Reviews

This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Canadian Appliance Source

  2425 Matheson Blvd E Mississauga, ON L4W 5K4

  
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  Canadian Appliance Source

  2 - 600 Matheson Blvd W Mississauga, ON L5R 4B8

  
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  Canadian Appliance Source

  E4 - 150 Taunton Rd W Whitby, ON L1R 3H8

  
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  Canadian Appliance Source

  2777 23 Ave NE Calgary, AB T1Y 7L6

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  Canadian Appliance Source

  9250 Macleod Trail SE Calgary, AB T2J 0P5

Review Details

• Review fromLaura H

  Date: 26/02/2025

  1 star

  Laura H

  Date: 26/02/2025

  I would never recommend this company to anyone.
  We had a $12,000 order of 3 appliances - before we ordered in December we asked if the appliances would be available by end of January, they said yes. We placed the order and paid 25% deposit. The sales person then said it would take 3-5 weeks from the manufacturer and to have my appliances by mid February I needed to pay in full. So I did. In January I checked the status and one of our appliances showed a June 3rd delivery date. I reached out to my sales person who advised "it would go back to normal in a couple days". Since then the estimated delivery date is now July 14th. I requested to speak to a manager, and they never contacted me. They have the product in stock at another location, but they refused to ship it to me. I offered to pay for additional shipping, or order it to that location and ship it myself, and they would only do it for a $2500 price change.
  My sales person is now off, and I am trying to get a refund, and no one will assist.
  *** ******** *** ******** **** ** ********** ********* I can't imagine if something went wrong with our products after the fact.
  

  Canadian Appliance Source

  Date: 04/03/2025

  Dear ***** *******, 
  
  
  
  Thank you for contacting us. We regret to hear that your order has been affected by manufacturing delays.
  
  
  
  Please note that at the time of purchase, our Sales Team will give as much information as possible concerning expected timelines and estimated arrivals. However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay. 
  
  
  
  In cases like these, we will try to accommodate you the best we can by providing similar alternative options that are in stock. 
  
  
  
  We can see that the full balance was paid on January 08th. CAS did not refuse to transfer the appliance from another distribution center. Your request was not something that we do. Your order was in Nova Scotia, whereas we had stock in Burnaby. 
  
  
  
  We can see that eventually your order was cancelled on Feb. 26, 2025 and the refund was processed on March 04th. 

  
  

  Thank you,

  
  

  CAS

• Review fromGordon H

  Date: 20/02/2025

  1 star

  Gordon H

  Date: 20/02/2025

  Sales of appliance was terrific - delivery of appliance was a disaster and a nightmare. As it turns out, their delivery trucks are oversized and can not access many condominiums. They refused to redeliver in a smaller vehicle, causing us to drive an hour and a half to their warehouse to pick up the appliance; furthermore, we now have to dispose the old appliance. Service was incredibly poor, ************* and script written. I would never recommend CAS anyone,
  

  Canadian Appliance Source

  Date: 25/02/2025

  Dear ****** *****,

  
  

  Thank you for reaching out to us to share your concerns. Please accept our apologies for any inconvenience experienced during your recent delivery.
  
  
  
  As an appliance retailer with numerous daily deliveries, we utilize trucks for transportation. Unfortunately, our delivery team is unable to accommodate smaller vehicle requests.
  
  
  
  Our records indicate that the security team at your condominium denied our delivery team entry. While we frequently deliver to condominiums throughout Canada, this is the first instance where access was denied.
  
  
  
  Additionally, our team offered to transport the appliance on a dolly from outside to your unit, but this was also rejected by your security team.
  
  
  
  We note that a third party picked up the ** washer on February 21st, 2025.
  
  
  
  Thank you for your understanding.

  
  

  CAS

  
  
  

• Review fromA. P.

