Complaints

This profile includes complaints for Leon's Furniture Limited's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Leon's Furniture Limited has 67 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Leon's Furniture Limited

  45 Gordon MacKay Rd PO Box 1100 Station B North York, ON M9N 3X3

• 

  Leon's Furniture Limited

  10081 McLaughlin Rd N Brampton, ON L7A 2X5

• 

  Leon's Furniture Limited

  286 Fairway Rd S Kitchener, ON N2C 1W9

• 

  Leon's Furniture Limited

  440 Taylor Rd. Niagara on the Lake, ON L0S 1J0

• 

  Leon's Furniture Limited

  20 McLevin Ave Scarborough, ON M1B 2V5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:31/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a fridge from Leon's on Apr 6, 2022. I bought the extended warranty. On Aug 14, 2023, my fridge stopped working. I contacted Leon's, they had me file a claim with **** *** *****, who have a repair contract with ***** ****** repair service. For 3 days I heard nothing from Leon's. And then I got an email saying someone was coming on the 21st. I was given a service window of 2-5pm. The guy didn't come until after 6pm. He said he needed to order parts and that they would be in in 2 to 3 days. I waited 3 days, heard nothing. I called *********** and asked what was happening. They said the parts had come in, so they could book me in for Sept 7. Note - I had to call for them to book me a new service appointment. But sept 7 would put me without a fridge for an entire month. I asked if they could do anything better, since I had been without a fridge already for 2 weeks. He says they'll see what they can do. I hear nothing back. I call back in the afternoon on Friday asking for an update. I'm told the technician changed the date to Monday. No one sent me an email or notified me. But fine. Monday. I wait all day Monday. I call *********** every 2 hours asking for an update, for the technician to let me know around what time theyll make it to my place. All they can do is send an email to dispatch. There's no number for dispatch. There's so supervisor to put me through to. All I want is someone to call and let me know when they're coming by. I do not work from home. I have to take the time off work for this. There is no one to call. This system of Leon's is so automated that there is no actual person in charge of this to ask what's happening. At 7pm it's very clear no one is coming to fix my fridge today. What is the point of having an extended warranty if no one will come service your fridge? And what do I do? Take tomorrow off too? Do they employ so few service people that they literally can't meet the demand to service the extended warranties???

  Business Response

  Date: 05/09/2023

  Good day, according to ***********, the parts arrived but the technician was on vacation on the original installation date. The service was mistakenly booked. The customer rescheduled with a *********** technician for September 7th, 2023.

  
  Thank you 
  

  
  

  Customer Answer

  Date: 11/09/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: while a tech did come to my home on Sept 7 - over 3 hours past the window of service I was given - the part they came to install was faulty and he could not get it to work. I was told by the tech that either Leon's would order another new part or send me a new fridge, and that hopefully I would get a call on Friday Sept 8th. I received no communication on Friday. I called Monday Sept 11 at noon. I have been told that they will be ordering another compressor. The part has not been ordered yet and they cannot give me an eta of when it might arrive. Allow me to reiterate that I have been without a working fridge FOR OVER A MONTH. So far I have had 3 service dates that required someone to be at my home waiting for a technician to come. One was booked in error, but on that date I called every two hours requesting an update and being told that someone was coming that day. I do not work from home. This is a massive inconvenience to me, and I bought this fridge last April. 
  
  
  Please either fix my fridge in a REASONABLE AMOUNT OF TIME or send me a new fridge.
  
  
  
  ******* ********

  Business Response

  Date: 12/09/2023

  This customer's concerns have been forwarded to senior management at **** *** ***** for review and follow-up. 
  
  Thank you.
  
  

  Customer Answer

  Date: 18/09/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  While I'm happy my complaint has gone to senior management, this response gives me no information towards a resolution. As a reminder, my fridge stopped working on Aug 14. It is now Sept 18. I have been without a working fridge for 5 weeks. This is affecting my daily life and my mental health because I cannot properly cook for myself. I'm calling either **** *** ***** or *********** daily because no one ever calls me back. When I called this morning the part had not arrived and no approximate date on a service call, but "probably" at least two more weeks This has gone beyond the call of ridiculous. Please fix my fridge, or replace it. And hire another technician because clearly, you're understaffed.

  Sincerely,
  
  
  
  ******* ********

  Business Response

  Date: 19/09/2023

  HI there, please see reponse from *** 

  Good day,

  REF: *******
  Customer was contacted but was not successful. A voice message was left to give us a call back - Fri 2023-09-15 3:23 PM
  
  Customer Care Email Support
  **** * ***** *******
  *******************

  For further correspondence on this concern, please contact ** * directly - ************** or by email at *************************.com

  Customer Answer

  Date: 19/09/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  I spoke to a **** *** ***** representative on Monday. I still have no resolution or date of resolution.

