Reviews

This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Canadian Appliance Source has 42 locations, listed below.

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  Canadian Appliance Source

  2425 Matheson Blvd E Mississauga, ON L4W 5K4

  
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  Canadian Appliance Source

  5 - 65 Dufflaw Rd North York, ON M6A 2W4

  
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  Canadian Appliance Source

  G12 & G13 - 4336 King St E Kitchener, ON N2P 3W6

  
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  Canadian Appliance Source

  G007 - 3487 Wyecroft Rd Oakville, ON L6L 0B6

  
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  Canadian Appliance Source

  110 - 30 Great Lakes Dr Brampton, ON L6R 2K7

  

Review Details

• Review fromjody b

  Date: 30/11/2024

  1 star

  jody b

  Date: 30/11/2024

  Horrible Experience – Never Again! ***** *******  We bought a fridge that was DOA. Called the same day and were told to open a ticket with aftercare. Followed through and also contacted *******, who confirmed the fridge needed to be returned. CAS told us to wait 48 hours. When I called back, they directed me to ******* again, passing the buck. Called every day until we reached executive care and got a ticket opened. A technician came 3 weeks later, but not before another company refused to repair it, saying it needed replacement.
  We now have a ticket stating "defective compressor" and "return the unit to the store." ******* will only repair it, and the store won’t accept the return without *******’s approval. We’re stuck paying a repair person to write a ticket recommending a return.
  Four weeks later, over 28 hours on the phone, and our food is still in coolers. ****** ** ****** **** **** They don’t stand behind their sales and sell broken, non-working units, even charging us $300 for a warranty we were told we’d never need to worry about.
  

  Canadian Appliance Source

  Date: 04/12/2024

  Dear **** *******,

  
  

  Thank you for reaching out to us to share your feedback. We regret to hear about the issues you are experiencing with your appliance.

  
  

  We can see that your file was escalated with the manufacturer by our After-Sales team.

  
  

  As per our records CAS has approved a return of the Samsung refrigerator. A pickup has been scheduled on December 04th of 2024.

  
  

  Thank you kindly,

  
  

  CAS

• Review fromJohn M

  Date: 29/11/2024

  1 star

  John M

  Date: 29/11/2024

  *******!
  You will be abandoned by CAS the moment after your appliance is delivered.
  We attempted to use our new washing machine after it was delivered and installed and noticed immediately it was leaking on water on our floor.
  Calls to CAS support took a hour to get through then told us our only recourse was to send an email. Emails took two days to get a response which was a form letter stating CAS wouldn’t do anything as it was a warranty issue once delivered.
  The manufacturer service CAS directed us to ** ******* ******* so far sending us an email advising us to remove a cup in the unit to stop it from leaking. ******** *** * ******* *** *** ******* *** ** **** ******** **** ** **** **** ****** *** *** **** ********** **** ****  $1000 mistake made!
  * **** ******* **** ******* **** ****** **** **** * ******** **** *** *** ***** *** **** **** *** ************
  

  Canadian Appliance Source

  Date: 04/12/2024

  Dear **** ******,

  
  

  Thank you for taking the time to share your feedback with us. We regret to hear about the issues you are experiencing with your ******** washer.

  
  

  Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty.

  
  

  We can see that our After-Sales Team have contacted the manufacturer in order to expedite the service request.

  
  

  Thank you kindly,

  
  

  CAS

• Review fromC. L.

  Date: 27/11/2024

  1 star

  C. L.

  Date: 27/11/2024

  ********** poor after-purchase care, install team are hacks.
  These stores are satellite locations for a company based in Ontario. There are no on-site managers, only sales staff, so they cannot help you with any after-purchase issues.
  Install was sloppy and rushed, they did not know how ventless dryers work, and actually damaged the dryer while flipping it around during unpacking on the front street. We did not discover this until after they left, because they did not test the dryer. When it didn’t work later that night, we found a massive dent in the side, preventing the drum from turning.
  Phoned their call centre, after *75 minutes on hold*, was referred to a form on the website. Filled that out and three days later they deny the claim and offer us a $150 rebate. For a dryer THEIR INSTALL TEAM BROKE.
  When we pressed them to take responsibility for damage they caused, they stonewalled and ceased communication. We finally had to have the dryer fixed and pay out of pocket.
  ***** *** **** ******** ********* ******* they do not stand behind their products or their install team.
  

  Canadian Appliance Source

  Date: 04/12/2024

  Dear ****** ****,

  
  

  Thank you for sharing your concerns with us. We regret to learn about the difficulties with your new ******* dryer.

  
  

  We were informed on November 19th that the repairs were completed. A compensation of $150.00 was offered for the damage on the dryer. Please note that the damage was not caused by the delivery personel.

  
  

  For any other questions or concerns do not hesitate to contact us.

