Reviews

This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Canadian Appliance Source

  2425 Matheson Blvd E Mississauga, ON L4W 5K4

  
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  Canadian Appliance Source

  2 - 600 Matheson Blvd W Mississauga, ON L5R 4B8

  
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  Canadian Appliance Source

  E4 - 150 Taunton Rd W Whitby, ON L1R 3H8

  
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  Canadian Appliance Source

  2777 23 Ave NE Calgary, AB T1Y 7L6

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  Canadian Appliance Source

  9250 Macleod Trail SE Calgary, AB T2J 0P5

Review Details

• Review fromC. W.

  Date: 21/01/2025

  1 star

  C. W.

  Date: 21/01/2025

  No after sales support two months of no oven working right from install day, the best they can do is make us pay for a premium warranty and then. The bouncing us from one entity to the next and still no oven working..4300$ for a **** gas range extra money for premium warranty absolutely no service still waiting…
  When we fired up the oven it went on then off and took another 45 min to fire it up again. This kept happening to the tune of up to 2 hours to get it going, we read the instructions thinking there might be a different way but no just crack the door open fire it up and voila ! nothing !
  That’s when it got frustrating with a premium warranty service that isn’t living up to its promises. We fired up three emails, numerous phone calls where we were ask to record us trying to light it, pictures of the S/n tag, pictures of the invoices and this was requested over and over and we sent it over and over. Still no maintenance ! So here we are 2 months later same situation, we contacted the sales person he was accommodating but didn’t have any answers, we contacted after sales support and the same rhetoric got dished out, you know it’s not us it’s them and then from them it’s not us it’s them..we are now documenting every interactions with ***** *****, CAS etc because NOBODY is doing what we paid for..At this point I am looking at Escalating and going to Small claims court to obtain what I paid for.
  ** *** *** **** **** once the money is in their hands you got an expensive lawn ornament, this was Kingston store.
  

  Canadian Appliance Source

  Date: 28/01/2025

  Dear ********** *******,

  
  

  Thank you for reaching out to us to share feedback regarding your **** range. We regret to learn about the issues you are currently experiencing with the unit.

  
  

  Please note that the premium extended warranty will start upon the expiration of the first year manufacturer's warranty that comes with the unit.

  
  

  As per our records, your file was escalated with the manufacturer **** by our After-Sales Team. The manufacturer is currently awaiting a second service appointment date for you to attend to this issue as soon as possible.

  
  

  Thank you kindly,

  
  

  CAS

  C. W.

  Date: 29/01/2025

  It was escalated alright we were informed today that they don’t have a service provider and that they cannot do anything for us, ********** business practice, breach of contract and 4300$ in your pocket..

  C. W.

  Date: 30/01/2025

  The premium warranty! Doesn’t apply til first year is done so the customer is out in the cold with a non working appliance for a year ? That’s rich and **********.
  From reading this debacle anyone potential customer included should ask do I want to buy an appliance and be left with nothing for a year? And Do I want to pay for a warranty that bounces me around from manufacturer to provider and fight to get what I paid for ?

• Review fromDiana R

  Date: 10/01/2025

  3 stars

  Diana R

  Date: 10/01/2025

  We recently purchased a ********** refrigerator from Oakville CAS. I ordered it over the phone with no salesperson help required as I had made up my mind beforehand. The salesperson provided the price which included a few perks like delivery, take away of old fridge, 1 year extra warranty AND refrigerator water line hookup (worth $179). Sounded great - until delivery day. At that time the delivery team refused to hook up the water line to the fridge. That line was brand new, never used, run by a qualified plumber in braided stainless steel and had been left taped to the wall awaiting the new fridge. Stainless steel and copper lines are the best.
  CAS delivery team stood in my kitchen telling me because the line was not clear plastic tubing running from beneath the kitchen sink ( which is the cheapest way to install a water line and not recommended ) that the “company would not allow completion of the installation because metal is too fragile and breaks easily and I would have a flood!
  So we were forced to call a plumber after CAS left and spend another $200 to complete the hookup to our fridge. The plumber who came said he had never heard of such information.
  I have tried to register a complaint or at least talk to the original salesperson but no call back.
  ** ****** - either the sales people are unaware of delivery policies or delivery teams are
  not adequately trained to do the job. The price they quote obviously has unknown “strings” attached.
  

