Reviews
This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 392 Customer Reviews
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Review fromSandra G
Date: 03/08/2022
1 starSandra G
Date: 03/08/2022
The issue is with the after care department...once you buy and item even if it's defective and you tell them immediately (within 48 hours as noted on there website) they send you straight to warranty..most stores allow for 30 days for exchanges! Luckily my husband can fix anything!
Canadian Appliance Source
Date: 02/09/2022
Dear ******,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please understand that all functional issues are subject to the manufacturers warranty, which is why we would need to have the appliance inspected by a factory-licensed technician prior to any decision being made.
If deemed unrepairable, the manufacturer would assist with a replacement.
We are pleased to learn that this matter has been resolved and apologize for any inconvenience caused.
Kind Regards,
CASReview fromAnnette P
Date: 31/07/2022
1 starAnnette P
Date: 31/07/2022
Only received 3 of the 4 appliances I ordered with no explanation why. When I called to find out I was told it's "under investigation" what ever that means. Customer service agent was no help and didn't listen to a word I said. We are moving long distance and needed ALL my appliances by Aug.8th. Website says delivery will be Sept.Canadian Appliance Source
Date: 01/09/2022
Dear *******,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Would you please take a moment to provide us with your order number at **********@*****.ca so that we can review your file and address your concerns directly?
Thank you kindly,
CASReview fromSusanna S
Date: 29/07/2022
1 starSusanna S
Date: 29/07/2022
My salesperson was a polite person and even though was hard at times to reach him was accommodating to my needs. I didn't get discount, and was charged for delivery and haul away even though he said it would be free which wasn't. I got my range delivered on 16th of July, 2022 with no problem with the delivery and with the people who delivered it. They were good and professional but I had to refuse the fridge because it was damaged. I got the fridge delivered on the 23rd of July, 2022 by a different crew. The two delivery persons damaged my property, but my claim was rejected. I have signed the paper because I was rushed to signed it, had no time to examine the hallway and door. The people who delivered the fridge didn't listen to me and were impatient *********************. They ******************** were annoyed about the stairs.************************************************************ This is a practice with this company to rush people to sign the paper so they can avoid damage responsibility. It is a disgusting practice.Canadian Appliance Source
Date: 29/08/2022
Dear *******,
Thank you for taking the time to share your feedback.
We regret to learn about this as this is certainly not the experience we would wish for any of our customers.
Please understand that, when accepting delivery from a third party, the third party would be responsible for all liability, damages, and claims that may arise due to the delivery of services provided.
Please know that we are two separate companies, we are not involved in each other's claims process.
However, we can see that you were contacted by a senior member of our resolutions team and that you were offered monetary compensation for all the inconvenience caused.
The refund was processed back to your credit card on file.
Kindly allow 5 to 7 business days for the amount to reflect on your account.
Kind Regards,
CASSusanna S
Date: 30/08/2022
Thank you for the compensation. I have received it. Thank you for handling my complain eventhough my main concern was LTi not handling the situation properly.Canadian Appliance Source
Date: 06/09/2022
Dear *******,
We are happy that we are able to provide you with our assistance.
Thank you for choosing CAS and hope you are enjoying your appliances.
Sincerely,
CASReview fromEvangeline P
Date: 29/07/2022
1 starEvangeline P
Date: 29/07/2022
I purchase a washer/dryer set. I did request to take my old one when I bought the new one. The salesman told me that it wasn't an issue. I also asked for the installation service. The day they delivered (at 10 am), they brought down to the street my old appliance and got the new one to my place. The delivery guys proceed with the installation. They didn't have any tools. They used mine. Upon leaving, they told me another truck was following them to pick up the old appliance left on the city's sidewalk in front of my building. This is illegal. Over 6 hours after, 4 pm, I called customer service, and they told me someone was on the way... The day after appliances were still on the sidewalk, I had all the co-owner of my building on my back. I think I called customer service five times and always had the same answer. Even worst, at one point, they said someone would pick them up the following week!!! And now, I need to pay a "real" installer because the washer and dryer are not leveled, and water is dripping from the wall. I did ask to be a refund of the delivery fee since the service they said they had wasn't performed, but they refused WORST EXPERIENCE EVER!Canadian Appliance Source
Date: 31/08/2022
Dear ********** ******
Thank you for your review.
We would like to extremely apologize for the experience you may have had with the delivery team and the delivery service.
As an appliance retailer, we always try our best to ensure all our customers receive the best possible service from all our teams.
Please know that we use a third-party delivery company to complete our deliveries. Your review will be shared with our delivery partners to address directly with the delivery team that day for review.
As a good gesture, we have gone ahead and refunded the delivery fee back to your card as requested in your review. Please allow 5-7 business for the refund to reflect back to your card.
Thank you kindly,
CASReview fromColleen P
Date: 27/07/2022
1 starColleen P
Date: 27/07/2022
You must be aware that this company has decent prices. What you don't know is that they only deliver your appliances. They do not touch dishwashers - not remove or instal or unpack from cardboard.l. They do not install door handles or level applances. Getting service is a nightmare.
Never, never, again. *************************************************************** **********************************Canadian Appliance Source
Date: 24/08/2022
Dear *******,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
However, as mentioned on our website, our delivery team would only be responsible for the installation of washers and electric dryers, should the service be requested.
CAS does not offer installation for other appliances, but will recommend a third party for installation, should this be requested- please note that this would be a paid service.
In regards to unpacking the appliance, please be advised that our delivery team will only unbox major appliances (refrigerators, washers, dryers and ranges).
Smaller items will be left in the box.
We sincerely apologize if this was not communicated at the time of purchase.
Kind Regards,
CASReview fromVaibhav M
Date: 22/07/2022
2 starsVaibhav M
Date: 22/07/2022
Melvin was very good to deal with and helped me with my order swiftly. Though the floor manager was not that great to deal with ( I don't recollect his name though ). However I wish the delivery guys were super cautious while doing delivery, they were absolutely 100% surely had made a scratch my newly installed flooring if I wouldn't had placed a scratch proof carpet on the floor. Super annoyed with delivery experienceCanadian Appliance Source
Date: 18/08/2022
Dear *******,
Thank you for taking the time to share your feedback.
We regret to learn that your experience was less than adequate.
Please be assured that these issues will be addressed with the concerned departments as we are always looking to improve our service.
Kind Regards,
CASReview fromNeetu J
Date: 22/07/2022
1 starNeetu J
Date: 22/07/2022
I have been trying to contact Rajan M. regarding delivery for my elderly parents appliances. He has not contacted me back. I was told all appliances would be ready by end of June and that August delivery would be perfect to receive everything. When I called the customer service line after not being able to get hold of Rajan, they told me three appliances are on back order. This is misrepresentation to the customer for the purposes of making a sale. *************************************************************** **************************************Canadian Appliance Source
Date: 16/08/2022
Dear *****,
Thank you for taking the time to share your feedback.
We regret to learn that your order has been affected by manufacturing delays.
Please understand that, while our sales team will offer as much information as possible about estimated timelines, our team may have no way of knowing if a articular model has been affected by an unexpected delay.
This is because all dates are provided to us by the manufacturer.
In cases like this, we usually try to accommodate customers by suggesting alternative models in stock.
Our records show that 4 of your appliances were delivered on August 2nd.
Your fridge and washer have been scheduled to be delivered on August 19th.
Should you wish to reselect the dishwasher for an alternative model in stock, arrangements could be made for the unit to be delivered with the fridge and washer .
A senior sales agent has been assigned to your order for assistance.
We sincerely apologize for any inconvenience caused.
Kind Regards,
SJ
CASReview fromMarlene A
Date: 21/07/2022
1 starMarlene A
Date: 21/07/2022
This place is absolutely awful - they sold me a washer/dryer unit that was totally inappropriate for my needs then made it very difficult and expensive to return it immediately - despite being unused and uninstalled.
As context, I am an elderly woman with mobility issues - I use a walker and can't stand up straight. I live alone.
The sales process was the only thing that went smoothly. My sales person, Aman S., was very responsive. He answered all questions immediately. I trusted him to help me find a suitable washer and dryer based on my measurements, needs, and disabilities.
When the W/D arrived, they were WAY too big for my needs and my space. They were could barely squeeze into my laundry area and were ill-suited to my tiny loads. They were so big that I couldn't reach the dryer (stacked on top of washer) without a step-ladder (not a safe option). When I tried to contact Aman about these issues, he "ghosted me". Crickets.
When I finally tracked down someone to talk to about returning the units, they told me that I had to pay a 25% ($500!!!) restocking fee because the units were unboxed. Well... the unit arrived unboxed, was unused, and had all the stickers attached! This seems completely unreasonable.
They also threw up as many barriers as possible to make the return a major hassle. For example, they requested a slew of photos of the units including hard to reach serial numbers. These photos required help from friends and family because of my mobility issues. Then, they told me I had to unstack them before being picked up (they were stacked by installation team, which is another costly story). Unstacking these huge machines required paid help to accomplish.
When I finally bit the bullet, shelled out the money, and cleared all the hurdles, guess what the workers did when they came to pick up the units: stack them immediately!
It is absolutely clear that this company does not care about their customers. Beware.Canadian Appliance Source
Date: 16/08/2022
Dear *******,
Thank you for taking the time to share your feedback.
We regret to learn about your experience.
Our records show that a Sales Follow Up email was sent to the email address on file on June 25th with the exact specifications of the appliances on your order to ensure that they would meet your needs.
As such, a restocking fee would apply as the appliances would then need to be significantly discounted to be sold as floor models.
However, as a gesture of goodwill, we have added a credit for the restocking charges on your order.
The refund will be processed back to your credit card on file.
Once processed, please allow 5 to 7 business days for the amount to reflect on your account.
In regards to the requested pictures, please know that this is crucial for our returns authorization department in order to avoid fraudulent returns.
We sincerely apologize for all the inconvenience caused.
Kind Regards,
SJ
CASReview fromKrista K
Date: 21/07/2022
2 starsKrista K
Date: 21/07/2022
I purchased my appliances in 2021 while building a home and custom built my home with selected appliance dimensions. We paid in full months prior to needing delivery to be scheduled but the company was unable to "hold" my appliances for delivery until 10 days before my move in date (which was May 2022). This means anyone needing immediate delivery between July 2021 and May 2022 would get their appliances before us who had already paid. Now, it's July 2022 and the estimate delivery date for our fridge is November 2022. This is unacceptable. We need our fridge! My only option is to reselect, however the prices of all appliances have increased significantly and we are unable to find something even comparable that is in stock for a similar price. Keep in mind, our whole kitchen was designed with these appliances in mind and we were told at the time of purchase that our appliances would be in stock when we needed them. It is UNETHICAL to be selling products and collecting money on items that you are completely unable to supply. Don't offer products for sale if they are unavailable!!Canadian Appliance Source
Date: 16/08/2022
Dear ******,
Thank you for taking the time to share your feedback.
We regret to learn that your order has been affected by manufacturing delays.
Please understand that we do not favor orders which have been paid in full.
Stock is allocated on a first come first serve basis.
In other words, the stock is allocated according to your tentative delivery date.
Our Purchasing team would order stock according to the tentative delivery date.
This way, we are able to ensure a nice flow of receiving stock from our manufacturer and then delivering to our customers.
This also ensures that your items are not lying in our warehouse for months where potential damage may take place.
We do regret to hear that there has been some miscommunication regarding how the flow of stock is managed here
In this cases, we would usually try to accommodate our customers by suggesting alternative models in stock.
However, as it has been expressed that this is not an option in this situation, we would be more than happy to offer a full refund on the appliance should you be able to source it somewhere else.
We sincerely apologize for all the inconvenience that this has caused.
Kind Regards,
SJ
CAS
Review fromJohn P
Date: 21/07/2022
1 starJohn P
Date: 21/07/2022
**************** While we were happy with the product, it malfunctioned after a little more than 2 years. We purchased the extended warranty. As I write this, we have been WITHOUT a fridge for 2 months! Contact with the warranty provider as well as the appliance repair to whom the repair was assigned has proved fruitless and frustrating. Promises to return calls, to get back to us with updates have not been fulfilled. The diagnosis said the part was availalbe 45 minutes down the road in Mississauga. Another repair company - the one I usually deal with - said they could have the part before the end of the week. What's the holdup???
Contact with CAS has proved likewise a waste of time: "our system is down" seems to be a conspicuously frequent response to phone calls. The answer at this point is a simple one: send us a new fridge and take out the broken one! This has been a singularly disappointing experience causing great inconvenience.Canadian Appliance Source
Date: 16/08/2022
Dear ****,
Thank you for taking the time to share your feedback.
We regret to learn about the issues which you are experiencing with your appliance.
May you please take a moment to provide us with your order number at **********@*****.ca so that we can review your file and escalate this matter with the extended warranty company?
Unfortunately, we have been unable to find your order with the information provided here.
Kind Regards,
SJ
CAS
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