Complaints

This profile includes complaints for Walmart Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walmart Canada

  1940 Argentia Rd Mississauga, ON L5N 1P9

• 

  Walmart Canada

  1212 37 St SW Calgary, AB T3C 1S3

• 

  Walmart

  860 Langford Pwy Victoria, BC V9B 2P3

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  Walmart Canada

  6801 Island Highway North Nanaimo, BC V9T 4T7

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  Walmart Supercentre

  3460 Saanich Rd Victoria, BC V8Z 0B9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:24/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order through Walmart, the item was from a secondary seller, but it was still “through” Walmart and “through” the local Walmart. On April 21, I received an email saying my order had been delivered by *****. I went to check, and there was nothing there. I checked the ***** tracking, and it said 7 boxes at 151lbs total (I ordered ONE small item) So I was under the assumption that my order went to the local Walmart with a bunch of other orders. I contacted Walmart on twitter DMs, they said they would escalate my situation. Two days have passed, nothing has happened, I have not been contacted at all. I personally reached out to my local Walmart this morning to see if it possibly went to them - firstly, the lady working customer service who answered the phone was really rude and probably shouldn’t be working customer with the type of attitude that she had. She put me through to online orders, which the man was nice but essentially said he couldn’t do anything. He couldn’t look up my order number or name, and said it wouldn’t have come to them, it would’ve come directly to my house. I called ***** after - they said it was not addressed to me - and they cannot tell me who/where it was addressed to as per company policy - and they cannot open a case because I’m not the receiver on the package.. I called the Walmart 1800 and explained to them what ***** said and they said they’d escalate my order, I said the people on Twitter said they did that two days ago, they said no your order has never been escalated. So for the last two days, I’ve been chasing Walmart and ***** around trying to find out where to order went. I have not been contacted. Nothing has been offered (refund etc) and no one seems to care. I don’t understand how on Walmarts end they cannot see where it was addressed, where it went to, and get this sorted out. I shouldn’t, as the customer, have to hunt down the answers for days on end.

  Business Response

  Date: 25/04/2025

  Resolved

  Customer Answer

  Date: 25/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:15/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 18th I order a product from walmmart.ca. Order # ****************. The cost including taxes is 57.45$. I received the product on march 20th. It's a broken used product. Clearly, it is not new. I ask for a replacement through the website. I receive the mailing label. Stick it to the shipping boxe, drop everything at ****** ****. The tracking number is **** **** **** ****. I mail it back march 27th. Now news since then. Nothing. I can't open an investigation ticket at ****** **** simply because I didn't pay for the shipping charges (Walmart did!). I ask Walmart to check the tracking number...they don't do that. Then I simply ask them to refund me and not send me back any replacement...the agent just end the communication right there without even trying to find a solution. I paid Walmart 57.45$ for a product I still don't have. I just want a refund and I'll do business somewhere else.
  
  What is really weird is that I got a statement in my Walmart account that they received my package (the broken item) at their return center on April 5th. But, still no replacement shipped.

  Business Response

  Date: 16/04/2025

  customer has been contacted

   

• Initial Complaint

  Date:14/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ** ******** ***** ** ******** They purposely don't allow you to cancel your order after 30 mins amd the schedule delivery is over 5 hours away so you can't cancel it if they are sold out of something then they force substitutions on you even when you select no substitutions so you're forced to request a refund but will not refund the taxes. I'm on Ontario disability support program and **** ******* *** **** ** ***** ***** **** ******* ** ****** ********** *** it's illegal and immoral to be doing this anyways when I'm going to have to pay taxes at whatever store I go to next. They also refuse to refund to original payment method they force you to take the refund on a gift card, they only refunded back to my original payment method when I threatened to report it to the BBB and threatened to take legal action. This has happened to almost every single order I have placed for delivery only 2 times this didn't happen. I'm disabled I can't get to the store and I can barely afford to buy food I can't afford necessities so even a dollar is important to me and my budgeting.

  Business Response

  Date: 15/04/2025

  Hello BBB

  Contacted about our cancellation policy! 

  Customer previously requested refund on previous order for substitution. Informed the customer how to removed option when placing new order.

  Thank you!