  Canadian Appliance Source

  Date: 15/01/2025

  Dear *****,
  
  Thank you for taking the time to share your experience with us. We deeply regret the frustration and inconvenience you encountered regarding the waterline connection for your new refrigerator.
  
  To clarify, our terms and conditions state that our delivery teams do not connect connect water lines. While the waterline connection was included at no additional cost with your purchase, we apologize if this was not clearly communicated at the time of your purchase.
  
  Regarding the delivery team's explanation, we understand your concerns. Their decision was based on company policies that prioritize safety and minimize potential risks, such as water damage. However, we acknowledge that this could have been better conveyed to you during the process.
  
  We will take your feedback as an opportunity to review how we communicate our policies both at the point of sale and during delivery to ensure transparency and consistency. Additionally, we are sorry to hear about the difficulty in reaching your original salesperson. Please rest assured that your feedback is being shared with the appropriate teams for follow-up.
  
  We value your business and hope to have the opportunity to serve you better in the future.
  
  Sincerely,

  
  

  CAS

• Review fromColin

  Date: 09/01/2025

  1 star

  Colin

  Date: 09/01/2025

  While delivering appliances to our property the delivery men did damage to our property. They concealed the damage and left after the delivery was complete. We reported the damage as soon as we discovered it - within about 10 minutes of the completion of the delivery, however they deny responsibility and rejected the claim. When presented with facts they continue to deny the claim.
  * ***** ***** **** ***** ** ******** ***** ** **** disappointing interaction
  

  Canadian Appliance Source

  Date: 15/01/2025

  Dear *****,
  
  Thank you for sharing your experience. We are truly sorry to hear about the damage to your property and the frustration you’ve encountered in addressing this matter.
  
  All of our deliveries are carried out by a third-party carrier, and we rely on their expertise and accountability during this process. We understand how upsetting this situation is, and we encourage you to reach out to the carrier’s claims team if you have additional information or documentation to support your concerns. Their team is best equipped to conduct a thorough review and provide a resolution.
  
  Your feedback is important to us, and we want to assure you that we take such matters seriously. We are committed to working closely with our delivery partners to ensure a higher standard of service and to prevent similar incidents in the future.
  
  If there is anything further we can do to support you during this process, please don’t hesitate to reach out to us directly **********@*****.ca
  
  Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.
  
  Sincerely,

  
  

  CAS

  Colin

  Date: 21/01/2025

  Dear CAS:
  As the company who contracted the deliveries, I believe that the claim and pressure to resolve the matter should come from you. The delivery company obviously does a lot of work for you and only one delivery to me. I am certain they did not make enough money off this delivery to cover the approximately $1,200.00 damage they did to my sliding glass door by damaging the vapor seal on the doorway. While you rely on their "expertise and accountability" their approach was to conceal the damage and leave as quickly as possible, leaving my wife to discover the damage about 10 minutes after they left. A reputable or honest company would have told ** **** that they did the damage and let her deal with it accordingly at the time. Instead the driver intimidated and coerced her signatures for delivery and RAN as fast as he could from the building.
  As a result of their actions I now have a $30,000 renovation that is useless because my door won't hold heat until I spend more to have the entire door replaced.
  I filled out your Damage Claim Form within 15 minutes of the delivery company leaving our property, and provided pictures of the damage done. Your delivery company rejected the claim IMMEDIATELY indicating they had spoken to the drivers and they indicated they did no damage. The damage that was done would have caused a large amount of noise and the drivers would have known they did it, but you rely on their expertise and accountability.
  As such, while I appreciate your response, we both know it is nothing more than lip service. I would sue you, however the cost of suing would never be recovered and I know you are counting on that as you respond with such arrogance. ** * ** ******* ** ** ******* ********** ******** ****** ***** ** **** * **** *** **** *** ***** ***** * **** ********* ** ****** ********* ** ** *** **** **** **** *******.
  Kind regards,
  *****

