Reviews

This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Canadian Appliance Source has 42 locations, listed below.

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  Canadian Appliance Source

  2425 Matheson Blvd E Mississauga, ON L4W 5K4

  
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  Canadian Appliance Source

  5 - 65 Dufflaw Rd North York, ON M6A 2W4

  
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  Canadian Appliance Source

  G12 & G13 - 4336 King St E Kitchener, ON N2P 3W6

  
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  Canadian Appliance Source

  G007 - 3487 Wyecroft Rd Oakville, ON L6L 0B6

  
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  Canadian Appliance Source

  110 - 30 Great Lakes Dr Brampton, ON L6R 2K7

  

Review Details

• Review fromPawel P

  Date: 18/08/2022

  1 star

  Pawel P

  Date: 18/08/2022

  I placed an order with Arvinder who was quick and responsive when making the sale, and it's been nothing but terrible service since. I received a few of the appliances I ordered, but the fridge arrived damaged. I was told by the delivery crew we have 48 hours to notify them of any issues for a return / exchange. That afternoon after inspecting the unit I noticed scratches on the front panel and a dinged corner. I reached out to customer service that same day and they declined the return and only offered to "coordinate" repairs with the manufacturer. Why am I being forced to accept a damaged unit when I paid for brand new. I have since been attempting to cancel the remaining appliances that have not been delivered and keep getting pumped around from one rep to another. I am told the original sales rep Arvinder is the only one able to cancel the order, but he is not responding to my emails or calls. When I call the sales team they say either Arvinder or customer service can help, but when they put me through to customer service once again they say only Arvinder. I've requested multiple times to speak to a manager and of course no one is available. This is the worst customer service I have ever received* ***** ** ************ ****** *** **** ***** ******** **** **** ********
  

  Canadian Appliance Source

  Date: 26/09/2022

  Dear *****,

  
  

  Thank you for taking the time to share your feedback.

  
  

  We regret to learn about your experience.

  
  

  Please understand that CAS receives all appliances factory-licensed from the manufacturer.

  
  

  Those would only be unboxed after delivery/pick up and, as such, it is impossible for us to know is an appliance is damaged.

  
  

  This is why, when reported, the first port of call would be address it under the manufacturer's warranty, tho which you are entitled.

  
  

  However, we can see that upon review, our after sales approved a return for your appliance at no penalty and that a replacement was added to your order, which is now in stock.

  
  

  Should you wish to proceed with delivery please contact our customer care team at * *** *** *****

  
  

  We sincerely apologize for any inconvenience caused.

  
  

  Kind Regards,

  
  

  CAS

• Review fromRob L

  Date: 18/08/2022

  1 star

  Rob L

  Date: 18/08/2022

  The absolute worst sales, customer care, and home delivery experience ever encountered. As a repeat customer, most recently the purchase of washer and dryer, the sales rep failed to provide all the necessary information when it came to disconnecting our current appliances. On delivery day, they were unable to install the news ones and I quote "had ten seconds to decide whether they leave the new appliances in my garage or not". The rest of the day was spent trying to reach my sales rep to no avail and when I did momentarily, she was unapologetic and apparently she could do nothing from her end and I need to call customer care. I asked to speak to a manager and she forwarded me to a dead line. I left another message with the sales rep and she has yet to call back. I spent another two hours with customer care and was told that only half of a new installation fee of $108 could be waved. I was then given the second decision of the day "take the goodwill offer or end the call". CAS I encourage you to listen to each recorded conversation I had that day. To-date, nobody (sales or customer care) could provide me with a consistent answer when it comes to what is required from us to prep for installation. We also tried calling home delivery and when we provided the order number, we were hung up on. We called back and immediately was forward to our sales rep (who of course didn't answer). I should also add when I called the store at one point, a CAS rep from another city answered - apparently the local phone line is shared. It was not until we decided to go back in person and deal with an entirely different sales rep, the $108 fee was waved (which apparently our sales rep and customer care couldn't do), acknowledging that we received wrong information and have been long-time customers. CAS you can refrain from replying "thank you for taking the time to provide feedback", I've already went through that rigamarole with customer care who did nothing to diffuse the situation.
  

  Canadian Appliance Source

  Date: 26/09/2022

  Dear ***,

  
  

  Thank you for your comments.

  
  

  We regret to learn of your delivery experience.

  
  

  Kindly understand that our delivery team would not be responsible for disconnection due to liability reasons and we sincerely apologize if this was not properly communicated at the time of purchase.

  
  

  Please note that this has been addressed by our management team and we can see that the total amount off the installation charges were refunded.

  
  

  We sincerely apologize for any inconvenience caused.

  
  

  Customer feedback is much appreciated as we are always looking to improve our service.