  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:16/08/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased furniture from ****** Richmond, B.C. store and the sales person recommended to apply for a Flexity card. We took his advice and got the Flexity card and bought furniture for the payment due after 90 days.
  
  However, after paying everything in full before the 90 days. We were told that the payment has been cleared and nothing owing. After few months, we received a statement from Flexity stating that they received the payment late and requesting us to pay $59.99. I objected but to no luck. I contacted the Offices in Richmond, B.C. and Coquitlam, B.C. stores (payments were made at these two locations.
  
  According to the Richmond ****** the payments were posted to the wrong account and Flexity never received the money.
  
  Now Richmond ****** said that Flexity requires us to get the bank letter and few other financial documents and send it to Flexity.
  
  I am trying to solve this problem but getting no response and no luck. I humbly request that please help me with this matter since I don’t want my credit score to be affected.
  
  Thank you,
  ******* *************

  Customer Answer

  Date: 18/08/2023

  I have completed all the necessary payments for the items we purchased . ******** ** *** ***** ******* ************

  Business Response

  Date: 18/08/2023

  Good day 

  Thank you for reaching out, 

  We have been in communication with Mr. ***** regarding this matter.  We are currently waiting for more documentation from our customer for further review. 

  Kind Regards, 

  Leon's Furniture Ltd.   

  Customer Answer

  Date: 25/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: ****** has benn unresponsive and still getting statements. ****** keeps on asking further proof of payment. Provided all the necessary documentation and yet they aren’t paying attention.

  I want this problem solved immediately.

  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:16/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased $4,700 worth of furniture on July 6th, 2023. Document #*********** and received the partial order middle of July. The drop leaf table and ottoman were delivered Aug 11, 2023. The drop leaf table was damaged. 3 - 1/2" gouges or defected. Phoned Leon's and was told to take a picture and send it to them. Sent them the picture and then did a telephone follow up. Leon's advised on the back on their sale bill was a statement that with natural products such as wood or leather, some imperfections can be expected and are not considered a defect. They would not accept it or pick it up for a credit. They would contact the manufacturer and see what they said. Which could take who knows how long. This drop leaf table is arborite not real wood and definitately not how it appeared in the showroom, and certainly in the condition it is in looks used.

  Business Response

  Date: 18/08/2023

  Good day 

  Thank you for reaching out.  We have been in contact with our customer and have reached an amicable resolution, 

  Kind Regards, 

  Leon's Furniture Ltd.  

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5 Piece Sectional w/ottoman purchased on July 14th, 2023
  Order # ***********  The sectional was delivered on July 247th. When we set it up there was a strong pet sent that was coming from the furniture. I have gone through 2 bottles of ******* to get the sent down.
  
  The sectional is Cleary used as it is a different shade grey from the ottoman and it is sunken on one side.
  
  I have contacted customer service and they have advise me that someone will come out to take a look. I've received a text saying that someone will be coming out on Aug 24th.
  
  I really need this furniture replaced sooner as I don't think it fair to be sitting on the floor as I will not be sitting on a smelly furniture.
  
  I also think I should be refunded discretionally.

  Business Response

  Date: 05/09/2023

  The customer was contacted and an amicable resolution was reached on August 23rd, 2023.

  Thank you

  Customer Answer

  Date: 18/09/2023

  Leon's has assured that they will do a replacement whin 4-6weeks.  I am waiting to see if they will hold up their end of the deal and all will be resolved.
  

  
  

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dreadful after sales service.
  My $1000 reclining chair is falling apart after just 8 months. I sent an email with pictures as requested. No response. I phoned to ask when I might get a response, cannot tell me as customer service only work on Fridays.
  They also could not give me the phone number for head office. Easily available online.)

  Business Response

  Date: 04/08/2023

  Thank you for contacting us.

  It has come to our attention that the issue you reported on July 28th regarding the damaged pieces has been resolved on August 2nd. We apologize for any delays in response.  It is worth noting that our furniture technician is available to us on Fridays. However, our ********* **, store has a team of service professionals who are available every day of the week during regular business hours to assist you with any further inquiries or concerns you may have.

  Best regards,

  Leon's Furniture Ltd.

• Initial Complaint

  Date:28/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an outstanding warranty claim on my couch purchased in December 2021, with the warranty being before the one year mark in December 2022. The couch piece is to be replaced. I have waited 7 months and my piece is waiting in *********** (I'm in *******) with an additional 3 months until it is shipped to *******. I could drive the four hours to pick it up, but my piece is not a priority piece and so they won't ship it until October. This is 10 months from when I filed the warranty. My couch will be 3 years old in December. This is ridiculous. I was told I would have had better support had I not ordered the couch online instead of a salesperson in store.