• Review fromSylvie B

  Date: 08/01/2025

  1 star

  Sylvie B

  Date: 08/01/2025

  We recently purchased a washer and dryer as well as stands.
  The salesman told us we could get the washer and dryer delivered and installed right away and that the stands were backordered.
  He specifically stated that the install team would come back and deliver and install the stands once they arrive. The washer and dryer delivery and install went smoothly.
  When the stands arrived, we were told we had to go get them.
  I called Stephen up and he reassured me , go get the stands and once you pick them up an install date would be established. At that time , i even asked if there was a fee i could pay as to avoid going to pick them up. He declined.
  Long story short, after several emails , phone calls and store visits, ** **** *** i have
  stands that we cant install and all we have received so far is silence.
  We were at the store today and spoke to Jimmy. He mentioned that the policy is the stands need to be installed at the time of the washer and dryer install. So basically ** **** *** * are being penalised for the miscommunication of your sales team. We were told it was not an issue, to the point i re-asked the question and was verbally reassured.
  We also purchased a dishwasher from Stephen a few months ago and had nothing but positive
  to say. Unfortunately, this experience was not as pleasant.
  

  Canadian Appliance Source

  Date: 15/01/2025

  Dear ******,
  
  Thank you for taking the time to share your feedback. We sincerely apologize for the miscommunication regarding the installation of your washer and dryer stands. We understand how frustrating and inconvenient this experience must have been, especially after being reassured during your initial purchase.
  
  Although this specific service is not typically part of our offerings, we have taken your concerns seriously and have sourced a carrier to complete the installation. This service is scheduled for January 16. Our goal is to ensure your satisfaction, and we hope this resolution restores your confidence in us.
  
  We also appreciate your kind words about your previous experience with Stephen and your dishwasher purchase. It’s important to us that all your interactions with our team are just as positive. Rest assured, we will use this feedback to improve our communication and processes moving forward.
  
  If you have any additional questions or concerns, please don’t hesitate to reach out directly at **********@*****.ca.
  
  Thank you for your understanding and for giving us the opportunity to make this right.
  
  Sincerely,

  
  

  CAS

• Review fromAnik R

  Date: 07/01/2025

  1 star

  Anik R

  Date: 07/01/2025

  While I received great customer service in the beginning when purchasing several new appliances, I was not offered the same treatment after the delivery of my new range. From the day it was delivered, it did not function properly. CAS subsequently suggested I should have it repaired under the standard one year warranty as opposed to replacing it. **** Appliances are not cheap and just like with any new purchase, I expected to get a new range that I wouldn’t have to have repaired from day one even under a warranty. I don’t think this is too much to ask. Instead, my range was completely taken apart and we had to look at the tech guy having a hard time putting it back into one piece. All of this not knowing if the part ordered if going to fix it. So I expect it will be taken apart again. Needless to say, I will never purchase from CAS again.
  

  Canadian Appliance Source

  Date: 14/01/2025

  Dear ****,
  
  Thank you for taking the time to share your feedback. We sincerely regret to hear about the challenges you’ve faced with your new range and understand how frustrating this experience has been for you.
  
  At Canadian Appliance Source, all the items we sell are factory-sealed and delivered directly from the manufacturer to ensure their integrity. When a functional issue arises with a new product, the manufacturer’s warranty process is designed to determine whether repair or replacement is the appropriate solution. As such, we’ve been actively working with you and ** ********** to facilitate this process and ensure your concerns are addressed promptly.
  
  We understand your disappointment, as no one expects to encounter issues with a new appliance. Please know we will continue to liaise with GE on your behalf to prioritize a resolution and minimize any further inconvenience.
  
  Your feedback is invaluable to us, and we genuinely hope to restore your confidence in choosing CAS. If you have any further questions or concerns, please don’t hesitate to reach out to our After Sales team directly at **********@*****.ca.
  
  Thank you for giving us the opportunity to assist you.
  