  
  

  Kind Regards,

  
  

  CAS

• Review fromJ.G D

  Date: 17/08/2022

  1 star

  J.G D

  Date: 17/08/2022

  **** ** ***** * ***** **** ******** ******* ****** ** it is impossible to communicate with someone other than an online chat line. Purchased an ******** ****** BBQ. with my credit card on the Calgary site. The sales rep or account executive confirmed the the order however he is located in Winnipeg. I arranged for someone to go to the Calgary warehouse to pickup the order, however we find out that we have to have the individual authorized and the unit did not fit in the pickup vehicle. So I needed to arrange the pickup with a truck, however I could get that done till next week. I was told that unless I picked up before this weekend the order would not be held for me. It was impossible to get this done. After several hours of trying to speak with someone and a very frustrating hours and days I decided to request a refund for the amount charged on my credit card. The person on the customer service chat line told me the only one that could authorize that was the account executive Tapan D. I had attempted to get in contact with him via email and left messages in his voice mail to no avail as he not respond through either media. So now I am out the $755.53 and no assurance that I can pick this order up. Looking at the reviews submitted by customers it appears that this company does not have customer service.
  

  Canadian Appliance Source

  Date: 26/09/2022

  Dear ****

  
  

  Thank you for taking the time to share your feedback.

  
  

  We regret to learn about your experience.

  
  

  Please understand that we have a strict pick-up policy in place for security reasons.

  
  

  Unfortunately, due to past occurrences of fraudulent activity, we have had to update our policies.

  
  

  We sincerely apologize if this was not clearly communicated to you at the time of purchase and are pleased to see that the appliance was eventually picked up on August 24th.

  
  

  Kind Regards,

  
  

  CAS

• Review fromAgatha C

  Date: 15/08/2022

  2 stars

  Agatha C

  Date: 15/08/2022

  I bought all 5 appliances and, although the process buying them was fast and easy, it was a hassle to get them home. When we finally received them, we had to pay 280 $ for installation, because CAS does NOT install anything, only to discover that there is a big issue with the washer. It moves around when it washes, making the dryer fall off it. I contacted Canadian Appliances store where I bought them, to ask how I can get someone to the house to asses the issue and repair/change, as they have warranty. He told me to call ******* Repair Centre, which is an independent contractor that is charging for dispatching someone and for the repair. So now I am on my own to find out who I need to contact in order for them to address the issue at no charge. I am very disappointed by the after care customer service CAS offers!!!
  

  Canadian Appliance Source

  Date: 26/09/2022

  Dear ******,

  
  

  Thank you for taking the time to share your feedback.

  
  

  We regret to learn about your experience.

  
  

  Please note that CAS offers installation for washers and electrical dryers only, as is mentioned on our website.

  
  

  Kindly note that a major cause for this issue with washers would be failure to remove the shipping bolts on the appliance, which should be done by the installer.

  
  

  The reason why Samsung would charge for dispatching a technician is because this is an installation issue and not a manufacturing defect.

  
  

  Your warranty with the manufacturer will only apply for functional issues which are not related to the way the appliance is installed- this will apply for all manufacturers.

  
  

  We sincerely apologize for any miscommunication or inconvenience caused.

  
  

  Kind Regards,

  
  

  CAS

• Review fromSteve H

  Date: 15/08/2022

  5 stars
  I had an excellent experience with Canadian Appliance Source on the 13th of August 2022. My stove stopped working for good on Friday, just hours before company was to arrive. I searched various sources for a range that had the features I wanted and decided to try CAS. I was contacted on-line by Ashna R. who called me and she arranged for a new stove to be delivered before noon the next day, which was perfect. The delivery was professionally done, they removed my old stove and connected the new for me. All great service. * ***** ********* *** *** ***** ***** *** ********

• Review fromJackson G

  Date: 14/08/2022

  1 star

  Jackson G

  Date: 14/08/2022

  I ordered several appliances back in December of 2021, one of them being an ** refrigerator. This refrigerator was delayed until August 2022 which I understand wasn't their fault, it was the manufactures... That I was fine with. I booked the Delivery for August 8th between 1:00pm-5:00pm, and I gave them my phone number and my girlfriends as a backup. They went to my house, and ran over my metal street address sign with their truck and then left without delivering the refrigerator. They said they couldn't deliver it because nobody was there, but they didn't call either of the phone numbers I had given them.. (My girlfriend was working 2 minutes away from the house). They sent me a text at 3:15 saying they were 10 minutes away but i didnt see that until it was too late! I called and they said I had no choice but to pay another $101.64 Delivery fee If I wanted to get the refrigerator. So i paid it and booked a second delivery for August 11th between 11:30-3:30 and... once again they showed up and didn't deliver it. this time I had someone at the house and they didn't even knock on the door, there wasn't a vehicle in the driveway so they just left. This time I guess they tried calling my phone number but for some reason **** flagged it as spam and blocked the call (it didn't ring or notify me). But they didn't call the other number or even knock on the door! I don't think I should be having to pay these Delivery fees at this point, and the delivery company should be paying to replace my street address sign!
  