  Date: 19/02/2025

  2 stars

  A. P.

  Date: 19/02/2025

  Gets your order delayed unconditionally and keeps you waiting. Order page stated will be delivered in 2-5 business days and no firm delivery date. Had to wait 2 weeks to get it finally in stock before and no updates to customer on delay
  

  Canadian Appliance Source

  Date: 25/02/2025

  Dear ****** ****,

  
  

  Thank you for sharing your concerns with us. We can see that your order for a ***** dryer was placed online on our website *****************.ca on February 07th of 2025.

  
  

  We regret to hear that your order has been affected by manufacturing delays.

  
  

  Your order is a top priority, and is in the queue for arriving inventory. We are a distributor, not an appliance manufacturer, and must wait for the appliances to be delivered to us. 
  
  Your order was eventually delivered on February 22nd of 2025 as soon as we received stock.

  
  

   Thank you for your patience, 

  
  

   CAS

  A. P.

  Date: 11/03/2025

  Hi I had ordered a dishwasher on March 2nd after confirmation that it was in stock as seen in the screenshot below and I had a mail from CAS to select delivery preference and I opted early March. It was showing in stocknuntil lats Friday March 7th and now when I check back on tracking it says order has changed from in stock to ordered from manufacturer. How does this happen. Please spare your standard reply on this is subjected to availability etc.. it was clearly in stock last week and never delivered. This is the second appliance I had the issue with. First one ordered on Feb 7th and delivered 2 weeks later after multiple follow up calls. Please provide how you are going to resolve and compensate on this recurring issue.

• Review fromRachel

  Date: 07/02/2025

  1 star

  Rachel

  Date: 07/02/2025

  ** *** *** **** **** ******** **** **** *** *** ******** **** ******** The delivery department **** about their installation and I hired a reputable plumbing company to confirm they **** about it. They will leave some ** response but they will not help you. *** ********* *** ******** Their company’s completely outsourced and after the sale, *** *** **** ** ****. They do not “treat you like family” like their website. I ** ** ***** **** ****** **** *** will follow this all the way up since you cannot do your job. There was no safety concerns like they will try to claim. Their install guys wanted to leave and didn’t want to do the job or wait for me to clean up the oil from under the machine so they claimed the line was leaking which caused me to panic call our emergency plumbers at a pretty penny, **** *** **** ** *** ***** ******* **** ******* *** 
  And don’t bother responding CAS, * **** ***** * ********* ** *** *** *** ******* ******* ** ** ********* ** **** *** **** ***** Nothing wrong with my lines and no one has attempted to contact me.
  

  Canadian Appliance Source

  Date: 11/02/2025

  Dear ****** ****,

  
  

  Thank you for sharing your feedback with us. Your feedback is important for us.

  
  

  We would like to take this opportunity to sincerely apologize for your delivery experience. We strive to offer excellent service to our customers. We regret to learn that we fell short in your case.

  
  

  Our delivery team noticed a drip coming from the connection at the water taps and showed a video for reference. In these cases, our delivery team will recommend hiring a plumber to assess the issue in order to ensure proper installation.

  
  

  We can see that you are in contact with our After-Sales Team. Our After-Sales Team reached out to you on February 10th of 2025 to offer a reimbursement in the amount of $150.00 CAD.

  
  

  Please reply back to the email sent on February 10th of 2025 to proceed with the refund.

  
  

  Thank you kindly,

  
  