  Best regards,

  
  

  CAS

• Review fromRenee H

  Date: 07/01/2025

  1 star

  Renee H

  Date: 07/01/2025

  ****** *** *** ******** * *** ***** ** ******** ********* ****** *** ***** ********* *********** *** ******* *** ******** ** **** **** ********
  Had talked to CAS salesman online / was sent a quote for $1,851.50 before tax but included a $49 accessory. The price in his quote was higher than price listed on website: $1,887 (before tax but including $49 accessory). He played with the numbers and came up with a total cost of $1,851.50 (before tax) and then said he had given me a $150 discount. My calculator shows $1,887 - $1,851.50 = $35.50.
  I thought maybe he made an error so asked him - he said he had added in the $49 accessory (which I had also included) and said he had given me a 2% discount off washer and dryer (the 2% was taken off after he adjusted the his quote 2% higher than the price on the website. *** ***** *****
  

  Canadian Appliance Source

  Date: 14/01/2025

  Dear *****,
  
  Thank you for sharing your experience and for considering Canadian Appliance Source for your washer and dryer purchase. We’re sorry to hear about the concerns you’ve encountered during the quoting process and appreciate you bringing them to our attention.
  
  Our goal is always to provide transparent and accurate pricing to make the buying process as straightforward as possible. We understand how important it is for quotes to be clear, and we’ll review the details of your interaction to ensure there’s no confusion about discounts or pricing adjustments.
  
  We value your feedback and would like to clarify any misunderstandings. If you’re still considering purchasing with us, we’d be happy to have one of our team members reach out to provide a detailed breakdown of the quote and address any remaining concerns.
  
  Please feel free to contact us directly at *****@*****.ca if there’s anything further we can assist with. We hope to have the chance to regain your trust.
  
  Best regards,

  
  

  CAS

• Review fromPeggy T

  Date: 06/01/2025

  1 star

  Peggy T

  Date: 06/01/2025

  Sales guy was nice. Set delivery date it went to wrong address made another delivery date for 4 days later. When called originally about my wrong address delivery was pushed from one department to another. Wanted a refund and not proceed any ******* was informed I needed to bring in a void cheque or direct deposit slip. Not sure why I can’t get a refund through debit machine should note have to wait for them to go through process and wait on refund. **** ***** **** **** **** ******* ******TERRIBLE CUSTOMER SERVICE AND POLICIES? ** *** *** **** **** ** *** *******
  

  Canadian Appliance Source

  Date: 11/01/2025

  Dear ***** ****** ,

  
  

  Thank you for sharing your feedback with us. We regret to learn that your experience with CAS was less than adequate.

  
  

  CAS does not process refunds through Debit. In these cases our Accounting Team will require a VOID cheque in order to issue a refund through EFT.

  
  

  Would you please kindly contact our After-Sales Team at **********@*****.ca to provide your order number so that we can address your concerns directly? Unfortunately, we are unable to find an order under the information provided here. 

  
  

  Thank you kindly,

  
  

  CAS

• Review fromRaymond H

  Date: 05/01/2025

  1 star

  Raymond H

  Date: 05/01/2025

  Our salesman **** to us to get the sale (he was a little pushy should have walked away then). We purchased 6 appliances (fridge , stove, dishwasher, washer and dryer and microwave drawer which was the most expensive item) we were told the microwave drawer would be in in 2 weeks, almost 3 months later we still don’t have the unit. When we talked to the salesman we asked for a similar or better unit and he told us to cancel the order and go to *****. We called customer service and the person was very ****. They have no problem taking your money for 3 months and not delivering. We’ll never purchase from them again.
  

  Canadian Appliance Source

  Date: 11/01/2025

  Dear ******* ***** ,

  
  

  Thank you for reaching out to us to share your concerns. We regret to hear that your order has been affected by manufacturing delays.

  
  

  Please note that at the time of purchase, our Sales Team will give as much information as possible concerning expected timelines and estimated arrivals.

  
  

  However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay. In cases like these, we will try to accommodate you the best we can by providing similar alternative options that are in stock.

  
  

  Would you please kindly contact our After-Sales Team at **********@*****.ca to provide your order number so that we can address your concerns directly? Unfortunately, we are unable to find an order under the information provided here. 