  
  

  Thank you kindly,

  
  

  CAS

  C. L.

  Date: 05/12/2024

  The dryer was delivered Nov 12, we reported the damage to our sales person the same day. We were referred to the After Care Department (already closed for the night).
  We reported the damage to After Care Nov 13.
  They denied our claim Nov 15.
  We spent two days pleading our case (denied) then they ignored our messages for another 2 days.
  Finally on Nov 18 after over a week with no laundry access, we made arrangements to have it fixed and asked for the refund AFTERWARDS, since it was apparent no other solution would be offerred.
  If the dryer was not damaged while the delivery team flipped it around on the pavement, then it was sent out from the warehouse already damaged. Either way, your "After Care" department should have taken responsibility.
  If CAS is concerned about its reputation, you should be accountable and stand behind the appliances you sell, not argue with customers ** *** *** ********

• Review fromDavid B

  Date: 25/11/2024

  1 star

  David B

  Date: 25/11/2024

  *** *** ***** **** **** * **** ********** **** **** We bought our ********** professional suite ( range, microwave, oven) from CAS Trainyards Ottawa. All seemed wonderful at first but at no time were we made aware of the details in the fine print, if you have any issues 30 days post delivery then you are then stuck with dealing with the manufacturer, who in this case has been great. On the salesman's advice he recommended to ensure we got our appliances as a group and on time, we had our appliances delivered at end of July to be ready for our reno to be complete. Regrettably the renos were delayed, and we could not unpack and install the appliances. We did connect the fridge mid August, and it had many problems, so we attempted to inform CAS of the fridge deficiencies. After multiple calls, and emails, we received no response. A week later I finally reached a customer rep who said, sorry, you must deal with the manufacturer, outside 30 days, regardless if we had not unboxed the appliances due to delays. I called again a week later to speak to a manager, the customer service rep replied sorry he was not authorized to give out that information and not forward my call, really! ****  CAS do not care nor even take the time to follow up or even respond. We provided our proof of our attempts to contact CAS to satisfy the manufacturer, who is working with us. ** ** ******** ** **** **** ** *** ****** **** *** ********* **** **** **** ***** *** **** ** * *** ******** ** * ******* ******** I wish for my money to go as far as possible. I find it incredible in this fiscal climate, that when you pay thousands of dollars, that the customer service, commitment to service and basic integrity expected does not exist, ********** **** * ******* **** ****** **** ********** . It has been a horrible experience, frustrating and down right avoidable. CAS, you need to standby your sales ******, your pledges and great words and do the right thing and not ignore people and resolve problems.
  

  Canadian Appliance Source

  Date: 04/12/2024

  Dear ***** *****,

  
  

  Thank you for taking the time to share your feedback with us. We are sorry to hear about the troubles you went through regarding your home appliances.

  
  

  As our vendors have different policies for any damage found after delivery, we ask that you contact us within 48 hours as per our return/exchange policy to report any damage. However, we can certainly understand that there was a delay due to renovations. 

  
  

  Would you please kindly contact our After-Sales Team at **********@*****.ca to provide your order number so that we can address your concerns directly?

  
  

  Unfortunately, we are unable to find an order under the information provided here. 

  
  

  Thank you kindly,

  
  

  CAS

• Review fromHelen P

  Date: 25/11/2024

  1 star

  Helen P

  Date: 25/11/2024

  We purchased all of our appliances from CAS, Kitchen aid Name brand ,we also opted to purchase extended warranty for all the items. (5 yr warranty). Our brand new ******* *** fridge has not worked since day one,it does not cool. My husband called CAS service and they indicated we would get a brand new one,and that they had 3 in stock. ( we filled out paperwork and sent pics for the replacement fridge.) Then we receive an email from a Wayne from CAS ,after sales,who advised us we do not get a replacement fridge,we need to wait for a service man with ********* to do a service call. This is weeks now as they only have one service man who is 3 weeks behind. Very upset,brand new fridge and we cannot use it,have no back up. Disappointed we purchased all our items there, they wash their hands of anything after taking your money,falling back on blaming the manufacturer for year one. We didn’t buy the from the manufacturer we bought them at CAS.
  

  Canadian Appliance Source

  Date: 04/12/2024

  Dear Helen ******,

  
  

  Thank you for reaching out to us to share your concerns. We regret to hear about the issues you are experiencing with your appliance.

  
  

  Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty.

  
  

  We kindly request you to reach out to our After-Sales Team at **********@*****.ca for further assistance. Our Team will be more than happy to escalate the matter on your behalf.

