm stuck with this damaged dryer and no one at Canadian Appliance seems to want to accept the issue and compensate fairly for what happened.
  

  Canadian Appliance Source

  Date: 27/09/2022

  Dear ******,

  
  

  Thank you for your review.

  
  

  We regret to learn about your experience.

  
  

  However, please understand that our records show that the appliance was inspected and signed for at the time of purchase.

  
  

  Floor models will have blemishes and scratches, hence the significant discount.

  
  

  We can see that our after sales team increased the compensation amount to $80, which was accepted and refunded on September 7th.

  
  

  We apologize for any inconvenience caused.

  
  

  Kind Regards,

  
  

  CAS

• Review fromSam S

  Date: 19/08/2022

  1 star

  Sam S

  Date: 19/08/2022

  Extremely disappointed. Buyer ******* the support services after the purchase is completely sub-standard and not buyer friendly. The product ( ********** ) was delivered and was defective. I called the CAS Support as I was instructed, to have the matter addressed. Its now been 2 days since my delivery and still no call back. The next day, I called CAS Support to follow-up on the matter, after which I submitted the on-line Return Form to have a replacement unit sent out as requested, given that the unit was not plugged in or used. The reason I purchased this fridge was because of its availability and it came with immediate delivery as I was in desperate need of a fridge. I called CAS again the following day, and they indicated that it could take up an additional 2 days before I receive a call back after which I will need to book a technician to come on site and look at the problem. This is completely unacceptable to me. I am now without a fridge and want to return this item immediately as I am not satisfied with the defective product. Truly unfortunate that an organization in todays climate does not care about its customers enough to address their satisfaction concerns. Ironically they ask for customer feed-back after ever transaction however they do not follow-up or care to prioritize in any meaningful way. I wish I would have read the previous Customer reviews as its clear that I am not alone.
  

  Canadian Appliance Source

  Date: 27/09/2022

  Dear ***,

  
  

  Thank you for taking the time to share your feedback.

  
  

  We regret to learn about your experience.

  
  

  Please understand that CAS receives all appliances factory-sealed from the manufacturer, and those would only be unboxed after delivery/ pick up.

  
  

  As such, it is impossible for us to know when an appliance is damaged/ defective.

  
  

  This is why, when reported, we will ensure that the issue is addressed under the manufacturer's warranty, to which you are entitled.

  
  

  Our records show that we sent out a service request to the manufacturer on August 17th, the same day the matter was reported to our customer care team.

  
  

  From there, we would need to wait for an update from the manufacturer, which is why we request customers to contact them directly for a faster response.

  
  

  The first port of all would always be to have the appliance assessed by a certified technician and, if deemed unrepairable, the manufacturer will authorize an exchange/ return.

  
  

  Our last update from August 22nd indicates that the matter was resolved- if not, please do not hesitate to reach out to us at **********@*****.ca and we would be more than happy to follow up on your file.

  
  

  We sincerely apologize for any inconvenience caused.

  
  

  Kind Regards,

  
  

  CAS

• Review fromSandra A

  Date: 19/08/2022

  1 star

  Sandra A

  Date: 19/08/2022

  After purchase, the confirmation included a video detailing the delivery process. Delivery was made, and the appliances were NOT removed from the boxes, the workmen were rude and un-cooperative, a portion of my NEWLY built wall was damaged with no apologies given. I was told, to contact the company with any complaints, that's all. Dealing with the salespeople was good, the delivery system was POOR. * ***** ********* ******** *** ******** *******.
  

  Canadian Appliance Source

  Date: 27/09/2022

  Dear ******,

  
  

  Thank you for taking the time to share your feedback.

  
  

  We regret to learn that your delivery experience was less than adequate.

  
  

  Please understand that our delivery team will only unbox major appliances (like refrigerators and washer/dryers) and we can see that this was done.

  
  

  Smaller appliances like vents and dishwashers will remain in the packaging.

  
  

  However, we are very sorry to learn about the damage to your home.

  
  

  Our records show that our customer care team requested that you send pictures of the damage to our home delivery department (not the delivery company) so that it could properly be escalated.

  
  

  This is because our home delivery department will handle any delivery-related issue and ensure that your concerns are being addressed by the carrier.

  
  

  If pictures of the damage have not yet been provided, would you please take a moment to send them to us at **********@*****.ca?

  
  

  Our team will ensure that they are reviewed by the concerned department.

  
  

  We sincerely apologize if this was not properly communicated to you and for any inconvenience caused.

  
  

  Kind Regards

  
  

  CAS

• Review fromGeorge C

  Date: 18/08/2022

  1 star

  George C

  Date: 18/08/2022

  I purchased a microwave on line. I contacted customer care service as requested an set up a delivery time. They sent an email confirming the requested delivery time. They never showed up. Online information says it shipped. The order number that CAS gave me to track my delivery was rejected but the delivery service, *** *********. I called customer service several times requesting information on my microwave. They said time after time, as if well rehearsed, that they put a request for information in to the delivery services and they would call me as soon as they received the information. They even said that they would call back in an hour once. They didn't. When I insisted on information about the whereabouts of my microwave and was not satisfied with thier scripted response, they actually hung up on me, twice. Lol Their website, under Customer Care, says "Our dedicated staff of knowledgeable, friendly sales professionals will treat you like one of the family". Wow! I certainly do not feel like family. I fell very disrespected. I'm also stressed that CAS refuses to get me the information in a timely manner. Just tell the truth. If is not shipped, lost, stolen, CAS is just disorganized or just don't really care about individual customers. Let me know. That I can accept. Getting as little information as possible from CAS on a product that I paid a lot of money for is way more stressful than any truth. ***** ******* **** **** *** ***** **** ** ** ******* ********** ****** *** *** *** *** ***********
  

  Canadian Appliance Source

  Date: 27/09/2022

  Dear ******,

  
  

  Thank you for taking the time to share your feedback.

  
  

  We regret to learn that your delivery experience has been less than adequate.

  
  

  Please understand that our customer care team followed procedure and did everything they could so we could get the accurate information on the status of your delivery.

  
  

  Our system showed that delivery was scheduled for your ********** *********** 30 Inch Microwave Hood Combination and the only port of call was to reach out to the delivery carrier to inquire about about the delay/ lack of communication.

  
  

  We sincerely apologize for if this was not properly communicated to you.

  
  

  Our records show that once our team had gathered the necessary information, you were contacted by our home delivery team, who ensure that your delivery was rescheduled and delivered on time.

  
  

  This was also addressed with our delivery carrier as it is certainly not the kind of experience we would wish for our customers.

  
  

  We apologize for any inconvenience caused and are pleased to see that your appliance was delivered on the re-scheduled date.

  
  

  Kind Regards,

  
  

  CAS