  Business Response

  Date: 28/07/2023

  Hello,

  We apologize for the delay in your shipment. Unfortunately, the delays are beyond our control due to issues at the manufacturer's factory. The shipment is expected to arrive at our distribution center in ***********, Ontario in August and will then be transferred to *******. The transfer process takes approximately 2-4 weeks. We understand the inconvenience this may have caused and appreciate your patience.

  Best regards, 

  Leon's Furniture LTD

• Initial Complaint

  Date:28/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently purchase a bed and a mattress frame from leons store and i am really dissatisfied with the service. When i was at the store most of the beds with high bed heights are displayed and staged with low height average quality mattress of bed height 6inch and some are displayed with just a bed box of height (5 to 6 inch) . Now when we sat on the displayed bed the height was appearing perfect .( actual bed height 17.5 inch + 6 inch mattress height ). The sales representative persuaded to buy the bed featuring its storage drawers etc and when we bought the mattress he made us buy 13.5 inch mattress. When we got our delivery and we assembled the bed and mattress together the total height of bed became (17.5 + 13.5) that was more than 30 inch , way to high for our average size heights. We return back to the store and complained the same to sales representative , he told nothing can be done , only thing can we done is we can exchange the mattress once as we had purchased mattress cover ,so we ended up buying the lowest height mattress available at store that was 10.5 inch . Still with the new mattress the height of out bed and mattress is around 29 inch . First of all we ended up buying a lower quality mattress due to height issue which we never intended to purchase. Second of all , my wife is pregnant and in her 2nd trimester and suffering every night to get in and out of this high bed. We felt as if we were deceived and ******* by the displayed visuals at the store and persuaded by the sale representative who persuaded to buy the expensive products both bed and mattress but didn’t guided us correctly on how the final product will appear. Despite of the fact that i told him that my wife is pregnant and we are expecting a baby soon.
  
  it is been almost a month now and we are suffering every night. My pregnant wife is suffering the most .I tried to reach the leons store and explained the same to storer representative but couldn’t get any resolution. I am a regular customer at leons store and all my furniture being a dinning table , sofa set etc and many other electronic stuff from leons. But this time i really felt ******* , even after spending more that 2800 dollars for a bed and a mattress we are suffering and have no where to complain about.
  
  I am hopeful that this email with make you hear my voice and pain and i will get some resolution for my problem. Hoping to get some positive resolution from leons. ** **** ** ******** ****** *** ** ****** ****** ***** ********.
  
  Let me know if you need any other information.
  
  Regards
  ******** ******

  Business Response

  Date: 28/07/2023

  Hello, thank you for contacting us. We apologize for the current situation. Unfortunately, all sales are final and the one-time exchange option was already utilized in June. 
  It's important to note that it can take anywhere from 1-2 months to fully adjust to a new mattress. The mattress can only reach its maximum comfort level with repeated use. 
  
  Your mattress is still covered by the 10-year factory warranty for manufacturing defects such as excessive or premature sagging. 
  
  Sincerely,

  Leon's Furniture LTD. 

  
  

  Customer Answer

  Date: 28/07/2023

  Complaint: ********
  
  
  
  I am rejecting this response because this is not an ideal return scenario

  The exchange was made to make my bed height lower but the quality of the mattress is very bad and the problem of the height is not yet resolved
  
  
  
  Sincerely,
  
  
  
  ******** ******

  Business Response

  Date: 03/08/2023

  Hello, thanks for reaching out once again. 
  
  Please note that this response is from Leon's Corporate office. We have received your correspondence via email, as well as through The Better Business Beaurau, and our response remains unchanged. 
  
  While we strive to meet our customers' reasonable expectations, we do have limitations that we must adhere to. We have already fulfilled the one-time exchange allowed under our comfort guarantee. Therefore, any further exchanges will not be considered. Thank you for your understanding.
  
  Best regards,

• Initial Complaint

  Date:20/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Delivery July 20/2018 - date of purchase July 5/2018
  
  Purchased a ******* **** gas range ($2379.00 before tax from Leon's thinking that I was buying a great quality product.
  Model # *********** - Serial # *********  Purchased an extended 3 year warranty and thank God I did.
  Have had issues with the oven NOT igniting (not igniting) since 2018 - it's been serviced 4 times for the exact same issue.
  Last date of service was July 4/2023 - it worked for 2 days and then it started doing the exact same thing where it would just tick tick tick and not ignite or start.
  I call the extended warranty company back right away and told they would not send out anyone again to service it as clearly there's an issue with the oven. They've pro rated the cost of the stove by 41%, therefore only offering me $975.00 to buy another stove at Leon's.
  I went to Leon's and spoke to the manager ****** about this issue, said she would look into it.
  She called me back saying that there was nothing that she could do that she had spoken to upper management and they're not willing to give me additional monies towards a new stove.
  