  
  

  Thank you kindly,

  
  

  CAS

• Review fromSahil A

  Date: 24/11/2024

  1 star

  Sahil A

  Date: 24/11/2024

  * ** ******* ** ******** ***** * ********* regarding the handling of my pre-sales discussions and negotiations with Mr. Faisal Y. Despite my repeated efforts to finalize the deal, I have encountered persistent issues that have caused significant frustration and wasted time.
  1. ********** Communication
  There were multiple instances where the warranty terms were either misrepresented or altered. Despite clear discussions about a 3-year **premium extended warranty**, the invoice reflected only a 2-year basic warranty. This inconsistency has been a recurring issue, as reflected in our email trail.
  2. Shifting Pricing and Terms
  Faisal frequently changed pricing and deal terms. This included altering the costs after verbal agreements were made, ***** **** ************. For example, a price agreed upon was later renegotiated to exclude certain warranties or features, *********** *****.
  3. ************** Conduct
  On multiple occasions, critical details were omitted or misrepresented until the last moment, causing unnecessary delays and confusion. This experience has been *********, frustrating, and ******** exhausting.
  Given these points, I believe this situation requires immediate attention. I have invested considerable time and effort in trying to reach a resolution in good faith, *** *** ******** ***** *** **** ****** **************.
  Requested Resolution:
  - A senior representative should take over this matter to ensure transparency and fair dealing moving forward.
  - The deal should honor the terms originally discussed (3 years premium warranty for all appliances at the agreed price).
  - *********** ****** ****** ** ***** ******* *** ****** ** ******* *** ************** ******** ** **** ***** 
  If this matter is not resolved promptly, I will have no choice but to escalate this issue further, including filing a complaint with the **Consumer Affairs Services (CAS)** *** ******* ** ********** ******** *** ******* *** ****** ******
  

  Canadian Appliance Source

  Date: 30/11/2024

  Dear ***** *****,

  
  

  Thank you for reaching out to us to share your concerns.We would like to apologize for your experience. This is certainly not what we wish for our customers.

  
  

  Please note that all appliances that we sell come equipped with a one year manufacturer's warranty. Some may include a 2 years warranty depending on the manufacturer.

  
  

  Our website states: For a 2 years protection plan, Add to your 1 year manufacturer's warranty a premium 1 year extended warranty with better coverage.

  
  

  Our records indicate that an extended warranty plan of 4 years has been added to your order (one year manufacturer's warranty + 3 years additional extended warranty by iA Service Plan)

  
  

  Your sales executive had to provide further discounts on your appliances due to further escalation.

  
  

  We believe all information about the warranty is properly documented on our website. If you still have any confusion we ask you to contact us at **********@*****.ca

  
  

  We can see that a delivery has been scheduled on Friday December 06th of 2024.

  
  

  Thank you kindly,

  
  

  CAS

• Review fromLynn D

  Date: 18/11/2024

  1 star

  Lynn D

  Date: 18/11/2024

  * ***** **** **** *** ***** *** ******** ********* ****** The company is only sales orientated without and custom service or care.
  They hide behind their 48 hr Policy
  I'm from Saskatoon my sales Person was Nitin V.
  He had no problem taking my $7000.00 for mÿ **** Appliance order!!!
  It just so happens that out of 4 Appliances the Microwave was damaged, not from shipping but sent out broken from manufacturer and I had missed it because I never checked it completely only the front for marked or scratches. ***** ****** But did see it 2 days before installer was to come. I called Nitin V. no answer or return call.
  So I call **** International they informed me after several calls and emails back and forth that it's Warranty Issues not a replacement through them. I was advised that according to ****'s Policy only my sales store can have it replaced up to 30 days. When I phone again after all this and spoke to Canadian Appliance Source they completely hid behind the 48hr
  "You are On Your Own" Policy
  So I am left dealing with an American Company trying to get a Damaged Microwave Fixed that I paid New for.
  I* *** ****** ** **** **** ****** ***** ***** ****** ********** ****
  Canadian Appliance Sources their Policies agreement ****** does not have *** the Consumers best interest in mind. ** *** ** **** *****
  

  Canadian Appliance Source

  Date: 23/11/2024

  Dear **** *******,

  
  

  Thank you for reaching out to us to share your concerns.We regret to learn that your Thor Microwave Speed Oven arrived with some defects.

  
  

  We can see that the unit was delivered on October 24th and the damage was reported on November 12th of 2024.

  
  

  As our vendors have different policies for any damage found after delivery, we ask that you contact us within 48 hours as per our return/exchange policy to report any damage.

  
  

  Thor Kitchen requires the packaging/box to remain in pristine condition in order to qualify for a replacement. As per your return form, the packaging is no longer available. Please contact our After-Sales Team at **********@*****.ca with photos of all 4-sides of the box for further evaluation.

  
  

  We apologize for the inconvenience.