  
  

  Thank you kindly,

  
  

  CAS

• Review fromDaniel W

  Date: 03/01/2025

  1 star

  Daniel W

  Date: 03/01/2025

  I bought a washer and dryer on Black Friday to replace my old pair. Besides offering the lowest prices compare to other retailers, I chose CAS based on their service guarantee prominently advertised on their website at the top of the screen titled “Why Buy This at CAS” which included Free Delivery, Haul Away and Disconnection included. During my purchase, I explained this to the salesperson clearly that I required all these services as conditions of my purchase. Pretty straightforward, so I assumed.
  When the delivery crew came deliver the appliances, they simply dropped them off without installing the new appliances nor did they disconnect and taking away the old appliances, only to explain that these services were not indicated on the job order by the salesperson. I returned to the store to demand an explanation. My salesperson Rajesh S. *** * **** ***** ** ***** He proceeded to 1) admit he was very busy the day of purchase and didn’t remember all the details. 2) accused me of telling him I didn’t need my new appliances to be installed and the old appliances to be disconnected and taken away so he took all the services off the job order. 3) told me not to pay any attention to the service guarantee on the website because the retail store operates differently. His excuses were laughable *** *********.
  When I called him out for all his mistakes and lack of professionalism, he retaliated and accused me for having a bad memory and not paying attention to details when I made the purchase. I have never been treated so poorly by a salesperson in my life. He consistently cut me off from talking to try to defend himself. He showed no remorse for his behaviour and attitude. At the end, he arranged for the new appliance installation and removal of the old ones. However, the damage was clearly done and I will not be giving a dime to CAS again.
  

  Canadian Appliance Source

  Date: 06/01/2025

  Dear ****** ****,

  
  

  Thank you for reaching out to us to share your feedback.

  
  

  Our sincere apologies for the poor communication from your sales representative. Please note that your feedback has been provided to the sales management team to be addressed with the concerned individual accordingly. 

  
  

  Our records indicate that the installation service was eventually completed on December 10th. For any other questions or concerns do not hesitate to contact us.

  
  

  Thank you kindly,

  
  

  CAS

• Review fromPenny M

  Date: 27/12/2024

  1 star

  Penny M

  Date: 27/12/2024

  Worst delivery service ever.
  The buying process with CAS was good, nice salespeople, knowledgeable, made the purchase easy. That is where our satisfaction with CAS stopped.
  Our new washer and dryer were to be delivered and installed today and our old machines taken away. Two very discourteous delivery people showed up this morning. (a side note, we have two Golden Retrievers who were fenced in the living room - first thing out of the delivery man's mouth was "put your dogs outside or we're not coming in). I did that, they came in *** **** ******** ** **** ** ******* ** the laundry room. After some discussion, they told ** ******* **** **** to remove the door frame to get the old machines out. We were confused by this because they went in that room a year ago without the door frame being removed. ** ******** nevertheless, grabbed a tool to remove it. The one delivery man said they were in a hurry so they would go on to another job and come back later. They dumped the new appliances in our garage, taking away all of the packaging. The door frame was off before the left the driveway. In a later phone call with the Salesperson, she was surprised they said they would come back because they don't make a second trip without a re-booking or another fee. If we known they were not coming back today, we would never have let them disconnect and block the laundry room door with the old ones AND we would have never accepted delivery of the new uninstalled, unwrapped appliances. So we are stuck with disconnected old appliances and the new ones in our garage. At this stage, we just want our money back and would be willing to pay more somewhere else for the same appliances and better service.
  

  Canadian Appliance Source

  Date: 06/01/2025

  Dear ***** ******,

  
  

  Thank you for taking the time to share your feedback with us. We are sorry to learn about your delivery experience.

  
  

  The delivery team have a list of orders to fulfill on a day to day basis. Unfortunately, in your case the team was unable to wait for the door removal since they had to complete their remaining deliveries.

  
  

  A delivery confirmation email is sent to all customers at the time of booking their delivery to remind customers to ensure that their hallway, staircase is wide enough to accommodate the appliance.

  
  

  We can see that our Logistics team eventually reached out to you on December
  30th to arrange a service call to move the appliances as well as
  complete the installation.

  
  

  Thank you kindly,

  
  

  CAS