  CAS

  Rachel

  Date: 12/02/2025

  I believe "fell short" is the understatement of the century at this point. You will also be reimbursing our emergency plumbing bill that was incurred due to your *********** team members for siting a water leak.
  Your delivery team did not notice a "Drip". If they knew what they were doing they would know that disconnecting a water line from the laundry box has residual water in the line and that would be the "drip" not a leak they claimed. So I would only assume you hired people who did not have experience installing appliances.
  Your team left the old machine that was leaking oil in my condo. I asked for them to take it away and they said they wouldn't take it away. He wouldn't even explain what was going on, he just rushed me to leave. So this entire "save face" ** *** is ridiculous. I have asked for a phone call for 6 days now and not one person has called me. Again, goes to show customer service is not a strong suit of this company and why I would never recommend it to anyone and why I even made this post ** *** *** ** **** ****** **** *** ********.
  When I called another appliance installation company, they showed up, disconnected the line, reinforced there was no water leak, had the new one set up in about 20 minutes and took away the old appliance. T*** **** * *** ******* ** **** ******** ****.
  And your offer of $150 reimbursement does not cover my time dealing with this, the emergency callout and having to hire another company. When I purchased this washer dryer installation, connection, and removal was included. Now that failed to do that, you will be compensating for my time. And if it is not done in a timely matter I pursue my claim to the small claims court in BC.
  I also have video of the incident and exactly what your installation person said that I had a leak in the plumbing and required a plumber right away.

• Review fromM. P.

  Date: 29/01/2025

  1 star

  M. P.

  Date: 29/01/2025

  ******** *** ******* * ***** ** *** *****!
  I purchased an over the range microwave which was on sale for a good price and was in stock at the time of purchasing it. I paid online for the item to be delivered to my home and paid extra for the old microwave to be hauled away. They gave me a variety of dates to select for delivery and I selected Dec 23rd because I would be on vacation for that week (I ordered the microwave on Dec 12th). They showed that date available and said my order was scheduled and gave me a tracking number.
  Around a week before the delivery date I got a call from one of their customer service reps who said that unfortunately the product was unavailable. I asked how that's possible since I purchased it when they had stock and he said that they no longer had that unit (aka: sold my item to someone who wanted it earlier) and that I would have to wait for the product to be in stock or refund it. I asked how long it would be if I had to wait and they said 5-10 business days. This wasn't ideal but I agreed to waiting.
  10 business days later I checked my order status and it shows that it was still unavailable was showing an ETA of late December (it was January at this point). I called them and got a hold of a customer service rep and asked what the status is of my order. He said that they do not have the item in stock and once again insisted I either wait 10 more business days or get a refund.
  I asked why the delay and he told me that the supplier was only providing these items discounted to them previously and if they were to sell it to me that they would take a loss. I said that's not my concern and they started offering me to substitute it with microwaves that were half the value instead. I declined and they said to wait 10 days, so I did.
  It's now nearly the end of January and I've asked them again what the ETA was and they're telling me Feb 10th. Fed up I asked for a refund and they immediately said okay and hung up on me. ** *** **** ****
  

  Canadian Appliance Source

  Date: 04/02/2025

  Dear ******* ******,

  
  

  Thank you for taking your time to share your concerns with us.

  
  

  We can see that you placed an order with us through our website canadianappliance.ca on December 12th of 2024.

  
  

  When a customer places an order with us and the appliance is not in stock, our system sends an automated email asking customers to verify the date that they require their appliance.

  
  

  If your appliance is on back-order, providing a date does not guarantee that the appliance will be delivered, however, we want to ensure that orders are dated accurately.

  
  

  We can see that your order was canceled and refunded on January 27th of 2025.

  
  

  Thank you kindly,

  
  

  CAS

  M. P.

  Date: 05/02/2025

  The appliance was not on back order and was in stock at the time of purchasing it. I selected a date for delivery (the 23rd of Dec). You had sold my unit to someone who wanted it before Dec 23rd and put me on a wait list instead. ******** business practice and I will never be shopping with your business again; and I will advise everyone I know to never use your business.

• Review fromK. C.