  Canadian Appliance Source

  Date: 07/10/2022

  Dear customer,
  
  
  
  Thank you for taking the time to leave a review.
  
  
  
  We would like to wholeheartedly apologize for the experience you may have had with the delivery.
  
  
  
  However, we can see that all items have been successfully delivered to you.
  
  
  
  We hope that you are enjoying your new appliances 
  
  
  
  Thank you,
  
  
  
  CAS 

• Review fromIan A

  Date: 11/08/2022

  2 stars

  Ian A

  Date: 11/08/2022

  Excellent salesperson. Sadly, though, arranging delivery has been a catastrophe. I was told that the delivery service did not understand the postal code which is a valid rural Canadian postal code and therefore covers hundred of households. The address was very clear, however, and had someone ****** mapped the address they would have known immediately where to come. Instead I was told to call a specific phone number which, it turns out, was no longer in service. It seems a bit odd that this company can't even provide accurate and up to date information on their websites. Very poor management from my perspective. How many other frustrated rural customers are there? Oh, yes, because the delivery is to an address in Quebec the delivery service wanted to send the purchase all the way from Laval at a cost of over $400.00 - instead of from just across the river at a cost of <$100.00. Another poorly programmed computer - you should always send your stuff from the nearest warehouse, not one that happens to be in the same province. Ridiculous! My salesperson had to spend hours straightening this out - a total waste of his time and probably the loss of some sales.
  

  Canadian Appliance Source

  Date: 26/09/2022

  Dear ***,

  
  

  Thank you for taking the time to share your feedback.

  
  

  We regret to learn about your experience.

  
  

  Please understand that delivery fees are calculated by our delivery carrier based on several factors such your postal code.

  
  

  However, we do sincerely apologize for any miscommunication in regards to your order.

  
  

  We are pleased to see that your appliance was eventually delivered on August 23rd.

  
  

  Please know that we appreciate honest feedback from customers as they help us improve our feedback.

  
  

  Kind Regards,

  
  

  CAS

• Review fromRobin F

  Date: 10/08/2022

  1 star

  Robin F

  Date: 10/08/2022

  Basic failure. I told the sales guy that I wanted to replace my ** Spacemaker/ Laundry Center ********WWW. He assured me that ** *********** had the same dimensions. It does not, as was obvious on installation. As the installer told me, the exhaust is differently configured so that the required depth is really 34", not 30". In the result, I can close the door to the cupboard in which the washer/dryer sits only by partially squashing the exhaust duct and scraping the front of the washer. I have been sold a pup. The washer makes a heck of a racket as well. Perhaps that will go away on its own ...
  

  Canadian Appliance Source

  Date: 26/09/2022

  Dear *****,

  
  

  Thank you for taking the time to share your feedback.

  
  

  We regret to learn that the appliance does not meet your requirements.

  
  

  Our records show that a Sales Follow Up email was sent on August 8th, with the exact specifications of the appliance in order to ensure that they would meet your expectations.

  
  

  Furthermore, comparing the physical specifications of both appliances, we can see that they are a match.

  
  

  However, we do sincerely apologize if the installation details were not discussed at the time of purchase.

  
  

  Kind Regards,

  
  

  CAS

• Review fromKendra J

  Date: 09/08/2022

  5 stars
  Andrew was amazing in helping getting my order together and making sure I was taken care of. I would recommend dealing with him too anyone!

• Review fromRicky B

  Date: 06/08/2022

  1 star

  Ricky B

  Date: 06/08/2022

  Spent 20 thousand dollars on appliances in which the sales person had informed my parents that it's a "long wait time so place your order now" when we needed it months down the road due to ongoing construction. Then we finally plugged in the fridge and freezer combo only to find out freezer doesn't work and fridge filter and water pipe is damaged. Have other appliances that are still in the box in which I'm scared to even open and check because of their ****** policy. Fingers crossed to see if the returns go through. Might be an on going battle the way it seems like their company "policy" is set up. Quick to take your money but it seems hard to get it back. ******* ********** ******** ** *** ** **. Will keep updating! P.S this problem has now cost us more stress and more money since it has pushed back and delayed the kitchen cabinet guys.
  

  Canadian Appliance Source

  Date: 02/11/2022

  Dear *****,

  
  

  Thank you for taking the time to share your feedback.

  
  

  We regret to learn of your experience.

  
  

  Please understand that CAS receives all appliances factory-sealed from the manufacturer and those would only be unboxed after delivery/ pick up.

  
  

  As such, it is impossible for us to know if a unit is defective or damaged.

  
  

  Would you please take a moment to provide us with your order number at **********@*****.ca so that we can review your file and address your concerns directly?

  
  

  Kind Regards,

  
  

  CAS