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Business Profile

Department Stores

Walmart Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Walmart Canada has 204 locations, listed below.

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    Customer Complaints Summary

    • 1,301 total complaints in the last 3 years.
    • 515 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:19/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 17 2025


      I am submitting this complaint against Walmart due to an unacceptable experience I had with an online grocery order through their app, which involved misleading charges and poor customer support.

      On [insert date of order], I placed an order using the Walmart mobile app consisting of:

      1 pack of hot dogs

      3 cans of tomato soup

      1 container of Cheese ****

      1 twelve-pack of soda


      The total at checkout came to $42.16, which I was comfortable paying. However, once I received the confirmation email, I noticed that the twelve-pack of soda was missing, and the Cheese **** was not the size I originally ordered. No substitution was offered for the soda, nor was I notified beforehand about the changes.

      Then, to my surprise, I saw a $7.95 charge labeled as a "below minimum fee". I was confused, considering my original total was over the $35 minimum threshold. But when I contacted Walmart customer support, I was told that since my final order value dropped to $32.81 (due to the missing soda), the $7.95 fee was triggered.

      At no point was I informed that the missing item would drop me below the minimum and result in a fee. If I had been notified, I would’ve gladly added more items to my cart to avoid it. On top of this, the final charge to my card was still $42.16, the full amount I agreed to originally—even though I received fewer items.

      I contacted Walmart via their online chat ************ *********, but instead of a resolution, I was met with vague and repetitive responses. No refund or meaningful solution was offered.

      This situation is both frustrating and deceptive. I was charged for items I didn’t receive, penalized for a value drop that wasn’t my fault, and misled at checkout. I’m requesting assistance from the BBB to:

      1. Refund the $7.95 below minimum fee,


      2. Investigate why I was charged $42.16 despite the reduced order,

      3. Encourage Walmart to improve transparency and communication in their substitution and checkout process.

      Thank you

      Business Response

      Date: 23/06/2025

      customer has been contacted.

    • Initial Complaint

      Date:03/06/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a white *********** from Walmart online. They sent me a blue *********** after 5 days of waiting for it. My son has nothing to take to his school. I explained to the online chat and they said they had reached out to the seller. Now the seller is asking me to deliver it to Missisauga. That is far from my place. I explained to them that the petrol itself will cost me around 15-20 bucks plus the inconvenience of it. It is their mistake which they are not owning up to. They should either send a new bottle or give me a refund of this bottle. Its a very fair and simple request which they are making a big deal of.

      Business Response

      Date: 03/06/2025

      This is acknowledged. 

       

      Customer Answer

      Date: 03/06/2025



      Complaint: ********



      I am rejecting this response because:

      There is no resolution of the issue. Acknowledgment is not resolution.


      Sincerely,



      ******* *****

    • Initial Complaint

      Date:30/05/2025

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We went in to upgrade our cell phone because they were offering a $200 gift card only to be told it's only for Ontario after going through all the steps to sign the contract, waste an hour of our time and had to cancel the whole transaction, not happy at all. Nowhere does it say it's only for Ontario. We're in B.C

      Business Response

      Date: 30/05/2025

      Acknowledged

      Customer Answer

      Date: 30/05/2025



      Complaint: ********



      I am rejecting this response because: there is no resolution, if you can show me ** *** ********** **** * **** where it says for Ontario only, it doesn't say it anywhere other than a highlighted $200 gift card if you upgrade.



      Sincerely,



      ******* ********

    • Initial Complaint

      Date:22/05/2025

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a purchase of $225.93 at Walmart on september 14 2024. Transaction was done with my debit card and using PIN. Transaction at Walmart came out as void bit Walmart charged my bank account. *** confirmed that $225.93 was sent to Walmart since I used my debit card and they cannot do anything to recall amd I should talk to Walmsrt to refund. No reply at all from Walmart on this. They have just been moving me from department to department to always only saying they have chased Account Team head office but no reply. I got Proof la all thr documents.

      Business Response

      Date: 23/05/2025

      Customer has been contacted.

      Customer Answer

      Date: 03/06/2025



      Complaint: ********



      I am rejecting this response because:

      I did not get any call from Walmart. Please contact me on ********** and if I do not pick up, please leave a voice message with clear instruction or email me on ********************** with instructions for refund



      Sincerely,



      ****** *****

    • Initial Complaint

      Date:06/05/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 21st I put in a Walmart online order, they charged me 21.00 for peppers, I have been fighting with them for 2 weeks now and not getting anywhere. I know it’s not a lot of money but it was a mistake on their end and now I’m getting the run around. Everytime I contact them, they say I need to wait 2 business days, it’s may 5th and been trying to get my money back since April 22nd when my groceries were delivered.

      Business Response

      Date: 06/05/2025

      This is acknowledged 

      Customer Answer

      Date: 06/05/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


      If the refund is not sent with 5-7 business days as promised, should I follow up as this has been ongoing for 2 weeks now and whenever I talk to Walmart I keep getting excuses on their end. 

      Sincerely,



      **** ********

    • Initial Complaint

      Date:05/05/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Sir/Madam

      I am writing to formally address an unresolved issue with my recent online purchase. On April 17, 2024, I placed an order (Order #****************) for cosmetics totaling $52.00 Ca through Walmart’s online store. Despite the payment being processed immediately, the order status has remained “delayed” for nearly three weeks, with no shipment updates or resolution.

      To date, I have contacted Walmart’s customer service team three separate times to request cancellation and a full refund. During each interaction, representatives assured me the order would be canceled and the amount refunded within 2–3 business days. Regrettably, no action has been taken, and I was recently informed by a representative that they “lack the authority” to resolve this matter. This is unacceptable, as I am now stuck with an undelivered order, an unprocessed refund, and no clear path to resolution.