  Date: 28/01/2025

  1 star

  K. C.

  Date: 28/01/2025

  Making a purchase at this store was easy, Pavneet helped us and seemed great. We had a scheduled pickup date and was looking forward to this day. The day came and my hubby called to confirm our stove was in. Yup she said, but no one here in warehouse. We had this date scheduled, we had help, and had already got rid of our old stove. Between phone calls, Pavneet hung up twice on my husband, which was very frustrating. She finally agreed it was ok to pick up. Upon arrival, the remaining money was paid, and she said there was no damages appearing on box. ( if we took this stove and there was damage, she said we couldn’t bring it back) well, there was damage to the box, and we weren’t willing to take, knowing or being told, that if we left and there was damage to the stove we were stuck with it. So my husband declined and asked for our money back.. there’s was absolutely no way she credit us on the ******* machine, let alone show us the items were canceled. We were to leave empty handed and with a bill paid and no proof of refund. Finally I was able to take a picture of a email were she requested refund. 3 weeks went by and we finally received credit. Constantly being **** to about when we were going to get credited, Pavneet ****** **** * ***** *** told us what we wanted to hear. They had no problem taking our money, but trying to get it back seemed like a real run around. I will never recommend this place. **** * **** *****
  

  Canadian Appliance Source

  Date: 04/02/2025

  Dear ***** ******,

  
  

  Thank you for reaching out to us to share your feedback. We regret to learn that your experience with CAS has been less than adequate.

  
  

  Our Sales Team are not authorized to issue refunds at the store. If a payment is made through a Credit Card, the refund is processed to the same method of payment. Refunds through Credit Cards usually take between 7-10 business days.

  
  

  We can see that your order was canceled on January 17th and refunded on January 20th of 2025.

  
  

  Thank you kindly,

  
  

  CAS

  K. C.

  Date: 05/02/2025

  Oh I’m well aware when I got my refund, but the order was cancelled a week prior to when it was “cancelled” on your end. There was absolutely no reassurance with proof for that entire week. Continuously being lied to. Maybe better communication needs to be done between employees and management. Regardless, bad experience.

• Review fromWilliam A

  Date: 28/01/2025

  1 star

  William A

  Date: 28/01/2025

  Unqualified delivery/installation people. Terrible customer service. They keep saying there was a hose connection problem with our plumbing and that's why the washing machine couldn't be connected. They also tried to sell us the hoses which were included in the price, as well as the installation. They said they'd send someone out the next day, after we called to complain about the situation. We ended up calling a plumber to install it as we didn't trust CAS to do it correctly, and the plumber was able to use the existing plumbing with no problem, And the drivers didn't want to take the old machine away, which was also included.
  Terrible experience. Would never recommend CAS.
  

  Canadian Appliance Source

  Date: 01/02/2025

  Dear ******* *********,

  
  

  Thank you for reaching out to us to share your concerns. As a company we strive to offer excellent service to our customers at the time of purchase and at the time of delivery. We apologize if we fell short in your case.

  
  

  Upon investigating with our Home Delivery Team, we were informed that the installation was not completed due to liability issues. As per the Team, there were no handles on the water pipes.

  
  

  We remain at your disposal for any further information.

  
  

  Thank you kindly,

  
  

  CAS

• Review fromrob M

  Date: 24/01/2025

  1 star

  rob M

  Date: 24/01/2025

  bought a *********** fridge for ** *** from Yorkdale CAS, was supposed to be same day delivery, didn't show up, called them and they said it wasn't scheduled, rescheduled for two days later and they delivered but the doors opened the wrong way (there is no where to specify when you order it) ** ** **** *** ****** asked them to switch it, they said they couldn't because it wasn't on requisition form and it would void warranty if they did it, I called CAS and lady told me same story and gave me ********** number, i called them and they said they don't do it, retailer is supposed to do it, and it doesn't void warranty. * **** ****** *** ******* ** * ***** **** **** I will never deal with them again.
  

  Canadian Appliance Source

  Date: 29/01/2025

  Dear *** **********,

  
  

  Thank you for reaching out to us to share your concerns.We are sorry for any inconvenience caused.

  
  

  We can see that your refrigerator was delivered on January 24th of 2025. CAS does not offer door swing for the model that was delivered. For reference purposes, please see the link below where it is indicated:

  
  

  ''CAS does not offer Door Swings on these fridges.''