  
  

  Thank you kindly,

  
  

  CAS

• Review fromErika Y

  Date: 15/11/2024

  1 star

  Erika Y

  Date: 15/11/2024

  This was by far the most frustrating experience. We arranged our day to expect the delivery. Was called by the driver who had no service. Get a notification saying there is now a 50 delivery fee to reschedule the delivery. Naturally I call our salesman Derek who is useless and does not help at all, other than transfer me (because not his department). I voice my concerns and the customer care representative tells me they were at your house they waited 15 minutes we have pictures. I asked for the pictures. 100% not my house! Asked them if they could contact the 3rd party right away to see if we could still have delivery today, * **** **** *** * ******* ** ************ *** washing machine broke unexpectedly so we have alot of laundry at this point. He says sure I will do that for you madam. Call again around 4pm since I heard nothing. no updates all day, the next customer care representative gave me the same "they waited 15 minutes, well how do you know it wasn't your house, are sure you were home" 1. I know what my house looks like, 2. yes someone was home. Did anyone contact the 3rd party delivery company for me, heck no! Did anyone reply to my email the following day, heck no! I got the $50 delivery fee waived but why was this such a run around. WORST CUSTOMER SERVICE EVER. ** *** **** ******
  

  Canadian Appliance Source

  Date: 21/11/2024

  Dear ***** *****,

  
  

  Thank you for reaching out to us to share your concerns. We regret to learn that you had a negative delivery experience.

  
  

  At the time of delivery, the delivery team will wait for 15 minutes in case a customer does not respond before moving on to the next stop in order to complete the remaining deliveries in a timely manner.

  
  

  We can see that the second delivery fee was eventually waived and the delivery was completed on November 15th of 2024.

  
  

  For any other questions or concerns do not hesitate to contact us.

  
  

  Thank you kindly,

  
  

  CAS

• Review fromAlla S

  Date: 11/11/2024

  1 star

  Alla S

  Date: 11/11/2024

  Worst experience I've ever had with The Canadian Appliance Source.
  Purchased a range ***** .We were told that installation was included. When the delivery guys came, they just dropped off the appliances and notice the range doesn’t fit .They leave it and left.
  I called in right away to report the issue. But they wash their hands off you. If you open the packaging you void your warranty.
  **** *** **** **** ******** **** *** ******** ******* ********* The delivery guys took off all the packaging without my consent in the truck, I didn’t even see the box, so who knows if there even was one. When I called, they refused an exchange or refund. I told them that I wasn't the one to remove it, the delivery guys did.
  Finally they said the restocking fee is 38%.From start and on site was 25%. After 2 days they sent an email saying 38% FOR A NEW, WITH ALL Packaging still intact and not touched INSIDE .We sent them all of the pictures.
  This is their policy: As per our Return Policy CAS would take back appliances as long the request is reported within 7 days and as they are in their original packaging, at no penalty.
  If an appliance is open and the request is submitted after 7 days, a 25% restocking is applicable..
  ** **** ******* **** *** *** **** *** ******** ********* *********
  

  Canadian Appliance Source

  Date: 16/11/2024

  Dear **** *******,

  
  

  Thank you for reaching out to us to share your concerns.

  
  

  Please note that our team will always unbox larger appliances at the time of delivery, as part of our white glove service for easy maneuvering. This also allows our customers to inspect the appliances for any discrepancies or possible damages/defects.

  
  

  This information is provided to our customers at the time of purchase through their invoice/receipt. It is also found on our website.

  
  

  https************************************************************

  
  

  Would you please contact our After-Sales Team at **********@*****.ca to provide your order number so that we can address your concerns directly?

  
  

  Unfortunately, we are unable to find an order under the information provided here. 

  
  

  Thank you kindly,

  
  

  CAS

• Review fromBeverley V

  Date: 08/11/2024

  1 star

  Beverley V

  Date: 08/11/2024

  We bought an ** Washtower on October 8 from Canadian Appliance Source and installation was included in purchase price. It was delivered on date promised but installers were unable to install because they had no tape to connect Washtower to duct. On a phone call to Customer Care, we were told the duct had to be changed, but were unable to say what change had to be made. On a subsequent phone call we were told there would be a charge of $229.95 and order was cancelled. Our salesman said his hands were tied, there would be no discount for installation and no change in date of warranty, which was dated date of delivery. We then arranged installation on our own. Installer had no problem connecting Washtower to existing duct, and even had tape to make the connection!
  Not Happy!
  

  Canadian Appliance Source

  Date: 16/11/2024

  Dear ******** ****,

  
  

  Thank you for reaching out to us to share your concerns. We are sorry to hear that you had a negative delivery experience.

  
  

  As per our records we can see that the ** WashTower was delivered on October 16th of 2024.

  
  

  The notes left by the delivery team indicate that the existing dryer vent would require changes in order for the team to be able to complete installation.

  
  

  For any other questions or concerns, do not hesitate to contact us.

  
  

  Thank you kindly,

  
  

  CAS