  Clearly Leon's does back up their customer, their products. This issue is no fault of my own - this is an issue with the stove.
  
  I feel as a customer that I've been let down by Leon's - I purchased an extended in case I had problems with the stove.
  
  If it was still in warranty they should have sent someone out to fix it again - why I do I have to go and pay out of pocket for another new stove when the stove I have is only 4 years old??
  
  Please assist me with this matter.
  
  Regards, ***** *******

  Business Response

  Date: 14/08/2023

  Good day

  Thank you for reaching out although we certainly wish it were under different circumstances. 

  Under the terms and conditions of the extended warranty program, should the product be deemed unrepairable a pro rated buyout will be issued.   This amount is calculated at a rate of 1% per month from the retail price paid starting from the date of delivery.  We can confirm the delivery of your range was July 21st of 2018 and the purchase price was $2379.00 plus tax.  The buyout amount offered is correct, 41 %, $975.39 plus tax will be issued in-store towards the purchased of a new range.

  We will reach out to **** * ***** to review further.   

  Kind Regards, 

  Leon's Furniture Ltd.  

   

   

   

  Customer Answer

  Date: 15/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  This stove is repairable and no where on my invoice does it state that if I purchased the extended warranty that they would only come to service the stove a certain number of times and then after that the price of the stove would be prorated and I would only receive a certain amount to purchase a new stove. 

  Why should I have to buy a new stove when I've only had this one for 4 years? Leon's does not back their warranty, this stove should either be repaired or replaced at no cost of my own. I've taken good care of it and with it being a quality brand name of ******* **** and paying $2379.00 before tax and extended warranty it should be be lasting alot longer than 4 years. 

  This is very poor customer service - if I was made aware that the stove would only be serviced a certain number of times and the price be prorated, I would have never purchased a stove from Leon's. 

  ** * *** ** *** ******* ***** **** ****** ***** ** *** **** *** **** ***** **** *** ****** *******

  Would be alot easier and less costly to send someone to repair it and replace whatever parts need replacing. 

  I'm not going to put out money for another stove at my expense. I paid alot of money for this one and I want it fixed or replaced at no cost to me.

  *** **** ** ** **** * *** *** ** ****** *** ********* **** ** ** ***** ** ** *****
  
  **********
  
  ***** *******

• Initial Complaint

  Date:14/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 27/2021 I purchased an ** Dishwasher from Leon's ********. On June 28/23, the dishwasher stopped working. According to the troubleshooting, it is probably the pump. On June 29/23 I contacted Leon's concerning the warranty and was told that the extended warranty was covered by **** *** *****. I tried to phone them with no response, then filed an online claim. I have heard nothing from **** * *****. On July 11/23 I contacted Leon's again and spoke to *******. She said she would email the head office concerning this issue. On July 12/23 ******* phoned me to verify if I had heard anything, which I hadn't. ******* explained that she would have the issue escalated through Leon's head office. Now July 14/23, I have still not heard anything from **** *** ***** or Leon's to resolve this issue concerning a dishwasher that is less than 2 years old. ******* appears to be the only person from Leon's whom believes in customer service and support by actively trying to help me resolve this issue.

  Business Response

  Date: 14/07/2023

  Good day and thank you for reaching out. 

  We are in receipt of your service request.   At this time we can confirm the service call has been assigned to the nearest authorized depot. 

  Regional Factory will be contacting the customer to arrange service. 

  We apologize for the delay and certainly appreciate your patience. 

  Kind Regards, 

  Leon's Furniture Ltd.    

  Customer Answer

  Date: 14/07/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  I am very thankful for ******* going above and beyond to help me with this matter. She is a definite asset to the Leon’s location. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a sofa from Leon's in January of 2022, we purchased full warranty or so we were told. For over 6months now we are trying to get this resolved but are always ignored. They sent warranty company who didn't even look at where the issues are but looked under the sofa. He was here 3 minutes, no exaggerating. They said we only cover structure, there's nothing wrong with the structure. So what exactly is full warranty? We only found this out a month later because we contacted them. Now in contacting the store they sent their own technician who said to us "this whole sofa is no good" not just the places we complained about he said the whole sofa. So here we are waiting again to hear from store. Nope. Had to call only to be waiting another week to hear from someone. No one called. We called again was told our supervisor is working on your case, she will call you tomorrow. We that's almost a week ago. We called today only to be told someone will call you back. This is ridiculous. U push warranty and it's useless, then you ignore the customers. So now what. Sales order ***********

  Business Response

  Date: 19/07/2023

  We have reached out to the customer and scheduled a technician to come and assist them. They have been informed of the appointment. 
  
  Thank you.

  Have a wonderful day!

  Customer Answer

  Date: 19/07/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *********