Reviews

This profile includes reviews for Routes Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Routes Car Rental has 8 locations, listed below.

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  Routes Car Rental

  5 - 3687 Nashua Dr Mississauga, ON L4V 1V5

• 

  Routes Car Rental

  3035 Orlando Dr Mississauga, ON L4V 1L6

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  Routes Car and Truck Rental

  2664 Leitrim Road Ottawa, ON K1T 3V3

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  Routes Car Rental

  8443 McCoy Rd Orlando, FL 32822

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  Routes Car Rental

  3901 Mannheim Rd Schiller Park, IL 60176

Review Details

• Review fromMargaret K

  Date: 10/01/2025

  1 star

  Margaret K

  Date: 10/01/2025

  ******** ******* ******************************** Car Rental in Atlanta, ** I was charged $243 in additional charges for my 5 day rental:83.59 for border crossing (should have been ***** + tax)142.39 for fuel, despite the fact that the car was returned full.I called immediately from the airport but there was no answer to the phone after 14 minutes. The phone number connects to a service that cannot help. Various email responses were not helpful.

  Routes Car Rental

  Date: 18/07/2025

  Thank you for your feedback. We're sorry to hear about the unexpected charges and the difficulty reaching our team. We aim to ensure billing accuracy and regret any confusion regarding the border crossing fee and fuel charge. If the vehicle was returned full, a fuel charge should not have been applied, and we’d like to review this further. Please contact our customer care team with your reservation number and any supporting documentation. We’re committed to resolving this matter promptly and appreciate the opportunity to make things right.

• Review fromCollette A

  Date: 29/12/2024

  1 star

  Collette A

  Date: 29/12/2024

  Title: Frustrating and Unaccommodating Experience We rented a car from Routes in ******** through *******, and the entire experience was frustrating from start to finish. When we picked up the car, we realized Routes has a no early drop-off policy, which immediately caused an issue because their business hours didnt align with the time we needed to be at the airport.We asked if we could drop the car off earlier and receive a refund for the unused day. Routes told us they couldnt help since the payment was made through ******* and directed us to contact them. When we called *******, they said they couldnt assist without checking with Routes. After ******* contacted Routes, Routes refused to provide any refund, even though they said we could return the car early. Essentially, wed still be charged the full price regardless of returning it early, which makes no sense.Whats baffling is that Routes charges fees for dropping a car off late or at another location, yet they refused to accommodate an early return request or adjust the cost. *** ************** ******* Routes *** ******* wasted our time and left us paying for a day we didnt use the car.The lack of flexibility, accountability, and customer service **** **** ********************** *** ******* was unacceptable. I wouldnt recommend renting from Routes ** ******* ******* ******* ** ***** ******* *** * *********** ***********

  Routes Car Rental

  Date: 18/07/2025

  Thank you for sharing your experience. We sincerely regret the frustration caused by the early return policy and the difficulty coordinating between Routes and *******. While third-party bookings are subject to their terms and limitations, we understand how disappointing it is to pay for a day you didn’t use. Our goal is always to provide clear communication and fair service, and we’re reviewing your case to see how we can improve. Please contact our customer care team with your reservation details so we can further assess the situation and work toward a resolution.

• Review fromCarmen C

  Date: 28/12/2024

  1 star

  Carmen C

  Date: 28/12/2024

  Worst experience in relation to travel I’ve ever had.
  Waited for shuttle for it to be full so waited on another. Got to rental waited for an hour to tell us the reservation was canceled because we were late. Shuttle driver coasted through stop sign and ran a red light! All they did was stand outside and smoke and truly say “they don’t care”.

  Routes Car Rental

  Date: 18/07/2025

  We sincerely apologize for the experience you described. What you encountered falls far below the standards we expect from our team, including shuttle safety, customer service, and reservation handling. We understand how frustrating and stressful this must have been, especially during travel. Your feedback is being taken seriously, and we are addressing these concerns internally to ensure proper follow-up and accountability. If you're willing, please contact our customer care team with your reservation details so we can investigate further and work toward a resolution.

• Review fromBrian D

  Date: 19/12/2024

  1 star

  Brian D

  Date: 19/12/2024

  Here is an explanation of how the rental experience went: 1. I purchased vehicle insurance through *******, which is what I always do, and your agent told me that Routes doesn't accept insurance from *******. The amount I paid ******* was $60 and yours was $125 ** * ******* ****** *** *** ***** ****** ********** I called ******* and they told me the exact opposite. That Routes does accept their insurance. I would like for this to be confirmed. 2. Chip in the windshield was charged to me. When I picked up the car it was extremely dark outside. The agent did go out and take pictures of the car. When I got in the car the chip wasn't noticeable because it was so dark outside and the car was dirty. So now I have been charged $100 for that. 3. The car when I picked it up was extremely dirty, embarrassingly dirty, and I do not like to drive dirty cars, especially one that I have paid to rent. The outside was ********** covered. The wheels & tires were so dirty they looked brown rather than black. And the most disgusting thing was that the inside was coated with red dog hair from front to back. It also smelled horribly of cigarette smoke. I had to have the car washed because it was that embarrassing for me to drive. 4. Lastly, the agent that checked me out took an extremely long time. I saw other customers come and go while I was still waiting to be let go. He then stated that this was his first day out of training. I'm making this statement as maybe that is why he said I couldn't use ******************* and why he didn't write down that there was a chip in the windshield. * **** * *** ***** ***** ***** **** *** ** ****** *** * ****** *** ********** ******* **** *** **** **** ***** ***** ****** *** *********** ** *** ****** I decided to use you this time because your price was great. So as the old saying goes "you get what you pay for". ***** *** **** * ********** **** ********* *** **** ******* **** ****** * ****** **** **** **** ****** * **** ************ **** *******

  Routes Car Rental

  Date: 18/07/2025

  Thank you for your detailed feedback. We sincerely apologize for the condition of the vehicle, confusion regarding insurance coverage, and the overall experience during your rental. We understand how frustrating it is when expectations aren’t met, especially regarding cleanliness and charges. We're currently reviewing your concerns internally, including the windshield claim and the agent’s handling of your check-out. While we strive to offer competitive rates, service quality remains a priority. Please contact our customer care team with your reservation details so we can further investigate and work toward a resolution.

• Review fromHhaliel R

  Date: 12/12/2024

  1 star

  Hhaliel R

  Date: 12/12/2024

  ** *** **** ** **** *** *** ******** employees *** ***** ****** ** asked customers for good reviews ******* *** **** ** * **** **** **** there is no such thing as unlimited mileage. its * *** head office is india ** they say its toronto *** * *** . they dont care about ********* ** the customers. money is all they wanna grab **** ***** *********** **** *** . they dont care how much of loyal renter you are . you can only stay in ontario if you rent in ontario. no quebec visits unless you pay $15cad a day extra . if you buy routes car insurance you pay $3500cad for the insurance as a deductible as minimum even when not at fault. but $22cad a day to even have the insurance option added on your rental . also if you book through a third party (*********, ********, *********, etc) , the routes company will tell you to contact the third party for refund and act blind to your payment if you want to cancel. its not even located at the airport you will waste soo much time getting there . oh yeah one more thing. the deposit is $1500cad if you live in certain regions of canada instead of $500cad. this is the only rental company that makes it mandatory for you to provide proof of insurance so that you are not asked to purchased the insurance with routes . *** **** ********** ******** * ******* *** ** *** ****** ******* ** * ***** ** **** * ******* ***** ********* *** ** ********* *** ** ** ***** **** **** ******** **** ******* **** **** * *** **** **** ****** ** ****** *** ***** ******** *** *** **** **** **** ******* ** **** ****** *** ** ***** **** **** ******* *** ** ****** **** *** **** * ***** ***** ****** *** ****** ** * ***** ******** ******* * they will put unnecessary charges . did you know the taxes at the company are way more higher if you were to rent directly from a different company ** *** ******* ? again you will be wasting so much time getting there as it is 10 mins away from airport. dont be fooled by the cheap prices. **** ******** ***** ** ** **** *****

  Routes Car Rental

  Date: 18/07/2025

  We take your feedback seriously and are truly sorry to hear about your experience. Routes Car Rental is committed to transparent practices and treating both customers and employees with respect. While we understand policies such as mileage limits, insurance requirements, and deposits may vary based on location and third-party bookings, these are communicated to ensure clarity. We do not condone any mistreatment of staff or customers and are investigating the concerns raised. If you’d like to provide your rental or employment details, please contact our customer care team so we can properly review and address this matter.

• Review fromDan R

  Date: 09/12/2024

  1 star

  Dan R

  Date: 09/12/2024

  ***Horrible ****************.***First off, the car we booked wasn't available. They did give us an upgraded vehicle for the same price, but it's not what I reserved. We reserved a ****, they gave us a *******. When you want to ride in a ****, you expect to ride in a ****! Would be like renting a sports car and unexpectedly getting an "upgrade" to an *******.Second, went out to *************************** (from *******), and noticed smoke coming from under the hood. Popped the hood and the oil cap was sitting on top of the coolant reservoir and oil had splattered all over the engine block. Brand new ******* and that's how they maintain their vehicles?Third, and most importantly, I declined insurance coverage thru them. Had my own, no need to purchase theirs. The tenant at the counter said, "This is for declining coverage" as he scrolled down the reader for me (while I was reading it)... On the contract it showed I initialed next to both Declining coverage AND Accepting coverage, which I never did. I only Declined coverage... When I called to get a refund, they said, "Just send a copy of your policy and they will process the refund"... I sent it, and their **************** said, "We will not give you a refund since you accepted coverage"... When I pressed them more, and showing them proof that I Declined it, they said, "That's between you and the agreement you had with your booking site"(*******), which ******* did not charge us for coverage. That's absolutely between Me and Them, in which they REFUSE to accept the proof I provided showing my declination of coverage... And what would've happened if the engine seized because of the oil cap issue? Who would've been on the hook for that one?Fraud of a company!! Expect to get overcharged and a defective vehicle, not to mention ignored by their ****************. ***** ** *** ****** even if their rental prices are cheaper. You get what you pay for!!!!

  Routes Car Rental

  Date: 18/07/2025

  Thank you for your detailed feedback. We sincerely apologize for the vehicle maintenance issue, confusion regarding your insurance coverage, and the overall rental experience. We understand how frustrating it is when expectations are not met, especially regarding vehicle choice and billing concerns. While we strive to ensure accuracy and customer satisfaction, we clearly fell short in your case. We take your concerns seriously and are reviewing the contract and communications involved. Please contact our customer care team with your reservation details so we can investigate further and work toward a resolution.

• Review fromSteven T

  Date: 06/12/2024

  1 star

  Steven T

  Date: 06/12/2024

  We rented a car in August, 2024. We returned it with a crack in the windshield, and gave them claim infor from our insurance company, who agreed to cover it.They never contact the insurance, and when I challenged the claim with my credit card, they never responded. As of December 6, 2024, they are still holding my deposit, and I cannot get anyone on the phone. Filing a lawsuit is next. Sooooo not worth it.

  Routes Car Rental

  Date: 18/07/2025

  Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating it is to deal with unresolved charges and communication delays. If your insurance provider agreed to cover the windshield damage, we should have followed up accordingly. We also regret the delay in releasing your deposit and any difficulty reaching our team. Please contact our customer care department with your rental and claim details so we can investigate and work toward a resolution promptly. Your satisfaction is important to us, and we appreciate the opportunity to make this right.

• Review fromAlejandro B

  Date: 26/11/2024

  1 star

  Alejandro B

  Date: 26/11/2024

  This company has it in the policy that they do not rent to locals. This is an unusual policy which should be evident in the rental process. I rented a car and fully paid them. When I arrived, I was denied to rent the car and they did not want to give me a refund. I rented using ********* and Routes said that they do not have my money and that I should figure it out with *********. Well, my credit card payment clearly shows that the money was paid to them. How many people have been ******* by this company with their ***** policies? If I cannot rent from them, why do they take a non refundable payment? This seems to me to be a **** that makes them good money. ** *** **** **** **** ******* ** *** *** ***** ** ***** *** ** *** *** **** **** *** ***** ********** **** ******* ******** **** ** ***** *****

  Routes Car Rental

  Date: 18/07/2025

  Thank you for your feedback. We regret the frustration caused by our local resident rental policy. While this policy is noted in our terms, we understand it may not have been clearly communicated during the third-party booking process. We’re actively working with partners like Priceline to improve transparency for customers at the time of reservation. Regarding your payment, charges made through third-party platforms are typically processed by them directly. However, we’re happy to review your case further. Please contact our customer care team with your reservation and payment details so we can assist you directly.

• Review fromSammy M

  Date: 22/11/2024

  1 star

  Sammy M

  Date: 22/11/2024

  ******* ****** **** *** **** ***** **** ***** **** *** * *** **** *** ******** False advertising on booking. Not worth the waiting on line, and customer service is horrible. On the initial paper, no numbers are written in the form, and when you turn the vehicle in, you don't get a receipt unless you call after your trip. From a bill of $93.75 went to... 
  DescriptionAmount RATE CHARGE (Close)18.00 RATE CHARGE (Co - Close)24.00 AUTOEXPRESSO (Close)10.00 ROAD ASSISTANCE (Close)12.95 TOLLS PER DAY (Close)69.65 WIND & TIRE WVR (Close)9.95 CUSTOMER FACILITYFEE (Close)16.44 CUSTOMER FACILITYFEE (Co - Close)5.93 STATE TAX (Close)6.50 STATE TAX (Co - Close)4.19 MUNICIPAL TAX (Close)0.62 MUNICIPAL TAX (Co - Close)0.40 AIRPORT CONC REC FEE (Close)17.32 AIRPORT CONC REC FEE (Co - Close)4.79 VEHICLE LICENSE FEE (Close)7.50 VEHICLE LICENSE FEE (Co - Close)10.00 ENERGY RECOVERY FEE (Close)8.85 ENERGY RECOVERY FEE (Co - Close)11.80    Company - ROUTES WEBSITE61.11    Total Charges23

  Routes Car Rental

  Date: 18/07/2025

  Thank you for sharing your experience. We’re sorry to hear about the confusion and frustration regarding your rental charges and service. Transparency and clear communication are priorities for us, and we regret that your experience did not reflect that. Additional charges such as tolls, roadside assistance, and facility fees are outlined in the rental agreement, but we understand they can be unexpected if not reviewed in advance. We’d appreciate the opportunity to look into your reservation in detail—please contact our customer care team with your rental agreement number so we can address your concerns directly.

• Review fromEdward F

  Date: 02/11/2024

  1 star
  ***** *** *****, they do not put in a proper place that they wont rent to locals and then wont refund for the mistake.