  
  

  https:*************************************************************************************************************

  
  

  We recommend reaching out to a certified service provider around your region for the door reversal.

  
  

  Thank you kindly,

  
  

  CAS

• Review fromElaine R

  Date: 24/01/2025

  1 star

  Elaine R

  Date: 24/01/2025

  Our salesperson at the Markham store was Rebecca C. and she was well-informed and very helpful while we choose 3 appliances for our kitchen. The problem began with delivery. After removing our old stove and fridge, the two delivery staff brought in our dishwasher and stove in boxes, but unpacked the fridge outside on our driveway. Once the fridge was in our house, I noticed a dent on the side of the fridge. I told the delivery man, that I wanted a new fridge without a dent. He argued that it was too much trouble to take back the fridge. I kept complaining so he called Wayne at After Care and when I spoke to him he told me that there were no fridges of that model in stock and then said that it would take months to get that model. He also said that they will not take returns on unpacked appliances. We reluctantly accepted a $350 damage credit. Later that evening, I called again having changed my mind. We had not plugged in the fridge nor used it.
  We were asked to send photos of the damage, which we did and then told that a technician from ********* would visit us. He did and said there was nothing he could do since the problem was not a manufacturing defect. He told us to call the CAS. After that call, we were offered $450 as a credit instead of the $350 but were told again that they can't make refunds on open boxes.
  We reluctantly accepted the credit but will NEVER shop at Canadian Appliance Source again. We will tell our friends *** ** **** ***** *******  How are you supposed to inspect the appliance inside a closed box? We do not have Xray vision. We also found the experience of being volleyed back and forth between the retailer and manufacturer to be very negative. No one ever accepted responsibility for the damage.
  

  Canadian Appliance Source

  Date: 28/01/2025

  Dear ****** ****,

  
  

  Thank you for reaching out to us to share your feedback both positive and constructive. We regret to learn that your ********** Refrigerator arrived with a dent.

  
  

  It is our goal to deliver damage free product every time, large appliances such as fridges are not unboxed until the team arrives at the delivery location. This ensures that the customer inspects their appliances at the time of delivery.

  
  

  We can see that a refund of $450.00 was processed on January 22nd of 2025.

  
  

  We have shared your feedback with our Upper Management Team and remain at your disposal for any additional assistance.

  
  

  Thank you kindly,

  
  

  CAS

• Review fromClaudia M

  Date: 23/01/2025

  1 star

  Claudia M

  Date: 23/01/2025

  I’m extremely disappointed and dissatisfied with the service from the Scarborough Canadian Appliance Source! I purchased a fridge and dishwasher, which included a free water line connection for the fridge and paid installation for the dishwasher. However, when the appliances were delivered, I was told a part was needed for the fridge water line connection. I was told to buy the part and was also assured that the team that handled the dishwasher installation would do the waterline. This was also confirmed via a phone call from my salesperson the same day. Unfortunately, when the dishwasher installers arrived a few days later, they said the fridge water line was not on their schedule and it would be an additional cost. It’s been 3 weeks since delivery and I’m unable to reach my salesperson. He has not returned my calls or responded to customer service’s message on my file, and customer service has been unhelpful, providing inconsistent information and not able to resolve the issue. I’ve never experienced this lack of customer care or service from any business , and I would never recommend Canadian Appliance Source.
  

  Canadian Appliance Source

  Date: 28/01/2025

  Dear ******* ********,

  
  

  Thank you for reaching out to us to share your concerns.We would like to apologize for your delivery experience.

  
  

  As per our records our home delivery team spoke with you on Saturday January 04th of 2025 to advise that our delivery team does not offer installation for copper waterlines.

  
  

  We are sincerely sorry for any inconvenience caused due to this.

  
  

  Thank you kindly,

  
  

  CAS