• Initial Complaint

  Date:14/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear sir,
  
  On April 9th 2025, I ordered ******** Deluxe Online Edition 2024 - 8 Returns - English - Online Version, Deluxe Online Edition for paying $41.98. I could see it was pending for hours. Next day 12.14 am I got a email saying it was processed and charged me the price and told me I will get a seperate email about instructions and code to activate ***** ***. But till then (April 12,2025) I did not recieved anything. My money was gone. My walmart account mentioned it delivered as digital delivery. And also mentioned delivred by fedex Canada. I called customer service severel time but noone responding and not giving me the product and not refunding my money. * ******* **** ** * ****. ** ******** ** ******* ******* **** *******. Normally i used to get sms update. Last update I recieved was April 10, 2025 at 6am saying" Your Walmart order for digital items was processed. You will receive further instructions by email soon. Reply HELP for info; STOP to opt out." I need justice for this. I cant waste my hard earned money. I want to go for court proceedings till I get justice if walmart fail to do anything. I want that seperate email stating ***** *** instructions and code as the last email I recieved regarding that or else I want refund my money. Please take necessary actions to solve this problem.
  Thanks

  Business Response

  Date: 14/04/2025

  Customer has been contacted.

• Initial Complaint

  Date:11/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 6 x $100 Walmart gift cards in store. This is shown on the proof of purchase provided by the Walmart location. One of the cards said it was active but carried no balance. There was no transaction history available to review on this card. I contacted customer service- this took over 2 weeks for a proper response back from their "escalation team". They said they do not cover lost or stolen cards. This card was not lost of stolen, the funds just disappeared apparently...they would not share ANY details with me and simply said "oh well we cannot provide any details on the card, but that we cannot help you" After doing research it appears this is a known issue, where Walmart Gift cards are compromised due to lack of security on their end, and the company does nothing about it! There are articles about this from *** ******** ********** ****** *** ****** *****. This is a huge issue and the company does not do a thing. There are thousands of dollars lost here. They need to be held accountable!

  Business Response

  Date: 14/04/2025

  Customer has been contacted.

• Initial Complaint

  Date:10/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed the recieve product March 11th. The product never shipped. Called several times, promising if I wait 3 days I will definitely get my refund. It's been over a month and nothing!! They've closed my case twice without resolving my issue and I have to keep calling. They've escalated my case at least 3-4 times. There is NO ONE to talk to who can actually do anything to help.

  Business Response

  Date: 10/04/2025

  Customer has been contacted

• Initial Complaint

  Date:10/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my frustration and disappointment regarding an order for ******** software that has neither been delivered nor refunded. This is a time-sensitive product, and the ongoing delay is completely unacceptable.
  
  Despite speaking with multiple customer service representatives, I have been continuously pushed to wait - most recently being told to wait another 48 hours. I have already waited far too long, and I cannot wait any longer. The software is needed immediately, and without it, I’m unable to meet important tax deadlines.
  
  To make matters worse, I was told I’d have to wait up to 7 days just to receive a refund for an item that was never delivered. This is unreasonable and unfair. I paid in good faith and have received nothing in return - not the product, not a refund, and not a workable solution.
  
  I am requesting an immediate refund for this order. Please also provide a clear explanation of why this situation has occurred and what steps are being taken to ensure better service in the future.

  Business Response

  Date: 10/04/2025

  refunded.

  Customer Answer

  Date: 12/04/2025

  
  
  Complaint: ********
  
  
  Refund issued but I am still waiting for the explanation of why this situation has occurred and what steps are being taken to ensure better service in the future.
  
  
  
  Sincerely,
  
  ****** **********

  Business Response

  Date: 15/04/2025

  resolved

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a pickup order for a toy which is $37 on March 13, then decided to switch to delivery. *** ***** ***** Walmart’s website is a ******* maze—nowhere could I cancel the first order myself, and ** ******* their ********* "customer service" was already closed.
  
  The next day (March 14), I finally got through online chat to cancel. The rep promised a refund "once processed." A week later—nothing. I contacted them again, and another ******** agent claimed refunds take 7 business days and that if I didn’t pick up the item, it would automatically return in a week, with a refund in 2-3 days. ****.
  
  Another week passed—still no refund. I called, and ***** ******* ** ***** they said they’d "escalate to the team" and get back to me in 2 days. ******** They didn’t. Four days later, I contacted online chat AGAIN, only to be told there was no record of any escalation! The new rep promised (again!) to escalate and said I’d hear back in 2-3 business days. **** *********I still haven’t heard a **** thing!
  