      I kindly demand the following:

      Immediate cancellation of Order #****************
      Full refund of $52.00 CA to my original payment method, to be processed without further delay.
      This situation has caused significant inconvenience and frustration. As a loyal customer, I trust Walmart will prioritize rectifying this error promptly. Please confirm via email once the cancellation and refund are completed.

      Should this remain unresolved, I will regrettably need to escalate the matter to relevant consumer protection agencies. I hope to avoid this outcome and trust you will resolve it urgently.

      Thank you for your immediate attention.

      Sincerely,
      *****

    • Initial Complaint

      Date:29/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the evening of April 2nd, I placed a grocery order (Order #: ***************). Later that night, I attempted to order a microwave, and the app prompted me to add it to the grocery delivery. However, when I clicked to proceed, the app gave a technical error and asked me to try again. This happened twice. On the third attempt, I opted to create a new order instead and successfully placed the microwave order (Order #: ***************).

      Shortly after, I received three confirmation emails for microwaves, despite the app errors. The next morning, the delivery driver brought two microwaves. I accepted one and returned the other with the driver. I immediately called the store, and a representative confirmed that the returned microwave had been received and processed for refund. She also confirmed that the third microwave had not yet left the store, and she cancelled the order and initiated the refund.

      Here is a summary:

      *************** – Microwave 1: Accepted by me.

      *************** – Microwave 2: Refused at door, refund was issued on April 3rd.

      *************** – Microwave 3: Never dispatched, cancelled by Walmart rep on April 3rd, but refund has still not been received (11 days and counting).

      Despite multiple follow-ups, I keep being told to wait another 48–72 hours, 3 times, yet there is no progress. The issue, as told by customer care supervisors, has been escalated to highest team but they are not able to refund my money back due to some technical issue. Been 25 days, now they simply don't have any timeline for this issue resolution.

      This has caused significant inconvenience and frustration, and its mentally harassing that I have to followup for hours to ask for my money back. ***** ******** ******* ** *** **********

      Business Response

      Date: 29/04/2025

      Customer has been contacted

      Customer Answer

      Date: 29/04/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *****

    • Initial Complaint

      Date:25/04/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase through Walmart.ca for sporting shin pads.
      The purchase was made on behalf of an Ontario Public School, who are eligible for a GST/HST Public Service Bodies' Rebate, so I reached out to Customer Care requesting a VAT receipt that showed the Walmart HST/GST number.
      I spoke to 3 separate agents. All 3 of them were unable to help me. 2 resent the order confirmation email, and when I informed them that was not what I needed, disconnected me from our chat. The 3rd agent told me they could not provide what I needed. When I asked for an email address to submit a complaint about the inability to obtain, they would not provide me with the relevant contact details.

      When you go into a Walmart store and purchase an item, a receipt prints detailing the tax charged, and displays the HST/GST number for Walmart on the receipt. Customers should be able to obtain the same information for online purchases. I require this VAT receipt for my purchase.

      Business Response

      Date: 25/04/2025

      Acknowledged 

    • Initial Complaint

      Date:24/04/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order with Walmart Canada. The package was marked as “delivered,” but I never received it.

      The delivery driver failed to follow the instructions I left, and the parcel was left in an unsecured public area behind my building. As a result, it was lost.

      When I contacted Walmart, they refused to issue a refund. Their only response was that the IP address and email used to place the order matched my account, and that they cannot issue refunds for merchandise not returned.

      I explained that I cannot return a product I never received, and requested that they investigate the delivery failure. Walmart refused to acknowledge this and closed the case.

      I believe this is an unfair business practice, and I am seeking a full refund for the undelivered item.

      Business Response

      Date: 25/04/2025

      Customer has been contacted

      Customer Answer

      Date: 25/04/2025

       

    • Initial Complaint

      Date:24/04/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order through Walmart, the item was from a secondary seller, but it was still “through” Walmart and “through” the local Walmart. On April 21, I received an email saying my order had been delivered by *****. I went to check, and there was nothing there. I checked the ***** tracking, and it said 7 boxes at 151lbs total (I ordered ONE small item) So I was under the assumption that my order went to the local Walmart with a bunch of other orders. I contacted Walmart on twitter DMs, they said they would escalate my situation. Two days have passed, nothing has happened, I have not been contacted at all. I personally reached out to my local Walmart this morning to see if it possibly went to them - firstly, the lady working customer service who answered the phone was really rude and probably shouldn’t be working customer with the type of attitude that she had. She put me through to online orders, which the man was nice but essentially said he couldn’t do anything. He couldn’t look up my order number or name, and said it wouldn’t have come to them, it would’ve come directly to my house. I called ***** after - they said it was not addressed to me - and they cannot tell me who/where it was addressed to as per company policy - and they cannot open a case because I’m not the receiver on the package.. I called the Walmart 1800 and explained to them what ***** said and they said they’d escalate my order, I said the people on Twitter said they did that two days ago, they said no your order has never been escalated. So for the last two days, I’ve been chasing Walmart and ***** around trying to find out where to order went. I have not been contacted. Nothing has been offered (refund etc) and no one seems to care. I don’t understand how on Walmarts end they cannot see where it was addressed, where it went to, and get this sorted out. I shouldn’t, as the customer, have to hunt down the answers for days on end.

      Business Response

      Date: 25/04/2025

      Resolved

      Customer Answer

      Date: 25/04/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *******

    Walmart Canada is NOT a BBB Accredited Business.

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