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Business Profile

Auto Rentals and Leasing

Routes Car Rental

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Routes Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Routes Car Rental has 8 locations, listed below.

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    Customer Review Ratings

    1.18

    Average of 299 Customer Reviews

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    Review Details

    • Candice Y

      Date: 18/12/2023

      Candice Y

      Date: 18/12/2023

      Showed up at 11:00 am and waited over 30 min in line because there was only one worker in the car rental line. I wasn’t renting a car. I just wanted to get my keys and go.

      Routes Car Rental

      Date: 18/01/2024

      We apologize for the inconvenience you experienced during your visit. We understand your frustration with the wait time due to limited staff. We're actively addressing staffing concerns to improve our service. Thank you for bringing this to our attention, and we hope to provide a smoother experience for you in the future.

    • Makenzi H

      Date: 18/12/2023

      Makenzi H

      Date: 18/12/2023

      Friendly staff and very easy drop off. Pick up on the other hand was not fast and line took forever. Only had one worker for all these people coming in. Made me go over my time.

      Routes Car Rental

      Date: 18/01/2024

      Thank you for your positive feedback on our friendly staff and smooth drop-off process. We apologize for the delays during pick-up. We're actively working to address staffing challenges and streamline our service to ensure a quicker and more efficient experience for our customers. Your insights are valuable, and we appreciate your patience.

    • Manoj P

      Date: 11/12/2023

      Manoj P

      Date: 11/12/2023

      Got a reservation and went to pickup the car. Handed them my license and they said they don't rent to locals. They told me that I should have read the terms and conditions. I called the site I went through (**************** * * ****** ** *** *** ** *** ***) and they said they won't give me a refund because I didn't cancel 48 hours before. I told them that I didn't cancel. They won't rent me a car. I was told by *********** that I should have read the terms and condition. *********** had my address and they still booked the car and gave me a reservation number. They charged me the whole week of rental. Both companies are absolute ****. ***** ******* *** *** ******* ***** **** ********** * ** **** **** * *** ***** **** * ****** *****

      Routes Car Rental

      Date: 18/01/2024

      We deeply regret the frustration you experienced with our rental service. We apologize for any inconvenience caused by our policy. We understand your disappointment, and we're actively addressing these issues to enhance our customer experience. Your feedback is invaluable, and we're committed to making improvements. We appreciate your understanding and would welcome the opportunity to restore your trust in the future. If you have further concerns, please contact our customer service for resolution. We would like to resolve this for you can you please send an email to our customer care team at ************@******.ca and we will fix it for you apologies again on this

    • Gregory F

      Date: 08/12/2023

      Rented a car for five days. Upon returning the vehicle I requested a receipt. The person checking my rental back in told me I would receive the receipt via email message. I waited and never received and email. I called approximately 12 hours late and was told you have to wait 5 business days to receive a receipt. I rented this for business and if I had known I needed two wait a week to get a receipt I would have chosen another company to rent a car from. I have rented from this company twice before and never waited for a receipt. Called Routes and the person on the phone told me that is the policy and to contact customer care and complain. I don't want to complain. Just wanted mu receipt.

    • A. V.

      Date: 06/12/2023

      A. V.

      Date: 06/12/2023

      * **** ** **** ****** ** ********* **** ******* **** **** ****** *** ********** * ** ********* Using *******, I rented a car from Routes Car Rental. The rate was ~ $40 for a car per day for 3 days which totals out to ~$125. When I presented to the counter I was told that the credit card deposit was $500. You are not able to pay the deposit using a debit card. This is not noted anywhere through the ******* confirmation of the rental. The kind gentleman at ******* contacted the business while I was still in their lobby and he was told that we would have to submit the request for refund without penalty via email. Ridiculous. ***** ***** **** **** *** ***** ** **** ******

      Routes Car Rental

      Date: 18/01/2024

      We apologize for the inconvenience you encountered during your rental experience. We understand the frustration caused by the unexpected deposit policy.We apologize for any inconvenience caused and value your warning to others. If you have further concerns or need assistance with the refund process, please contact our customer service at ************@******.ca and our policy is mentioned clearly on the website that we only accept major credit card only and no other form of payment

      A. V.

      Date: 18/01/2024

      Your policy states that a credit card deposit is required, yes. There is no value listed. A $500 credit card deposit is not remotely expected or even vaguely mentioned. I have already contacted your customer service department and received a similar run around to your comment.

    • Trevor F

      Date: 06/12/2023

      Trevor F

      Date: 06/12/2023

      Picked up my car at Chicago airport. Only problem I had was finding my way to the pick up location. Messages were not clear.
      Kesha at the pick up location was exceptional with her customer service. Very friendly and informative.

      Routes Car Rental

      Date: 18/01/2024

      Thank you for sharing your experience with us. We appreciate your feedback and apologize for any confusion in locating the pick-up spot. We're delighted to hear that Kesha provided exceptional customer service, showcasing friendliness and helpfulness. Your positive comments will be shared with Kesha and the team. We're committed to improving communication to ensure a smoother experience for our customers. If you have any further suggestions or feedback, please feel free to share. Safe travels!

    • Trae C

      Date: 03/12/2023

      Trae C

      Date: 03/12/2023

      ******** ****** ** *** *** ***** Got to their location in Ft. Lauderdale I was 30 mins late, they no longer had the car I had rented but could rent me the sand car for another $400 plus a $500 security deposit that they said I would get back in 5-7 business days. It’s been over 30. I’ve contacted them with my reservation number and it has somehow disappeared from their system

      Routes Car Rental

      Date: 18/01/2024

      We sincerely apologize for the inconvenience you've experienced. It's disheartening to hear about the challenges you faced with our rental service. But we would like to inform you that pre-authorization get automatically released with in 24 to 48 hours of the rental we would request you to please contact your credit card company sometime it depends on their policy's

    • Geoff P

      Date: 30/11/2023

      Geoff P

      Date: 30/11/2023

      They dont honour the advertised price. *** *** **** *******

      Routes Car Rental

      Date: 18/01/2024

      We apologize for any confusion regarding our pricing. We take such concerns seriously and are committed to addressing them. If there was an error or misunderstanding, please provide details about your reservation and the advertised price. Our team will investigate promptly to ensure fair and transparent pricing. We would request you to please send us an email ay ************@******.ca and we will look into it

    • Laura B

      Date: 29/11/2023

      It’s a scam! They bait you with a low cost and then when you get there, they slam you with other fees that you cannot refuse. The location is off the airport. It would be very difficult to go to another rental company at that point. They know they’ve got you!! Don’t ever rent from them

    • Urszula G

      Date: 28/11/2023

      Urszula G

      Date: 28/11/2023

      I rented a car in Chicago and second day the car wouldn’t start it was saying that key is not detected . I was calling car rentals few times and no one pick up the phone . I was sitting in cold car 2 hours didn’t know what to do. I couldn’t find any other number to call . After 2 hours I watched on ******* what to do if car doesn’t start and found out to touch the key to starter . Finally I started. ***** **** **** **** *

      Routes Car Rental

      Date: 18/01/2024

      We apologize for the inconvenience you experienced during your rental. Your feedback is concerning, and we are actively investigating the issues you faced with our customer service and the vehicle. We regret the frustration caused and appreciate your resourcefulness in resolving the situation. We will take steps to improve communication . Your experience is not reflective of our service standards, and we hope to have the opportunity to regain your trust in the future.

    Routes Car Rental is NOT a BBB Accredited Business.

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