  **** ** ****** **************** *********** ********* ******** ******* ** * ***** **** ** ****** ********* ******* ** ****** *** ****** ***** **** ** ***** ** ***** ***** No refund, no accountability, just endless ******* *** delays.

  Business Response

  Date: 08/04/2025

  Customer has been contacted

   

• Initial Complaint

  Date:08/04/2025

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed March 22, 2025.
  Item: ****** Kitchen Stackable Storage Cabinet with Sliding Glass Door
  
  The item was supposed to arrive on the 28th March at the store for pickup. On the 28th I went to the store and was told the item was not there.
  On the 29th it suddenly said "delayed" in the app tracking so I called the Walmart before going and a customer service agent told me that it shows the item is delivered and ready for pickup at the store and that I could go. When I went, the associates at the store said it was not there. I called customer service as I was AT the store and the agent on the line spoke to the associate in-store and the store associate confirmed the item was not there.
  
  I called again several times between then and now, and, every time, they tell me it says delivered.
  I've gone to the store several times and it's not there, wasting gas money and time. I've gone every single day to check since then.
  
  I was called today by a member of the escalations team and they just parroted the same things the last few customer service agents said to me about it showing that the item was delivered and ready for pick up on their system (and to ignore that the app tracking shows 'delayed'). I expressed how that was the same thing every other one said, and that I had gone YESTERDAY.
  
  I asked her what I was supposed to do because it's been over a week and **** **** ******* ** * I keep asking for my money back but they refuse to refund me because of their "policies". I ask about the policies and they won't even elaborate. I ask for a supervisor, and they can't transfer me. She said they have to call the store 3 times according to their policy, but it's been over a week and they can't call 3 times in a week? I asked her how many times they've called and she said she's not obligated to answer that.
  
  I just got home from the store now, after the call, because I wanted to double check JUST IN CASE. And guess what. It wasn't there.
  
  I'm at a loss. I want my money back

  Business Response

  Date: 08/04/2025

  Customer has been contacted

  Customer Answer

  Date: 08/04/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  -My wife's number called today with a "no caller ID" number (her phone number is used for our Walmart account) and they told me only that they need more time to "investigate".  I then called Walmart from my phone to their official customer service number to double check whether the information would be the same or not, and it was- they said the same thing and that they want me to wait even longer.

   

  That's not MY problem THEY lost my order and have no idea where it is, it's been more than enough time and I just want back the money they stole from me at this point. If they find the item at the store it's their responsibility to hash that out with the seller. I want my money back for the item I paid for that I didn't receive, and calling me to ask for even more time after wasting so much of my time and gas money already is unacceptable because I'm already out of patience. It's unlawful to withhold my money for products and services they promised that they never delivered on.

  -on top of that, I recieved an email saying the order was ready for pickup today. What did I do? I went to the store just to check if it actually was ready for pickup. And can you guess what happened (again)? I was told AGAIN that the item was not there and sent home. I wasted time and money (gas is expensive now) AGAIN on this.

  - I keep asking for transcripts of the conversations over call, but they keep avoiding the subject entirely (probably do they can avoid any responsibility)

  Im sick of the runaround and being lied to. I want a refund for the order I can't pick up/ didn't recieve and compensation for wasted time and gas.

  
  
  
  Sincerely,
  
  
  
  ***** ***** ********

• Initial Complaint

  Date:07/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an item from Walmart.ca (marketplace seller)
  Received notification on March 24th that item was delivered. Item was not delivered! We have video doorbell.
  Called Walmart and was told for a refund my call needs to be escalated and to wait 48-72 hours.
  Called on the 27th, was told again it was escalated and to wait 48-72 hours for someone to call me back. Called on 30th….was told someone would call me on Monday for sure. April 1st, called and spoke to a supervisor *********** but was again told the same thing, he has escalated it again and to wait 48-72 hours. We are now April 7th and I called again for an update and you guessed it….my call was escalated again and please be patient and wait the 48-72 hours!
  The product was not delivered, I have tried numerous times to reach out to seller but the only method on Walmart.ca gives me an error which I have screen shot!
  I am stuck….i have no way of getting them to return my call!!

  Business Response

  Date: 08/04/2025

  Customer has been contacted.